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    OZA Realty

    5.0 (3 reviews)
    Open Open 24 hours

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    Buyer's agent

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    Hacienda Agency

    Hacienda Agency

    (8 reviews)

    I booked a weekend rental directly through the company's website, completed the reservation,…read moresigned the rental agreement, and paid half of the total. I then received confirmation emails stating that my booking was confirmed at the listed price. Shortly after, Amanda emailed me stating that the system had made an error and that the price was incorrect. She attempted to increase the total cost by $600. I contacted Amanda to explain that the pricing error was not my fault, especially since the booking was confirmed and a contract had already been signed at the original price. During this call, Amanda was extremely unprofessional. She began yelling at me, said she "didn't care," and refused to let me speak to a supervisor or manager, claiming she was the owner and there was no one else to escalate the issue to. I had to repeatedly ask her to stop yelling when I was just trying to explain my side as the customer. Ultimately, I was forced to cancel my reservation because I was not willing to pay an additional $600 for a booking that had already been confirmed. A company should take responsibility for its own website and pricing errors, those costs should not be passed on to the customer. I have never been treated so poorly by a business. This experience was incredibly disappointing and is not how customers should be spoken to or treated.

    Lucas ana nis team are amazing! They are professional,…read morehonest, trustworthy, excellent customer service and have your best interest at heart to make your house sale/buy go smooth and efficient!!! We highly recommend you give them a call and you will have the same experience that we had twice!

    OZA Realty - realestatesvcs - Updated May 2026

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