This is the most unprofessional service in London! I strongly advise not to go here for any assistance.
I was visiting London when my laptop stopped working because of an error which according to multiple online computer forums was a minor issue. I took my laptop and left it with a computer engineer at Epsilon, who said (after diagnosis) that they would charge £80 for fixing the problem. (1) The problem was not fixed, because they could not get the operating system installed because apparently ALL the USB ports were not working (even though they were a few weeks back). (2) The data had to be transferred from my laptop's hard drive to a USB drive to be given back to me and the computer engineer disappeared from the store while the data was transferring, without a word (unacceptable). (3) When I asked his colleagues where the engineer working on my laptop had gone, they were utterly rude, unhelpful, and kept saying he will be back in a few minutes (he did not). When the engineer called me later he misbehaved and had no sense of customer service whatsoever. When I told him that this sort of behavior was unacceptable and that I was under immense stress, he hung up the phone on me! When I finally went to collect my laptop, the engineer and his colleagues were utterly obnoxious and started blaming me. On top of that, they said they would charge me the £80 (even though the laptop was not fixed) plus £30 for the transferring of data. I lost precious time and £110 over nothing (with no student discount).
But more than the fee I was charged, I was surprised by the sheer demeanor and attitude of the staff and engineers at Epsilon. The men working here are cold, rude, and lack any sense of responsibility. This is the WORST experience I have had with any computer shop in London and I strongly recommend that this business be avoided by everyone. read more
