If there is one place that I can choose to went in for my computer accessories, PC Worldwas my first choice, why? First of all, because there are many choices here, and another thing is the prices, it is very important to me, where I can buy a very affordable accessory but have a high quality performance and this shop provide avery low prices gadgets, PC's accessories etc and the staff here is simply gorgeous, I like their presence. read more

I have to agree with the other reviews. Terrible, awful, do not use currys. I'm literally traumatised and they give zero for your customer experience. ordered fridge, didn't come, wasted my whole day trying to sort it out and they made zero efforts to help. impossible to get any help. Just sooooo unacceptable. read more

Why do staff at Currys Tottenham Court Road ask for your Gmail account password to purchase products . I am very confused about this and foolishly gave my password to assistant 28 Sanjay. read more

Avoid at all costs. Awful customer service, can't speak to a manager, and refuses to provide a refund. I ordered a dishwasher and paid to have it installed. Installation was done poorly and incorrectly meaning an error code kept appearing on the dishwasher. My son had to reinstall it to get it working as the pipes and isolation valve were incorrectly fitted/turned off. When i phoned to complain and get a refund of my installation fee I was told that I wouldn't be receiving a refund and can't speak to a manager, as they don't talk to customers and I would have to wait 24-48 hours to get a call back. Customer service is non-existant. The worst company I have ever had the misfortune of dealing with. Never again. read more

They don't deserve any stars at all they are so bad, but you have to give at least one. Appalling, disgusting, non existent customer services - DO NOT BUY online from Currys. Holding for ages to get phone answered, 29 minute, 21 minute calls then they hang up because it's too complicated for them, they don't care and and cannot be bothered to sort it for you. Their supplier won't talk to you because their customer is Currys even though DHL sends you an email saying to contact EXERTIS (UK) Ltd. Webchats x2 - I have the transcripts on email and they do not do what they say they will do. I am at my wits end, I do not know what to do or where to go for help. Currys - you are disgusting and I will never buy from you again!!! read more

I bought an expensive Samsung American Fridge Freezer and paid for installation. With a few days it develpoped a fault whereby the ice / water dispenser didn;t function. I was bounced around between Currys and Samsung for three days, neither assisting to replace the item. Currys sent an engineer who decided it was faulty, but still Currys refused to replace the item under the Consumer Rights Act. It felt like they thought if they obstructed enough, I'd go away. read more

Avoid at all costs. Heartless company with little to no customer service. Escalated my problem to executive level and was even more disappointed. If they mess up with your order/delivery and you ask for a refund - kiss your money's goodbye for a long while. I was only taken seriously when I disputed the transaction with my bank and they got in touch with Curry's. Horrible experience - avoid! read more

If I could give 0 I would Absolutely shocking customer service. My TV is a HiSmile Smart TV and the only app that runs on it is netflix. I rang and was on the line with tech support for 1.45 hours. After this the agent HUNG UP on me and I was forced to ring back to get an appointment! Then, for the appointment, they are telling me that they cannot send an engineer to me, but they are going to take my TV for 7 days with no replacement! Absolute shambles as I have only had the TV for 4 weeks! I also pay for customer level protection and this is what I get for that premium! I want to lodge a complaint against the 1st individual and then I wish to have a replacement TV to cover me for the time I will not have my TV. It is not my fault it is faulty and you should do damn well better to look after your customers! read more

I bought a £500 fridge freezer in March 2021 and when it became faulty and was no longer freezing my food I booked it in for a repair as it was still within its warranty. The engineer came and said the compressor needed replacing and he came back a few days later to replace the compressor but this did not clear the fault so he left the fridge freezer unusable as now the fridge was no longer able to keep items cold. The fridge freezer was wrote off and a delivery was arranged for Saturday 26th February 2022 for a replacement fridge freezer and the collection of the faulty fridge freezer. Delivery driver arrived on the Saturday and refused to take the old fridge freezer as he said he would need to take the doors off and that was not on his job sheet despite this being carried out as part of the paid install back in March 2021. He left and I had to make arrangements for a new delivery. Sunday 27th February I called Curry's customer services and spoke with Audrey who was the most unhelpful and rude individual and would not arrange a delivery but instead told me to call back on Monday. On Monday 28th February I arranged a delivery with Sandeep via Web Chat for the replacement fridge to be delivered on Tuesday 1st March. 12.00pm on Tuesday 1st March I contacted Curry's via Web Chat to be told by Tanisha no delivery had been arranged due to 'a technical glitch'. She arranged a collection for Wednesday 2nd March and said I would be refunded in 3-5 business days once the faulty fridge freezer had been collected and returned to the warehouse. Wednesday 2nd March I contacted Curry's by Web Chat and was told I should wait for the collection but no confirmation was given that a collection had actually been arranged so I telephoned Curry's and after being cut off numerous times or redirected to the wrong department I spoke with Sanele who said no collection had been arranged and he would look into this for me and call me back. Funnily enough, he never called back and I am still waiting for a resolution but have very little faith that anyone at Curry's is looking into resolving this matter. I have not had a fridge freezer for over two weeks and have not been able to store any cold food items. Curry's have failed to collect the faulty fridge freezer and failed to deliver a replacement which means I am in limbo as to whether to purchase a new fridge freezer which I desperately need or spend the next year waiting for Curry's to do something constructive. read more

