That was genuinely the most efficient oil change I've ever seen. Three rows of cars waiting and…read morethey were getting through them with amazing speed- and effectively too! Will absolutely be taking all my vehicles to this location from now on

I use to work for Driven Brands. There was a sense of accountability and a level of honor and…read morerespect the company use to operate under. I remember when cars was damage there was no hesitation in taking care of the customer's issue. 6 years later, I do not know what happened to that standard. I have never heard of a company providing bad oil for vehicles and then not having any accoutnability for it. My mechanic advised that the oil was extremely bad. Both my vehicles engines have gone bad behind the oil provided by Take 5 and the manager talked to my wife soooo disrespectful about this situation, i will never take my car to Goo-Goo car wash, Take 5 or any other company associated with Driven Brands. I usually wouldn't put this type of review but when your manager dodges any accountability, talks to my wife crazy and then accuse me of sabotaging my own cars, there is nothing else to talk about. These folks care more about their bottom line than doing the right thing. There is no excuse. If I could give a 0 star I would. I will be filing a BBB report and I will not be letting this go. Your managers need to be fired and your quality of oil has caused issues to more than just my cars and the reviews from FL and the other area stores have similar stories to mine. Your quality of oil is crap from top to bottom and the level of care for your faithful customers is crap. If you want to make sure your car gets good service and good oil, do not come to Take 5. THEY WONT BE ACCOUTNABLE when they mess up. 0 quality. 0 on service. 0 on value.

30 June 2026, After an inspection by a certified ASE MIDAS mechanic, my rack and pinion assembly…read morewas installed incorrectly and will cost me over 5 thousand dollars to repair for what JP AUTOMOTIVE installed incorrectly. 1 June 2026, Thanks. They had my 2009 Honda Ridgeline for over seven days to correct the installation of the Rack and Pinion Steering unit they installed on the 15th of May 2026. Thanks for picking up my Honda Ridgeline 7 days after the 24th of May for a follow-up on the 1st of June 2026. I'm still experiencing steering issues with the installation and underbody noises. I won't be returning for any future mechanical services due to the inconvenience of this issue. Yes, in the past, they did do a superb job, but it's time to move on after this SNAFU. One Star is in order! Thanks, I won't refer anyone to this Columbus, Georgia location ever after paying over 5 thousand dollars for future corrective repairs! Show less

Called in last minute on NYE, needing help with removing a socket that another shop got stuck on…read morethe lugs nuts of one of my wheels. Spoke to the brilliant Ms Tiffany who was very kind and willing to assist. I pulled up and Cody and Gabe, got the socket and lug nuts extracted with in 30 minutes with no BS, felt like a couple big bros helping me out. Decided to buy some new tires from them, Tiffany gave me an immediate quote, called in for the tires and they got me in and out. Shout to the gentleman with the glasses and anyone else on team that was part of the job. From what I experienced, the JP Auto Team really gives a damn about their customers and just cares about people general. Knowledgeable mechanics, Fair price and amazing hard working crew with the hospitality that really makes me love living in the South. If have car problems that can't solve this is where I will bring my business while I'm stationed here in GA.

I came in from out of town and needed an oil change, and I'm so glad I stopped here! All of the…read moreguys were nice, friendly, and got me in and out quickly. The service was smooth and professional from start to finish. I highly recommend this place!

Amazing experience! The staff handed me a cold water bottle upon arrival. Instant, quick service…read more Store manager, Daniel, was very knowledgeable and friendly, and did a great job of explaining what services were avaliable. Fair pricing and they really go the extra mile to give a great service.

This store is only concerned about profit. Please everyone do not buy their lifetime front end…read morealignment warranty.Most of the Firestones locations here will make you wait for extended hours just because you have a prepaid service. All of them are just concerned with the customers that are paying . Yet, I have paid them for other services. Why have an appointment and they make you wait for five hours and still not get service. This is piss poor service at the Firestones in Columbus and Ft.Benning, Ga area because I didn't have this problem in Kentucky. They are worried too much about winning their quarterly awards for the most sales instead of good customer service. Word of mouth can kill or slow down your profits so do better

I'm a long time Firestone customer. Not every location is great, we travel a lot, so I've been to…read moreseveral in many states. This location is above and beyond the others! I needed 2 loose wheel tire replacements, but could only Jack up 1 at a time. They located the odd size tires, had them delivered and mounted 1, then I returned with the 2nd wheel, they got it mount and ready in no time. Jeremy and crew are awesome, professional and hard working. If in the Ft Benning area, come here! Military Discount too.

