I am totally disgusted with the staff in this store who do not know nothing about customer service. They do not even know their own policies regarding refunds and lie regarding issues when they need to do a bit of work. Ask Jordan their manager there - full of lies on Sunday when she says that their head office is closed. In fact it is open 7 days a week! I have raised a formal complaint now and will be taking this issue to both trading standards and the Consumer Ombudsman as they have are totally stupid in resolving issues. Even their head office is full of non English speaking staff who do not understand anything plus even when you write to their customer service team they cannot address an issue.
I will never use Matalan again. read more