"Overcharged, disrespected, and talked about--worst eye exam experience ever."…read more Dr. Stephenson mocked me to staff, overcharged $600 despite great insurance, then blamed a glitch. Staff was rude, added unauthorized fees. Insurance had to step in. Awful.

These folks have taken good care of me for years. Every time I have had an emergency they have made…read moretime for me.

This office describes EXCELLENT service to the max! Absolutely the best for the entire family.read more

On a road trip through Colorado and New Mexico (since I couldn't see most of the wildlife my…read morehusband pointed out) I decided that I needed an updated vision exam. Dr Thornhill fit me in without an appointment with very little wait. The office staff was very friendly and professional. I have an old eye injury and Dr Thornhill took extra time with me and was the first eye doctor in 24 years that recommended not correcting the eye that had not been injured. She fitted me with contacts and I can actually see things again! My only disappointment is that I live far away, so I won't be able to go back and see her...unless I can get in another road trip this time next year! I highly recommend this practice.

Professional attention and great service. Quick turnaround time to pickup glasses as well.read more

The staff is so friendly and efficient, the Dr. was extremely nice and very helpful. would…read morerecommend anyone needing their eyes checked to go there. I will definitely be going back and recommending this to other people I know.

Really amazing people. Mike, the store manager was so attentive and laughing with me. Really great…read moreguy. They got my sunglasses fixed up after I ended up scratching the heck out of them. Absolutely 10 out of 10.

first we started out with someone named Jacob and they were very rude off the bat. had a bad…read moreattitude rude tone of voice and wasn't very polite also did not know how to do any part of there job either.

Avoid this place if you have a scheduled appointment or a disability. My wife (recovering from a…read morestroke) waited 45 minutes past her 11:00 AM slot while people with noon appointments were ushered in ahead of her. The staff was indifferent, offered no apologies, and seemed happy to see us leave rather than help us. Zero stars for empathy or organization

The doctor that helped us was great but the front desk ladies are enough for me not to return…read more Their lack of communication is awful. Not only do they not follow up on things they said they would do but they look at you like you have 3 heads when you express your frustration and then whisper about you when you walk away.

I always appreciate the attentive care Dr. Haney gives our kiddos. His assistant Drenda is joyful…read moreand kind, and I appreciate Mandy at the front desk giving me rebate details on our contacts. Overall, this office is hands-down the best place I've been in Amarillo. They're friendly, helpful, professional, with great availability! Wouldn't go anywhere else!

1. Just the eye exam was $475. 2. They got the prescription wrong. 3. They said they would furnish…read morenew ones with the type i specifically told them I didn't want. That's what they did. I walked out and said I wanted a refund.

Cannot say enough positive about Coulter Drive Optical!! Dr. Tyler Smith was fantastic. The entire…read morestaff has been great with the exception of one of the ladies at the front desk (Laken?). Very unprofessional. 2nd instance I had with her. She was more concerned about her eating habits and what she had for breakfast than paying attention. The service that I had in purchasing glasses and fitting was great!! Highly recommend this place. Try to avoid her at the desk if all possible so it doesn't go against your experience.

Love dr bass and dr smith the front desk staff is not very nice at all they used to be so nice and…read moregood :( Had to start going somewhere else bc of it and I have went here since I was 10 years old.

I bought a pair of meta glasses and Alissa, my optician, helped me download the app and helped sync…read moreit with my glasses. She showed me all the things that meta glasses can do. She was very friendly and helpful.

I have been with Balfour for 30 days, today I was greeted if you want to call it that but the most…read moreunprofessional lady. She was nothing less than unhelpful and rude. I canceled my appointment for my daughter and myself and will never return.

No one greeted us. The medical info entry was glitchy and said my dates were not actual dates so I…read morewas forced to lie. The exam was a joke with a telehealth doctor, a dirty mirror, dirty screen, dirty equipment, and a broken chair. Their selection of frames was terrible. They weren't priced, but had color codes instead (I'm colorblind) and they were sold out of affordable frames. Instead of same day service we were told closer to a week. We were advertised exams and glasses for under $100 each, but spent over $500 for 3 of us. This might have been acceptable if any part of the experience was good. We will never return.

I wasted over an hour to see if my eyes are healthy and NOT talk to an optometrist. A few staff are…read morenice, the rest are checked-out. Incredibly inefficient business best avoided.