Great guys, very helpful!! Needed a tire change on a rental car. Got me…read moreIn and out right away!

I was having them work on my car because I had no one else I was next door at a different business…read morethey had told me try them so I did first time I felt I was over charged because I toldd the twice rack opinion boot I have all ready new bin the box I need put on ok he said the boot on the drive axle I saids no sir the rake opinion boot on the steering he said I just find out after we look at it I'm a few minutes i said ok never was mention again and pretty big bill I'm still pay for after loaning The money to pay them well i here again I know im getting over charged I'm upset they have had my car now 3 days plus all weekend because they were not open and had employees quit from what I see

This shop runs smoothly and they have always had my car out in a reasonable time. The prices are…read moreusually too high to justify having to pay, but the quality of service has been good!

I took my vehicle to this location when it broke down and had them to do a diagnostics and fix it …read more When I had it towed to this location all four of my car doors were fine . Then when I picked it up my driver side door handle was broken. They were trying to say it was like that when I brought it to them. Also noticed my car wasn't running properly. They initially said after the test it was distributor cap malfunction. Then brought up something else after I paid and was picking it up. So then I called back to tell them my door wasn't like that when I brought it. An I didn't really know that my door was like that when I was at the shop , because an employee came up with some reason to have to go check my car and left my door open, so I didn't really realize how bad it was until I got home. So that prompt me to try my car out and see how it would do and noticed that it wasn't accelerating like it's supposed to not going past 70. I called them about this issue as well and they told me to bring it back in the morning then the next morning when I was trying to bring it back, it would not crank. I feel like I have been treated poorly and was taken advantage of. I trusted them to do the job and they didn't do it . They did come back and say that they realized my door wasn't like that when I brought it in. So they will fix that, I still feel like they are going to try to make me pay for something else. Even though I already paid. I should have been told about all issues before hand and not after I paid . That doesn't sit well with me, my vehicle is still there. I'm just waiting to hear from them to see what they " fix next " . This is a horrible experience, I don't have the money to just take it somewhere else. I need them to fix my car .

I chose to use Pep boys because they came highly recommended. I called the day prior to confirm…read moreservices and wait times. I was told if I came in at that time it was about a 90 minute wait; so I scheduled an appointment for the following day (today) at noon. I am recovering from a major surgery and sitting for several hours to wait would be painful and exhausting. I arrived early (11:45) in case any paperwork needed to be done. At 2:45pm a staff member approached me, I thought my car was done, I was wrong. He was giving me an update that there was still one car in front of me. I have been here for 3 1/2 hours as I write this and my car still hasn't been started. They said nothing about being behind when I checked in at 11:45, or I would have rescheduled as I had other appointments this afternoon which I am now missing. I would have left but I was under the impression they were working on my car while I sat here. Incredibly unprofessional with no basic respect or courtesy for their customers. This was my first and LAST time using a pep boys. Edited to add, changing from 1 to 5 stars for their honestly after evaluating, they confirmed that my brakes are not critical as my dealership told me, still perfectly safe to drive. They could have lied to make more money by replacing them but that still would have had to be done another day.

Not sense in making an appointment for an oil change and tire rotation if it still takes 2 hours. I…read morewon't be back.

I go here all the time because I'm a big fan of castrol. I've taken 5 of my cars here each time so…read moreI recognize the workers but recently, there were a few new faces there. I wonder if they had any previous training because he told me to start my car with the dipstick still in his hands. It's a good thing the other guy saw it and told him. Strike one. He then showed me that on the oil on the dipstick was full but it wasn't. He didn't know how to read it. Strike two. I paid then drove off. I'm across town then my oil light came on. I suddenly pulled over then I had gotten out of my car to look under it to see if they bolted the plug on my oil pan. All clear. So then I opened up my engine hood to see what's going on. It turns out, the oil cap wasn't put back on!! Good thing there was no oil splashed all over my engine. It should've been but you know why there wasn't? Because there was hardly any oil in there!! I checked my dipstick and it was low. Strike 3 and 4!!! I wasn't going to drive my car all the way back across town with little or no oil to tell them they f'd up. I went to the nearest gas station and did it myself. Fckn turds. I paid $40+ for nothing. I'd change my oil myself but I live in an apartment so that's a no-no to work on cars. I'll be going back there only because of the oil but next time, I'm going to look at my oil cap before I drive off. I would've given it 2 stars but I like the oil, so I gave them 3.