Bryant was great. He pointed out a few things and got me a few parts for my machine. He also got me some coffee beans. The catch was he said he isnt going to charge me for anything as I am not a commercial customer, and the part is used, while other part was some plastic tubing(PTFE) , and he offered the beans to try... I asked if I can pay anything for this, and then charged me 100$. LOL I don't know what in the world flipped his switch...But, I went from getting a used part a tube and a bag of coffee from say , 30-40$ to $100. Then a second time, you did look over my machine, and he changed the fuse and he did not charge me. So...I take it I am even with him. I guess its not so easy to price for individual jobs vs his service contracts...so. I do recommend him. they do know their machines, and you should try his coffee beans! read more

I needed to have an old Gaggia espresso machine repaired, did a Google search and Espresso Primo popped up. Gave them a call and found out the could look at it and tell me whether or not it could be repaired. It could, and they did. Very honest and reputable business. Oh, and they'll greet you with a freshly pulled espresso made from beans that they roast themselves. read more

I needed servicing on my Astoria steamer and Bryant coordinated with his technicians and sent over Miguel the same day I called in! Miguel fixed and replaced my issue within the hour, answered all questions I had about upkeep and maintenance going forward, and was easy to work with. I now have a working steamer and a great go-to company if I ever have any more issues with my steamer. read more

I brought in my Quickmill Alexia to install a new gasket. Bryant gave me the dime tour of the shop and installed the gasket while we were chatting. I am pleased to know that they not only fix espresso machines; they also grind and sell their own beans. I also brought in my Rancilio Rocky grinder that stopped working. I was hoping to give him the grinder in exchange for service. I was not disappointed. Bryant offered an exchange and I walked away with the espresso machine fixed, and espresso and regular coffee beans, for a reasonable price. read more

I left a job in van nuys late in the morning . I Yelped a place for a coffee and Espresso Primo caught my eye . I figured I'd treat myself . I show up to a industrial type area , I see two men outside. GPS says I'm at the right place , I'm confused . I yell to the guys , "espresso ??" They waved me inside . Then I find out they sell espresso machines !! Coffee beans also but it's def not a coffee shop . They were kind enough to make me a free Americano and it was delicious !! 5 stars for kindness . Good people . GREAT coffee . read more

Espresso Primo - Costa Rican coffee bean espresso - Coffee & Tea Near Me - Van Nuys, California

Extremely warm customer service, very reliable and high quality products. I will recommend it if you are into the coffee passion. read more

Just phenomenal! We are so grateful we found this place. Exceptional customer service and expertise, and so warm and welcoming. They fixed our Expobar espresso machine and Mazzer grinder, and made us a fabulous espresso while we waited. They roast their own beans at the shop which are also superb. Don't go anywhere else to fix your espresso machine! read more

Let's face it; we pay the price for things we love, and we love espresso. Now these machines require maintenance, and once we accept that, and after investing in our equipment of choice, it's all about the knowledge, skill, and service orientation of the shop. Espresso Primo is top flight. Bryant and the crew know what they are doing from the ins and outs of your machines to the water and coffee that goes in them. Partly because of the shops like EP, we will continue to enjoy espresso from our home kitchen, like we're at the cafe in Europe (insert your favorite place here; didn't want to start anything). Ciao, buona senta! read more

Outstanding place! They fixed my Quick mill QM67 espresso machine. Reasonable cost, no attitude (hitechespresso never again). Great people worthy of your business. Happy I found them. Highly Recommend. read more

Just repaired the pump on my ECM espresso machine, and Ridha is awesome! Excellent service and worth every penny. I am defiantly keeping this place in mind for all my future service needs. read more

Much better, new machine tech everything was doing perfect on time and at a reasonable price.

