Horrible service at this location. I was mistreated, spoken to disrespectfully, and charged against my will by the branch manager, Jennifer. She refused to let me pay with my debit card, spoke in a condescending and rude tone, and blocked me from renting from Hertz altogether. It felt like she was using her power to do whatever she wants, with zero regard for the customer. This is not how a major company like Hertz should be represented. I later found dozens of reviews complaining about the exact same behavior from the same manager. Even the police were involved -- and they understood and supported me. I have submitted a formal complaint and will continue until this is properly handled. #AvoidThisLocation #HertzComplaint read more

I just picked tip a car at hertz in Stuart, I called a head and asked if I was good to come down . We went out side to take pics and look at car I open the door and as you can see from the pictures I'm going to take , it's pretty dirty. It looks like it was a car used for a porn movie besides dandruff or cigarette ash all over the seats, which you will see the pictures in the dash dirty and I brought this up to him three times and he said this is the only car he has. If I had anything like this happen and that was my job I would put the customer in another vehicle that was clean, higher or lower. You want the customer happy and in a clean car . I said 3 times how dirty and unhappy , if it's dirty that's his problem. I'm in America? This is H read more

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Jennifer is the manager of Hertz in Stuart. Rented me a dirty car with engine and oil lights flashing Was rude and threatening when I went to get a different car. I am still driving a dirty car with oil problems. I've been a Gold Plus Hertz member for 30 years for business I'll use Avis now. The service at Hertz Stuart was awful. read more

I reserved a vehicle 'Managers special' when I was told they did not have vehicle and I have to pay more money , because I booked last minute , which is not true . I booked the day before when my car broke down!!!!I said that they should have called me or upgrade me. Which al rentals I've dealt with do to accommodate client ,not this one ...A nasty lady popped out of back room and rudely told me I'm not renting here Because one car is electric and other is gas , which did not matter to me ..Stay away from her terrible customer service and very rude!!!! read more

Please call to confirm if they have cars available. I mistakenly relied on Hertz's system, which let me make a reservation even though they were sold out. When I arrived, manager Warren Tassy said they had cars but couldn't give me one due to Monday morning reservations. I don't understand why they can't just allow current rentals instead of holding cars for future reservations. read more

They didn't have the car that I rented, it had a check engine light, which was a guaranteed model, but they located one at PBI. And since I was driving by there it all worked out. They were very apologetic and did the best they could. Customer service was amazing, which is why I continue to rent with Hertz. read more

I went online to reserve a car. The cost was $22 a day. When I walked in they didn't have a car available instead of honoring the $22 a day they charged me $84 a day. And because I was renting a car for two weeks I didn't have the funds to cover so I shortened my rental. That being said when they actually got a car in at $22 a day which they charge me $44 a day for, they placed four holds on my card over $1200. Then they wanted to charge me again for $450. The guy working there try to Accommodate me but the manager was like no. I called Hertz corporate and they credited me $105 so I was only charged $159 for a three day rental. They still put a hold on my card for $1200. Making it unusable. I have rented from hertz 4 times this year. Never had a problem before. read more

I want to express my appreciation for the gentleman working on April 1, 2022 at around noon. We had a reservation but I didn't realize I made it for the wrong day, the 2nd. That would have spoiled our vacation plans. I asked the gentleman if he had anything to give us. He said he would check what was being cleaned. Amazingly he had a fire hybrid suv. The car was very nice we felt safe and comfortable. Thanks so much for saving our vacation. read more

Terrible Service and Attitude. Booked a car with neighborhood pickup. Never came, had to call 2 times, and was 1 hour late. Did not get a full tank of gas, and was told return it same way when driving to another Hertz. Was charged full tank of gas. Go to Enterprise! read more

I made a reservation to pick up a vehicle that was not ready when I arrived. They asked me to wait an additional 30 minutes or pay an up charge for a different vehicle. I was unable to wait and they made no accommodations. I've never been treated so poorly as a customer at any rental car agency. The manager Shannon that was there was both unprofessional with her coworkers and does not know how to treat customers. I would never rent from any hertz ever again and do not recommend this location. read more

