The staff were friendly. Reasons for 4 out of 5 stars because of wait time and incorrect information. I had an reservation for 1:30pm. I arrived 15mins before the reservation time, hoping by 1:30pm, I would have my car and ready to go on the road. There was no other customer. I completed my fork on its app and I had Gold status, which meant that my car should be ready at my appointed time. There were two staff members, but one of them don't have access to the key so couldn't help much. I didn't get my car until 1:45pm. The slow process bothered me more than usual because I had to get to an interview on time. The incorrect information was about the fuel level. The tank was 3/4 full when I picked up. Later I found out, the staff had recorded as Full tank. Again, the staff members were friendly. There are room for improvement on efficiency of processing and accuracy on information. read more

Do NOT Rent! Note this Hertz is in a hotel lobby. And at most, they have three cars on site, which they will not rent to you unless it's being paid through insurance. They will gladly take your reservation online and when you show up tell you they're booked out two weeks for a car. Your confirmation means nothing to them. Then they will turf you over to another Hertz, who will literally laugh at your reservation... and double the price. Bait and switch! read more

I had no choice but to come here as the dealership sent me there in a Uber. They tried to lie about the amount of fuel and miles on the car at the time of rental. After telling me I could bring it back with the same amount of fuel as I left with they charged me for a full tank at 4.82 a gallon. 69.93 to my account charged for fuel that was NEVER in it to begin with. Now I cant reach anyone about getting g my money-back. Never use them NEVER!!! It had over 100 miles left when I dropped it at the dealership to return. When I picked it up it had 72 miles till empty and I showed the employee that and he took a Pic of my phone with the picture of it instead of coming over to double check. This place need to be sued and shut down!!! He would print me out a new contract and said him writing on it in pen was fine. First time using a rental company and it will be the last I ever use herts and never will I recommend it to anyone. They are horrible!! Then wont help once they have your card number and just charge charge charge for whatever they please once you return it. Do not give them your card number they will steal from you!! They also didn't get my name right!!! read more

Hertz Rent A Car - Car Rental Near Me - Sterling, Virginia

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This was absolutely enraging. On top of inconvenience, complete insult and rudeness from an employee who claimed his name was "Marcus" (no idea whether this is true or not. I made a reservation for a 12' box truck a week ago, confirmation #L00918962A1 which was confirmed for a pickup at "Sterling Box Truck Rentals" at 23000 Indian Creek Dr. in Sterling. I first drove around looking for this location, and ultimately found that 23000 Indian Creek Dr. was a Fairfield Suites hotel, and went into the hotel to ask for directions when I noticed a Hertz pickup desk in the lobby. That was extremely confusing and not communicated well. Then I stood waiting for assistance, while "Marcus" was looking down doing whatever he was doing. Eventually, we made eye contact and he asked if I needed help (I was clearly standing in line waiting, I guess it's my job to announce my intentions to him). I told him that I had a reservation for a truck and immediately he said "We don't have trucks here, you have to go to the airport for that." I told him that I had a reservation confirmed to pick up a truck from "Sterling Box Truck Rentals" and he said "that may be, but that's not going to make a truck magically appear here." At this point it was clear he had no idea how to represent his employer, yet since it was 30 minutes from closing, and I had to begin our move this evening, I was very concerned. I asked "Marcus" why I would've been assured of a truck in my confirmation (attached) and he said "I don't know." I then asked if he could call Hertz to find out what happened and what I should do to get my truck. His reply was "no, but you can" and he handed me a flyer from the desk with phone numbers for Hertz on it. Hertz failed me (and probably many others) by directing me to a location and assuring me of a car they did not have. Marcus failed me and Hertz by being completely obnoxious and treating someone who was clearly being put in a very difficult spot with nothing but contempt and amusement while declining to provide any assistance with resolving the issue caused by Hertz, much less any common decency or empathy. Marcus should not be employed as a representative of a company if he cannot treat people with even a shred of decency or customer service. And I ended up having to research and then drive to another truck rental company 10 minutes away, right before they closed, and was very lucky to find an available truck (though larger than I wanted) and had amazing customer service to get me in and out in 15 minutes. Unfortunately, I had to spend 6 times as much ($142 instead of $25) for this rental as we could not postpone our move. I hold Hertz responsible for this expenditure, not to mention the waste of time and aggravation caused by their mistake and Marcus' rudeness. I'd like to find out what Hertz is willing to do to compensate, correct, and rectify this - not just a stock answer of "sorry to read about your experience, we appreciate you taking the time to leave a review, we're trying to improve" answer. This was egregious and I expect to be personally contacted to solve this problem. read more

Hertz Rent A Car - A picture of "Marcus" - Car Rental Near Me - Sterling, Virginia

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Booked a car 3 days ahead of depart date. When i arrived at the location using an uber, i was told that no car was available and nothing was expected for the next 3 hours at least. And the agent at the desk was very casual, no apology, no explanation, no alternatives. This kind of service is expected in some countries, but never thought Hertz in US, would resort to these tactics. read more

should have read the reviews before coming here. was given "managers special" electric Tesla. never driven one in my life. employee didn't even know how to drive it because "it had been a while" since he drove one.. he had to text me later that day to give me more explanation on how the car works probably for liability reasons he left out the fact that there was a home charger in the car which I found out by a friend car was not clean, and it was given to me on 43 percent yet they wanted to charge me for a full battery when I returned it at 80. very disappointed in this company.. read more

Hertz Rent A Car - Given to me on 43 percent battery - Car Rental Near Me - Sterling, Virginia

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The location did not have cars when i booked the night before. The manager says: you booked last minute it was more than 12 hrs ago and then hung up on me. You don't have cars for a confirmed booking and you blame the customers. Fix your book platforms, give the customer solutions rather than blame them. Ridiculous!!! read more