We ordered a fridge / freezer and paid for deliver with the recycling option which is; - Remove an old, disconnected appliance - Remove your new appliance's packaging - Take the lot to be recycled We were given a 4 hour slot for delivery, as I was tracking the order I could see the truck got near my house a few times but then it went back to the depot 40 min before my delivery slot was to end, then my order was cancelled without any notice and rescheduled for 5 days later! This is a fridge / freezer we are waiting for, we had cleared and defrosted the old one per their instructions so we now have a pile of now defrosted food spoiling. The next day I had to chase them for a better delivery date, which was two days after the original. Delivery arrived this time, however on removing the old fridge, about a litre of water leaked all over the floor without any regard, (this was from the condensation tray at the back of the fridge which I didn't know about), I heard the driver say this can't be helped". This obviously could have been as we could have emptied it beforehand and must be a common problem known about by fridge delivery and installers people. After the fridge was taken out and I had mopped up the water I noticed that the fridge on being dragged out had also left scuffs marks and deep impression tracks on our wooden floor. I mentioned to the delivery guy and he said it was not from the fridge, but it definitely was not there before they dragged the fridge through the house, Further to this when I asked if he was going to take the packaging off the new fridge he said 'no that was only done when paying for installation', I said I think it is for recycle option as well, but he was adamant it wasn't. The lack of care and attention was unbelievable. I have raised a complaint with Curry's (CC0004725643), so no need for a Curry's representative to comment on my post. Hopefully their resolution process is better and I don't have to leave another post. read more

Customer service very poor. Came in to buy kids tablets and no one was there to attend to me, after spending more than 1 hour I left there very disappointed read more

Never seen bad service at this level, bought a fridge freezer online selected the delivery date, after 2 days received email saying the delivery date is changed and if that doesn't work for me to get in contact to change it, first call I was told no you delivery date is Wednesday, then changed back to Saturday, called again the same thin, after 3 rd call I was told nothing was changed and still Saturday asked to speak to a manager and nothing no call back, I have explained that I need to know what time on Saturday as I have funeral to attend then I was told I can get delivery after Saturday which then I explained that I don't need the fridge from them then, I will never ever buy anything from curry's ever again, really bad customer service don't lay to your customers read more

Came here to buy washer and dryer- very bad service, rude staff, no customers in a shop. No recommend read more

Appalling. I ordered a washing machine from Curry's and paid for Next Day delivery as it was an emergency. Towards the end of the delivery slot I received a call from the delivery people saying that they weren't going to be able to deliver to me, or to two other people in the locality, as they'd brought a van that was too large. A LOGISTICS company which doesn't work out what size of van to bring! No one got back to me to tell me what was being done to resolve the problem and, when I looked at the tracking details again, I found the 'Next Day' delivery had been rescheduled for two days later(!). I rang Curry's 'Customer Service' and - after a very long wait and lots of 'Press 1 for this, 2 for that' nonsense - got through to a unhelpful and 'broken record' type who wasn't about to give any customer any service if he could help it. He said that I couldn't have a refund until the washing machine (which, of course, I had never even seen let alone had in my possession) was returned to Curry's. Never again. Save yourself a lot of agony and don't shop with Curry's. read more

