Poorly trained customer service representatives with low confidence at this location. The CSR helping me with a pickup put me on a "brief" 7-minute hold (yes, out of sheer morbid curiosity, I held just to see how long it would take). I repeated my pickup address to the CSR 3 times, zip code 4 times, company name 2 times - spelled it out the 2nd time to help. She was a sweetheart but maybe needs to find a different line of work. Let's see if my pickup actually happens today. The purpose of my call today was to reschedule a missed pick up the day before. The office manager needs to hire better or go ahead and put this location on an automated phone system to get pickups done faster with accuracy like Old Dominion and FedEx Freight. Both their phone systems and customer service reps are top notch. If it wasn't by my customer's request through their 3PL, I would never choose to work with Estes Express. They never cease to disappoint. read more

The security night security guard was super weird and hostile when I was on the side walk.... not only that the packages come so slow

There are a couple fundamentals to get right and Estes failed at it: (1) confirm with the customer the shipping date and time frame, and (2) show up during that date and time frame. I have a large order of bathtubs, toilets, and fixtures for a home remodel that was split across three shipments. The first two both arrived after their projected shipping day and no confirmation with me on the delivery date and time frame. By not doing these two things, Estes is essentially giving the customer the middle finger by running their operations at their own time and convenience. I am worried about the third shipment and how it may just appear without warning. Will I be available to receive it? If not, when will I get the chance for it to be re-delivered? And will this cause a delay in my project? I wish I would know if Estes had dependable customer service. So that what's good? The delivery guy that did show was pleasant to work with. read more

Worst shipping company ever! I have ordered an vanity only to have Estes deliver it damaged 4 TIMES!!!! The boxes come torn apart and bashed in. No attention paid to labels that say "fragile." They toss the boxes around and place other heavy items on top. If you complain, they just don't care. I am making it my quest to make sure other vendors do not use them. You obviously get what you pay for which is damaged goods! Shame on you James Martin, Build.com and Ferguson for using them! read more

Estes Express Lines - 4th time trying to get vanity shipped without damage like this! Grrrrrr - Shipping Centers Near Me - La Mirada, California

The company I ordered an item from used Estes for freight shipping. I got a call to pick up my item during specific hours. When I got there, the front office had no employees. There was a sign to call for assistance. I called the number and no one picked up. I called their main line and someone eventually picked up and told me to drive to the back to go to the office and pick up. The office wasn't easy to find. Once I reached the office the two employees at their desk ignored me. I even said hello a couple times and still no answer. Eventually one of the employees assisted me and told me to go back outside and wait and someone will give me the item. I had to go to the office three times because no one ever came. The entire process took 50 minutes. One of the worst customer service experiences I've had! read more

Terrible service. They made an appointment to deliver our lighters today, and we drove far to downtown to my warehouse only to wait 6+ hours just for them to not deliver anything. They began making excuses saying that they did arrive and couldn't unload the merchandise, however, I was here the whole time and didn't even see them. Awful website, awful delivery service and I don't recommend ANYONE use it. read more

avoid using this company by all means. Amazon sellers: let's complain to Amazon they should end contract with Estes. I'm also a seller on amazon.com, and used this company to send in pallets of goods to Amazon Warehouse. After shipment's scheduled online, we got BOL for next day pick up notice. No one ever showed up, then I googled their phone number and called, was told that they usually won't pick up until they get email response back from the shipper. But I never got any email! She said "NOT SURE why email didn't send out but you should call us" and never apologized. But they hided their contact number on BOL and didn't let Amazon pass any instructions to us. I'm sure other Amazon sellers have the same issue. read more

Estes has the absolute worst customer support. They keep you on hold for over 45 minutes and then you get sent to a voicemail after waiting all that time. It's enraging. You get no support from anyone and you just have to pray your items get picked up on their schedule. I have been waiting 3 days for a pick up that keeps getting rescheduled. They have no clue how to run a transport business and they should not be in business at all. Should have read all the horrible reviews before using. They waste your time and do not seem to care one bit. read more

These guys are crazy unprofessional. They came the first time and even though they had a pallet jack and a platform on their truck, they couldn't unload the two pallets from their own truck. . So they rescheduled and then didn't show up even though I had to hire guys to meet them. They didn't tell me they would be delayed. I just can't figure out who their intended customer would be where this kind of stuff would be tolerated. read more

The WORST freight company ever. Damaged $60,000 of air conditioning equipment beyond repair and our corporation had to negotiate a settlement of $20,000. We have pictures of the equipment loaded on the truck at the point of origin with no damage. It's disgusting and reprehensible. Do not ever use this company. read more

Don't use this company if you need your items faster. They will keep moving your package around different warehouses and delay the delivery by long time. I got tired of waiting and asked them if I could pick up my package on will call from their warehouse but was told that they need 48 hours to process the package and only after that I need to contact them again. I ordered some tiles from Tilebar.com and paid extra $200 for the expedite shipping. The shipment has arrived at Estes express warehouse 4 days ago but they're still not delivering it. It's been a week and still no idea when my package will arrive. I even asked if I can come pick it up but was told "No". read more

