Kim from Seattle Rental Group was amazing! She was incredibly helpful throughout my search for a…read morenew home in Seattle. She generously took the time to offer advice, answer my questions, and walk me through the process even outside of our scheduled appointment. Kim truly cares about her clients and gives them her full attention. Although I ultimately chose a property that I found on my own, she still kindly took time out of her day to help me evaluate it and talk through its pros and cons. Her support, honesty, and genuine willingness to help made the entire process much easier. I'm extremely grateful and would highly recommend Kim to anyone searching for a home in Seattle!

My experience working with Chelsey Ryskalczyk/Seattle Rental Group couldn't have been better…read more Chelsey is very responsive, she looked out for my best interests, and provided sound advice.

We've had the pleasure of working with David for over four years, and he has consistently exceeded…read moreour expectations as a property manager. He replies to messages within minutes, making communication effortless. When it came time to list our property, we simply sent an email, and within a few days the lease was signed with a qualified tenant. It was truly a hands-free experience. David is very knowledgeable about the local rental market, pricing properties competitively. He conducts thorough background checks to ensure reliable, responsible tenants are placed. When maintenance issues arise, he addresses them promptly and professionally, never leaving anything unresolved. He's also built a trusted team of maintenance specialists and contractors who are experts in their respective fields. We recommend him highly.

David has been our property manager for over 4 years, and he's been professional, efficient, and…read moreresponsive. To be transparent, we are property owners, so this review is from the owner's point of view. Having said that, he's been proactive in making sure the rental house is in a good shape, including regular annual maintenance. This is to ensure tenants get what they pay for. One thing David really stands out is his responsiveness and timely communications. Tips: believe it or not, best way to contact him is via email. He'll call me as soon as he's available whenever I ask him to call me via email. His email responses are mostly cryptic and straight to the point, and some folks may take that differently. But for us, we like his cut-to-the-chase, no-nonsense style. Believe us, we have had a different property manager before, and he may seem courteous, but his responsiveness and professionalism are not even close to David's.

Our HOA board met with 3Stripe in our search for a new management company. Of all the companies we…read moreinterviewed, Oliver at 3Stripe provided the most systematic approach to property management. Rather than individual account managers with their own style, 3Stripes invests in systems to help the board make decisions, plan for maintenance, and track requests from residents. I'm confident Oliver can work with any board to ensure smooth operation of the HOA. While ultimately our small HOA decided to go with another company that was a better fit, we would recommend 3Stripes to HOAs that would benefit from Oliver's systematic approach, professionalism and experience.

I have had an extremely disappointing experience with this HOA management company…read more Our insurance claim, which stems from a leak in our condo, has already been approved by the HOA's insurance carrier, and the insurance adjuster has been ready to move the claim forward. The only thing holding up the process has been the management company's failure to provide the information the adjuster has repeatedly requested. Despite numerous emails and phone calls from both me and the insurance adjuster over several weeks, communication has been inconsistent and follow-through has been virtually nonexistent. We were told new staff members would be taking over the claim, but the delays and lack of responsiveness continued. Meanwhile, my tenants-including two newborn babies-have been forced to live with a temporary post-mitigation setup while we wait for the management company to act. This unnecessary delay has caused significant stress and hardship for everyone involved. I understand that staff changes happen, but homeowners and tenants should not have to suffer because of poor communication and lack of accountability. I hope the company improves its responsiveness and claim handling so others don't have to go through the same experience.

Took a chance on Prime being new to the area, but not to the business. Great communication and…read moretransparency offices are centrally located! Although I'm no longer in the area I'm at ease knowing my properties are in good hands. Thanks again!

I recently purchased an investment property in WA and was planning on managing it on my own. That…read moredidn't last too long since it turned out to be more work than I had imagined . I'm so happy I found these guys. They are quick and efficient and I don't even need to think about my property anymore. I realized it's absolutely necessary to have someone local to oversee your biggest investment.

