I went to this hair salon to get my hair blow-dried, and the lady styling my hair immediately started talking about me in Spanish. She said my hair was "bad" and "dry," while also insulting my looks and saying she wouldn't reproduce if she looked like me. I am a dark-skinned Dominican woman. I let her finish the service, which she did poorly. When I told the owner, she simply said she feels bad for this employee and her child, and that's the reason she's still around even though multiple people have complained about her. I will never come here again, and neither will any of my family members. Good riddance. read more

I have been going here and the one that was on Rock Quarry and off Six Forks for years. No longer reside in Raleigh and still when I'm in town love getting a wash, deep conditioning roller set or blow out for a reasonable price. It's so cool getting in and out in flash! Grateful Repeat customer... read more

Been to this salon plenty of times and decided to visit it yesterday to get my hair done for Thanksgiving. I have never experienced anything less than exceptional service. Yesterday, I had stylist, Maria, do my hair. She showed great attention to me and went to extremes to make sure I was comfortable. I have 3C naturally curly hair and my hair came out beautiful, shiny, and I couldn't stop touching it! Of course, when she blew out my hair and straighten it she burnt my sensitive spots, but that is bound to happen wherever you go to get a Dominican blow-out. The price of beauty is pain. Definitely will come back here to get my hair done when I am in town! read more

The blow outs are amazing however the third time I went it during my shampoo my scalp felt like it was on fire. I was only getting a roller set and ended up with scabs. I am not sure if they put a perm in my hair, but thats what it felt like. I AM NATURAL but my scalp was bright red and 4 days later I had scabs. My hair would not scab from just a reg wash and roller set. I still had flakes and no one really speaks good English to figure out what happened to me. read more

First time here and def coming back reminds me of Dominican hair salons from back home (New York ) . Had a wash and set and deep conditioning with rollers set reasonable priced! read more

I went back here and the customer service completely turned me off. After going to the pool a lot, my hair was very dry and looked horrible, so I decided to get it done. I went walked in and asked for a roller set and the owner said I couldn't do that because my hair would hold them. I told her that I've been doing them all my life and know my hair better than her. The hair stylist was very sweet and did a great job (the only reason this isn't a one star review). My hair looked great after and when I went to pay the owner said that she was surprised because she thought that my hair was kinky when I walked in, how rude! I don't know about anyone else, but I don't go to beauty salons to get insulted that way. In addition, there's a firing range next door and when they're open you can here shots in the salon. This experience was a big turn off. read more

I came to erlinas by shear courage. I have been wanting to straighten my hair for some time but I was soo nervous to go to the salon since being natural. My hairdresser was extremely nice. While there I got a Dominican blowout and a trim because of my uneven and split ends. My hair looked amazing!! It was a nice switch up to see how long my hair gotten as while as a refreshing change to my look. I don't straighten my hair often but when I occasionally do I will consider coming back and asking for Melissa!!! read more

I've been going here for the past 2 years and I have absolutely no complaints. My hair is natural and I go here to get a blowout every 3-4 months. There prices are reasonable and Inez does my hair almost every time I come. You don't have to have an appointment and you can just walk right in. read more

They were sweet, but they don't really like to speak English lol my hair came out GORGEOUS and she looked out for me. Every blowout I've ever had has had some heat to it so if you're sensitive this is not for you! read more

Worse experience ever! I wont be stepping in there again - Besides being an unpleasant experience, it's over priced, I usually pay $5 to $6 dollars for each highlight, they charged me $11.25 for each. read more

Wonderful Dominican salon for a great blow out, wash and set or whatever you please. They have never disappointed me regardless if I go to the one off of craftsman drive or off of New Bern Ave. if you don't speak Spanish it's alright always someone there to help. For a mixed girl with difficult thick hair I love them and great prices. Always walk out feeling like a million bucks. read more

I visited the New Bern Ave location yesterday to try a Dominican blowout. The service was quick. I was in and out in a couple hours. The women were also friendly. They speak Spanish primarily, but can speak English fine. I do have bit of a sore scalp from a few close dryer/brush burns, but my hair is super silky without the use of chemicals. I didn't particularly care for how my hair was detangled because she did it from the root down rather than working up. Other than that, they provide an awesome base for you to style further when you get home. The curl stying with the flat iron wasn't my favorite, but my hair was silky straight and moved easily after leaving. I'd definitely go back. read more