The worst retail experience I can think of. This year I made the mistake of buying a number products from Curry's. My advice is DON'T go near this company. I have been profoundly disappointed with the products themselves and the customer service response to these said products being faulty. It has been an absolute nightmare.The first product I had a problem with was a Sony All in One Sound Bar. The speaker didn't work properly from day one. Eventually I couldn't get any sound out of it at all. Absolutely dreadful. When I phoned up they gave me number to take into the nearest shop as it was just past its warranty (an extremely generous 29 days!).When I did so, the staff seemed confused over the process of returns and the number I'd been given.They phoned up Sony whose representative shouted at the staff member on the speaker phone, causing even more tension. I was told by a supervisor to come back later when the manager was there to discuss some kind of compensation. When I returned I was told by the same supervisor that they couldn't offer any compensation or refund and that I personally had to send it back to Sony! It gets worse. So, I take it to another Curry's. They tell they're going to send it off to be fixed. There's no email confirming this and over the next few weeks I'm pretty much left in the lurch. Meantime, my PS4 from the same place (Tottenham Court Road) breaks down. Whilst returning it I enquire about the sound bar.Turns out they haven't sent it to Sony because apparently, he smugly informs me, "it's not broken". I am then spoken to like a complete moron and in a extremely condescending tone told that maybe I used the wrong HDMI socket! Wow! ok. Interesting. I ask the shop assistant to prove to me that it works the way it should. He spends the next half an hour fiddling with the controls, after which he comes to the conclusion... its broken! Imagine that? What a surprise. I have now been here for almost 40 minutes. Maybe longer. He couldn't offer me a refund because it was outside the warranty. He reluctantly (very reluctantly) gives me a gift card... for a shop I really don't want to by anything else from. I now have a £149 gift card that I don't want, based on my experience of buying things form Curry's. I mean, why would I? In September this year I bought my daughter a PS4 games console for her 12th birthday. Unfortunately I made the mistake of buying it from Curry's. Just past the warranty period the blu ray player breaks down. I spend hours trying to get through to Curry's, who are reluctant to give me any information as they say that my address is wrong. For some reason they have my address details down as Tottenham Court Road, which is obviously the place where I bought it, not where I live. Who the hell lives on Tottenham Court Road?! I then have to get through to Sony. Every bit of technical support they offer doesn't help. I'm forced to take the games console back to where I bought it, the store in Tottenham Court Road. As its just over its warranty they say they have to send it back to Sony (I've heard that one before! I have since phoned up Curry's customer service several times, in fact, every week since I had to give back the console. I have tried to get in touch with the shop itself. Curry's customer service have tried to get in touch with them, to no avail. They just don't seem to care. They have not emailed me. I have no idea what progress has been made in regard to the games console. My daughter doesn't have the birthday present that I promised her on her 12th birthday. I am extremely tired, stressed, and frustrated. I have to work a lot of extra hours to pay almost £250 for something that I at least expect to work. I have absolutely no faith in this company and the products it sells. I want nothing more to with it. The fact that the warranty is only 29 days only proves that the company itself has no faith in their products. I honestly just want my money back so I can get my daughter the present she was supposed have in September, preferably from a more reputable company with a more realistic warranty and a better customer service. Avoid this place at all costs. read more

Not the best organised customer service. Ordered online for store pick up. Directed to the wrong pick up desk and then back again. Arrgh. At the pick up desk. No eye contact, no 'hello', 'thank you' or 'goodbye', general confusion on the item and whether they had it in or not. Paid, took my package, headed straight to the exit, hopefully never to return! read more

I ordered from their website and was a total disaster. Waited for my delivery at home 3 days in a row, it never came and they never called to say it wasn't coming. Finally, after 3 days, someone said they could deliver it a week later and as compensation they said they'd give me a time slot of 7AM - 2PM rather than having to wait from 7AM-7PM. Wow, how generous. Order at your own risk. read more

Avoid, Avoid, Avoid!! particularly Business Center! We purchased 3 computers to be delivered the next day. 2 arrived, one was missing. I telephoned the store and advised of this but was told, sorry, it will be with you tomorrow. Guess what? Nothing turned up. It has now been 2 month trying to prove them that they are at fault. Now they are telling me that it is my fault for not reporting earlier. The business adviser Abdullah, wasted my time, did not call back when promised and tried to prove me that it was my fault and I took the item from the store. Basically, they just refusing to refund the money and trying to get away with it. I made numerous calls and no one really gives the damn. God forbid you have a problem, you will not get an easy resolve! read more

Decent enough staff it took me only twice to find the right spot to buy a spare laptop charger. Would recommend this place for sure the staff at the help desk even checked the charger worked before I bought it... They also have a decent range of Google products read more