I return response, no follow up, poor quality I wanted to…read moreknow specifics on house to rent

We booked a cabin in Index, WA a month in advance. They called and confirmed what time we would be…read morearriving at the cabin the morning of. They told us the road to the cabin would be plowed. We drove 2 hours to get there and then they told us the road wasn't plowed. Not a big deal, we chained up and made it just fine. Then they told us the person who changes the sheets wasn't able to make it and asked if we would mind putting the clean sheets on the bed, not a big deal. But, when we arrived, the house had not been cleaned at all. the dirty sheets were on the bed, last guests towels on the ground, no vacuuming, no work done whatsoever. They offered to refund us our $150 cleaning fee if we volunteered to clean it ourselves. Our relaxing weekend did not involve cleaning up stranger's mess in a cabin that we were paying $1,000 to stay in for 3 days. Sure, there was snow, but it hadn't snowed in the 4 days before we arrived. They seemed crippled by the snow, which is surprising because I am quite sure that it snows pretty regularly there. They blamed the housekeeping staff on not communicating with them, but it was the management's responsibility to make sure the cabin was ready for us BEFORE we drove 2 hours to get there. They offered us a different cabin that they said was comparable, but they said that one was "half cleaned" whatever that means. They were apologetic and pressured us to accept a discount to stay if we cleaned it ourselves and said that they could magically get someone out the next day to clean it. They even offered to BRING US CLEANING SUPPLIES. not come clean it for us, but they could bring us supplies. Ultimately, it seemed like a problem with their cleaning crews, but management was not willing or able to step up and fix the situation. We cancelled our reservation and booked one of the last remaining motels in Leavenworth for our ski weekend. It was small and low quality, but it was clean. My wife and I travel often and we will NOT be booking with Sea to Sky Rentals nor will be recommending them to anyone.

I have been connected to North Pacific for the past 9 and a half years as I was renting a house…read morethat we lived in. They were always quick to help, respond, and support (especially with maintenance or repair through Management). I am grateful for this experience that I had with North Pacific.

I've been a tenant since I moved to Seattle 3 years. I've lived in various states at various…read moreproperties and I can confidently say Debbie Smith is the best property manager I've ever had. She's attentive and genuinely cares about everyone that lives in the building. She's thorough and also transparent about everything. When you constantly hear horror stories about other property management companies and the turn over around the area, it makes me feel lucky to have found this spot. Highly recommend to anyone looking for a new place.

I lived in a Ballard Emerald Heights Property Management apartment for 3 years and have absolutely…read morenothing bad to say. Jacob, Kayleigh and Ryan make a great team; they are responsive, professional yet personable, and every interaction I had with them was always a pleasure. We got to know Jacob the most, as he was sporadically in and out of the apartment; simply put, he was the best landlord I've ever had!! Any time we had a maintenance request, it would get taken care of in a timely manner. I stand by Emerald Heights Property Management and will always refer my friends to them!!

My girlfriend and I had lived in their Ballard apartment for three years. We have no complaints and…read morewere very impressed by the stunning treatment we got from Emerald Heights. Our building manager, Jacob, was one of a kind. Any time we had a maintenance issue, he was always punctual and professional. We felt very safe in the hands of this company. Thank you guys!

We love our new Ballard apartment. The application process was painless and quick, and working with…read moreScott through the move in process has been a pleasure. He has gone out of his way for us from the start. Looking forward to spending years here!

cons - inept…read more -inefficient -dishonest Although my experience at this apartment was quiet and for the most part, non eventful, I really did not think the unit was worth the price. When I signed, I was shown pictures that included a patio and the listing specified in unit W/D but neither of these were true. With fees, my unit ran about $1580 which is not bad for location and the size. However, it was in the basement floor which meant it was extremely dark and very humid. The baseboard heaters do not run efficiently and it was freezing in winter. The door is not sealed very well so the ants and spiders have been a pain to control. When you sign the lease, you agree to let your unit be shown while you reside in it. I did not catch this when I signed but they begin the process as soon as you submit the notice to vacate. There is no concern for safety. I also submitted an advanced notice (4 months) of an early move out date and they informed me 4 days before that I was expected to pay the prorated amount. (leaving 8/1 instead of 8/25) with the date being notated as early as in March. Not once did they communicate this would be an issue. They have unrealistic expectations regarding clean out processes because they want to do everything they can to not return the deposit because WPM is greedy and poorly run. For example, they expect you to pay for the carpets to be professionally cleaned via a company. I completely agree that tenets should deep clean prior to leaving but the company needs to clean between tenets regardless of how well of a job was done prior. They specifically say store rentals are not satisfactory for this task and provide referrals for you. Most people are struggling right now and asking someone to spend $100+ on something like a professional carpet cleaning, which they should be doing anyways, while tenets are also paying moving fees for another unit, is tone deaf. On top of this, the return of the deposit would not be guaranteed since it is based off whether or not they *think* it looks like it has been cleaned to the standard, it is only intended to set people up to not get their money back. I will give credit to Julian, who manages for Seattle residences. He was willing to accommodate when tours began to be scheduled. He did assist in ensuring I needed to be present for showings and ensured that it met my schedule. Prospective tenets schedule online and what was annoying is I had to forward any scheduled time to Julian that did not match when I was available. I did appreciate he worked with me on this because I find that process to be uncomfortable and unsafe. Overall, save your money and peace. I did not require a lot of maintenance while I was here--my main gripe is the move out process and their greed. My neighbors were all lovely and the neighborhood is quiet and conveniently located.

