I've been coming here for the past 3 years, and they've been nothing but amazing every single time. I truly appreciate their service, professionalism, and especially the manager for always going above and beyond to make every visit a great experience. Coming from probably their number one customer at this location, they've definitely earned the recognition. read more

First of all when booking on line please fo not offer a vehicle if your not going to have vehicles available! the customer service in turlock is horrible , I spoke the Manager Corissa which needs classes in customer service she'shorrible!!!. I went to Modedto enterprise at the last minute and the Manager there accommodated out needs with a great attitude and awesome customer service! read more

I've been an Enterprise customer for over 30 years, renting cars domestically and internationally for both business and personal travel. I'm very familiar with the brand and what "good" looks like, which is why the Turlock, California location has become such a serious concern for me. Over the last three years, this location has been consistently unreliable and poorly managed. Reservations are frequently not honored or "lost," even when customers arrive on time with a confirmed booking. I was in the office recently and heard another customer being told their reservation could not be fulfilled, which has become a common theme here. At that point, the purpose of a reservation becomes questionable if there's no car available when you arrive. Vehicle quality and preparation are also recurring problems. I've been given cars with fuel so low that within a block of driving, the fuel light turned on and I had to stop to fill up. I've received vehicles that smelled like marijuana, which is completely unacceptable, especially for business travel. I've also experienced cars with mechanical or servicing issues that clearly should have been addressed before being rented out. What's particularly frustrating is that this location actually showed signs of improvement under the last manager, but it has gotten worse again with the current leadership. Pricing feels inconsistent, customer experience has declined, and the overall maturity and leadership presence at this location are lacking. The way issues are handled does not reflect the professionalism or customer focus I've come to expect from Enterprise over three decades. It feels like this independently owned location is being allowed to operate far below the standards of the corporate brand. My question to Enterprise executive leadership is simple: why is this being allowed to continue, and when will you intervene with stronger oversight and more seasoned leadership at this location? In Turlock, rental options are limited; going to Modesto or Merced is not always practical, which makes it even more important that this branch meet basic standards of reliability, safety, and professionalism. I'm not looking for another apology. I'm asking corporate leadership to take concrete action: enforce your standards, audit this location, and either elevate the leadership or make whatever changes are necessary so that this operation reflects the Enterprise name. Until that happens, I would strongly caution others to be aware of the ongoing issues at this Turlock Enterprise location. read more

This is the 3rd time that I reserve a vehicle days in advance from this location and ended up leaving with no vehicle. And they don't give a rats ass. Never going to this location again. There were about 6 othe people waiting for almost an hour with no one giving a crap. read more

Staff has gone twice now about ever say thank you enough!! I have used other local locations, but I prefer this one out of all! Best service! Carrissa the manager so very helpful! on my last time and it was a very busy Friday evening. Everybody had their hands full and she was juggling everything and everyone just as much trying to help and accommodate!! Very impressed with all the stuff! read more

Great People = all ready to help you get the Ride you want When you need it ! They can Pick you up And take you back Home !!! read more

I had to rent a car while at the airport, and from start to finish, every member of your team was extremely friendly and professional. From the front desk to the lot where I picked up the vehicle, the service was seamless and welcoming. Later that evening, I realized I needed to change my drop-off location. I called in, and a wonderful woman returned my call and made sure the change was taken care of. She truly went above and beyond with her customer service--her help stood out the most throughout the experience. When returning the car at the new location(Turlock), the gentleman at the front desk who checked in the car and finalized the rental was also very kind and professional. He even offered to arrange a ride for me, but I let him know I was taking an Uber, as my destination was likely outside the shuttle range. We shared a laugh about it, and it was a great way to wrap up the experience. Thank you to your entire team for making a very stressful same-day move from Maui back to the mainland feel a little easier. I really appreciated the care and service I received. read more

One of the worst enterprises I've ever been to. From the management to the front desk staff. Please boycott this location and save your money and push corporate of enterprise to come in and make changes to this location. STOP GOING HERE AND SUPPORTING THEIR Business. Customer service is not even a thought when it comes to this location. I've rented cars and multiple locations and multiple different competitors and this location is by far the worst I've ever been to. Everyone just stay away from this place and save yourself the time and headache. I gave this location more than a couple chances thinking it was a one off that I had a bad experience. But no I was wrong it was several times on several different occasions I rented from this place and had horrible experiences every time. read more

Rented a car a few weeks ago for a trip, it was so easy and fast it literally took them from the minute i arrived till the minute i left with the car a total of 5 minutes (NO JOKE), i was surprised because at Hertz it took 4 hours to rent a car. Few days ago i had to rent a car due to mine being fixed at the dealer and again i went to this location, i walked in with no reservation, walked out with a car after 5-6 minutes. The Employees are super friendly and helpful and i will continue to go here for any future needs. i definitely recommend this spot. read more

