Really love this SUV we rented also the staff was very friendly and knowledgeable. I don't know what else to say about a car rental lol

So disappointing! My friend Paula and I rented a car for two days during a short vacation trip. Since she had booked it through Costco, she was supposed to get a free upgrade to a Toyota Camry. Upon arriving, they quickly showed her a car, which had some big dents and said that was all they had. We left and realized that the car smelled of cigarettes. Since the windows were open, we didn't realize it until we were well on our way on the highway to visit a friend. We immediately called to complain about the two issues. The woman stated that they only had a minivan which we would have to pay extra for, and that she would call us back about the smell in the car. As you can figure out, she never returned our call. Avis should be ashamed of themselves taking advantage of their customers! We will be reporting this branch to the corporate office as well as Consumer Affairs. read more

Avis Rent A Car - Stuart, Florida - Car Rental Near Me - Stuart, Florida

Rude desk lady. Bad info from booking agent. Supposedly 2 vans where available but when I came to pickup they had zero cars. The lady has a bad attitude and shouldn't be customer facing. The inventory system is a joke read more

Reserved a vehicle online and went 45 minutes out of the way to pick it up (nothing available closer to our home) and walked in very politely saying that we had a reservation. The lady at the front desk cut me off saying "we have no cars" no explanation or apology and that we needed to call Avis "Corporate" to see about our refund but told us it would take two weeks. Why tell an upset customer that? She just made it worse. Horrible customer service at this location. *Corporate was great, he apologized profusely and issued our refund instantly. It was already a pending credit with our bank within the hour.* read more

I just called and spoke to the rudest lady ever!!! I am trying to get my friends home who has no credit card and she told me to reserve it online and have him get a $250 credit card which he could apply now and get a virtual card so I told her ok we can do it with 2 cards? She YELLED AT ME!!!! She aid that I was twisting her words that I wasn't understanding her and she was hanging up on me now.... I told her that her cust service was TERRIBLE! I have never been yelled at on the phone by someone who is supposed to want my business. All of that happened in 2 mins. I understand bad days but you don't let it out on customer. I will NEVER do business with them and will be telling others. Not worth getting yelled at. read more

Zero stars Can you imagine that this corporate business try to rent us a car with a check engine light and with a flatTire. They say they're getting us another car but this delays our trip another hour hour and a half. I have no choice I made my plans it's a weekend it's impossible to find some other place. Think hard before you rent from this loser establishment . read more

Bad service , the experience was horrible , I was claim for good service and somebody comes out back office with aggressive speaking !! It's crazy !! Don't go out there is not safe place !! read more

Urgent car rental situation, but every time we asked questions about payment options, she tacked on additional requirements, making a difficult situation impossible. Avis definitely not only lost business today, but as frequent renters, we will never utilize Avis again. read more

Jay is great here! She has taken care of our car rentals for years and I wish that she was available at every Avis we use! Thanks and keep up the great work! read more

I was in desperate need of a rental since my car was in a body shop and my daughter was giving birth 90miles away. Rental availability across PSL and FT Pierce is horrible all big box dealers online stated cars were available but when you arrive onsite CSRs confirm there's no cars polar opposite. AVIS included, however "Ms Jay" came through called me when a vehicle appeared and ready to rent. She followed up as promised came through me at the 11th hour. Thank you Miss Jay i appreciate you, i made it ontime to see our 3rd grandchild come into this world. read more

After seeing the 2 stars this establishment has and after renting over 6 times with them, I have to say they have been very friendly and professional with me. I've always gotten clean/newer cars/SUV's with no issues what so ever. Here is some advise for some that works for me every time - reserve your car rental several days in advance, directly with Avis if possible and call ahead of time to confirm your reservation. Hope this helps for all/some! read more

Do not recommend this place! Paid for the full size, was only offered a compact saying it's SUV with no discount.

Jay was GREAT!!! No issues with the process or the car! It was clean, fully fueled, and ready to go. read more

Avis Rent A Car - Car Rental Near Me - Stuart, Florida

Beware !!! Do not use!!! Rented a car from Stuart to get to Orlando airport. The 1 Star is for the rep in Stuart because she was very nice . I was given a phone number for the Sanford Avis Office to ask about details for morning drop off and location to airport. But they had already left for the day and the 800 number I called was not in Sanford and couldn't give me details. I arrived at airport at 5:30ish and no gas stations open on my route and no clerk st Avis desk. Left keys and car and on returning I found an additional charge on my car for 71.70 making my rental of 12hours $145.32. I called to find out if I was double billed... I was charged for 7.1 gallons of gas at $9.89 per gallon!! that's an additional charge of $71.70 !! I would have gone out of my way if someone had told me that outrageous rate. No one did!! Never assume you are informed no matter how nice they are. And to think I raved to my community about Avis before my trip that it was an affordable way to get to Sanford airport . Beware!!! read more

