I don't even know if I can fully put into words how grateful we are for Dr. Alice Bugman and the…read moreentire team at SAGE Redwood City. Our dog Bailey is a 6 year old chocolate Lab who developed a deep fluid filled mass in her neck. Our primary vet initially attempted to remove it, but once he got in there, he felt it was too close to extremely important structures such as her jugular, carotid artery, nerves, etc and chose not to continue. Hearing that was terrifying and it eventually led us to Dr. Bugman. From our very first appointment, Dr. Bugman made us feel like Bailey was genuinely in good hands. I was incredibly nervous and had a million questions. She was patient, kind, honest and empathetic through all of it. Communication was always easy, and I never felt rushed or made to feel like I was asking too much. She also understood the financial reality of specialty care and was willing to talk through different options with us without ever making me feel like we were compromising Bailey's care. On surgery day, I was an emotional wreck, but Bailey did beautifully and Dr. Bugman was able to successfully remove the mass. After weeks of fear and uncertainty, hearing that my girl was awake, out of surgery, and the icky mass was out was the biggest relief imaginable. What I will remember just as much as Dr. Bugman's surgical skill is how cared for we felt throughout this entire experience. When your dog is your family, handing them over for a major surgery is incredibly hard. I never once questioned whether Bailey was being watched over, loved on and treated like she mattered. I am eternally grateful to Dr. Bugman and everyone who cared for our girl. There really aren't enough words to say thank you for getting Bailey safely through this and back to us. If you are scared and searching through reviews trying to decide who you can trust with your baby, I hope this review gives you some of the reassurance I desperately needed when we were in that position.

I hate to write a bad review, but I also feel compelled to warn others so that they don't have the…read moresame experience that we did. I will not share the entire saga, but here is what I will say: - I do not know if SAGE's clinical choices were sound, as I am not a vet. What I do know is that they were not successful, and resulted in the death of a relatively young (6 year old) cat who did not appear to be *that sick*. - The care that was provided - which took place over the course of less than 12 hours and did not involve any surgery resulted in bills exceeding $7,000. - After the traumatic experience, SAGE was focused purely on payment, and not at all on condolences. They immediately charged the credit card on file and sent multiple emails with invoices (which were unclear and in some cases contradictory). When I arrived to pick up the cat's ashes the person at the front desk looked at the computer and said "you have an outstanding balance of $400; would you like to pay that now?" She did not say "I'm sorry for your loss" and instead just straight to asking for more money. When I pushed back she said "that's our protocol." Yes, clearly it is. - They made many administrative errors throughout the process, which I will not go into because for those they have apologized, but there were so many that I felt embarassed for them. But I've now contacted them multiple times with one simple request: please send me one invoice that is complete and accurate. My requests have gone unanswered. Perhaps because they have already received payment, they are no longer concerned with me, but it's actually pretty outlandish. They charged over $7,000 (I think - it's actually hard to tell because again, the charges and invoices are not clear or complete) and can't be bothered with giving me a clear answer. I am truly not sure how any business can get away with operating this way, but apparently SAGE can. I'm sure they do some good work. I'm sure there are many good people who work there and care a lot about animals. But based on our experience, it feels like incompetent adminstration at best and a scam at worst. I know that when your pet needs emergency care you may not have a lot of options, but if you do, I suggest that you try to go elsewhere.

We are forever grateful to Dr. Vitale at Sage for the incredible care she provided to our miniature…read moredachshund, Lola. A few months ago, Lola suffered a ruptured disc in her neck and needed emergency surgery. It was an extremely stressful and frightening experience for us, especially after watching her suffer from excruciating pain for weeks. Dr. Vitale immediately brought Lola in for an MRI to verify what she correctly suspected was the problem and performed Lola's surgery right away. We truly could not have hoped for a better outcome. The surgery was a huge success, and today Lola appears to be completely pain free and is back to her happy, normal self. Seeing her comfortable and enjoying life again means more to us than we can possibly express. We cannot thank Dr. Vitale enough for what she did for Lola and for our family. She gave our dog her quality of life back, and we will always be incredibly grateful. Dr. Vitale is truly our hero, and we feel so fortunate that Lola was in her care. Thank you from the bottom of our hearts!

