This is honestly a piece of shit dealer and I will make sure friends and family never go there !!!! One star because I can't give them no stars! WORST EXPERIENCE/ DEALER & PEOPLE WE'VE HAD TO DEAL WITH ! We went in Sept 23, process was fast we drove off with a 2012 Grand Caravan but the second day the car wasn't starting, it was accelerating on its own, it was jerking every time I switched it from Park to Drive or to Reverse and Every couple of minutes, while driving it would jerk and go up and down on the speed! The dashboard check engine light was on, the gas cap notification was one& the low tire pressure was ! Even The damn grand Caravan letters in the back fell off when closing the trunk! Okay so we call the dealer and we immediately ask for our money back they say no that our time for a refund had passed ! They take it to their mechanic, a sketchy looking place called B.A.M in Riverside. That whole place was filled with Esquivel cars ! Which should have been a red flag ! Anyway they had it for a couple days so I was carless & out $1500! I get it back, they give me the paper work that mentioned they fixed some motor/transmission mounts & they couldn't even guarantee it was gonna be running good !! 10 minutes after driving away from that place, it's doing the exact same thing !! I take it back because according to them they had better mechanics to take it to and again another week with out the van ! This time it was at Dodge dealer, dodge found out the fuel tank, fuel line & vapor line needed to be replaced (which i don't know how they missed that the first time !!?) any way they needed replacement because they were chewed by a rodent ! A RODENT !!! And of course Esquivel denied the replacement because they have their own mechanics right, back at B.A.M it goes ! I pick it up over a week later of not having it, on Friday afternoon and by Sunday again it didn't want to start anymore! it was still shaking and all this time they don't want to give us our deposit back so they say they'll "FIX" it again or that they'll put us in another car but we'd have to pay restocking fee & cancellation fees & state tax & licensing on the other vehicle!! I SWEAR TO YOU ! DONT ! WASTE ! YOUR ! TIME ! Because they were all nice and friendly when we went in looking for a good reliable car & when we gave our money but to get a hold of them after was a PAIN IN THE ASSSSS !!!! After allll the stress and all the days my husband had to miss work to deal with them & the mechanics, he decided to go into the office yesterday (since they're always too busy to talk or even reply to texts ) and he got his money back ! And they still kept the restocking & cancellation fees ! The two people we dealt with was Junior & Marcos ! They both suck ! They couldn't even take responsibility for their own shitty car, mechanics & customer service ! To top it off I tell my friend about this and she too went thru something similar with them last year ! With an expedition! 4 days after leaving the dealer her fuel tank and fuel line need replacing too !!! This is honestly why I say this a piece of shit dealer and I will make sure friends and family never go there ! read more