1. EP Real Estate School

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La Quinta, CA

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EP Real Estate School

5.0 (1 review)
Open • 9:00 am - 5:00 pm

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2 years ago

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Chase M.

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Hacienda Agency - Stunning Mountain Views from La Quinta Cove Inn

Hacienda Agency

(9 reviews)

Lucas is so knowledgeable and always available for any questions…read more. Love the work they do in La Quinta. Amanda is sweet and ready to work even in high heels. One day soon.. we will use them to build our house.

I booked a weekend rental directly through the company's website, completed the reservation,…read moresigned the rental agreement, and paid half of the total. I then received confirmation emails stating that my booking was confirmed at the listed price. Shortly after, Amanda emailed me stating that the system had made an error and that the price was incorrect. She attempted to increase the total cost by $600. I contacted Amanda to explain that the pricing error was not my fault, especially since the booking was confirmed and a contract had already been signed at the original price. During this call, Amanda was extremely unprofessional. She began yelling at me, said she "didn't care," and refused to let me speak to a supervisor or manager, claiming she was the owner and there was no one else to escalate the issue to. I had to repeatedly ask her to stop yelling when I was just trying to explain my side as the customer. Ultimately, I was forced to cancel my reservation because I was not willing to pay an additional $600 for a booking that had already been confirmed. A company should take responsibility for its own website and pricing errors, those costs should not be passed on to the customer. I have never been treated so poorly by a business. This experience was incredibly disappointing and is not how customers should be spoken to or treated.

EP Real Estate School - realestatesvcs - Updated October 2026

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