Great service and very helpful buying out sons new bike . Gave great information and made it easy to purchase and try bikes

My experience with E-RYDE in El Segundo I wanted to share the final outcome of an issue I've been dealing with involving E-RYDE in El Segundo. I purchased an e-bike from E-RYDE for $2,298.40. I later discovered that the bike had been delivered with an improper brake configuration. After an independent bicycle shop identified the problem, I made repeated attempts to resolve the matter directly with E-RYDE before ultimately filing a small claims case. On August 14, 2026, Los Angeles Superior Court entered judgment in my favor against E-RYDE, LLC for $1,080. The Court's written judgment states that I demonstrated E-RYDE shipped me a defective e-bike, requiring repair and resulting in loss of use. More than 30 days have passed since the judgment was entered, and the judgment remains unpaid despite my subsequent written request for payment. I'm sharing my documented experience so other local consumers can make their own informed decisions. I've attached a redacted copy of the Court's Notice of Entry of Judgment. Los Angeles Superior CourtCase No. 26IWSC00779 read more

eRYDE Electric Bikes - Bikes Near Me - El Segundo, California

Very disappointing experience. I would not recommend this shop. We were originally given an estimate for how long the repair would take, but it ended up taking significantly longer than we were told. During that time, communication was extremely poor. They rarely answer the phone and did not provide updates about the status of the bike, leaving us to repeatedly try to get information ourselves. When we finally picked up the bike, we discovered that something else was now broken that had not been an issue when we brought it in. We called the shop to explain what happened and asked them to look at it, but instead of trying to address the concern, they were dismissive and unwilling to help. What made the experience even worse was the way we were spoken to. The communication was rude and condescending rather than professional or customer-focused. Mistakes and delays happen, but good customer service means communicating with customers and taking their concerns seriously, especially when a bike comes back with a problem it didn't have before. Unfortunately, that was not our experience here. I recommend you take your business elsewhere. read more

I came in looking for an e-bike and some honest guidance. I mentioned that I was very interested in a specific model from Wired and wanted to compare it with similar bikes they carried. Instead of providing accurate information, I was told that Wired had gone out of business and was then encouraged to purchase one of their bikes. That information was completely inaccurate, as I recently received my order directly from Wired. The misleading sales tactic was very concerning and left me questioning the trustworthiness of the staff. read more

eRYDE Electric Bikes - Wired e bike that eryde said was out of business - Bikes Near Me - El Segundo, California

About 7 to 8 yrs ago, I purchased an adult electric tricycle from this place. Rode it and loved it! I spent $3,200.00 for it. When it came time to have maintenance done to it, I noticed that some of the parts were gone that was needed to make the trike perform perfectly. Very little did I know that they were sabotaging my trike and making me pay for what I thought was good work. Then I realized that I was about the only black that was dealing with them. I brought my trike there one day on my truck and asked for assistance to unload it. Me being 65 yrs old and dealing with spinal stenosis, I definitely couldn't load and unload it by myself. Brennan, the alleged shop owner came to help me take it off my truck. I got up into the bed of my truck to take it off from the rear, Brennan was in front of the trike were the windshield is. As we were unloading it, Brennan broke the windshield on my trike, and swore up and down that it was my fault, but yet he was in the front were the windshield is and I'm still in the back of my truck handling the back of the trike. An argument arose about this and I was told to apologize to them due to the fact that they broke my windshield. Why should I have to apologize for something they did?! They tried to repair one of the support post that held it in place, but the windshield was still broken. They never mentioned anything about replacing it. Yet I still tried to let them work on it, till one day they told me that there's nothing that they can do for it, take it to another bike shop. I deleted their phone number and blocked them, and I never knew that it was all because I'm a black man, now 65 yrs old. Even if I was paid to go to that place again, I'd return the money . I'd rather go were people aren't looking at your skin color or nationality, but look at you as a valued customer! Eventually, I'll get another trike, but it'll never be from eryde in El Segundo. read more

We trusted this shop to fix my son's bike, and after keeping it for nearly 3 months, they still couldn't repair it. Instead, they handed the bike back with broken wheel parts and charged us a ridiculous $200 "service fee" for absolutely nothing. What exactly are customers paying for here? Months of wasted time, zero results, poor communication, and damaged parts? The customer service was terrible. The staff acted inexperienced, unprofessional, and completely unable to handle a simple repair or communicate honestly about the situation. Charging customers after failing to fix the bike is unacceptable. We left with the same broken bike, missing time, and an extra $200 bill. I would absolutely not recommend this place to anyone. Save your money and go somewhere that actually knows how to repair bikes and treat customers properly. read more