Worst experience ever when trying to extend restating at local branch 1616 federal hwy stuart Called local branch to extend and discuss discounts and billing and extending vehicle for another day. I was put on hold for over one hour without anyone coming to phone and have screen shot to prove Do not rent from hertz customer service is poor and without answering phones and having to wait over an hour I would like my rental discounted or comped because this is unacceptable and there are many alternatives to rent vehicles. Then given a dirty car when picking up which was disgusting I'd like corporate to answer this message and extend a curtesy rental or something asap I was able to extend on corporate 800 number but am sure I wasn't given my discount and could understand agent RR#101469922 Called local branch rude agent just to extend a day With my AAA and platinum rewards card I should good upgrad free but was charged then given old filthy vehicle not clean but my only choice due to disability see yelp posts google+ post and hertz facebook posts Agent rude today just extending for another day due to unexpected circumstances and was rude when I asked what time to return Discount rentals like budget, dollar and even Avis much better service and cleaner vehicles and near fleet as hertz rental we got was a filthy beat up keep patriot not cleaned but only one available due to my disability Joseph Luksich: Was charged upgrade fee which I'm sure we should get free due to AAA and Platinum read more

very upset to find out that Hertz will not refund any money if you return your pre-paid car rental early. It was not clearly noted on their website and/or before you finalized the reservation. read more

Custom Auto helped get me into the rental with Herz in Stuart due to my car going the shop unexpectedly and needing transportation quickly. I really appreciate this it helped it become a little less stressful. Everything went smoothly. Thanks again! Raquel read more

Had a horrible experience in WPalm Beach Airport location. Corporate office sent me here. Mike went above and beyond to help me. See Mike he is amazing read more

Don't know why I continue to use hertz because they keep giving me crap service. Called ahead to be sure they had the extra add on I reserved. Was assured they did when they clearly knew they did not! Insisted the car had what I wanted handing me the keys when it did not. 30 minutes later they have my $$$ and I still have no car! After wasting over an hour I have a Crappy car that smells, that was not what not what I reserved, The staff could care less and calling hertz is even more useless! read more

I made a reservation Monday morning for a car rental Wednesday afternoon. I called Wednesday afternoon and they said that they had no cars available and to call back later. When I asked what the purpose of the reservation was. The person got angry and hung up on me. So I drove to the location and there were at least five cars there. I went inside and immediately told they had a car available. The individual I spoke with on the phone became extremely upset. He proceeded to threaten me with bodily harm going so far to tell me he knew my address. The manager came out and gave me keys to a car. While they were doing paperwork he came back out to tell me he spoke with HR and they would not be renting me car. The individual who threatened me name is John. This is a service industry organization and conduct themselves in this type of manner. I cannot stress enough to use another car rental agency!!!!!!! read more

Terrible customer service. 4 employees working and unable to process 3 customers in under an hour. I would not recommend this location at all. read more

Do not rent from Hertz. There is a large deposit held..largest from any rental company I've used before. The Hertz drop off at BWI never closed my contract so I was charged $72 a day until the woman on the phone "magically" closed it when I asked to speak to her supervisor. She stated initially she had to email them to get the contract closed. (I offered the BWI Hertz phone number to assist her because an email resolution was sh**. ) My funds (the deposit plus the extra charges) will be released per my bank timeline BUT she stated the funds would be released in 24 to 48 hours..so I'm confused as to what timeline I should follow. (She became frustrated when I asked her again to tell me the timeline) I will never rent from Hertz for business needs nor pleasure. They are unhelpful, unprofessional and unintelligent when resolving issues. They should take customer service lessons from Chick-fil-A and not their neighboring rental companies at BWI. read more

My rental was filthy and had a sticker that it was sanitized. Crumbs and liquid spills on doors and floors. Said they would clean it again. Continued to be filthy. I was on a time line so I had to leave with this dirty car. Vacuumed it myself but while driving north had ants biting my ankles and legs. Turns out this filthy car was infested so had to stop halfway thru my drive and debug it. Manager never returned any of my calls. Look elsewhere!! U cannot trust this location no matter what the price read more

Confusion....chaos....disorganized. only saving grace was Derek who even though overwhelmed is trying to get me on my way as soon as possible, This location is either horribly understaffed or mismanaged[or both?] read more

The worst rental place ever! Shannon who works there arguing with the customer and the lady with the bad complexion was even worse!!! They gave us a verbal price and when we got there they blamed it on one of their co workers that he was new and gave us a wrong price, we ended up paying 50 dollars more! I would never recommend this place of business to anyone!!! Terrible horrible not professional read more

