Enterprise Sterling (Lane Ct.) -- AKA The Avengers of Insurance Rentals…read more If there were a Hall of Fame for rental car employees, the entire team at Enterprise on Lane Ct. would be inducted on the first ballot. We're in an insurance rental after someone hit my wife's car -- never a fun situation to begin with -- but Zach, Sam, and Sophia somehow turned this whole experience into something surprisingly positive. I swear these three must have Jedi training. Patient with every single question, remembered details I forgot I even said, and somehow managed to hunt down an electric vehicle for us -- which is nearly a mythical creature in rental fleets right now. Zach is the calm problem-solver, Sam works like she's secretly running mission control for NASA, and Sophia has the type of customer service energy that makes you forget you're dealing with insurance paperwork in the first place. And huge shout-out to Jen over at the "Exotic Rentals" location on Autopilot Drive. I don't know what her official title is, but I'm pretty sure she's the one actually holding the multiverse together. She helped from behind the scenes like she's done this in another lifetime. Bottom line? This is one of the very rare rental car teams that operates with hustle, humor, and actual humanity. Not just "here's the keys, good luck." More like "don't worry -- we got you." Five stars without hesitation. If every Enterprise ran like this one, the rental industry would be a joy ride.

Really disappointed with my experience. This was my first time renting a car, and they kept my…read moreentire deposit over an alleged "cleaning fee" without any clear explanation. They claimed the vehicle smelled like smoke, which is completely false I don't smoke, and no one smoked in the car during my rental. I also returned the vehicle with more gas than when I picked it up, yet that wasn't acknowledged either. What made the experience even worse was the poor communication. I received no phone call, no proper explanation, and no effort to resolve the issue just a charge and no accountability. The lack of transparency left me questioning how these fees are determined. Based on my experience, I felt the charge was unfair and the entire process was handled poorly. I expected honesty, professionalism, and clear communication, but instead I was left feeling like my deposit was taken without sufficient justification. I would not recommend renting here based on my experience.

After having a terrifying brush with death in the form of a car crash and the stressful process of…read morehaving my now destroyed car towed, the people at Enterprise were a breath of fresh air in an otherwise overwhelming day. The attendant, Aria, was probably the most pleasant person I've ever met. His innocence needs to be protected at all costs. If you sully him in any way I will you. Godspeed Aria!

I'm really bummed out to have to write this review. Enterprise is my favorite business from which…read moreto rent a car, but unfortunately, this location really failed to meet the high standards I've received at all other Enterprise locations. I came to this Enterprise Rent-A-Car location, at the Washington Dulles International Airport (IAD), during a business trip just over three months ago. I purposely waited to write this review in order to allow Enterprise plenty of time to make up for their error, but they never did, after multiple correspondence and inquiries. My experience here deteriorated almost immediately after I arrived at IAD. I flew into IAD as a major thunderstorm was rolling through the area. It was exceedingly cold and windy, so much so that several folks inside IAD delayed walking outside the airport building until they could visibly see their rental car shuttle or hotel shuttle arrive. I did the same, and as I saw the Alamo/Enterprise/National shuttle pull up, I ran out into the thunderstorm, quickly and awkwardly, with all my luggage. Just as I ran up to the rental car shuttle, the driver pulled away. Needless to say, I was wet, freezing cold, and immediately annoyed. I also ended up catching the flu shortly after this, and it took me a few weeks to fully recover. After arriving at this Enterprise Rent-A-Car location, I was quickly helped by a gentleman named Ethan. He was professional and pleasant, so I thought the remainder of my experience with this Enterprise would be fine. He got me all set up with my rental car for the week, which ended up being a Nissan Versa. It was "ok" for a cheap little economy car, but I figured it would at least meet my low expectations for a rental car. I ended up driving this car all over the VA/DC/MD area, for five days, and the car drove fine. But, I kid you not, two big problems popped up just as I was driving back to IAD to catch my flight back home, which was a very inconvenient time due to my desire to be punctual. First, a police officer pulled me over, which sent my stress and anxiety levels up through the roof. After waiting in the car for quite some time, parked, with the policeman's lights on behind me, the police officer eventually walked up alongside my driver's side window and told me that he pulled me over because there were no registration stickers on the license plate. It turns out that Enterprise forgot to place them on. After resolving this with the officer, who was very kind and understanding, I departed once again, headed for the airport. It was only a few minutes later when the second problem occurred. A warning light displayed on the car's dashboard informing me that one of the tires was going flat. Needless to say, I came back to this Enterprise Rent-A-Car location thinking that this would be a 1-star Yelp rating. Shortly after parking the car, a gentleman came out to greet me and check-in the car. His name was Matthew. He asked me "how was your experience with Enterprise?," and I politely told him the story. He was surprised and immediately apologetic, asking if there was anything that he could do to "make this right." He ultimately offered to give me a bonus for two one-day future car rentals, for free. He said that this would take about three weeks to be credited into my account. The credit never came. Over the next several weeks, I had multiple email exchanges with this particular Enterprise Rent-A-Car location, with at least three different managers who all pledged to "make this right." I believe their intent was sincere, but none of them ever followed through. In the end, now over three months later, this credit was never sent to me. If I had received this credit from Enterprise, I had planned to be writing a glorious 5-star review. Unfortunately, and sadly, this review is quite different. Ultimately, this was a miserable experience, and Enterprise repeatedly said they would "make up for it," but they never did. Needless to say, I'll never come back to this particular Enterprise Rent-A-Car location. And, I honestly feel that, for me, this location has tarnished the good Enterprise name.