Enterprise Rent-A-Car - Car Rental Near Me - Turlock, California

I reserved my car in advance. When I went to pick it up, I waited over an hour while other customers were served. Truly awful customer service. read more

Marisa with all due respect, I'm sure that this is a standard message that I'm sure you have to write. I'm not interested because if you really cared you and your team would have accommodated me but you all didn't. I'm only letting everyone know what kind of business is ran here. You just wasted my time really. An apology at the time would have been nice or we may not have a car but we can get you a small suv or something other than the Nissan. This is not acceptable. I had reservations booked for over two weeks. I will say this I was offered an upgrade but my own expense... not cool!! Anyway if you're that caring give me a call Kim Burnett has my number. read more

I called to reserve a car on Saturday morning and got to enterprise right before closing time which is noon. I had great customer service and didn't feel rushed. Everything was explained and my questions were answered. Recommend for any car rental. read more

When you are the only car rental in town you can do what you want and they do! Needed a car bc my car was in the shop. Obviously someone smoked in car and they sprayed perfume to cover smoke. Went to return and ask for a non-smoking car they could not give me a new car. Maybe they thought I would just drive around in a smoke filled car bc insurance paying it. I can't I have asthma. I cannot recommend driving to Modesto to another rental company enough! I have spent over 1 1/2 in the enterprise store trying to get a car that I had a reservation for and now I don't have a car. Very poor customer service and when you contract with insurance companies and say you have a car you should have one that is drivable! read more

The best rental service in town! I travel quite a bit for work and have had the pleasure of renting through Turlock Enterprise on a number of occasions. There customer service is absolutely the best. My most recent experience was with associate Diego, he was very professional and went above and beyond to make sure my rental request fit my specific needs. His customer service is the prime example as to why I continue to support Turlock Enterprise! They have a loyal customer with me and should be your first choice when needing a vehicle rental! read more

Fantastic service picking up my rental as well as dropping it off. Everything was very fast I may be spent 10 minutes picking up my rental including paperwork and then 3 minutes dropping it off. I had it for roughly a month and Enterprise was fantastic and kept me up to date throughout the process while my other vehicle was getting repaired. Thank you very much everyone. read more

I am a gold plus member. On multiple occasions they have rented out dirty cars. I would either wait for them to clean or take to car wash myself. Today, we reserved a 1/2 ton pick up truck. They only had 2 options and both were NOT acceptable vehicles to rent out to people based on dents, dirt, and worn interior. The only options was to downgrade to a smaller vehicle. We asked to be upgraded to bigger Size SUV for comparable size and they would not. I felt like they should have found a way to accommodate based on the condition of the vehicles they expected me to rent. This was for a work trip and did not want to take my personal vehicle. However, we declined the rental once we seen the condition and decided to drive our own vehicle. My recommendation is not to rent out dirty, unclean vehicles to people. Its clear, that they don't properly sanitize if the outside is dirty and seats have spots. Very irritating Friday and feel like customer service, cleanliness or high standards for for product is not implemented here. Ever experience this in the Bay Area, other states, at airports. I response to your question.. there is no rental agreement because we decided to drive our own vehicle due to the unavailability of appropriate rental. read more

I've never write a review but this time I have to write. My First time & last time rent a car from this place. My car was in the auto body shop to repair, so the insurance company rent for me a Nissan Rogue 2022 to drive for work. Unfortunately when I drove on Freeway, the passenger fender was fell off on Freeway. Now I have to paid for the repair. Which is $500z Not recommended to rent a car from this place read more

First of all I would like to say I ran a Car Rental agency for a little over 18 years. AND THIS IS HOW YOU DON'T RUN AN AGENCY! I was told I would be picked up at 9:30am. At 10:15 I decided to find out where my ride was, oh it's the weekend we don't pick up on weekends. DAMN IT YOU have to let your 800 number KNOW that, IT IS YOUR RESPONSIBILTY! In the reservation it shows a PICK-UP AND YOU ARE NOT GOING TO DO IT! IT'S YOUR RESPONSIBILTY TO NOTIFY THE CUSTOMER! If somebody has a reservation for a YUGO and the only car you have left is BMW he gets it at the YUGO price YOU don't charge extra because YOU SCREWED up. THIS AGENCY IS POORLY RUN!! I'm turning my car in and going to Modesto to rent! read more

Unable to reach the local office to rent a car. Phone trees, unwelcomed recoreded messeages followed by wait, wait, wait then a click and was hung up on. Call again. Same story. We use the Turlock office regularly and find the assistance great but the phone situation is lousy. read more

Diego Jimenez was very helpful . I was able to get set up with a rental the very same day that I needed . Diego was very nice and answered all the questions I had . I had gone to a different location and the experience was not good so I decided to visit the Turlock branch and was really relief they were able to help me . read more