Our dog was approved for PT here. The PT department was supposed to call about pricing -- never…read moredid. I called repeatedly, always voicemail: "leave a message, you won't lose your place." Took 3 days for a callback. Finally spoke to a PT specialist, confirmed clearly (multiple times): underwater treadmill therapy only. Was told it would be a 30 min, $241.16/session. Got scheduled. Told it could take two or three water therapy sessions for pet to be comfortable. Appointment canceled within a day (staff illness, understandable) -- told to call back immediately to rebook. I did, repeatedly. Same voicemail runaround. Days later got a callback only to be told all PT nurses were out and I still couldn't reschedule. Dismissive and frustrating. I gave up. A few days later, got an apology call. Gave them one more shot. Rebooked, confirmed again by phone: water therapy only. Day of: Therapists asked our goals -- I said water therapy, build strength from dogs TPLO surgery. They ran a battery of PT exercises instead. I assumed it was a warm-up. At 11:22, 40 minutes in, I asked when he'd get in the tank, which is why we are here, which is what was scheduled! The lead therapist said they no longer have enough time to fill the tank. I was shocked!! We booked, and confirmed, one specific service. They ran a different session entirely and then ran out the clock. I expressed my frustration. What were we doing here? This was not the appointment we scheduled. It was obvious the therapists knew, and it became clear I was going to be charged for a longer session than initially requested. I asked for the office manager. Spoke to the office manager. Did not pay for their lack of service and their incredibly poor communication skills. Read the other reviews here before you book. We won't be back.

I highly recommend SAGE Veterinary Hospital! My 3-year-old cat, Loki, had been throwing up all…read moreweekend, and when some of his vomit turned black, I knew I needed to get him seen right away. I took him to SAGE without an appointment, and they saw us within about 25 minutes. Every team member we interacted with, including the veterinarian, was incredible--kind, thorough, and very transparent. They walked me through all of the recommended testing and the costs before doing anything. They even performed one test at no charge. At one point, they came back and said there was one additional blood test they could run, but they were on the fence about whether it was really necessary, so they explained the cost and let me decide. I really appreciated that. They felt 99% confident Loki had a stomach ulcer and specifically did NOT recommend jumping immediately to an expensive ultrasound. Instead, they suggested treating him at home first and doing the ultrasound only if he didn't improve. We went home with medications, and they even gave me prescription limited-ingredient food to take home at no charge. To top it off, they called the next day to check on Loki and see how he was doing. I was incredibly impressed with the care Loki received and, just as importantly, with how thoughtful and transparent they were about costs and testing. I would absolutely go back to SAGE--although I really hope I don't have any more cat emergencies anytime soon!

Great, compassionate care from the internal medicine team at Sage Dublin. Dr. Perez performed a…read moreCT/Rhinoscopy on my senior pup to diagnose what was unfortunately a nasal tumor. During the time of the consultation, she took the time to educate me and explain the process/possibilities surrounding my dog's symptoms. I felt that I could trust her with my dog's care. The procedure we had there went smoothly and although we had bad news in the end, we felt taken care of. Front desk (Michael/Heather) were very friendly and helpful and the overall environment felt less like a vet office, which we liked.