Amazing service. This was my second time using this company. It's very hard to find someone to service a smaller home-use espresso maker, but these people know what they're doing and are happy to help. Bryant even made me a latte on site when I dropped off my machine. Highly recommend. read more

Great repair service on my ECM machine. Friendly and knowledgeable staff. Highly recommended

I'm in the coffee industry and have owned quality equipment at home for many years. When my Mahlkonig grinder suddenly started spewing grinds over my counter after 2-1/2 years, I called a parts supplier I trust for a recommendation, and they sent me to Espresso Primo. They picked up my grinder and returned it a week later, thoroughly cleaned and perfectly calibrated. I didn't have to adjust a thing when I pulled my first shot. And their fee was more than fair. Great shop! read more

Well let's just say, knowing customer service is an art all to lost in this world of massive turnover and making the bottom line the only thing that counts. I called up and was greeted by an attentive, friendly, personable man who was happy to help with my Breville Barrista express. On Tuesday Took it to their location to where I was greeted with warmth and a tasty complementary espresso whilst we discussed the machine on the way out I was offered some complimentary ground beans for my French press to get me through until my baby was back on her feet. Friday of the same week my machine was ready for pick up fully restored and in PERFECT condition for an extremely fair price. I will recommend this to literally everyone and anyone having machine problems. As I was leaving I was given ANOTHER complementary sample of their espresso beans which I'm currently enjoying. 10/10 in all aspects but more importantly there was a level of personability that made it a cut above most places such as this. Thank you. I'll be back! read more

I have used these guys for espresso machine cleaning and repairs. They always do a fine job. There are usually pretty busy and it takes time to get stuff fixed and returned but it's better than buying a new machine every time you have a problem. They seem to have some strange hours so call first. Overall a very good company. Prices are very reasonable. read more

Very good first time experience with this shop. Our older Alex Duetto had multiple issues -- leaks, shorts, bad heating element, bad electronics and more. It was a death's door. The Owner Ridha greeted us warmly and was gracious and understanding when we dropped off our machine with a long list of ailments. We never felt rushed. He even gave us a machine to use at home while he worked to repair ours. And a gift of great espresso beans, roasted in house. After delivery, when a new issue arose he picked up our machine within hours, fixed the issue, bench tested it, and redelivered the machine in perfect working order. He even polished the case. Ridha was responsive and respectful throughout, and his pricing is fair. If I could give this shop 10 stars, I would. Thank you Ridha! read more

I looked on Yelp where to fix my Classic Gaggia - a relatively inexpensive but very good espresso machine. After some amazing reviews about how fixes would cost 50-100 bucks. Although separated by a long drive by naughty 405, because of the reviews I drove it all the way and after a very nice conversation with a technician I left my machine. It took 5 days just to give me an estimate and when it came it was $165. The only part they replaced was the gasket, which costs less than 2 bucks. Indeed - they had to clean filter - electro valve and a bunch of things - so, pretty much I paid $163 in labor on something that is worth less than $400 brand spanking new. Machine is working great? Yes it is, but it costed an arm and a leg... (maybe half elbow as well...) Are they good? Yes. But VEEEERY pricey... read more

I had my Starbucks Barista espresso maker repaired here. They are located in a little industrial park near La Cienega and National. The front entrance is gated up, you have to enter through the back parking lot. Their hours are a little challenging - 9 to 2. They are very friendly folks. They fixed the valve on my machine and it is now working as good as new. I was charged $95 for this repair, so don't necessarily expect under $50 as some have quoted here. The price may vary if you call ahead for an estimate - I just dropped in, because it was hard to get anyone on the phone. Also, I dropped it off on a Monday, and was told it would be ready Friday. After repeated calls to check in, it was finally ready the following Friday, a week later. They are a small operation, so I expect the repair time may vary depending on how busy they are. But as we all know, being without your espresso maker for a week can get expensive! Despite these minor quibbles I would recommend Espresso Primo. They do quality work, and it's much better to repair your machine than buy a whole new one. read more

They did a sensitive repair to my 15+ year old La Pavoni PC-16 and it's back to it's reliable self. Also, their espresso beans are fantastic and roasted all the time, so totally fresh! read more

If you have a La Spaziale machine, stay away. Far away. I sent in my machine for a general servicing / adjustment / tune up and minor repair, waited 2 weeks, got it back and nothing had been done except for the minor repair of a small part. Not only that, it was left in a dangerous condition (loose steam fitting) which I had to fix myself. Now here I am writing this review many months later, because, my group boiler has never worked right (improper temp setting, not accurate) and that was one of the things they were supposed to check / fix. What I discovered is the issue was due to scale buildup, probe and group boiler needed cleaning... and this was one of the *main reaons* I sent it to them, to clean both the boilers and check / adjust temps!! So it seems that whichever yahoo "worked" on my machine, did not do jack. But they still tried to charge me several hundred dollars. read more

