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    Enterprise Rent-A-Car

    2.8 (82 reviews)
    Closed 9:00 am - 2:00 pm
    Updated a few days ago

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    Thanks Enterprise Stuart for our loyalty to you over the last 7 years and nothing back for the last 3 years.

    For 7 years we used Enterprise Stuart almost exclusively. No longer. Do not use them because of us but because what they will do to you. We reserved a Ford F150 from them 2 weeks ago and came out of the lot with a Nissan Rogue, laughable. But the last straw, after spiraling downward for the last few years, is reserving another Ford F150, a week ahead of time, and being stranded with the attached message. Not reliable, not trustworthy. And the website is laughable, you cannot rent a Ford F150, they will immediately defer to "a large Truck" like the Rogue they rented to us 2 weeks ago. Thanks Enterprise Stuart for our loyalty to you over the last 7 years and nothing back for the last 3.

    Got here and saw about 10 people waiting out front. Waiting 20 mins so far :(
    David B.

    Not sure who is in charge here but so far I've been waiting 43 mins for the car I reserved. They make you wait outside in the heat. So far this has been a long sweaty experience unfortunately. I usually pick up cars at the airport and it's quick and easy. This has not been a positive experience so far and it looks like I'll be waiting a while longer. Not the Enterprise experience I'm used to. UPDATE: I waited well over an hour for my car. One of the employees I spoke to said it happens all the time- as you see below, the official response from Enterprise is for me to call customer service. SERIOUSLY?!?! If they really cared they could have looked up my reservation from Mon morning- I bet I'm the only David B at this location renting a car on that particular morning. If this happens 'all the time' perhaps you schedule the car cleaning crew to come in an hour earlier so cars are ready. I'd highly recommend whoever is running this location to take more of a customer focused approach. VERY DISAPPOINTED Enterprise- especially with your dismissive response. It'd be nice if someone/anyone would step up to the plate and actually take action to make this right!!

    Tons of people waiting while 5 service people sit inside.  All 5 ignore us when we ask why it is taking so long or care about customers
    Debra P.

    Waiting over an hour. 6 staff members none seem to be the manager all get rude. No one said sorry for the wait. Then car comes around all scratched down the side and beat up. We go finally to do the paper work after 1 hour and 15 minutes abs they have us the car with no gas. So now we are waiting again for gas. No one is in any hurry and we shared we needed to pick up my son. Never rent from enterprise.

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    7 days ago

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    1 year ago

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    2 years ago

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    1 year ago

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    2 years ago

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    1 year ago

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    3 years ago

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    2 years ago

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    2 years ago

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    6 years ago

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    Photo of M G.
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    2 years ago

    Don't bother booking a car online. They won't have any car in that class when you get there, and they won't care either.

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    2 years ago

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    3 years ago

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    4 years ago

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    Photo of Matt C.
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    7 years ago

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    2 years ago

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    5 years ago

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    4 years ago

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    8 years ago

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    3 years ago

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    4 years ago

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    3 years ago

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    5 years ago

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    4 years ago

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    6 years ago

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    8 years ago

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    4 years ago

    Very professional and courteous staff. Will definitely recommend to family and friends.

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    7 years ago

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    4 years ago

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    6 years ago

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    4 years ago

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    6 years ago

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    6 years ago

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    4 years ago

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    5 years ago

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    4 years ago

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    3 years ago

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    5 years ago

    Outstanding customer service from multiple different agents that helped me during pick up and drop off.

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    Page 1 of 3

    Ask the Community - Enterprise Rent-A-Car

    Review Highlights - Enterprise Rent-A-Car

    Presented car clean and ready to go.

    Mentioned in 2 reviews

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    Horrible service at this location. I was mistreated, spoken…read moreto disrespectfully, and charged against my will by the branch manager, Jennifer. She refused to let me pay with my debit card, spoke in a condescending and rude tone, and blocked me from renting from Hertz altogether. It felt like she was using her power to do whatever she wants, with zero regard for the customer. This is not how a major company like Hertz should be represented. I later found dozens of reviews complaining about the exact same behavior from the same manager. Even the police were involved -- and they understood and supported me. I have submitted a formal complaint and will continue until this is properly handled. #AvoidThisLocation #HertzComplaint

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    Enterprise Rent-A-Car - carrental - Updated May 2026

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