This is a rant for all Enterprise and not exclusive to one experience at this store, though, this store reminded me of my distaste for business in the Central Valley and Enterprise's platform. I drove off with my Altima and sat next to a curb caking 3 other stores to get a swap, I don't need to mention how pointless of an effort that was, let alone how pointless it was calling Customer Service, they have zero visibility on what stores are doing/what inventory looks like. So I came back to Carnegie because: 1. Car smells like pets = I It was "scented" with a few sprays and still smells like (expletive here). 2. Customer Service said there are cars (I know better so zero expectations are set). :) 3. I'm still in the car that smells like Petco (no offense to Petco, they should smell like that). I try to use the word "hate" carefully and sparingly, I'm using it today. I sincerely hate 90% of my experience with Enterprise. 1. I've rarely got the car I expected to have. This usually forces an upgrade or settling. I appreciate getting a free upgrade but SOMETIMES, just sometimes, it's nice to get what you reserve. The ambiguity is getting tiring. 2. Asking where we work, audible repeating our home address and phone number for everyone to hear is so 1990's. Get a damn tablet on a swivel and ask us to confirm. Lacks privacy and thoughtfulness that a "family company" should not lack. I started with 2 stars, I'm ending this review with 1 Star. Shame on your business at the front desk level. **Update: from the Thursday this happened, I got an email the day I posted this review and was told I'd be contacted, I wasn't. :) I went ahead and called and was forwarded to risk management, then, after my 3rd call (the first transfer was to a VM, second to Risk Management), finally the right folks. I spoke to a gentleman who actually listened to my experiences. I offered a handful of suggestions of things that can enhance our experiences as customers. He said things are in the works. I will say that, overall, my experience was not remedied at all. I vented, he understood. I have a sister for that. I paid for a terrible experience and I was told it wasn't getting refunded. I wasn't chasing my money but this was a huge turn off and perhaps the sole reason I'm going to start looking around for another provider. I'll use my points (as painful as that has been) and move on. You done messed up. read more

Christmas Eve in the morning we drove to Turlock, CA from Salinas, CA (100 miles) to spend time with family for the holidays. As soon as we arrived whiie parking our 2016 Chevy Tahoe the brakes fail completely making it undrivable. We now need to rent a vehicle and get ours back home. I made a 3rd party online travel reservation for a one way car rental to be picked up at this location. The staff at this location refused to honor the reservation under several excuses. The first female employee indicated that they didn't have enough vehicles to rent one way. The store manager Cody then gave me a diferent reason claiming they don't do same day one way rentals. I asked a customer in the lobby if they were picking up and he explained that they were returning. Cody was quick to add that vehicle was already reserved. Instead of offering possible solutions like renting from another location, it felt like both representatives at this location didn't like me for "some reason" and we're set on not helping me resolve the problem. In addition, I called Enterprise direct and they transferred the reservation to Modesto. I'm not sure why, but Cody called the manager of the other location to manipulate the situation. I don't recommend anyone go to this location if you need a reliable reservation. read more

A great place to rent a car. Professional and courteous. They have a good selection (provided that you reserve in advance). My last two vehicles had less than 300 miles on them. I forgot an item in the car and gave them a call after turning the vehicle in. They quickly checked and found the item and I picked it up. read more

This review is in regards to a representative by the name of "Eric". Where can I ever begin with how amazing the customer service is! I first met him by himself being my representative at the modesto location picking up a vehicle for my wife & my parents. I told him what kind of vehicle I needed & why, & He went BEYOND belief to assure everything went smooth for my entire vacation. Secondly Eric really blew my mind because I was in an accident last December, The other persons insurance put me in a smaller vehicle that didn't fit my amount of leg room. Eric immediately recognized that & fought for me to have the appropriate size vehicle at no extra charge at all. That meant the entire world to me. Eric now plays a role in the vacation side of things with my marriage because now when my wife & I plan a vacation, We prefer to ride bikes & now rent a SUV with Eric. ( I had an SUV before, But was rear ended & totaled ) Wherever Eric moves too with the company is where I will be found with my business for Enterprise, Their truly COULD NOT BE a better representative! Lastly, I called the Turlock location yesterday & spoke with him for the first time in some months, He recognized my voice right away & addressed me by my name, That made me feel like family, Very special & I will never go ANY place else to rent a vehicle, I promise! THANKYOU Enterprise, & THANKYOU ERIC! read more

bad experience asking for paystub am not buying a car i was renting one never had this issue before really bad customer service never again

This is the 3rd time Enterprise has really disappointed us. Do not rent here. Employees are rude and unhelpful. We just wanted to see inside the van they were giving us and were told no you can't 'because of the current situation' my husband open the door anyway and the interior of the van was a wreck! We reserved the van 2 weeks prior. I called the night before to confirm the reservation too. We were supposed to leave that morning in the van but ended having to take multiple cars. I will tell everyone I know never to rent from Enterprise in Turlock!! read more

We have rented a few cars from this enterprise, this last time I had left 50 dollars in the car after I dropped it off. I caught Becca outside, she said she couldn't get in the car cause they had closed everything up for the day. Today I went to go pick up the money and she had pulled it out first thing in the morning to save it for me! Thanks Becca! I've had nothing but good experiences here! read more

Very easy to find ....Friendly courteous... you actually speak to a live person. I will use again. .