I have a Frances Frances X1 that I wanted to give to a friend for a Christmas and since it had sat unused for several years, I wanted to make sure that everything worked. It was the last working day before Christmas and Ridha took a look at it and checked everything out for me for no charge. He even gave me a pound of his coffee that they roast there. I would highly recommend Espresso Primo if your residential or commercial machine needs repair!! read more

As a long time espresso junkie, I've got to say this is one of the best shops I've ever been to. Honest, knowledgeable, fast, very fair prices, and super nice folks. It's not fancy, but it is every espresso fanatic's dream shop. read more

Espresso Primo repaired my Kitchenaid ProLine espresso machine (twice). Fantastic service. Friendly staff and technicians. A little bit pricey, but worth it in my experience. They also sell roasted coffee beans! A nice touch... while I was waiting for pickup one day, one of the staff gave my 2.5 year old an explanation of the roasting process and patiently answered his questions! read more

THE BEST! Incredibly friendly. Vastly knowledgeable. Fair prices. And, the repairs they did to my 10 year old Pasquini has it functioning as good as it did when I took it out of the box years ago. read more

$85 and my Francis Francis X1 is back to it's old self. Fair price,quick turnaround and they threw in a bag of their own Espresso (roast and ground right on the premises) It's is Pretty good too. Thanks Espresso Primo read more

Espresso Primo fixed my little Lello 1375 Ariete. I've used this machine nearly everyday for the last 2 years and would have bought a new one if I had to, but Espresso Primo fixed my machine better than new! I just picked it up and pulled a shot and the machine is quieter than it used to be and made a beautiful shot of espresso. Quick turnaround and very reasonable prices. They quoted me $25 to just diagnose the problem and applied that to the final bill. Which in my case was under $50. Extremely nice people at Espresso Primo. Highly recommend! read more

Had them hook up a commercial espresso machine for me. They knew what they were doing and made the plumbing connector nightmare an afterthought for me. Will use their services again! read more

For the past 5 years, my Francis Francis! espresso machine has been faithfully making delicious morning brew for my wife and I. This past weekend, I began my morning ritual, and although the pump would run, no coffee would appear. I called Sur La Table, where I purchased the machine, but they had no helpful suggestions. I called Illy coffee who referred me to a shop in woodland hills and prepared me for a hefty repair bill. A chance internet search led me to Espresso Primo, a small coffee roaster and espresso machine repair shop only 10 minutes away. I dropped off my machine Monday afternoon, Ridha had me back up and brewing (some of his fresh roasted coffe) Tuesday evening for a third of what I was expecting to pay to the woodland hills shop. I hope Illy / Francis Francis! take a hint and adopt Espresso Primo as a preferred repair shop for West Los Angeles! read more

Have been here twice in the last few months - once with a La Pavoni lever machine and once with an Isomac Venus semi-automatic - and both jobs were expertly handled, reasonably priced, and quickly turned around. Can't ask for much more than that. read more

They fixed my Francis illy x7 for only $45. They are very technically knowledgeable.

Finally broke down my Rancilio Silvia and brought it in for repairs. Fixed on the spot and only took about 15 minutes. Highly recommended!

I stumbled upon this place when doing a last ditch search for the right replacement part for our Francis Francis X1. After first calling the parts department for Illy and finding they wanted $85 for the replacement tube and some compression fittings, I decided that there had to be a better way. The official repair shop wanted $125 just to look at it and that didn't include the shipping to get it there. I searched several times online, read several websites and comment blogs to no avail. Finally, the day before I promised my wife I would send it to the shop for repair, during one last internet search I came upon Espresso Primo- basically right in our back yard. I drove over an hour later, talked to Ridha, the owner of the shop, and within 10 minutes, I was walking out with the correct replacment parts, free of charge (albeit from an old machine- but in as good shape as any other parts on our machine). Ridha was friendly and welcoming and didn't hesitate at all to help with my relatively minor problem (they typically repair larger, cafe-style machines, though they do small home-style units as well). I just wish I had found his shop sooner! read more