Very disappointed with my experience at this e-bike shop. I drove a long distance specifically to pick up a replacement part, only to get all the way back home and realize they gave me the wrong one. The unnecessary trip cost me a lot of time and gas, and now I have to make another trip to correct a mistake that shouldn't have happened in the first place. I understand that mistakes can happen, but I expected better attention to detail and verification before handing over the part. This experience was frustrating and inconvenient, and I hope the shop improves its customer service and accuracy in the future. read more

Cole and Blake are the dynamic duo of e-bikes--think Batman and Robin, but with more torque and better customer service. We've bought multiple bikes from them, and every time, they manage to outdo themselves. Seriously, I think they might be wizards or time travelers because they always know exactly what we need before we do. Not only do they make the whole process effortless, but they also make it fun. These guys don't just sell bikes--they curate experiences. Need advice on which model suits your lifestyle? They've got you. Want to test ride and feel the wind in your hair like you're in an action movie? They'll hook you up. Have a weirdly specific question about tire pressure or battery range? They'll answer it without making you feel like you just asked them to explain quantum physics. It's no surprise that everyone in El Segundo loves them. You can't walk five feet without spotting someone cruising on an e-bike they got from Cole and Blake. It's basically a rite of passage around here. Thinking about getting another one already--partly because their bikes are awesome and partly because I just like hanging out with these guys. If you're even thinking about an e-bike, do yourself a favor and go see them. Tell them I sent you... or don't, they already know everyone. read more

eRYDE Electric Bikes - Bikes for daze! - Bikes Near Me - El Segundo, California

TL;DR E-Ryde SUCKS and so does the ebike brand SUPER 73 E-Ryde is a flytrap for kids. They have all the coolest brands. Some brands are better than others. My son wanted a Super 73. Begged! A $3,000 bike. I asked a different and trusted bike shop nearby about the brand. Bad product, low quality they said. Bad support from the company. You might get lucky and get a good bike with no problems OR a key part like the controller breaks or the motor and it sits in the shop. This is exactly what happened. The controller broke within the first two months. The motor went in mid December. December 18. We got the bike back on February 21. E Ryde over promised and under delivered on the arrival of the part and when the work would be done time and again. The initial turnaround time was roughly two weeks. The bike was under warranty. Could put in the claim for the motor or get it fixed that day - but full price. E Ryde had motors on hand in the shop. Seems to me they should replace the motor up front and then submit the claim. But that's not how they conduct business. That's up to them. I don't like it. Some basic things on the bike were broken. The kickstand. The nuts on the front axle fell off! The left one is different than the left one! The nuts, screws and bolts are proprietary to Super73. I can't just go to Ace Hardware and get new ones. I told them to fix the kickstand on December 18. When I finally came to pick up the bike in February the screw fell out as the employee was taking it out to give it to me! They were going to charge me $40 for labor. Their labor costs are high. When we brought the bike in on December 18 we got hit with a $50 assessment fee and then $75 labor on top of it. Add insult to injury they mis-diagnosed the issue. Super 73 eventually admitted the motor was out of stock. E Ryde defended that. "Super 73 is a popular brand," they said. Ford is a popular brand, they don't have basic parts not in stock. Super 73 let us know the claim came in from E Ryde on January 7 - three weeks from when we first brought it into the shop. I can't tell if E Ryde is incompetent or trying to string us along so we eat into the 1 year warranty. Once the warranty expires we'll be paying about $500 for the motor if it goes again. read more

I had to pick my bike up because they don't work they have a bunch of bikes there with no people to work on them I left my bike here for about 2 months would not recommend you taking your bike here I live in Downey and I had to drive all the way to here just for them not to do anything biggest waste of time I would recommend taking your bike to e-bikes plug they took care of my bike in 1 day and Eride couldn't even look at it in 2 months it just shows priorities and Blake just looks like a fag read more

We love them! They know bikes! Would be nice if it was less expensive. lol. But you get what you pay for. read more

eRYDE Electric Bikes - Purchased both bikes there! Kids love them. - Bikes Near Me - El Segundo, California

