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Enterprise Rent-A-Car

Enterprise Rent-A-Car

2.0(94 reviews)
2.5 mi

I arrived Thursday evening to pick up my overnight rental, and I was pleasantly surprised that it…read morewasn't busy. This is a very small location with extremely tight parking. It's definitely not somewhere I'd feel comfortable leaving my personal vehicle, which is why my husband dropped me off and picked me up the next day. When I walked in, I was somewhat greeted by the gentleman behind the counter. He seemed like he might have been having a long day, but I made a comment about his tattoo -- something easily recognizable if you live in the Jupiter area -- and he instantly brightened up. We ended up having a great conversation, and the entire interaction turned very positive. He recommended two vehicle options for me. I'm used to driving my Jeep Wrangler, so the rental cars felt tiny in comparison, but everything worked out just fine. The car was clean, drove well, and I had no issues during my short rental. Returning the car the next day was quick and easy on my end, although the location was much busier inside -- which made me even more grateful that my experience the night before had been smooth and stress-free. Overall, no complaints. It was a simple, efficient rental experience.

Reserved a pickup truck (confirmation #72305270) and tried calling the branch repeatedly starting…read moreat opening time--no one ever answered. I showed up after being told the day before the truck might not even be available. I rode my bike there in the rain just to confirm. At the counter, I was told my card "declined," but my bank (Capital One) confirmed the charge was approved and only reversed by Enterprise. Still, the manager refused to rerun the card or accept another payment method--even though I had sufficient funds. I was denied my reservation and asked to leave with no solution offered. Ended up riding my bike home in pouring rain after all of this. Very poor communication, lack of accountability, and unprofessional handling of the situation.

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Enterprise Rent-A-Car
Enterprise Rent-A-Car
Enterprise Rent-A-Car

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Hertz - carrental - Updated May 2026

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