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Epic Glass & Screen

4.4 (7 reviews)
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Updated 2 weeks ago

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Vlad did excellent job and was very timely. He was professional, polite and honest. I would highly recommend him.

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DaBella

DaBella

(69 reviews)

Natomas

Like other people on this review, we also experienced pretty aggressive sales reps. For reference,…read moreI am a woman. The first time they came out, the sales rep looks me up and down and said where is my husband? I confidently told the two sales reps I would be happy to hear their quote and would go present it to my husband when he was off work. My husband had a five minute break and the sales rep said "what's up brother?" and was very personable with him. It was a whole different attitude than with me. They showed us some of the product but refused to have a seat with me without my husband. We vocalized this with the company and they mentioned they would give us a discount. Then, we had a second meeting with them and I had answered the door. The same guy that had asked for the location of my husband was the one they sent, even though they said they would send another person. When I told them I would be starting the meeting first and then my husband would join at his lunch break, they were uncomfortable with it unless I was "the queen of the household." When it came to the meeting, they stated they would take only 45 minutes to an hour. That was a lie because they took nearly 2 hours of our time, with most of the time being small talk rather than actual business talk. It felt like a waste of time. They did offer us the discount and a teacher discount, which is ultimately why we went with this company. They called their boss and asked for everything then said oh here's a $5,000 discount. I said no thanks and they called again, where they had told us and written in the contract that we would be receiving the rock and siding for the price of the siding. When it came to the job starting, the men were not informed about this and their job description said only siding. We had to contact them 3 times before answering about the job. They said it would be hours until they could figure out the error in the contract. I told them that I would either take the completed job or to have $9,000 knocked off my bill. I gave 3 stars solely because of the workers that did the siding. They were very kind and did the job well. The rest of the experience was negative and not seamless.

I had a disappointing experience with CJ that I feel compelled to share. From the start of the…read morevisit, he made himself a bit too comfortable by stating he would come inside and get to know us, which set an off tone immediately. When I respectfully declined the quoted price, the interaction became uncomfortable. Rather than acknowledging my decision, CJ repeatedly pushed the sale despite my clear and repeated "no." When I explained that I could only afford the minimum, he pivoted to financing options I had also already declined. At no point did he read the room or respect that I had made my decision. The visit ended abruptly and rudely, as he walked off the property with the trainee accompanying him, leaving me feeling disrespected in my own home. I would encourage this company to invest in updated sales training for their team. High-pressure tactics do not close sales, and more importantly, they have no place on someone's personal property. Respect goes a long way, and unfortunately, it was absent from this interaction entirely.

Smart Energy Solutions - Logo

Smart Energy Solutions

(58 reviews)

I had three different window companies come to my home to take measurements and provide quotes…read more This company was not the cheapest or the most expensive, but after doing my own research, I felt the windows they offered had better quality and features than the other options I received. My main priorities were energy efficiency and sound reduction. I already had a good idea of what I wanted, so I did not need a sales presentation or someone to guide me through every detail. They listened to what I asked for, measured everything, and quoted me for windows that matched my needs. I appreciated that there was no pressure and that I did not feel like I was being "sold" anything. There was a small hiccup with my sliding glass door, which was delayed by a few weeks. However, the delay actually helped me see how much of a difference the new windows were making. The rooms with the new windows stayed noticeably cooler, while the living room with the old sliding door became the hottest room in the house. Once the new sliding door was installed, the difference was tremendous, and the living room became much more comfortable. I am a very easygoing and hands-off customer, so the minimal communication did not bother me. I did not receive a formal receipt or detailed invoice during the process, which some customers may prefer to have. I would recommend requesting any paperwork or documentation that is important to you. Overall, I am very happy with the quality, energy efficiency, and value of the windows and sliding door. The installation made a noticeable difference in the comfort of my home, and I would recommend this company to anyone who values product quality and is willing to do some research before making a decision.

Great pricing, communicative, friendly, fast and they didn't haggle me for the replacement of one…read morewindow. The process was super smooth, sent a deposit and they called once the custom window was received for an install date. Would absolutely use them again!

Epic Glass & Screen - glassandmirrors - Updated October 2026

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