We hired Robinson Relocations back in June for a fragile pack of kitchen and artwork and to load…read moreour POD and I certainly would not hire them again.
We had issues from the beginning with the professionalism of the work. First, we didn't know when they were coming and they just showed up day of. I think they may have given us a window but no other warning other than that. My husband supervised them and noted that they took multiple smoke breaks, even leaving cigarette butts on our property. They also left energy drink cans in our garage, left some of our stuff loose without packing that my husband ended up having to pack, left a set of keys to who knows what, and left several moving blankets in our home that were not ours. Most importantly, we had adhesives on the walls for a bookshelf and they tore those off the walls despite my husband asking them not to which took the paint and some of the drywall off and ending up costing us $200 (which thankfully they reimbursed). The claim process was pretty easy to get the reimbursement, but apparently you can only file one claim, which I didn't realize and made my further claim null when I tried to file another claim for the items that broke during our move.
After we moved and we unloaded our POD, we had many issues with how things were packed. We did have our stuff in storage for three months so I am not sure how much that impacted how well things were maintained, but there were obvious errors they made that ended up costing us many of our items. For example, heavier boxes being packed on top of lighter boxes (the movers we hired to unload our POD told us that was an obvious error). We also had a table whose legs were not taken off and therefore was ruined in the move as a leg was ripped off. The same thing happened with one of our night stands that was not wrapped properly and a leg was torn off. Our couch was not wrapped properly, the couch cushions were shoved on top of everything else without any wrapping or cover and all fell out when we unloaded it. Our mattress was not fully covered and got wet. A lot of our fragile items were seeming just poured into boxes. Most of our artwork was not wrapped properly and some were even shoved into boxes that they didn't fit in. It was remarkable that we only lost a few mugs and the rest of our dishes and art were intact. Not a huge deal but we did lose most of our boxes which in previous moves we have been able to reuse.
Like I said I filed a claim for some of these items and was told that the claim I had filed earlier I signed a paper that said I couldn't file a claim again. So just be aware of that. They also claimed that none of this was actually their fault, which I would presume any company would do, and would blame the packing of the boxes by the customer (which they did for some of it), the POD and how it was transported (which they did for others), or the unpackers. Because of this, I would recommend going with a full service mover if possible, as I feel they would have treated our things nicer if they knew they were responsible for it through its journey. Unfortunately, since we needed to store our items for a few months, we didn't have that luxury.
This was also a very expensive move. About $2k for 4 hours of work. I've attached some photos to showcase the work they did and some of the errors they made. I was really looking forward to working with this local company after seeing many positive reviews but unfortunately we had a very poor experience and would not recommend.