I read the Yelp reviews and went anyway because it was a convenient location. I wish there was zero stars. Picked up cargo van to bring some furniture home. he spent 10 minutes taking picture of outside of van but never looked inside. Got to my destination and opened the van not only was it extremely dirt but it appeared someone threw up in It. Called the location for 40 minutes and no answer. Tried emergency road service number printed on the receipt and it was a non- working number. Lost two hours of my rental period And when they gave me an SUV as a substitute he pointed out they wouldn't charge me extra. I was speechless. Go out of business, you are not going to make it, read more

I scheduled my pickup using the app for 5pm when the location closes at 6pm per the app and website. I arrived at 5:15pm and there is a paper on the door stating the location closes at 5pm. Now I am screwed and will leave late for my trip. read more

Horrible- stay away- too many hoops to jump thru- we couldn't put car in one name and charge with other registered drivers credit card. Thus, couldn't use AAA card and had to pay extra for child seat!!! Mind you, this was all done via phone TWO WEEKS AGO!!! So now that we are here, speaking with an absolute idiot who doesn't give an F about any concerns or problems- seriously don't come here!!!! Ok so we ordered a child seat - what they gave us for a 10 month old I wouldn't trust my goldfish to be safe in!!! IT WAS BROKEN!!! And the attendant had NO idea how to use it or instal it by only saying "I don't have no kids"!!! Then charged AAA for it even tho we refused it!!!! STAY AWAY AT ALL COSTS!!!! read more

Rented from here while my car was in the shop. I called ahead, there was a good selection of vehicles, and when I arrived the process was easy. I waited for my turn at the counter, which was only 5 minutes. All the staff seemed to be efficient with other renters who were there before me. Later, I had to call to extend the rental for another week - no problems! read more

Michael and Jennifer are amazing! So helpful and accommodating!!! It is nice to be greeted with smiles and their personable friendly attitudes!! read more

The worst rental/customer service. 1 out of the 7 people working knows what they are doing. I was continually change for having my rental car for longer then expected, even though I called to let them know I needed to extend my return date. $60 deposit plus and extra $30 in charges that should of never happen. read more

Great customer service, didn't give it a five cause I had to exchange rental vehicle, but everything else was perfect. Nice trip, thanks to Hertz and their staff members... read more

I picked up a car from ft. Lauderdale and immediately could hear some mechanical issues with it. I decided to call to get a replacement but none of the close by rentals had a replacement for me. One about 30 miles away did but began to challenge me with making me pay for repairs. Decided to cancel rental agreement and drop the car off at the closest hertz which was in Stuart. They not only assured me that common sense came into play, but replaced the rental with an upgrade. They were polite and courteous from the beginning. Appreciate the good customer service here. read more

Picked up rental at Ft.Lauderdale airport (7/9/18); nice, new, clean vehicle, and great customer service....easy and fast pickup. Had only needed the car for 4 hours, but Hertz didn't offer a half day or hourly rate.....no problem, I understand. Was charged for a full days rental (24 hours), and figured since I'm paying for 24 hours, I'm in no hurry to turn it back in. Took the car back the next day (less than 24 hours) still within the rental I paid for and the local agent at 1616 Federal Hwy, Stuart branch charged me a $12 late fee. I'm not one to squabble over such a small amount but I didn't understand why that would be since I returned the vehicle in less than 24 hours. The agent explained to me that because I said I was only going to use the car for 4 hours, it was now late.....even though I returned it within the 24 hour time period I was originally charged. He said I was lucky he didn't charge me another days rate (@$147/day). How can you charge me a second day when I haven't even had the car for a full 1 day? We argued in circles for several minutes, in front of other customers and agents until a manager came out and reversed the late free charge. Why am I made to look like the jerk? I was charged for 24 hours, I should be able to use 24 hours if I want and if I go over what I paid for, then feel free to charge me extra, that I would understand. I don't know if this was a local office issue or if Hertz corporate has a new policy......either way it appears as an additional money maker or sneaky way of taking advantage of the customer. Never had an embarrassing moment like this with Avis or Enterprise. Bad business Hertz. read more

Amazing service, most particularly by Dwayne McKoy. Hertz went out of their way to help us on short notice with a van, provided pick up/return service both ways and was MOST reasonable in price. The place we were staying "has a contract" with another rental agency, that starts with A as in Assholes. When said rental agency couldn't/wouldn't provide a van for the day we needed it, we went and found a rental agency that wanted our business. We've rarely used Hertz here in CA, but this experience may make us think twice in which rental service we do use when needed. read more