The absolute worst company. completely inept and do not deliver your packages. You have to wait days not knowing what is going on. I can't understand how they are in business. NEVER USE THIS COMPANY! read more

Worst freight service. You gotta beg for dispatch to schedule a pick up. You lost a decent repeat business. Old Domion freight much better. read more

I'm a seller on amazon.com, and used this company to send in pallets of goods to Amazon FBA Warehouse. This company's systems and process is the worst! Scheduled to pick up 5pallets on Monday between 1-4pm. 4:30pm and I gave them a call asking where the driver was. Dispatcher says the driver already been to my place and picked up 2 pallets an hour ago. How can this be when I'm standing in my Warehouse staring at my 5 pallets that needed to be ship into amazon? LOL omg gosh. They have lost their minds!!! read more

This was a third party carrier of Amazon and I wasn't satisfied at all for the service I got from them. I was scheduled to get picked up by Tuesday August 25, 2020 but they had me rescheduled multiple times and today is Thursday 27th! Their first reason was they were not advised that I'm going to need a Lift Gate and they have to resched on 26th but THAT IS NOT TRUE prior to that I requested to Amazon that I will need a Lift Gate and they prompted Estes La Mirada right away through email which I am also CC'd. The next reason was they didn't know that I am located in a residential area and they will need a smaller truck and that truck is not available that day which is unbelievable! I had rescheduled once again on 27th which is todays date. I accepted all of their reasons because I don't want to stress myself with their mess. I tried to be patient till I received a call today saying that THEY DON'T HAVE A AVAILABLE TRUCK for me AGAIN and now because of their truck that should be going here is broken! Jesus Christ I'm loosing my mind and patience!!! They had me rescheduled again for tomorrow I CAN'T BELIEVE YOU ESTES you are ruining my Business!!! You guys deserves 0 Stars! I insisted, I talked to their supervisor that I AM NOT GONNA LET THEM RESCHEDULED ME AGAIN. Now they just got here to pick up, the Driver was very rude he even asked me to bring my pallets over to him and he was like in a hurry so I help him just to get this done. That is how UNPROFESSIONAL they are and You're Welcome! read more

Estes Express Lines - Shipping Centers Near Me - La Mirada, California

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Wow, I can't believe they actually have 1.5 stars. This is a complete joke of a company. How they're in business is beyond me. Don't waste your time with them, ship with someone else. They are unresponsive and don't show up on time, damage merchandise, and are dishonest to deal with. read more

I ordered a big item from a website somewhere about 150 lbs. when I saw that this website was using this company to deliver my order I immediately check the reviews on yelp and obviously after I saw their 1 star rating I decided to calm them and schedule a date for the delivery because I wanted to be there. I called the first time and a lady told me that the item is still on route so I needed to wait for their call. I said ok even though I was tracking my order. After 2 days they never called me so I called them and asked to schedule a delivery day. I was put on hold for like 10 min. She said all she can do is email the delivery guys so they can call me to do that... I said well I have been waiting for a while for their call and they never did. She confirmed my info and they had a wrong phone number. I corrected her and she did the same on the system or so she said. She also said that she was going to email my phone number to the delivery guys. I said ok thanks please do because I want to be there when that happens because its a big heavy item. Next day while I was at work my mom called me saying that the delivery is already there and left it right in front of my porch blocking the front door. My mom had to put it on the side and slowly push it and pull it inside the house into the living room. I guess the guys dolly had a flat and that opening and email was to complicated for them. All know is that next time I order something from these kind of websites I will ask what company are you using for the delivery. Otherwise I rather spend my money somewhere else. read more

I ordered an expensive, heavy item (pallet sized) item from an online company and they chose Estes to deliver the freight. It's a $2,000 item so I was concerned, naturally. After a week of no movement on the PRO# I decided to start calling folks. After a few calls to both Estes and online company, I learned that the PRO# I had was incorrect. OK, fine. Unfortunately, the new PRO# was "stuck" in La Mirada for a week by the time I learned about it, so I called them. Customer service rep A said "oh gee, maybe it's lost, we'll have to do a dock check but that guy is out of his office so I'll get with him and then call you back" No call back. I called back again the next day and got customer service rep B: "oh gee, maybe it's lost, we'll have to do a dock check but that guy is out of his office so I'll get with him and then call you back" Hold up, I heard that yesterday. OK, fine, call me back. Day 3, I call again. Customer service rep C: "Oh we were unable to find it, maybe you can call the last terminal that it was at and see if they have it" Sure, I'll do your work for you, so I call terminal B and they say, great news! The residential delivery terminal in Rancho Cucamonga has it, call them" Um, OK, so I call Rancho Cucamonga and they said they got the delivery all right but it was "bill no freight" meaning all they got was paperwork. They said they would research and call me back the next day. Needless to say, no call back the next day. I called Large Online Vendor and they agreed to exchange the item, so they're shipping me a new $2,000 item. Frankly, I hope any freight company on earth not named Estes gets the shipment this time because if Estes steals another $2,000 item of mine I'm going to lose it. read more