What can I say about PC World? Well firstly, I only use them if I have time to wandering hopelessly around the store trying to find stuff. I try not to ask the staff because they only end up asking someone else, and ultimately they point in the wrong direction. Secondly, it's been my experience that the shop-floor staff really don't know what they're talking about. For example, on one occasion three different staff members about dual-layer DVDs and I was advised variously that a) you couldn't get them, b) that you COULD get them but that they didn't really work, c) that DVD+ and DVD- were the same, d) that they would work on all players, and e) that they didn't sell them. Three staff members, five wrong answers. Good score, guys! I've had bad experiences with just about every question I've ever asked in PC World, so now I avoid them unless I know exactly what I want and where it is in the store. read more

I bought my printer here at prices comparable to the internet and didn't have to pay for the shipping. The problem with ordering online is having to wait for the delivery. The great thing about a shop is you can have what you need on the day. PC World sells EVERYTHING that you can think of for your electronic needs. (Well everything that a general user like me could think of). Yes this is the place like Apple to release your inner nerd and check out all of the new gear related to your PC. They also sell digital cameras, cell phones, ipods, software, and all kinds of computer games if that is your thing. read more

Pretty awful place staff seem to wander round in a daze every time you look at one for help they seem.to detect your helplessness and turn.away. Avoid!!! read more

The latest Gadgets are all there but you will be hard-pressed to get helpful staff on hand. The prices are at par with other PC World outlets I have visited around town, but generally I choose to avoid this place unless i have a few hours to kill. Recommended for those not hardpressed for time or know exactly what they want. Otherwise not a good idea for buying tech stuff you need. read more

I could go on about how much I hate PC world - that is the internet version, where you try and order on line or over the phone and then spend days trying to arrange your purchase to be delivered - frustrating to say the least. Still this is meant to be about the Tottenham court road branch, so I digress anyway, the store is a bit of a tardis, much bigger than you would expect so there is a good choice. I was a bit stumped so asked one of the sales advisors who was really helpful and listened to what I was saying (I want CHEAP) and not give me the hard sell. All in all good advice given. Only criticism is that they really need some more people on the tills!! read more

Not a bad store, staff not really that helpfull. But I got what I needed in the end.

Delivered the ordered dishwasher but din't take the old one away. Problem wasn't communicated until I had to phone them. They said the old dishwasher had water in it and couldn't take it. We cleared out the dishwasher and phoned for collection the next day. They apologised and confirmed they would collect it the day after that. Still nothing and no communication. 2 days later I have had to call them AGAIN to collect the old dishwasher and they have AGAIN said they would collect the next day. Absolutely irritating and ridiculous service. Also when you call you have to wait 30min to speak to an actual human. read more

The worst store ever!! I bought a printer using my wife's credit card. Received an email in my name on my email address asking me to proceed to Tottenham Court Road in order to collect the printer. Drove 45 minutes, paid congestion charge and parking. Presented the email to a saleswoman, she got me the printer and asked for the credit card. I informed her that my wife was in a meeting and was unable to contact her, she said then I cannot give you the printer.I asked for a manager, came a lady who also insisted to have the credit card, she was arrogant and rude.No skills for customer relations! I asked for a superior, came a certain 'Rahel', the worst manager I have ever encountered, he immediately said I will not give you the printer without even trying to understand the issue. I had to keep calling my wife for her to pick up the call, finally she replied and gave me the last 4 digits of her credit card. You can rest assured Mr.James that I will NEVER buy anything from Curry's anymore. You should go to the reviews website and read what people say about Curry's. You should teach your staff to be customer friendly, use some logic and some situations, be more flexible and understanding. IT DOESN'T EVEN DESERVE ONE STAR, BUT HAD TO ADD IT IN ORDER TO HAVE THIS MESSAGE POSTED. read more

Avoid this shop at all costs if you want a pleasant shopping experience. Everything was going fine till I got passed over to 'Sherri' the Salesman who outright lied and exploited my lack of knowledge to convince me to buy software I didn't need. I am not the most tech-savvy, but even I questioned him on he necessity of the stuff he was trying to sell me. He said that my tablet wouldn't run without Norton antivirus or without buying "The Cloud" (his words). I said I didn't want the software and that I thought the tablet would run without buying access to the cloud several times, but it he was so pushy it was causing a scene and eventually I caved. Neither did he explain that both products were only one year access. On top of this, he would not let me pay until I agreed to a monthly fee for insurance cover. Normally I would have walked out without purchase but this was a present and didn't want to leave on such a sour note. I feel I have been mis-sold unnecessary products under an intentionally inaccurate pitch for the benefit of the salesman's commission. Avoid this shop at all costs if you want a pleasant shopping experience. read more