These guys probably are really good property managers, because they will do anything to remove a…read morenegative review. They actually lied to Airbnb and told them I never stayed there - and because I never responded to their automated messages about the house, Airbnb told me that I had to prove I was there with photos or similar. What masterful con artists.

If you ever need a property management company for your Short Term Rental properties in the Seattle…read morearea, I would highly recommend Eva and Sid. I have been working with them for over a year and I couldn't be more happy with their services. Here are just few callouts from my experiences: They are your one stop solution for any needs including finding the perfect rental properties (Eva is a licensed real estate agent), furnishing the house, and handling daily airbnb operations. They are great with interior design and will make your properties aesthetically stand out among all other listings on airbnb. They are super on top of everything, extremely responsive, considerate, knowledgeable and responsible. They're always just one text msg or phone call away. When things need to be addressed or fixed in my property, they will provide different solutions and prompt fix; and their quote is always reasonable and transparent. With my STR property, they handle all the communications and daily operations, and provide me with a monthly statement. They closely monitor and constantly adjust all of their listings to make sure both occupancy rate and price are at optimization. With their hard work and dedication, my STR property is generating positive cash flow and it is one of my best investments. Eva and Sid are a smart and diligent couple, who will happily share their knowledge and expertise to help their clients to succeed.

DO NOT RENT FROM THIS COMPANY! They are slum lords and don't…read morecare about the well being of their tenants. For example, the Crestwood is not maintained, so the building is really run down, has filthy main walkways, mildew infested units, mold growing all over the decks/exterior, and poorly managed grounds. During the year I spent living at Crestwood, I never once saw anyone cleaning or maintaining the common spaces or grounds. Then, the building is surrounded by trees so it attracts a lot of big spiders. The webs take over the walkways and doorways, then they constantly get into your apartment. The building is old so you can hear everything; there is no sound proofing whatsoever. Also, across the street was a large construction site so it was loud jackhammering, concrete trucks, gravel trucks, etc for the majority of my time at Crestwood. Also, the property manager lied about the deposit saying it's cheaper to just vacate, that the cleaning fee would be about $150. Instead, they charged $375 for cleaning and I left my unit far cleaner then it was when I first moved in. I have rented apartments in the Seattle area for over 20 years and I have NEVER had a property management company keep more than half my deposit, for literally no reason. I will never rent from Northwest Apartments again. Living here was utter hell.

The good: Crestwood Apartments have a great location. Right in the heart of Fremont, very close to…read morebus lines and all kinds of great places. Also, the west-facing views are amazing. You can see the Olympic mountains, sunsets, and much of Fremont. The bad: the building is old. It has terrible sound insulation: if your neighbors are home, you'll probably hear them. If they're watching a movie or throwing a party, you'll feel like you're partying right there with them. On a quiet evening or morning you can sometimes hear your neighbor's phone vibrating (!) The resident managers are meh. They have posted a note in the laundry room that tenants should call the maintenance company directly if a washer breaks. You also can't reach them on the phone, their posted number goes straight to voicemail. They prefer to do all their business over email and don't seem to like meeting their tenants in person, which kind of defeats the idea of having a manager on-site. This becomes a very real problem when you're preparing to move out (read on for more on that). They do usually follow through on repair requests though. Now, the ugly. Crestwood is managed by Northwest Apartments, which I urge you to look up here on Yelp and elsewhere. That company is *very very* shady. They have a reputation for not returning the security deposit after the tenant moves out, and charging them even more money for "damages" actual and made-up (including ridiculous ones like "broken toilet seats", and unbelievable numbers of burnt-out lightbulbs. Once that happens to you, you're out of luck. Practical advice: document the hell out of the condition of your apartment before moving out. Take lots of photos and videos. Don't use nails to hang pictures (they'll use a few nail holes as an excuse to repaint the whole unit and make you pay for it. It's actually in their standard rent agreement if you read it carefully. Do a pre-moveout walkthrough with the resident manager. They will play hard to get, not respond to emails, and say they're not around, but you have to insist. Hundreds of your hard-earned dollars are at stake. Good luck Crestwood residents. Enjoy the views!