If I could give it a zero star, I would. I purchased an item from Costco.com and the delivery service is through Estes Express Lines. I got the delivery tracking number promptly from Costco and started to track my package to ensure I have enough people to help with my item. According to Estes Express Lines website, it shows the package will arrive on 12/27/2018. Nowhere on the Este website states the delivery date is when the package arrives at the Estes' warehouse (according to Estes' representative and scheduler when I called at 4:55 PM PST on 12/27/2018). I spend the entire day at home waiting for the delivery. Now I am told the delivery will not be made until Monday 12/31/2018. What a waste of a day! Now I have rearranged my entire Monday. The Estes website should clearly state estimate delivery date to Este warehouse. I can see why Estes received poor reviews on numerous social media outlets. Stay away, and if you have to use them, call them and ask them for more specifics. read more

My item has been sitting at their LaMirada since 12/30 per Lowes tracking. I have workers rescheduled since last week to work this weekend to get the job done ONLY if my tiles get delivered, if they don't show up today, I will start screaming, I will pick it up from them. I NEED MY SHIPMENT read more

Estes will sure take your money for shipping and damage your machine or items and not want to pay you there philosophy is suing them .well guess what I guess we are now going to cost them more net worth and I'm a let everybody know how they are don't use don't used Estes express trucking for any shipment they'll destroy a cotton ball read more

Estes Express Lines - Damage to a very expensive slot machine Estes destroyed and doesn't want to pay the claim - Shipping Centers Near Me - La Mirada, California

Worked for them, not the best of people to work for, lots of favoritism, don't really seem to care about the new workers that come in, could go on about an injury I had there and how they did t care. New guys going in GOODLUCK you'll need it! read more

I received my furniture pallet shipped from Italy perfectly. After reading previous reviews I was sure that my items will be damaged. Even though they scheduled the delivery with few days delay and no one called me 30 minutes before arrival( even though I asked them to call me), I received my items in a good shape! read more

i used them to move from california to virginia in march of 2019. they ruin your stuff and blame it on the way you pack it. i followed all their instructions, had the driver check my load and they still wouldn't hold to what they promised on anything they ruined read more

The absolute worst freight moving company of them all. My shipping and receiving department accidentally wrote 2000 lbs on a bill of lading form, our package was only 1200 lbs. We even have our weight slips from our scale as proof. They would not change it, and when the time came to collect the money for the shipment. They were rude and nasty to us. They made us eat 800 lbs of freight that was never shipped. They're over priced, unprofessional, incompetent and they're crooks. Do not use them! read more

Estes is the Worst company. I ordered a shampoo bowl to my salon in Glendale AZ. Not only was it supposed to be delivered on a Friday and I tracked it the following Monday, and Tuesday saying it was in transit. Finally spoke to a person to have it delivered on Wed. When the delivery guy arrived he wouldn't take my 200lb crate with a shampoo bowl in it off the truck?????? The driver was extremely rude. My Brother was across the way came over and he was told the same thing that they leave your goods on the truck and you are responsible to get them off. This is the most obserd thing I have ever heard of! That is not a delivery! read more

TERRIBLE! I waited about 2 weeks for a delivery and when it finally showed up, it was damaged. Keep in mind, this is an in-wall safe so it's built pretty solid. The box it showed up in looked torn up and the contents matched the packaging. Don't ever use this company!! read more

Estes Express Lines - TERRIBLE! I waited about 2 weeks for a delivery and when it finally showed up, it was damaged. Keep in mind, this is an in-wall safe so it's - Shipping Centers Near Me - La Mirada, California

I ordered something from Home Depot that required Home Delivery. When I found out they were using Estes Trucking, which is primarily an LTL carrier(I have experience in the freight industry) and does not specialize in delivering to residences, I was concerned after reading the negative reviews and looking at the pictures. It turned out I had nothing to worry about. They arrived when they said they would, and my shipment, which was a 12' wide roll of vinyl flooring, didn't have a scratch. I didn't make a last minute change to the delivery appointment, the driver called prior to delivering, and he was in and out of our complex in five minutes. Since most people use yelp only for negative reasons, I thought they deserved a positive review. PS The guy that had damage to his pinball machine should have spent the extra dough on crating it up. read more

Customer service was great, I called 3 times with different questions about my shipment and all three times the person I talked to was helpful and informative. We got a call that our shipment had made it to the facility and they set up and appt next day to deliver it to our house. I wanted to leave this review because I read these reviews and I was a little worried, so I just wanted to let anyone know that we had a fantastic experience with this company and I would definitely use them again. read more

The customer service supervisor is a joke, I don't understand how she's a supervisor and was not able to assist in helping to deliver freight that was picked up almost a month ago ... no options to help us get this delivered, no apologies or explanations on the delay .... do not use this carrier read more