Franklin Loan Center Should get 10 or higher stars in our opinion for the direct honest work they do from the beginning to the end. Mr. Sean Kent La Rue's professional knowledge and years of experiences helped us understand the process of getting approved for a home loan by stating all the facts. He made the process an enjoyable, life altering, dream come true experience, what we imagined purchasing a home should be. He got us approved in less than two months. If you are looking for highly knowledgeable, experienced, and honest lending company, we highly recommend Franklin Loan Center in Palm Desert, CA. read more

Bradley Mullen's knowledge of the mortgage market and his professionalism made for a great experience. The entire process was complicated but Brad made it seem easy. Through his detailed communication, he kept everyone informed throughout the process. read more

we've had a terrible experience with this received a letter. We contact them regarding and they were very rude and disrespectful even hung up on us because my mom didn't speak any English as call back for her and the proceeded to be a jerk and already told you we don't have anybody stop calling. They have horrible customer service and it's hard to get a hold of them. The number I got in my letter was 1-877-337-0050 and the person that's answering the phone is very rude and disrespectful. He says he's the manager, but did not wanna give me his name. he is very racist. read more

I'm a huge fan! Randy and his team were excellent and easy to work with. I worked with Randy over 2 years until I finally found my new home and he supported me that entire time. Easy 5 star review for me!! Lisa Hadley read more

Sean Teague loan offer is the worst he is there for you during the process of the loan after he is rude and no help. Franklin loan center never returns calls. Never use them again read more

Fees doubled after a few conversations on the phone. No real explantion. We were in a jam so we had no choice. Stuck in a high payment for a long time. They the loan almost immediatly. Would not recommend. read more

Randy Corti, Franklin Loan Center in Palm Desert, was highly recommended by a trusted realtor, and he didn't disappoint! He was thorough, patient, communicated and worked with me to find the loan package I was hoping for. I experienced a was a very pleasant, and profitable, relationship with Randy and recommend him and Franklin without hesitation. read more

We closed escrow in early December 2024. I am so angry. I have hesitated to review. I could go on for days about all the horrible advice and requests made by Loan Officer. My advice - DON'T! I learned a valuable lesson, use Folks that you have used in the past who have respected you and value your credit score. read more

Avoid this company if you can. Be aware, they will sell your mortgage to the highest bidder so you will not have any customer service from Franklin once they have your business. They actually sold my mortgage to a debt collection company called Shellpoint. And Shellpoint is the sloppiest, worst run company I have ever run across. I was told on the phone that the loan number they used to correspond with me doesn't even have my name on it! Who in the f*** do they think has been paying the mortgage? Franklin Loan Center? Because that is the name on the check they sent me when I sold the house. Maybe I should not even have paid the mortgage and have had them bill Franklin Loan Center each month? If you are considering using Franklin Loan Center, ask them who they are going to sell your loan to before you make your final decision. My experience with Franklin Loan Service has been a nightmare and I hope nobody else has to go through what I have been through. Being shuffled off to Shellpoint has been the worst real estate experience I have ever had. None of the Shellpoint agents speaks fluent English and they treat their customers like garbage. WHY? Because they are a debt collection agency ---not a mortgage company! When you need to contact Shellpoint you will be treated like you are a deadbeat NOT a valued customer. I have never been treated so badly as I have been treated by Shellpoint and I have Franklin Mortgage to thank for that. Avoid read more

Randy Corti is by far one of the best mortgage brokers I have ever worked with. I have known him for a number of years and he is absolutely a man of integrity and compassion. He sincerely cares about his clients. He, with his team, pulled off a miracle of completing a simaltaneous closing on the home I was selling and the home I was buying. He kept me informed throughout the process and was on top of every detail. I would without hesitation highly recommend Randy Corti and Franklin Loan Center. Eileen E. read more

"Based upon my SIXTEEN WEEK completely "dysfunctional home purchase experience with Franklin a one star rating would be way too generous. This company was referred to me my realtor at Malbec realty. HUGE mistake not looking for my own finance company. During these 16 weeks after being continuously mislead by their finance representative that I was qualified for a selected home purchase I experienced weekly gross negligence, forgetfulness, unprofessionalism along with an uncaring attitude I was finally notified after FOUR MONTHS of finance approval delays that I did not qualify for financing at Franklin. Very sad for all involved especially the sellers who stuck with me during this 16 week Franklin financing circus! Shortly afterwards, I choose my own finance company ( Dignified home loans) which approved my home financing in 8 weeks compared to Franklins SIXTEEN WEEKS! Closed escrow April 30 2021 and now enjoying my new home thanks to the Dignified financing team of professionals. read more