Got online and reserved a vehicle the day prior and when set to pick up vehicle , upon arrival the building was desolate and now I understand was good reason. read more

This place saved my life today. Thank you! The Enterprise driver (forgot his name) very kind and professional, picked me up from a nearby dealership and got me to the branch fairly quickly so I could rent a car. Lori was also super helpful, detailed and welcoming! She got me a good deal in a fun, fully loaded van. Out the door w taxes and gas it was under $50! Thank you staff for your much needed service today. I would definitely recommend this place for their professionalism, prices and honesty. read more

Enterprise Rent-A-Car - Dodge van. Drove really smooth and was fully loaded! - Car Rental Near Me - Turlock, California

First and foremost i'd like to thank Enterprise for alway's giving me a welcoming experience. This time around Jessica if i remember correctly helped me out. She did a great job through out the process of signing the agreement, explaining the terms and conditions and going over the car's minor flaws. Very friendly and welcoming and although i was in a bit of hurry and didn't really care much for the car being cleaned, i liked the fact that she insisted in at least cleaning the inside which i saw her doing her self which in my opinion is going above and beyond. In conclusion, service was amazing, experience went smooth and it won't be my last time coming here! Thank you -Anthony read more

We've experienced poor service here. It was so bad that it made us appreciate services at car rentals at airports. Most of the employees working at the airports seem disgruntled or impolite but that's probably because they get a ton of rushing people each day. And at least, they're quick and efficient for the most part. Renting from around your community, you'd think that you'll be given better services and customer care. I guess that's not the case. Picking up the car took us more than a half hour though we were the only customers during that time frame. My husband had already reserved it online but they were calculating a much higher rate than what was given, maybe trying to see if they could get away with it. They gave us a car with less than half a tank of fuel and as we drove away not more than 40 miles away from the town, the maintenance minder already blared its warning alarm: Oil change. Tire service. Damn! It was already too late to head back and get a replacement. Furthermore, what car nowadays do not have cruise control? It pretty much sucked all the way because we had 8 hours of driving on the highway. That's 8 hours of flexed foot muscle! We got to our destination and back. Thank God. But we will not be renting from here anymore. read more

Went to rent a car to be dropped off in another state. There rules were ridiculous and they wanted to charge an additional $600 fee. Went to Hertz I had no problem renting from them no additional fee and I received 10% of for being a AAA member. I will never rent a car from enterprise again Hertz has my business now. read more

BEWARE!!! Everything was fine until I returned the rental and they had charged my credit card for additional insurance on the vehicle at more than 25.00 a day for 5 days, which I had clearly declined at the time of the rental. When I called the first time, I was rudely informed that the agent remembered clearly that I had agreed to this. (Really? After having dealt with how many customers between Monday and Friday?) I pulled my paperwork and it showed I had initialed that I declined every level of coverage offered. I called back to give them a chance to do the right thing before I contested the charges, but my call was not returned. It took 3-1/2 months, but the charges were finally reversed. read more

The right hand knows not what the left hand is doing. They follow up occasionally. Their notes are "convenient". They overcharged my card and said "there's nothing we can do". Will never rent from them again. read more

I just want to send out a special thank you to Lori Marklund. She is the branch manager. She helped us work with the insurance company to keep our rental car while my car is in the body shop. She was very helpful. We have always been satisfied with the cars they have provided. They are very pleasant to work with. read more

Eric, the assistant branch manager, was super helpful in the rental process, easily answering any questions or concerns we had! Would definitely recommend coming here!! read more

I just rented from the Turlock location again and had a great experience. The staff was friendly. The service was fast. The car was great! I'll definitely be back. Thank you! read more

I've been renting through this enterprise for a little while now. It is a smaller location, so they might not have the biggest selection to choose exactly what car you want. But every time I have rented they seem to put me in a very nice sports car and I've actually really enjoyed my time renting through them! Eric is usually the person to set me up with whatever car he can get me and I have always been pleased with what he has waiting for me when I arrive! Great customer service! My go to place for a rental! read more

Trent was the hero in our experience! We rented a passenger van and the reservation got so convoluted, but Trent saved the day. He got us the van we needed in the time frame needed to insure my daughter had a great birthday celebration! read more