These guys were very good to me. I had a very reasonable…read morewait, they got me very quickly into the car, I had forgotten some thing inside and they said it aside I was able to go back and grab it. They were accommodating and courteous. I had a reservation for an economy car, and they gave me a free upgrade to a Mazda. Zoom zoom. In my book that's legendary.

The minivan I rented on 8/23 - 24/2026 had a bald left rear tire. The car was dangerous to drive…read moreand illegal to operate in the state of Virginia. I noticed the steel treads on the tire while refuelling prior to returning the car to the Budget location at Dulles International Airport. I immediately complained to the Manager on duty who cancelled the rental agreement. I was lucky I didn't have the tire blowout on the highway!!

5 stars for Maggie!…read more My rating is specifically for Maggie at National. I had to do a vehicle switch because the original car I rented (not from this location) should never have been rented out in the first place. To be honest, I was already having a pretty terrible day, which is definitely a ME problem. To be inconvenienced with this car situation was extremely annoying on top of an already stressful day, but Maggie was an absolute bright spot. She was incredibly kind, patient, and went above and beyond to help me sort out a situation that wasn't even her responsibility. Her professionalism and compassion made a frustrating experience so much more manageable. Thank you, Maggie!

I had a fabulous rental experience with National at the time of pick up the attendant allowed me to…read moreselect amongst several vehicles which was critical because I had a lot of cargo to carry on a 7 Hour Dr. vehicle performed wonderfully. I had a wonderful return experience. I love how the return line lanes are very well lit to make sure you have everything out of the vehicle. Look forward to my next experience.

The staff were friendly. Reasons for 4 out of 5 stars because of wait time and incorrect…read moreinformation. I had an reservation for 1:30pm. I arrived 15mins before the reservation time, hoping by 1:30pm, I would have my car and ready to go on the road. There was no other customer. I completed my fork on its app and I had Gold status, which meant that my car should be ready at my appointed time. There were two staff members, but one of them don't have access to the key so couldn't help much. I didn't get my car until 1:45pm. The slow process bothered me more than usual because I had to get to an interview on time. The incorrect information was about the fuel level. The tank was 3/4 full when I picked up. Later I found out, the staff had recorded as Full tank. Again, the staff members were friendly. There are room for improvement on efficiency of processing and accuracy on information.

Do NOT Rent! Note…read morethis Hertz is in a hotel lobby. And at most, they have three cars on site, which they will not rent to you unless it's being paid through insurance. They will gladly take your reservation online and when you show up tell you they're booked out two weeks for a car. Your confirmation means nothing to them. Then they will turf you over to another Hertz, who will literally laugh at your reservation... and double the price. Bait and switch!

A stressful, late-night travel delay with no service, no plan, and nowhere to go could have easily…read moregone sideways. Even though I wasn't renting a car, AJ Moore stepped in without hesitation to help. He went above and beyond, guiding me through my options and helping me find a safe nearby hotel. His calm, kindness, and willingness to help turned a difficult moment into something manageable. It's rare to meet someone who steps outside their role for a complete stranger. AJ made all the difference, and it says everything about the team at the IDA Airport location.

In August 2026 I rented a 2026 Pacifica. The car ran well and did a great job in serving my needs…read more However, my low rating is because I was not provided adequate instructions on using the vehicle. The first day turned out to be a learning experience. As soon as I looked at the key fob I asked for instruction on what the symbols meant. That helped to get things started. However, things got uncertain. For example, even though I locked the car (or thought I had locked the car), when I returned from running errands, the front doors were already unlocked. I contacted Hertz and the person to whom I spoke phoned AAA to return the car even though I tried to explain it was probably user error. When I contacted a second person at Hertz, I was told that the car will lock when the key fob is about 15-20 feet away from the car and that when the fob gets close the door will automatically unlock. Information on what the symbols mean and intricacies of newer models should be provided to all customers at the time of rental. One or two pages should be sufficient in most cases.

I rented a car from them for 1+ months. They are slightly cheaper than the airport location -…read morethough this probably depends on the rates at the time of booking. I returned the car to the airport location when I left Virginia.

The minivan I rented on 8/23 - 24/2026 had a bald left rear tire. The car was dangerous to drive…read moreand illegal to operate in the state of Virginia. I noticed the steel treads on the tire while refuelling prior to returning the car to the Budget location at Dulles International Airport. I immediately complained to the Manager on duty who cancelled the rental agreement. I was lucky I didn't have the tire blowout on the highway!!

I was planning to visit the area for pleasure, and I needed a rental car just for one day. I ended…read moreup choosing to stay at the SpringHill Suites, by Marriott (Herndon, Virginia) primarily because this hotel was close to the airport (IAD), and it also has this Enterprise Rent-A-Car business colocated within the premises. After making my reservation with the hotel, I then made a reservation with this Enterprise as well. I had a super-smooth experience here. This Enterprise Rent-A-Car station is located on the first floor just a few steps around the corner from the hotel lobby. Upon approaching the Enterprise window, a young man greeted me. His name was Devin, and I found him to be professional and friendly. I was especially happy because he took the time to walk out, show me the car, inspect the car for possible pre-existing damage, and show me where the after-hours key drop-off location was. He also gave me a better car than what I was expecting to get. I drove this car all over the Washington D.C. area, and then I returned it back to this Enterprise, returning after Enterprise closed for the night. After ensuring that I removed all my items from the car, I then put the car keys in the drop box just as Devin advised. I had no issues whatsoever. Thanks to the folks at Enterprise, especially to Devin, for providing excellent customer service. I would definitely recommend choosing to rent a car at this location to others.

Update: this location was great but my issue is with Enterprise's billing. Paid in full then…read morereceived a charge for toll even though I already paid via my own EZpass account. Called and they were utterly unhelpful.