Please do not waste your time or money at this place!! And pay close attention to the bad reviews, we lived through that!
This was by far the most disappointing fine dining experience we've had in a long time! The quality of what comes out of the kitchen and service are both subpar especially for a high end and pricey restaurant such as this one. So stay away!
We ordered the Escargots and although the plate they were in came out hot, nothing else on the plate was! The butter wasn't even melted! After explaining the situation to our server, who appears to be clueless, he first went to check with the kitchen, then came back to pickup the plate. He returned a little while later with the same plate, and hot snails, but the quality wasn't anything to write home about.
Then came our expensive Tomahawk, along with its grilled ratatouille, and truffle fries. The only thing that was hot on that plate was the little bowl of fries ($10!). The $10 grilled ratatouille consisted of 5 round slices of already cold zucchini and butternut squash, 4 small tomatoes on the vine and 3 or 4 cold grilled baby corn. We again complained to our server, with no reaction!
Then our server pretty much ignored us until we caught his attention to ask for the check. He immediately brought the check. Based on our issues we would have expected that a manager would have come to our table with the check to discuss our issues and maybe offer a discount of some sort? Well no!
The server then returned to ask if he could get the check to process the payment. We asked if he had mentioned our issues to the manager. He said, yes. So we asked if the manager would come and talk to us at least?
Finally a lady comes, and asks about our experience, and we said it was very disappointing, and explained the situation. She claimed to have seen the kitchen pull the escargots out of the oven. We explained to her how escargots should be served. We also explained how the vegetables on main course were cold too! She offered to remove the charge for the escargots and get us their delicious desserts on the house, to turn our experience to a positive one.
We decided on the crème brûlée and the lava cake. The desserts came out, and guess what!?!? Yup, they were cold! The crème brûlée's crystallized sugar was cold! Usually you would expect that part to be warm, because they supposedly just scorched it! Well not at Epique! Now on to the Lava Cake.... Well disappointing too! The cake was cold, and the ice cream on top was intact! I mean come on, this is lava cake!
The manager came back and asked how it was, we pointed out the issues again, even gave her a piece of the lava cake so she could check the temperature! No difference! She picked up our check, processed the charge, and went on with her life.
This was a very disappointing and expensive dining experience. Did I mention that a small glass bottle of coke is $7??? Oh and they pretty much force you to pay for water! $7 per bottle! Live and learn, as they say.
Please do not waste your time or money at this place!! They are a rip off! If I could stop the charge with my credit card company, I would in a heartbeat!
Epique Failure! read more