My Sony Vaio laptop died this summer in the Alps. The evening I arrived back in London, I called Sony Laptop Repairs and was given an appointment for the next morning, starting at 8:30am. The lady on the phone said that my laptop would be checked while I wait and I'd be given a quote. When I arrive, early morning, I find out that I had to leave my precious laptop because James doesn't arrive before 11am. I decide not to and go back from I came from, on the other side of London, on the Tube. At 11am I come back and meet James, who examines my laptop in front of me and gives me a £75 quote for cleaning the fan, saying that if the fan needs to be replaced he won't be able to do so because he doesn't have the fan replacement part. Since I have already spent my morning in the Tube, going back and forth from Sloane Square, he kindly offers me to do it straight away, while I wait, in order to avoid me a 3rd trip there to collect the laptop the next day. After 45 minutes and he comes out with my laptop fixed. The repair has a 3 month guaranty and, in addition to this, he says that if my laptop dies within 2 weeks time I'll get a full refund of the £75 paid for fixing it.
This was a month ago and my laptop is still working. Hope it lasts. I decided to post here because when I found this company online, while I was still in Val d'Isere, I was happy to find Tony S. review here, which gave me some hope that my laptop could be fixed, when back in London. Because when I had driven down from Val d'Isere to Bourg St Maurice in the valley, Christophe from JBSoft, had charged me €24 just to tell me that he couldn't fix it.
Update 9 Dec 15
My laptop failed just 1 week after the 3 months guaranty. My luck :-(
I went back there to see James who tried to find a fan online to replace the one in my Vaio but could not find any. He then offered me to clean the fan again for £40 without guaranty but I decided not to. He kindly gave me some advice for buying a new laptop other than Vaio, since Sony stopped making them. read more