We were brought to Denise Goodman with recommendations from our agent at Malbec. Denise is a nice lady but we soon discovered that there were far too many gaps in communication, odd misremembered items, failed follow-ups and sloppy mistakes that could have been disastrous (an email with our highly sensitive information she sent to a random Christopher, not my husband Christopher). We tried being patient knowing there's a pandemic, maybe she's overwhelmed or nearing retirement, but the final straw was her leading us to believe she was helping us with our credit. We asked her to expedite certain letters to reporting agencies clearing up old credit errors, which is called Rapid Rescore and makes corrections within 3-5 business days. When she took our letters and said she'd take care of it we assumed this is what she was doing since mortgage brokers at other firms readily do this. Instead, when we pressed her later, she said she was sending hand written notes to them, not a fax or email or official rescore mind you, which resulted in a big fat nothing--countless hours of our work with creditors and not a single change actually reported in the 30 days it took to close. Rapid Rescore costs brokers money, we understand that- but to pretend to be expediting our information is completely unethical. Of course, a lower credit score means a higher interest rate and more money for the bank which Denise tried to minimalize by saying things like "it's just $25 difference a month." I tried reaching Walter the owner who didn't take my call but sent me to her manager Mark, who mostly covered for her and said he'd give her additional training. What a disappointing, frustrating and exhausting experience with this company - and a lesson learned to ask questions when people or situations feel off because they probably are. read more

It was a pleasure working with Randy. He educated us about the loan process, patiently answered all of our questions, and was able to get us a great rate. Would definitely consider Franklin Loan Center again for our next loan. read more

Randy Corti from Franklin Loan Center did a spectacular job with this first time home buyer! Randy was extremely patient with me and extremely helpful! He made the whole process less scary as he answered every question I had and walked me through the whole loan process. He always looked out for my best interest, got me through this entire process through Covid-19, and got me a great rate too! Thank you so very much Randy! I will definitely be recommending Randy Corti and Franklin Loan Center to my family and friends! read more

Franklin Loan Center - My New House! - Mortgage Brokers Near Me - Palm Desert, California

I dont know how would they be after we actually continued, but my bussiness ended with them as soon as gave Tyler my information and next day, and days after that I was flooded with spam calls from other companies. I was was so upset, still cant believe that someone that seemed so nice and trust worthy would sell my info out this fast, with no care at all.. His excuse was that it was Equafax, but than knowing that you do bussiness with them and what they do , since we are building this trust, dont you think you should at least pre warn me? No, that is not who I can trust to do bussiness with. read more

We had the pleasure of working with Dora Paige! My family has been using her for years through many home purchases and she continues to do an amazing job! We were first time home buyers and she made the whole process incredibly easy and seamless. She is incredibly knowledgeable and we felt confident in all stages of the purchase! We cant recommend her enough and will use her again in the future! read more

This is the second time I have used Brad Mullin at Franklin Loan Center. He is always willing to answer questions and he put me at ease with what can be a daunting process. Brad, thanks again! read more

What a pleasure to work with Randy Corti! His knowledge, guidance, patience, support and "can do" attitude made such a difference in helping me through the loan process to purchase my new home. He stayed in constant communication with me - and with the other players in the equation, including my realtor and the escrow company. Randy was so helpful and encouraging - and took the time to explain each step of the way. He cares about the customer and his sense of humor brought laughter and light. I can't say enough about how much I appreciated working with Randy - he's the real deal! read more

If I could give 100 stars I would. Brad Mullen was incredible from the day we connected. I am a first time condo buyer and he was very patient, clear from the preapproval to close of escrow. I was never left in the dark as he and his team were there every step of the way. He even replied to an email at 1:30am in the morning. Brad knows how to make deals happen. When searching for a loan officer. Search Bradley M Mullen - Franklin Loan Center. Thank you so much. Stacy and Edward D read more

Brad Mullen at the Franklin Loan Center was amazing. Today I am able to enjoy my new condo because of his excellent work and competence. He really knew how to get the job done. I am so happy I chose him. Thank you Brad!!!!!! I am so thrilled! read more

We found a fantastic desert home and needed to move on it quickly. Buying a home can be a daunting experience, but we were happily surprised by the fast and friendly service we received by Randy Corti at Franklin Loan Center. He is very responsive and our loan was approved very quickly. Randy is a very personable guy and we enjoyed talking to him as he guided us through the process. If you need a home loan, Randy's your guy. Thanks Randy! read more