11/26/12 This was a first visit to me and I must say I liked it very much. Customer service was very friendly and I got first rate treatment for my hair. Jacqueline was my stylist and she was very good. She was able to see what treatment I needed for my hair and went right to work. I got a blowout, she is EXCELLENT. I am african american and although I do not get blowouts often, after she finished my hair it felt like silk. She did not burn me and she is dynamic with a blowdryer. I will vist Erlina again for my regular doobie and other services as well. Jeannine read more

They are really nice but really hard on hair. Everyone doesn't have kinky hair and you can't treat all textures the same. Not sure I will go back .......wayyyy to much heat on your hair. Some hair textures don't require that. read more

If it was possible to give no star I would!!! no one speaks English. When I called in I ask for time of business closing hours and was advised 8 o'clock when I get there at 7 with open sign on I'm told they close at 7! Wow Horrible service never will be returning to this establishment read more

My son received an hair infection from the stylist using a straight razor on his edges. The back of his neck had clusters of small blisters which got larger. The bump got big it filled with puss. The bump festered and the puss became hard and would not drain. He required medical attention. He had to take a oral antibiotic and apply an cream. This happen on July 25, 2014 and as of today August 7, 2014 it is not healed...Horrible!! read more

I just left Erlina's on New Bern Ave, and I will NEVER go back again! I walked in at 6pm. There was one woman currently styling someone's hair. She greeted me & I asked if there was time to do a blowout. She asked me to wait until another stylist came back in the salon and she would ask her if she would do the service. When the other stylist came in & was asked, she came back to me and said rudely "come back tomorrow, we're closed". That's crazy because the door says they're open from M-F 9am-9pm & walk-ins are welcome. I just walked out without sayin a word. I have been to Erlina's on Craftsman Dr & had an amazing experience so I figured this location would be just as great. But I was sadly mistaken & will never go back to the New Bern Ave one again. read more

As a professional hairstyle myself, on a few occasions I would like to get my hair done by a hairstyle. Tuesday morning I arrived at the salon shortly after they open for business. I requested a basic roller set service and it was the worst experience I have ever had in a salon. I was not drapes properly for the service, stylis that was shampooing my hair was so busy talking to the owner that she did not do a good job shampooing my hair. This style is only with the front of my hair and then proceeded to put shampoo on my entire head. After one shampoo she thought that she was finished and I requested for her to do a second shampoo. She was so busy talking to the owner she did not scrub my scalp good and did not rinse all the shampoo out from my hair. I brought it to her attention that she did not do a good job and I wanted her to continue rinsing my hair. She stopped what she was doing and went into their utility room and brought out a bowl liquid solution to put on my scalp because she was confused about my complaint. After she poured the solution on my scalp my scalp was totally on fire and I had her to immediately rinse it out. The stylist did not speak English so the owner had to translate to her about what to do to my hair. My experience was a nightmare. Next, the stylist proceeded to give me a roller set and that basic procedure was conducted wrong too. I had to tell her the roller set pattern in direction to set my hair. She used very little stay and conditioner, no setting lotion or foam wrap on my hair which guarantees the best result for the roller set. After she placed me under the hairdryer, she left the salon and the owner had to finish the service. Again, I will never go back to the salon and recommend no one else to go there. These Dominican Hair Salon think that African American women are stupid and they can treat us anyway and use cheap products on our hair. During my observation , I noticed that they did have a few popular high quality product setting on the counters but did not used them on their customers. These products were basically a show and tell display to make us think that they are using quality products. Beware ladies. read more