The staff are so great. I don't know anything about e-bikes but they are very patient with me when I was explaining what needs to be done to my son's e-bike. read more

So many PEVs, so little time! Thanks for fixing my flat tire. I had a "wheely" good experience. I'm too paranoid to leave my bike out in public unlocked so for future service I'll probably have to figure out something involving combination lock and two factor authentication! read more

I called 3 X and they either put me on hold and the call dropped or the call dropped right after picking up. The 4th x I was trying to explain the RAD e-bike I was searching for and he said 'say that again' and as I was talking call dropped again. If 'Help me help you' was a bike shop. Yikes. read more

e-RYDE is great! The staff - especially Blake and Cole - know pretty much anything you could ever want or need to know about ANY e-bike. Every time I go and ask any question, they have known the answer...it's very impressive! They are kind and super helpful. We have bought 1 e-bike from them and had a few repairs done by them. They got us in and out in a day for a flat tire, which was amazing. I cannot say enough good things about e-RYDE. I trust them and would recommend them to anyone. read more

BUYERS BEWARE! Do your research before visiting E Ryde, no one here actually knows what they are talking about! Specs on certain models, safety certifications, street laws for certain bikes so on and so on... There isn't any perk to buying here vs straight from the manufacturers bike website so SHOP AROUND, there are plenty of other small bike shops that would love to earn your business with knowledge, free assembly and competitive pricing. read more

eRYDE Electric Bikes - Bikes Near Me - El Segundo, California

Can't do a negative five unfortunately. Arrived and was either first or second in this imaginary queue. Walked around the store trying to figure out what we wanted to test out. We were not acknowledged by anyone, but they definitely saw us. It's not a big store you can't miss anyone. Long story short, they helped about 4-5 people that came in after us and when they finally decided to do their job it was just a 5-10 second conversation asking us to sign a waiver. We signed a waiver and sat down. The crowd died down and then I saw one of the kids texting away instead of helping us. I don't believe in supporting businesses that don't deserve it, so we left. Great news is we saved $8k by not purchasing anything... I guess thank you for not trying. read more

I dropped off my Cube Stereo Hybrid on Tuesday, Sept 16, 2025, for basic service: tighten the dropper lever, bleed the brakes, and install new brake pads. I was told it would be ready by Thursday the 18th, but when I called, I was told it would take another 48 hours. Since I needed the bike for Friday the 19th, I asked to pick it up. At the shop, they apologized for the miscommunication and promised it would be finished by the 19th, so I agreed to leave it. When I came back on Friday, the service was unacceptable: The dropper lever was still loose. Instead of fixing it, they zip-tied it. I had to ask them to remove a $10 charge for the dropper lever because they hadn't actually repaired it. When I got home, I tightened the lever myself in minutes. I also discovered the speed controller was left loose and not put back in its original position. After riding, I found the rear tire was not tightened, the brake pads were rubbing the rotor, the gears were not tuned, and the internal bolts were not secured. This level of work is dangerous. A loose rear tire and poorly serviced brakes could have caused a serious crash on a downhill. This is not just poor service; it's unsafe. I had to take my bike-to-Bike Palace in San Pedro, where they corrected all of e-RYDE's mistakes in 10 minutes for $15. The difference was night and day. This shop wasted my time, money, and put my safety at risk. I cannot recommend them under any circumstances. Completely untrustworthy. DO NOT USE THIS PLACE for maintenance. read more

Customer Service is horrible! I came in prepared to purchase 10 bikes for my business, but at no time was I greeted when I entered the business. No one said I would be with you, hello or can I help you. When you are spending money and the customer service is not there, I will walk out. More time was being spent on the kids in the store, Black peoples ride and buy bikes also. I will not be back. Do better e-RYDE. read more

We got some handrails and mirrors installed on our new Aventon bikes. Brandon was excellent and made sure everything was installed quickly. He even entertained our kids while we waited. read more

Took a battery in for repair. They said no problem and it would likely be ready in a couple of days. A week goes by and nothing. I call and they tell me it can't be fixed. I thank them and appreciative. Now I plan to buy a new lock and helmet from them. Now, two weeks later, I get an email (and a phone call) telling me it can't be repaired and I owe $50 for an "assessment." Zero mention of any such fee upfront or when I called to check status. Awful way to do business and now I understand why a friend told me to stay away. Shame as I can literally walk there and could have made it my go-to. read more