I would give this company and particularly my loan officer, Jarrod Leitch, more than 5 stars. The amount of documentation needed to buy a house since the 2008 crash is truly amazing and yet he walked me through each and every document. It was truly an exercise in patience and how he does this day after day with client after client is remarkable. Then to top it off, a week before close, my husband fell down the stairs and broke his arm and ribs. I thought I was going to lose it! Jarrod stayed calm and on course and just kept on moving the mortgage through the process. I can not recommend Jarrod and the Franklin Loan Center enough. I am truly grateful for the care that was taken with us. We love our new home!!! read more

We were very disappointed and dissatisfied with our Franklin Loan Center experience. Starting with the fact that we were not told that the closing would be pushed, then it took much longer than expected (original closing date was 9/16 and was pushed 11 days to 9/27). For this 11 day delay we had to pay for flight changes and air bnb, meal etc. costs since we're from out of town and live on the east coast. Then, Franklin couldn't get us an underwriter for a day and on top of this Fannie Mae had a day long technical issue (and Franklin tried to push this off on them and take zero responsibility for the additional delay). Finally, Sean Teague said he would drive our docs to escrow in Riverside CA, and then said he would courier them when he actually Fed Ex'ed them. Sean Teague was ok in trying to get us concessions, which we appreciated, but VP Mark Renner was extremely unprofessional when we called him, he yelled at us and even refused to pay the seller's $600.00 per diem ($200/day) late fee when this actually occurred because Franklin delayed the process (by 11 days altogether). And on top of this, this all occurred during our 5 year wedding anniversary which Franklin could have cared less about. Overall a very negative experience and we will be telling any friends or family moving to the Coachella valley to stay as far away from Franklin Loan Center as possible. read more

I have bought and sold many properties. I have also used a variety of loan brokers. Manny Higuera at Franklin Loan Center in Indian Wells was by far the most professional and attentive loan officer I ever used. He knows the process inside and out and takes a true interest in closing the loan. I highly recommend Manny for any financing needs. read more

We have used Franklin Loan for every home purchase/refinance we've ever done. Sean Teague provided top notch service for each one! Most recently, we finalized our refinance for an amazing rate! I highly suggest Franklin Loans!! read more

We purchased our home in 2019 and just Refinanced in May 2022, both with Randy Corti. The first time buying was nerve wracking but Randy kept communication and walked us through. Because we had a great experience, we returned for refinancing! The process was painless and we had a smooth closing. Thanks to Randy and his team! read more

This is the worst financial institution. They lie to you and do not follow your instructions. They are dishonest, and untrustworthy GO ANYPLACE ELSE Do not do business with these liars and ESP. Bradley Mullen. Do not go there find a loan shark you will have better customer service. read more

Randy and Pauline are fabulous! Every step of the loan process was presented in an understandable and timely fashion- all my questions were immediately answered! I highly recommend Franklin Loan Center. read more

Randy Corti did an amazing job for us getting us what we think is one of the lowest rates in we have ever seen. I was really stressed out by the buying process and somewhat belligerent but Randy was able to keep his cool and secure the loan for us. He even went to bat for us and got us a lower rate after it dropped. He did a great job and was very patient with some very stressed out home buyers. read more

Annette Eustice and her team are truly remarkable. We had shopped around for our loan and were turned away countless times because other lenders didn't want to deal with a complicated transaction like ours. We are so thankful to Annette for her tireless efforts and kindness in assembling such a great loan for us. She found us a great program with a great rate, and we closed our tough FHA deal in just over two weeks! We cannot recommend Annette enough to those looking for a loan officer who not only works hard but genuinely cared about us and fought for us until the job was done. Her positivity and charisma were so refreshing and helped us realize our dream of home ownership.   Joe P read more

Sean Teague is outstanding. He made the process easy and effective and is a fantastic problem solver. Sean was able to close our property in 15 business days - amazing! I will use Sean again the next time I buy another property and highly recommend him to anyone that needs a mortgage. read more

Annette Eustice has been our loan officer on two separate occasions. Our most recent was a refinance. She has the experience and deft to make things happen in a completely stress free way. Superb communication on her part helped push our refinance through. We actually completed the re-fi in less than 2 weeks, from start to finish. A new record perhaps. In fact, it was such an enjoyable, stress free experience, I wouldn't mind doing it again soon. Actually, not really, but you get the gist. Give her a call at Franklin Loan Center! read more

First step in working with Franklin Loan Center is turn around and RUN... This has been the worst experience ever in going day to day to figure out of they forgot a step, paperwork or an additional approval is required. Our loan is now 10 calendar and still going. No response, no call to apologize or provide a timeline for loan docs. Simple the work experience in wondering how people sustain their jobs with NO communication to anyone.. As first instructed, run before stepping foot into their offices.. read more