Dr. Zachary Ang is such a blessing to have worked with. My cat had a dangerous bleeding situation…read morein March 2026. I rushed him to MedVet Mountain View. From the moment Dr. Ang first met with us, he exhibited wonderful listening skills. He valued my comments and made me feel heard. It was a dangerous urgent situation, and he gave it the prompt attention it deserved. My cat had to be hospitalized, and I could not have had a better vet to help me through those difficult days. Dr. Ang was so unbelievably kind and helpful to both myself and my cat. I've had pets my entire life, and I've never been more impressed by a vet. I was very worried about my cat, and Dr. Ang kept me updated and generously answered every question I had. It has taken months for me to write this review, because my cat had to be put down about 10 days after this emergency situation. However, thanks to Dr. Ang's help and advice, my cat got to spend over a week with me at home, before he developed another medical issue that again threatened his life. My cat was put down at almost 18 years of age, with the assistance of Dr. Ang. He made a terrible situation much better than it otherwise would have been for us. This my most difficult time with a pet, and I'm so blessed to have had Dr. Ang through the journey. I can't possibly thank him enough for how much he went above and beyond for my cat, and for me. Dr. Ang is a wonderful person, and anyone is lucky to have him care for their pet. I am also happy with MedVet Mountain View. I've brought my cat there many times, and the fact that I drove from Santa Clara to Mountain View many times specifically to go to this office is evidence of how comfortable I felt bringing my pet there--rather than vets' offices much closer to me geographically. I am happy with the staff and experiences overall at MedVet Mountain View. But, Dr. Zachary Ang is a vet that restored my faith in humanity, and he deserves particular credit for going far beyond the call of duty for myself and my beloved cat.

I strongly would not recommend MedVet Mountain View based on my experience with my dog's care…read more My dog underwent bilateral anal sacculectomy at MedVet Mountain View on 5/5/26 for recurrent anal gland problems on her right side. According to her medical records, her rectum was "entered" during the surgery, and I was not informed that this had occurred at the time. She subsequently developed a wound complication and a recto-cutaneous fistula, requiring another surgery for debridement and repair. In other words, leaking feces into the pelvic cavity and formed an abscess and leaked it out through a small hole formed in her skin. The complications continued. After the second surgery, her anus was surgically repositioned toward the right side of her body. Despite this, she continued to experience recurrent problems in the area, including inflammation, drainage, and repeated abscess-like infections now on her left side where she didn't have any previous infections or issues. After multiple procedures and several surgical consults with no answers and continued problems, I ultimately had to take my dog to Colorado State University's veterinary hospital for a third surgery and specialty evaluation. During that surgery, pieces of anal gland tissue were found remaining on the previously healthy side, along with an infection involving E. coli that had become trapped in the area. My dog has now been through three surgeries, prolonged medication, repeated veterinary visits, and an extremely difficult recovery. She has experienced significant discomfort, and this has been emotionally and financially devastating. I understand that complications can occur with any surgery. My concern is the overall course of events: the rectum being entered during the original surgery without me being informed, the subsequent recto-cutaneous fistula and wound complications, the second surgery that resulted in her anus being repositioned, continued recurrent infections, and then the discovery during her third surgery of retained gland tissue and trapped E. coli infection. I ultimately had to travel out of state to obtain specialty care for my dog after complications from the original surgery. I am sharing my experience so other pet owners can make an informed decision and ask very detailed questions about the procedure, potential complications, how complications will be communicated, and what follow-up care will be provided if something goes wrong.

Our primary vet advised us to take our 14-year-old cat to a cardiologist after noting a grade 2…read moreheart murmur and elevated ProBNP, and after some research online experience we decided to take her to see Dr. Woodruff at the cardiology department at SAGE veterinary SF. Our experience was fantastic from beginning to end: - Scheduling: I called on Sunday to request an appointment with Dr. Woodruff, and they scheduled me for Tuesday! I was pleasantly surprised to get an appointment so quickly. - Costs: While they couldn't give me an exact cost over the phone since they didn't know exactly what kind of tests my cat would need yet, they gave me a ballpark that ended up being representative of the final bill, and seemed reasonable based on my understanding of similar services in the area. We paid about $1250 for the consultation and a level 3 echocardiogram. - Parking: They offer free valet services which is nice because parking on the streets can be pretty hard. We did end up street parking ourselves because we got there early, which was also free and we only walked about two blocks. - Facilities: The building was clean and modern, with comfortable seating. It wasn't too crowded. - Staff: Everybody was very kind, including the greeter at the door, the front desk staff downstairs who told us where to find cardiology, and the front desk staff at the cardiology department. We waited maybe 5-10 minutes after checking in to be called into a room. The nurse/assistant who let us into the room, asked us about our concerns, and walked us through the process was incredibly friendly and gentle with our cat. And of course, Dr. Woodruff absolutely lived up to her reputation. She was friendly and patient and answered all of our questions without rushing us out. She was very knowledgeable but able to explain things in a way that was clear for us. She gave us a clear recommendation and immediately sent the records, including links to the detailed results of the echocardiogram, to both us and our primary vet. Overall I am VERY happy with the service we received here, and while I hope we won't be frequent customers, I would absolutely return if necessary, and recommend the cardiology department (and especially Dr. Woodruff) to anyone who is looking for a veterinary cardiologist in the bay area.