My neighbor recommended this shop to build my ebike. When we went in, they were very inattentive. Then I asked them how much and they gave me a very reasonable price. This was a Saturday. They told me they could have it done in a few days specifically Tuesday or Wednesday. I didn't her from them. Then on Thursday I called. They said maybe Friday or Saturday. I called on Friday about 2 pm and they said it was done. I arranged to come pick it up after work on Friday. When I got there, there was only a very young guy there. He acted confused. I said my bike was done. I paid him and he couldn't find my bike. Then I found it. He gave me the bike with no comments instructions, nothing. I rode it home (a short distance) on the way the seat collapsed, the mirrors were not tight, the headlight was not tight and the brakes were not adjusted. But I dealt with all of that. I rode it a week later and one brake was dragging, and the power shut off. (AI said it's probably because the brakes were never adjusted. I couldn't ride it home because it had no power and the brake was dragging. Someone had to come get me and the bike. These people are lousy and negligent. I'm getting someone else to repair it because I don't trust this shop at all. I may sue them. read more

I took my bike to e-ryde for a tune up twice. The first time I called on Thursday and asked to make an appointment. They said they do walk-ins no appointments. So I went there and I was told that they can do a 1-day turnaround, with very limited exceptions a 2-day turnaround. I showed up at their location in El Segundo at 10:58 on friday July 12th. That same day I called at 5:30 asking if my bike would be ready before 6 they stated no and they would call me. On Saturday July 13th I called them around 2pm asking if it would be ready they said it had two bikes in front of it in the queue and to come at closing and it would be ready. I showed up at 5:30 and they stated they were sorry but they didn't get to it so I took it back and rode home. I firmly believe in second chances so I went back on Wednesday July 17th at 11:03am and told them bluntly I need a same day turn around they said we remember you we are so sorry yes absolutely come by anytime after 2pm and it will be ready. I returned at 5:30 and they hadn't completed the maintenance and stated just give us til 6:30. At 6:10 I was told it was completed and to pay. In their notes they stated they lubricated the said tightened bolts and check air pressure. My bike is a belt driven bike and lubricating the belt actually damages it. I checked my belt and sure enough it had lubricant on it. In addition the mechanic that worked on my bike loosened the bike hydraulic lines to the point where it began to leak on my on my way home and I had to stop and do emergency fixing on the side of the road. This cost me $150.00! Please don't take your bike here if you value its longevity or if you value your money. They don't value their customers time and the staff is very short tempered when you point out any issues. Even though propel is all the way in Long Beach I'll be taking my bike there to fix the damage e-ryde has done. If they reach out I will update my review as appropriate read more

eRYDE Electric Bikes - The cost to have my damaged bike returned to me - Bikes Near Me - El Segundo, California

I bought my son his first ebike last week. we both were given 6 choices and were able to ride each one to make a decision that was the best for him. We were fully informed, and he took his time to explain all the options to us. What a great experience. The choices were vast, and the knowledge shared was necessary. read more

Bought three e bikes from this place, they let my wife and I test drive bikes before we made our decision, with so many e bikes available we really wanted to try before we buy. This is a busy place on the weekends so be patient with the staff. we bought two Pedal AWD S bikes and one E-Ride PRO SS read more

I brought my bike there they made me pay for them to look at and $50 then told me I had to order the part for them to fix it now what kid of place makes the customer get there own parts to fix is and pay them an extra to fix....a rip off.... read more

hustled me for just shy of 300. $50 diagnosis. On drop off I show them my display was stuck, on pick up display still not working, witch means bike is not working. He told me "some time when you fix something something brakes". I'm out just shy of 300 and my bike is still not working. They offered to fix it for 300 more hundred. My gut told me this was going to happen if I took it to them. I live close and am somewhat friendly with them. But business is business so here's my review as it's just business. read more

Weeks after the previous post, I learn the problem is actually MACFOX, not so much e-ryde. A part is needed, and MACFOX had to order it from "overseas." So if you buy one of these, it can take MONTHS! read more

This is the best Electric Bike Store in the whole West side of Los Angeles. They have a wide selection of all the good stuff. I think they sell some not so expensive models as well. They were very generous to let me road test them. Hansel was the sales man I dealt with and he is an extremely nice and knowledgeable sales person. This is definitely the place you want to go if you want to check out good electric bicycles! read more

