Our water heater went out last week. One phone call to Essenpriess and they were ready and waiting to help us. From friendly customer service on the phone to the technician who called when he was on his way, their service was top-notch. Everyone hates when their water heater breaks because cold showers are awful, but Essenpriess treated us like close family; getting some quick pictures from us to ensure they brought the correct kind of water heater to replace it that afternoon so my teens did not have to "suffer" any longer. Thank you for all of your help. We will call again and you should too. read more