Very little help and guidance. Didn't feel comfortable with my agent and didn't hear from them unless they wanted money. Go somewhere else do a loan where they help and at least call to walk you through things. Felt like I was bothering them with questions about my loan. Will not buy another home with Franklin. read more

We had been pre-qualified for a VA loan and Franklin Loan Center was recommended. What started out as positive journey ended very badly. After months of looking for a VA approved property we found the right home and our VA loan agent at Franklin said the property was VA approved. After a long negotiation process with the seller, we came to terms. As we entered escrow, we were informed the property was NOT VA approved... We had already sold our house, rented back for a week until our escrow was to close and then had to move out and find somewhere to stay. The escrow lasted 4 months and we had to stay in hotels and with relatives (with our small dog). The property was finally approved with the VA, not an easy process and with NO help from Franklin Loan Center or our loan agent. We had enlisted the help of our Congressman, Dr. Raul Ruiz, and one of his staff worked very hard at communicating with the VA office. After 4 months all was complete and we closed escrow. We were told by our loan officer we could be compensated for some of the additional expenses we incurred because of the delay in getting VA approval. Well, after many emails and phone calls, we still have not been reimbursed and our Franklin Loan Center agent will not return any emails or phone calls. Stay away from this company and if you are looking for a VA loan LOOK ELSEWHERE... read more

I don't usually write reviews of any kind unless the service or product I received was either horrendously subpar or extraordinarily stellar. I'm happy to say the experience I had with Senior Loan Officer Dora Paige and her team at Franklin Loan Center was above and beyond, head over heels, the absolute best I've ever had with a lending institution and made for the smoothest real estate transaction of my life. And that's saying something! I've probably bought and sold a couple of dozen properties over the past few decades and NEVER have I encountered such an amazingly talented, enthusiastic or knowledgeable group of professionals than Dora and her associates. I was positively blown away by Dora's attentiveness, responsiveness, efficiency and ever-pleasant demeanor. Negotiating even the simplest real estate transaction (especially these days) can be complicated to say the least and a complete nightmare at worst. Although she was thorough in doing her due diligence, Dora couldn't have made the experience easier or more relishable. Every question I had was promptly and correctly addressed; every issue expeditiously resolved; every option explained clearly and comprehensively. Unquestionably, Dora will be my absolute first choice for any future real estate deals I may conduct. I give her my highest possible recommendation. Tony M. TV Host Los Angeles read more

Jeff Cosmos was our loan officer. He was efficient, knowledgeable, and responsive to calls & emails, making the loan process stress free. Of course, some of that involves the client providing requested information, but Jeff guided us through the process. We would not hesitate to call him with any future mortgage needs. read more

My husband & I are first-time home buyers. Needless to say this was an overwhelming process with a massive learning curve for both of us. We had already gotten pre-approved by BofA when our agent suggested we speak with Sean LaRue over at Franklin Loan. We did & decided to get our loan from them instead. It was the BEST decision we could have ever made! Sean has been spot-on from beginning to end, explains things in layman's terms, his paperwork turnaround is lightning fast, and his team has never failed to answer/return an email or phonecall within 24 hours. We are so impressed that we have recommended them to everyone we know who is looking for a lender or a second opinion. Every single agent we have spoken with & asks who is our loan office has nothing but amazing things to say about Sean LaRue & his team at Franklin Loan. They have made the transaction so smooth that we are making our first payment with the utmost confidence that we got a great deal for our home! read more

Being a senior citizen, I'm vulnerable to fast talking slicksters. Randy spoke slowly and waited until I was satisfied with his answers to my million questions before going on to other things. He listened, and didn't give me any nonsense. Point blank. I don't show a lot of income, don't need too, but my lifelong bank wanted 2 years of substantial income. I wanted to move now, that's where randy and his outfit stepped up and got me a great mortgage loan. I will recommend randy specifically to all my old friends that are considering a move to the desert! 5 STARS! read more

I would highly recommend going through Walter Neil and the team at Franklin Loan Center. This is my wife and my second loan with Walter. 6 years ago when we were still living in Washington State our real estate agent recommended Walter, during that period we were out of state and every time we came up with a location that we were looking at Walter would tell us if the banks would loan on the HOA or community or not, at that time this was a second home so the process was a bit trying as we had to really prove our income , but we did end up getting a loan. The second time around as interest rates were at alltime lows I did shop around but in the end contacted Walter again. He quickly told me they could do a refinance and save us some money, he also gave me some great advise. Again as we are self employeed we had to submit tax returns, finance statement and the normal docs to get qualified. But the team there was all very helpful very friendly and professional. read more