1. EP Real Estate School

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La Quinta, CA

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EP Real Estate School

5.0 (1 review)
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2 years ago

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Chase M.

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Hacienda Agency - Sunken Firepit at LQ Cove Inn

Hacienda Agency

(9 reviews)

Lucas is so knowledgeable and always available for any questions…read more. Love the work they do in La Quinta. Amanda is sweet and ready to work even in high heels. One day soon.. we will use them to build our house.

I booked a weekend rental directly through the company's website, completed the reservation,…read moresigned the rental agreement, and paid half of the total. I then received confirmation emails stating that my booking was confirmed at the listed price. Shortly after, Amanda emailed me stating that the system had made an error and that the price was incorrect. She attempted to increase the total cost by $600. I contacted Amanda to explain that the pricing error was not my fault, especially since the booking was confirmed and a contract had already been signed at the original price. During this call, Amanda was extremely unprofessional. She began yelling at me, said she "didn't care," and refused to let me speak to a supervisor or manager, claiming she was the owner and there was no one else to escalate the issue to. I had to repeatedly ask her to stop yelling when I was just trying to explain my side as the customer. Ultimately, I was forced to cancel my reservation because I was not willing to pay an additional $600 for a booking that had already been confirmed. A company should take responsibility for its own website and pricing errors, those costs should not be passed on to the customer. I have never been treated so poorly by a business. This experience was incredibly disappointing and is not how customers should be spoken to or treated.

Uptown Escrow Services

Uptown Escrow Services

(2 reviews)

Kim Ornellas is an outstanding escrow officer in California and has helped me successfully close…read moremultiple real estate transactions over the years. Her communication, professionalism, attention to detail, and exceptional customer service make every escrow process smooth from start to finish. Whether the transaction is straightforward or has unexpected challenges, Kim stays proactive, keeps all parties informed, and works diligently to ensure smooth closings and on-time results. As a Realtor, it's invaluable to have a knowledgeable and reliable escrow officer who truly cares about the clients and the success of the transaction. My clients have always felt supported throughout the process, and I appreciate the level of service Kim consistently provides. If you're looking for an experienced, responsive, and trustworthy escrow officer in California to handle your real estate transaction, I highly recommend Kim and the team at Uptown Escrow Services. I look forward to working with Kim on many more transactions in the future.

Laura at this office was truly amazing. I sent in an email request from their 'contact us' form on…read moretheir website and she not only found the information I needed but went way above and beyond what you would ever expect from someone who was literally just trying to help an 'unknown' and non-client. If I ever need escrow services or know someone who does, I'd definitely call her. Even today (2 days after my email) she contacted me with additional information. Service par excellence! This is true and this is the only review I've even given. 5 stars for sure.

EP Real Estate School - realestatesvcs - Updated October 2026

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