Went in on emergency w/my cat. And it was emergency.... I called two vet hospitals, this being…read morefirst. The operator answering at SAGE told me to come in only after belaboring the fact that fees to get thru triage started at $260. The other hospital i called told me to come in immediately and didnt once mention any funds I needed to have on hand for attention; and I deliberately asked in a way to encourage their mentioning it-- they didn't. They even called me back while I was at SAGE to check in at my absence, which I then and now feel guilty and regretful about. Because it was an emergency, they took him in right away, but after the $260, forced me into a $2000 deposit pool for them to draw off of. Due to the severity and uncertainty of the situation, they said they wanted to start with a blood transfusion(starting at $3000, and that wasn't a guarantee to take, hence addt'l transfusions). Upon my refusal to engage that, their immediate suggestion was to put my cat down, which they planned on charging my $300+ for and cremation/urn service at $500+. A previous cat I'd cremated at the spca with urn service cost me $180. I said no I'll take him home and they assumed I meant taking home my DEAD CAT, because they wanted to charge me the $300+ for destroying my cat in front of me. This place is a money mongering, ghoulish excuse for veterinary service and if they spent half as much time caring for pets as they do laughing and enjoying themselves loudly in the back of the clinic, it might not feel so egregiously awful and gruesome an experience. But the CONSTANT miserly bargaining for OUTLANDISHLY EXTORTIONIST COSTS back and forth to advance staging of proper care for your pets in a moment of trauma is gross and exhausting. One expects better from a place that faintly disguises themselves as caring, healing physicians. Btw: it's been several days since my $1700 mishap at SAGE, and my cat is alive and seemingly mending from his poorly state of wellness on our 11p-2a vet trip.

Had to get one of my pups checked out on a condition lasting several days. Opted for an emergency…read morein efforts to avoid the issue to worsen. Doctors were patient answering questions and concerns. Welcoming staff at the front desk. Clean facility with comfortable seating at the lobby. Snacks, coffee, tea, are available while you wait. Not a place for the budget minded. However, you are getting service above the norm.

I took my little loyal in because she had been sick. I called ahead so they were ready for me when…read moreI got there. We met with the tech, Veronica, and the doctor. They worked up an estimate that was quite large. The estimate had a low end and high end numbers. Veronica sat with me and explained each charge along with how and when it may apply. We played around with the numbers to help us fit it within an easier budget. Veronica was very thorough, patient and informative. My baby was sick so we had to do something. I left my pet with them to be treated while hospitalized. Unfortunately, I did not know exactly how sick she was. Within a matter of a short period, diagnostics came in with not so good news that left us with two options. Neither of which I was prepared for. After hearing the extent of my babies sickness, it was evident we needed to set her free. As painful as those words and that decision was, it had to be done. We drove back to that hospital to be with our baby. Sage has a special room just for the letting go process. Although we were not ready to say goodbye, we appreciated the quick return on labs and such, that gave us the answers needed to make the right decision for our girl. If you have been trying and struggling to piecemeal answers for your ill pet, I'd suggest going to this one stop shop. They have the doctors, staff, equipment and specialists on hand to get you the answers your pet and your family deserves. We love you Tabitha and miss you greatly. You were a very special, sweet, loving pup that contributed so much to everyone you met.