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These guys are great. Craig and Brandon are very knowledgeable and easy to deal with. My RAD got stolen and recovered by the El Segundo police (thank you, they are also great). It needed a ton of work and Craig took it upon himself to deal with Rad (they don't sell Rad, but they service them) and was determined to get it back to where it was previously. Took a while because getting the right parts from Rad took time but he was determined and got it done and done well. My next bike purchase will definitely be made at e-RYDE and appreciate Craig's knowledge and determination. Before you buy a bike, stop in and see them they have a great selection to choose from. Thanks guys! read more

THE WORST SERVICE EVER! I dropped my son's bike off on December 5th, not once have I received communication from anyone. Not a call, email or text on the status. Ive called several times, no one answers. I came to the shop over a week ago and spoke to Craig or Greg to express my frustration and find out whats wrong with the bike, what parts were needed etc. He confirmed nothing has been done and he would call and follow up with the manufacturer again. He stated he was the supervisor and assured me I would receive a call from him later that evening with a more elaborate update. He failed to keep that promise. Over a week later and still NO COMMUNICATION. Tomorrow I will pick up my son's bike and will not be paying anything. I dont care what or what hasn't been done. This has to be the most disappointing and unprofessional service I have ever received. As a small business owner myself regardless of business volume, staff coverage or mishaps, this type of service is unacceptable. read more

First class the bike shop all others should aspire to be. They have a selection of bikes you might never find in any other store. read more

Customer service is awful. They have no clue what doing business in El Segundo. Canceled our purchase after 10 days of runaround. Then miraculously an hour later the bike was suddenly ready? Stay far away. read more

Seem like great dudes, but honestly some of the worst service i've ever experienced in my life. Had to call them over and over and over again just to set things up. And once things were set, they would just no-show, making me have to call them a million times all over again to get things re-set. A complete waste of time. You couldn't pay me to have to deal with this place again. read more

This company is terrible! If I could give them a -10 I would. They do not ensure any quality of the bikes they sell. We have had the same bike breakdown 3 times over the past 6 months. They claim it's not their ability to get parts back in time or even demanding this from the manufacturer and we have sat months waiting. When they do finally get the part they charge us to have it fixed... it breaks a week later. They don't offer to replace the bike or fix it for free for our inconvenience or basically any support in general. Bottom line is DO NOT buy your e-bike from them!!!!! read more

Very helpful and competitive pricing. They finished working on my bike on time and when they promised.

Just want to rave about Cole and the guys at e-RYDE! My family and I came in to buy one bike. We tried four different bikes and the team made their best judgement on which bike looked sturdy and safest. We ended up chosing the Murf Gigi in bone. We loved the service, timing and quality care we received and returned to purchase the Murf Gigi in sage. Once again, we were greeted by name and quick service by Cole. A couple weeks later, after loving our Gigi bikes, we returned once again to buy another bike. Cole helped us try different bikes, different seats, and showed us other frames on the computer. We chose the Murf Higgs and once again the bike came quickly. Cole called us, and greeted us with a smile when we arrived. Reading through some of these comments upsets me as each time we went there (more than 3 times) this place was packed and the phone was always politely answered, even though the guys were with customers, and they spent quality time with each customer. Thanks again Cole! read more

I can't thank you guys enough for the great service on my new Radster. It was shipped to me with a defect and the factory told me you are the best at fixing what the factory screwed up. They were right! Excellent work and fantastic follow up with emails to me and the factory. Chris - San Marino, CA read more

I am so confused my husband has taken his e-bike Tricycle to get it fix. And within the month. Same problem. The charge was 217.12 and today we had to pay more money for the same problem. It seems to me their taking advantage of my husband because he is handicap. Not good at all. He got his tricycle back and right away same noise. I honestly think they're not doing anything to his bike just charging him money. And apparently the owner talks to my husband very rude. Maybe because he is racist not good at all. Honestly some of the worst service my husband has ever experienced in his life. Don't go there he is racist. and they don't fix your bike they don't give you guarantee. read more

This shop is the best. I have come in mostly for service on my eBike and the team there is top notch. Craig is very knowledgeable and has gone above and beyond to help me through warranty fixes, upgrades and general service. I especially appreciate the communication: Work is done on time and they call when they say they will. This cannot be said of all bike shops. This is the only shop I trust with my eBike with and recommend it highly! Thanks Craig and the rest of team. read more