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    Uptown Escrow Services

    5.0 (1 review)
    Open 8:30 am - 5:00 pm
    Updated 2 months ago

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    6 months ago

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    Laura S.

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    Copple Concierge Services

    Copple Concierge Services

    (21 reviews)

    I highly recommend Kristin if you are looking to book a rental property, she is fantastic! I booked…read morea property in la Quinta and she did not disappoint. The home was gorgeous the pictures did not do it justice. Kristin communicated with me throughout the entire reservation process and was available for anything we needed. The house was clean upon arrival and ready for use. She went above and beyond to make sure my group and I were comfortable. My guest were blown away at what a great find this was. I look forward to booking with Kristin again.

    Kristen - Your response is so far from the truth, its laughable.  I did not arrive 3 days early…read morefrom finalization date.  I spoke to your contractor t4 days before moving in and he promised it would be complete on May 7th. The condo was supposed to be completed the week previously and I agreed to delay moving for 7 days.  I have a copy of the text of him apologizing for this problem.   When we came into this contract, you were hired because I was in  the hospital due to an intestinal illness and could not manage the project myself.  My mom met you to facilitate the contract on my behalf.  My husband died on March16 2020, almost 7 months before the water damage to my condo occurred.  His death had nothing to do with my condo.  Please get your facts straight and stop lying.  There was no restoration company on site when you came to the condo - another lie.  My mom was there with an air conditioning company that repaired the leak from the air conditioner.  The restoration company did not begin any work until the following week.  That was the last time my mom visited the condo until May of 2021.  You are the one who met with the restoration company, you were hired to facilitate that process with my insurance company.  Your "best vendor" has still not finished repairing my condo.  It has now been 6 months since you paid the contractor for "completing the job and it has yet to be accomplished. The baseboards still need to be painted, , there is trim work that hasn't been finished, there are nails poking out of cabinets, one of the kitchen cabinets is cracked in half, the toilet paper holder is hanging off the wall, the granite on my bathroom backsplash was broken and glued sloppily back together, there is missing door stops and electric outlet covers, overspray, paint drips, sloppy and wrong color caulking and many, many other problems.  I am still missing pull out cabinet drawers and my screen door for my sliding glass door that was broken.  My living room, dining room, and patio furniture were all damaged.  My neighbors can testify that my furniture was roughly placed out on my patio and they watched heavy items that were thrown on top of my glass patio table and heard it break. This was all done when the flooring was being installed.   Also the tile on my patio is cracked from furniture being dropped on it.   You said your husband cleaned my "whole house" for me - what a joke!  My mom and I spent 4 days cleaning my condo because it was so filthy dirty.  I wish I would have taken pictures of what you considered clean.  There is still piles of sawdust under my  bed and behind my dresser and armoire because I'm not strong enough to move the furniture to vacuum it up.    Yes I did meet with the contractor and have made numerous phone calls and texted him numerous times during these last 6 months asking to get things fixed but it has yet to be resolved.  This past week I have texted him 5 times  and made 6 phone calls to beg him to return my items and fix the problems.  He always says "he will be there tomorrow" or "let me call you right back" and then nothing.   I  never said my condo looked "beautiful" - I actually paced around, holding back the tears from seeing all the items that were very poorly executed, damage property, or still not competed.  I encourage anyone to come over to my condo for themselves to see the subpar work that was done and that you were paid to supervise.    You deposited the $20,000.00 the insurance company paid to have my condo repaired from water damage into your bank account.  As I stated in the previous review I am still waiting for the receipts showing what you paid out and to whom.   I have no idea where that money went.  I am left with a condo that is still unrepaired and unrentable.  What part of that makes you not a thief or a liar?  One last note - you stated "I noticed that on your other reviews you have bashed many companies and restaurants, which looks like it was done out of anger and grief".   Over 70% of my reviews are 4 stars and above (most being 5 stars except one 4 star).  I recognize and praise any business that does high quality work.

    Uptown Escrow Services - realestatesvcs - Updated May 2026

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