This is a difficult review to write because we ultimately lost our dog, but the staff at VEG did…read moreeverything they could to make it a compassionate experience. We brought in our Pomeranian because he was experiencing significant pain. I was expecting the visit to go like other visits I had before at other vet emergency hospitals, where they whisk your pet away and you spend all of your time waiting and wondering what is happening. Instead, we were escorted to a nice padded bench (that he promptly shed all over, sorry if you are still finding fur there) and most of the examinations and work was done there. The staff was so kind and friendly, coming over to check on us and give him pats and so much love. There was another emergency surgery happening when we arrived, so they were giving us constant updates to make sure we knew what was going on. When I spoke to the vet, she was kind and gave specific recommendations (rather than a past emergency vet experience where they just gave us options and expected us to know what to do). Unfortunately, it became clear that our Pomeranian was not doing well, as he started displaying severe neurological symptoms and declined rapidly despite the treatment for his pain and a UTI. The vet ultimately suspected a brain tumor based on his behavior, and was very upfront and clear with us about his chances. Although it was devastating, we really appreciated how honest they were. We made the difficult decision to put him down (he had declined so quickly he probably would not have lasted the night), and everyone was so kind during the process. They gave us time to be with him and were so kind and sympathetic during the process. Although I am still heartbroken at losing our dog, the fact that we were able to spend so much of his last day actually being with him was something we really treasured, especially since the loss was so unexpected.

Today I brought in a small wild bird that had been attacked by my neighborhood cat . It was very…read moreseriously injured, and I was heartbroken. When I arrived and called from the parking lot, someone came out immediately to help. The veterinarian carefully examined the bird, patiently explained its condition, and told me the kindest thing was to let it go peacefully. I was devastated, but the doctor reassured me that the little bird would not suffer anymore and that euthanasia would relieve its pain. The veterinarian was incredibly patient and compassionate. RIP, little bird. I hope you have a peaceful and happy next life.

I started using Reed here and there as my long standing Vet was starting to limit his hours because…read morehe was getting close to retirement and I also needed to find someplace that was open on the weekend due to one of my cats having a recurring issue. And I am glad I found them, especially Dr. Lau. Can I just say, I absolutely love Dr. Lau? My biggest fear of having my last Vet retire was how I would find another conscientious and caring Vet who actually cared enough to put the work in. I have had dogs my entire life and I have encountered some awful Vets in the past, so when I found my last Vet I was thrilled to have him. I stayed with him for 17 years. Now that I have found Dr. Lau I feel so relieved and happy. Over the past two years I have slowly moved my three cats and one dog to Reed Animal Hospital. Dr. Lau has been nothing but kind and helpful and I 100% believe she cares about my animals. I can ask her questions and she answers them. She goes above and beyond without being pushy. And she is just an incredibly pleasant person to work with. I completely trust that she will exhaust all efforts to care for my animals. The other plus is that the Vet Techs and the front desk staff have always been incredibly pleasant. The front desk staff has never been snippy or rude like some other Vet offices are (or even your regular Dr. offices are). And the Vet Techs have been kind and good with my animals. Knowing your animals are well cared for is such a relief. And I am happy I found them.

We are so in love with Reed Animal Hospital in Campbell. Another example was when we met the tech…read moreTiffany today. She went out of her way to make our 16 year-old boy Murray comfortable when he got his shots. She even offered for me to go back to hold him so that he was more comfortable. Just another feather in their cap to make us keep coming back for life. They've gone out of their way to take care of our precious boys and we will have them and Dr. Johnson as our vet indefinitely. Thank you for always going out of your way to hire the perfect people to give the most kind and loving care to all our precious animals. We can't thank you enough. Warmly, Mary, Matt, Murray and Monty.

I am so incredibly grateful for this emergency vet and everyone who helped my dog. I came in during…read morea very stressful and scary situation, and the staff were so kind, compassionate, and understanding. The vet took the time to treat my dog, make sure she was okay, and even sent us home with the medications she needed.. I truly cannot express how much that kindness meant to me as I'm going through a rough time When you're worried about your fur baby, having a vet who genuinely cares and goes above and beyond makes such a difference. The vet was absolutely wonderful, and I am so thankful for the compassion and care they showed us. Thank you so much for helping my baby when we needed it most. I will never forget your kindness.