So for starters, the rep (I believe her name is Susan) is very unfriendly and unprofessional. Her attitude is horrible and not very helpful when it came to getting a car on an earlier booking. When I finally received my car, it was a Kia Soul which smelt like urine. I got the car towards closing time (5:50pm) so I figured the smell would dissipate when I got home, but it didn't and I couldn't get a replacement car since they were closed and I was on a time crunch in the morning. I had to rub the seats down with vinegar and water and fabuloso as well as get air fresheners to help with the smell. Not only that, but I noticed the car was barely cleaned...crumbs and stuff were in the glove compartment, there was stuff under the seats, and stains on the ceiling. I didn't feel it was up to standards especially with COVID-19. I needed the rental since I was traveling 3.5 hours away early in the morning so I had no choice but to keep the car, however, I did call corporate who helped me out a bit. I wasn't too happy considering I had a 4 day rental plus I needed an extension for 2 days and they only offered a free one day rental in the future so I asked to speak to a manager who offered to give me a refund for 2 days. Best I could get with them read more

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Not very helpful with trying to get us another car. Guess the guest service rep didn't care we had expired tags. Well hopefully we can send Avis the bill if we get pulled over because they didn't see fit that it's not right to give car with expired tags or bothered to look that the car had expired tags. read more

I made an online reservation, I received the email, ordered an uber to take me to pick up the rental. Upon my arrival I provided the printed confirmation email. I'm told that there are no vehicles available- only a 12 person van. I was told there are other car rental locations close by and to try them. I took an uber back home and called Avis customer service. They would not refund me the uber cost to get to the location and back home even though I received a confirmation email telling me my vehicle was ready. Absolutely ridiculous. Never again will I use Avis. This is no way to do business. read more

Jay was fabulous after the West Palm Beach Airport site rented us a vehicle that was due for service

Fantastic service!!!!!!! Best experience I have ever had renting a car. So grateful for finding them, great couple that own the place. Couldn't be nicer or more personable. I've rented a car three times from them, next time I'm in that area of Florida, I'm stopping in just to say hi (unless I need to rent a car)... :) Thank you! read more

Can't thank Tom at Avis in PSL enough for being a total jerk to me and my family. Absolutely the worst customer service I've ever seen. Got handed a bill upon return that was far FAR higher than I was quoted and as I was disputing it, he went ahead and ran my credit card without my permission and said to take it up with corporate if I didn't like it. Do yourself a favor and take your business anywhere else. ANYWHERE. read more

Rented a car from Avis from Tampa to Stuart Florida 2 weeks ago. At the hotel we were staying at, the bellman told us we had a flat tire. There was no spare in the car!! We could have been stuck out in the middle of nowhere with no way to change a tire. I called the Stuart Florida location and was told " It was not their problem". I said to them, " You are missing the point, we have no spare tire. The response was " I get the point, it is just not our problem". Have been a rewards member for years. Not any more. How could a good company fall so fast? read more

J is the nicest!!!!! Helpful, kind, sweet, sincere, did I say the best!!!! Corporate sucks, no help but J and her husband so helpful. Support your local businesses, they are local! Will use them again and again! read more

I've been using this Avis location for many years either picking up a car or dropping off a car. I've always had very good service by Jay. I usually either drop off a car when coming from somewhere else or picking up a car to go somewhere else. The cars I've picked up have always been clean and in good shape. The car condition is always well documented. Several times I have picked up a car at FLL or MIA and they had totally messed up the paperwork. Jay did an excellent job in sorting out the paperwork and I've never had to call Avis to fix any issue. read more

Called for rental on Memorial Day weekend after car broke down. Wanted $200 for 2 days when I asked why so high, they said competition is sold out and it's a holiday weekend so they raise the rates. Felt taken advantage of. Would never rent there just out of principal. read more

We have used Avis Rent A Car in Stuart for several years when we need a one way transport to/from FLL, MIA or MCO airport. The owners are professional and helpful. Here is one example: we returned the car right at closing time. They were processing the return and said "don't you want to fill the car up with gas? Otherwise we have to charge you $50 for the gas." We told them that was our plan, but we knew they were closing and we'd run out of time. Bottom line: they waited for us while we refilled the tank which cost us $12 instead of $50! The owners of this shop are really good people. read more