I have been going here for two years. Will not go anymore. Got there & Maria started on my hair, wash & deep conditioner, then rollers & under the dryer. Another stylist gets me from under the dryer (Juana). I asked why isn't Maria doing my hair, I was told she had another client, I disapproved because I know Maria does my hair great. When Juana was done with my hair, she ended up charging me double than I normally pay, mind you I requested the same services I always receive. I asked for Earlina, the owner & she was not there. I asked why is it a different price than quoted when I walked in ( I always ask when I walk in, How much & who I want to do my hair)? The receptionist told me I have to ask each stylist what are their prices, which I did & I explained this. Then the receptionist goes on to tell me Juana the stylist was short on cash so she had to charge me extra. I was so pissed and expressed to the receptionist that is not right. There was no understanding of what I was explaining. I never had a complaint the two years I have been going there and Earlina is familiar with who I am. I paid with my debit card, which this adds three more dollars plus double the amount I was charged. I payed and left, i was so pissed at theses women Wake county police would have had to drag me out if I would have stayed in there any longer. It was if I was talking to a wall. I did call back to speak with Earlina (5 times) & finally spke with her to let her know about the situation, she wanted me to continue to come there & did apologize for what happen, she remembered who I was. I made her aware that I will not be returning there. Did not appreciate the way Maria threw me to Juana when I thought she was doing my hair & did not appreciate Juana overcharging me. What a shame what theses stylist are doing while the owner Earlina is out of the shop. I am a person that will pay for what ever services I receive but what is fair about you overcharging me? Last but not least Juana did not do my hair as well as Maria does it. I absolutely will not return to this salon. I would like for other to know how they do business when Earlina is not in the shop. read more

I walked in on a rainy Friday & asked how much a relaxer was. The young boy came back & said $70! Still expensive but slightly cheaper than another local Dominican Salon. There were only 2 people in the salon that were finishing up so I thought hey I might as well. I got in the chair & Erlina's daughter proceeds to tell me that I can't get a relaxer because it was too soon & my hair had color. I told her it was semi permanent and she said 'no it's not'! Then I said yes it is and showed her a picture on google. I also looked up the last time I had a relaxer & it was 8 weeks ago. So she proceeded to put the relaxer in, and she took forever! My hair was already burning before she got to the last section to relax. She finally rinsed out the area that was burning & used diluted vinegar that burned me even more. The salon was getting busier and somehow 3-5 people finished before me! The dryer went off after an hour and she made me sit under it for 20 more minutes. Needless to say I was at the salon from 2:15-7 pm, left with sores all around my hairline & as I was getting ready to pay, the boy at the front told me there was an extra $2 charge for using a debit card. Customer service doesn't exist at Erlina's. read more

This salon truly baffles me as to how they have such wide clientele. It has to be because they are one of the very few Dominican salons and stereotypically "Dominicans do the best at hairstyling" ANYWAY they are definitely lazy women and when you ask for a certain color or style they will try to convince you to do something simpler which is ridiculous. I've gone there three times with my daughter and although they got my daughters hair correctly how I asked in terms of color, for me, I asked for my hair to be dyed blonde at the roots to retouch them up and this woman (the owner) dyed my hair dark brown. At checkout she still tried to charge me the original price she quoted me for to do it blonde. After my complaints about her dying it the wrong color she decreased the amount by $20. Lord knows if I knew she'd do that I would've made her fix it completely. If you're thinking about bringing a child between 12-14 in there to dye their hair don't. They will talk so much crap about your child to one another while they style that poor baby's head. It happened while I was there and I had a friend tell me she took her daughter and they'd been referring to MY daughter about her hair to my friend not knowing she knew me. It's pretty messed up so no more Erlina's for me. They are too too laid back and unprofessional. read more

this is by far the WORST salon experience ive ever had in my 27 years on earth. the ladies were extremely rude and know nothing about black hair. i literally left the store looking worse than i did when i entered and with less hair. when i complained about it, the lady told me to pay my $ and get out. i handed over a credit card (they only take cash. i guess its to hide paper trails of jobs done horribly) when i went to the ATM to pay them, they followed me outside and took down my license plate #. i'm still trying to find a way to sue these ignorant bastards. left the store in complete shock. read more

If you value your hair, good quality products, attention to detail, and customer service - THIS IS NOT THE PLACE TO GO. I have been 3 times - the first time the haircut was crooked, and the hair color did not take on the grey hairs. I tried a second time with another stylist, and although the haircut was improved, she cut too much and the hair color did not take on the grey hairs. I decided to go back to have them fix the grey hairs and the problem got worse. Needless to say, they wanted to charge, they pretended the color was same although my roots were now copper red and my ends brown, and in the end, the grey hairs were still showing. I walked out when i realized they were not interested in addressing the problems but instead looking for a way to add services to charge me for. Yes - they are cheaper than most salons, but 50% of stylists don't have licenses and as the old adage states - you get what you pay for. so, I repeat - If you value your hair, good quality products, attention to detail, and customer service - THIS IS NOT THE PLACE TO GO. read more