So I called asking if they worked with birds, specifically chickens. The woman on the phone told…read moreus yes, so we drove down. Our silky had been acting funny the last few days, but when we got here the vet couldn't really diagnose what was going on other than she thought it was some kind of infection. She offered to put liquids in her, but they had no injectable antibiotics for chickens. I kind of feel like the receptionist overstated what they were capable of. We've been sitting in this room over an hour waiting on the fluids. We've been here almost 2 hours in total. Over $350 for what amounts to a 5 minute exam, no bird medicine, and languishing in a waiting room. I am upset. I understand if there are other animals with serious issues, but it feels like once we paid, they could take their time. Wrapping this review up in the context of a few days later, and seeing our regular vet, the vets on staff didn't seem to know what to do with our bird. She couldn't show us how to give her a pill, or tube feed, nothing. Our regular vet did that a few days later. I'm grateful they did some triage that at least got her to where we were able to take her to our regular vet.

Five enthusiastic, tail-wagging, floppy-ear-saving stars for VEG San Ramon!…read more When things get hairy with your pets, and I'm not talking about the fur, I'm talking about those unexpected panic moments that send you racing to an emergency vet, you want expertise, compassion, and honesty. After our recent experience with VEG San Ramon, I can confidently say they exceeded every expectation. A few nights ago, my dog developed an aural hematoma on his ear. While a floppy ear might not be a big deal for some dogs, mine is a working dog, and preserving his physical condition is important for the job he does. Knowing we needed emergency care, I immediately tracked down Dr. Brittany, a veterinarian I had worked with before and trusted completely. There is a reason I sought her out. Dr. Brittany combines the bedside manner of an angel with the skill and confidence of an exceptional emergency veterinarian. She listens, truly listens, not just to the symptoms but to the owner and the individual needs of the dog. For those of us in the working dog world, finding a veterinarian who understands the unique challenges and safety considerations of these dogs is incredibly rare. One of the things I love about VEG is their open-concept hospital. We were able to stay with our dog, watch the procedure, monitor his condition, and actively participate in decisions. As a teaching hospital, Dr. Brittany asked if a student could perform the procedure under her supervision. Normally, I would have hesitated, but her confidence and willingness to remain involved every step of the way gave me complete peace of mind. The results were outstanding. At one point, I had concerns about making an additional adjustment during the procedure. Instead of dismissing them, the team had a collaborative discussion with me, and together we agreed on the best path forward. That level of partnership and respect is priceless. I also want to recognize the nursing staff. Every technician and team member was kind, professional, and welcoming. They treated both us and our dog with incredible care and compassion. The hospital was spotless, organized, and genuinely felt like a place where everyone worked together for the best outcome. And now, let's talk about everyone's favorite emergency-room topic: the bill. Emergency veterinary care is never cheap. If your dog hasn't figured out how to file insurance claims or start contributing to the household budget, you're paying for it yourself. That said, VEG was transparent, fair, and upfront about costs. They offered options, discussed treatment plans thoroughly, and made sure there were no surprises. As a working dog handler, Dr. Brittany will always be our first call in an emergency. But more importantly, this experience reinforced our trust in VEG as a whole. The care is collaborative, the communication is exceptional, and the focus is always on what's best for the patient. To Dr. Brittany, the students, the nurses, and the entire VEG San Ramon team: thank you. You didn't just treat a hematoma. You cared for a dog who means the world to his family, and that kindness, skill, and compassion will never be forgotten. 100% recommended for any emergency veterinary need.

VEG was quite possibly the best pet ER experience you could ask for. The entire staff was kind and…read moresupportive. We have an EXTREMELY anxious 9yr old shepherd. Despite him being in pain and extra on edge, the team took their time to treat him and make him comfortable. He had a swollen paw and a lot of pain, but we didn't see anything happen to him. The vet was perplexed by his symptoms, because it looked like it could have been a rattlesnake bite, but there wasn't any visible bite mark and we live in West Oakland (literally just surrounded by concrete). But she was absolutely right. He was treated for a bite and is now recovering smoothly. I highly recommend VEG. They are all top notch.