000000 star for this location, never rent a car here. Location says open at 8:00am, I wait for 40mins and no one here, i need to Uber to my destination for not late for my schedule. The photo I took is 8:35am. No one at the counter and no phone call can be reached. All the computer's off. Worst place. read more

Hertz Rent A Car - Car Rental Near Me - Sterling, Virginia

Never ever going to this location ever again! They gave me the dirtiest car... stains everywhere, they never even took it for a car wash! This location is like a makeshift office in a hotel with two desks... the people working not only have to take people's money and reservations and answer phones but they also clean the car themselves.... I felt bad for the employees but at the same time Hertz is supposed to be a reputable company.... they should have another person to clean the cars. Not only were there stains all on the inside of the car but it smelled like straight up smoke from cigars or cigarettes or both. I'm not a smoker so why would I want a car that smells like smoke?!?! The outside of the car also was not cleaned and there are marks and dirt all over it. Sorry, but I have never had a car rental this bad. There were also tons of people behind me and people getting mad and annoyed because they were waiting in line for over thirty minutes! Why you ask? There was nobody else to clean the cars! The employees had to do it themselves. If I was working there I would quit. I'm telling you this is literally the worst experience I have ever had with a car rental. I spent almost 2 hours on the phone with Expedia and hertz and they didn't want to refund my money so they sent me an hour away to exchange it for a car that doesn't smell like smoke and hopefully is clean. As thankful as I am for the lady i talked to with Expedia I'm still pretty POd bc I wasted 4 hours of my day off. read more

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Brandon was friendly and knowledgeable at pickup and drop-off. My cargo van was ready, clean, comfortable, and easy to drive. With only 19K miles on it, it was almost brand new. The office is inside the Fairfield Inn, so the parking lot was safe for overnight parking of my personal car. Highly recommend. Judging for past reviews, they must have gotten rid of past employees, Brandon was great! read more

Worst customer service I've ever seen. I show up for a 12pm pick up to a sign on the door "we'll be back momentarily"....Over an hour later he finally shows up. No apologies or anything. The so called "manager in training" was very rude and doesn't know how to talk to people. Then when returning the car, the same "manager in training" says we have to file a damage claim. For something that was already noted when I picked it up. I make him go through the 15 or so pictures he took when I picked up the vehicle and conveniently the picture showing the damage in question is no where to be found. Stay clear of this location If you have to use Hertz. read more

Manager Ian is a true prick! Seconds before the clerk who has been super helpful handed me my keys, manager Ian walks in and says "NO" since he was late to work and wasn't there to keep up with being a "branch manager" doesn't know how many cars he has on the lot. Don't go here save yourself some time and hassle from manager Ian! read more

I wish I can give zero star. I never been mistreated by a Customer service rep like this ever. I went on May 7, 2020 to pick up the car that was booked by the insurance. Everything went ok, the customer service rep (Kevin) was very nice. When I went to the parking to pick up the car, I discovered that the safety inspection on the windshield was expired. I went immediately back to the office and informed Kevin about the issue. His solution was to give me another car that wasn't washed not sanitized (Covid19). Since I didn't have a choice I took the car. During the weekend I went with my wife out in the car and that's when she started having an allergic reaction (my wife is allergic to dogs). I returned immediately home and discovered some dog paws inside the vehicle. Since it was the weekend and didn't really need the car I called Monday to request to swap the car (the car had also dog smell and cigarettes smell) on the phone I talked to Rahil and he was very understanding and told me to stop by at my earliest convenience. When i went back to swap the car that same day that's when I met Evonte. Mr. Evonte wasn't at the desk and was out picking up a customer. When he got back (He was still with the customer that he brought back with him) asked me from 20ft away if I am returning a car. I answered politely that I will explain my situation when he's done with the customer in front of him. He told me again that I can drop the keys in the return box placed outside, again I told him to please finish the transaction with the customer and I will explain my problem in detail when it's my turn. Believe it or not, his answer was I am saving you time here and if I want another car I won't have any I am just wasting my time waiting. That's when I told him that out of respect to the customer in front of him I am not going to answer anymore questions until he's done. When it was finally my turn, he didn't even give the chance to explain, he said that he doesn't have any other car if that's why I am there for. I finally explained to him the problems that I had (He didn't really care) and that I am not leaving without swapping the car. To retaliate, he gave me the oldest ugliest car in the lot. I asked him If i can get another car and was willing to pay the difference. He insisted that he didn't have a car. I called the insurance while waiting for the paper work and they upgraded my reservation but still he didn't want to give another car. The car unavailability wasn't the issue, the issue was Mr Evonte behavior. read more

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Megan was on the ball when i called her to let her know i would need a rental the next day. I called at closing time and was panicked. She offered to pick both my son, and I up so we would have plenty of time for my appt. This Hertz is located INside the Fairfield Inn and has a nice space to wait for your car. This particular morning, they were slammed, but everyone was taking care of quickly, and with care. Hopefully Hertz knows what a Gem Megan is. She explained everything in terms that I understood and did not try to upsell insurance coverage packages. Clean well maintained vehicles too! read more

Renter beware! Do not rent a car from hertz. Charged additional fees more the price of the actual rental, more than doubling the actual estimate. No receipt for chargers were sent. When I found the charge on my cc statement spend over an hour on the phone and was told a supervisor would call me back, of course never happened. Complete fraud, and terrible customer service. Under no circumstance should you rent a vehicle from this hertz location or any other hertz location for that matter. read more

Today was my first time getting a rental car, after getting into my first accident. So naturally, I have no idea how this was supposed to work. I thought I'd have it for as long as my insurance would allow/pay because I have no idea how long it'll take for my car to get fixed. After everything was said and done (not a lot was explained to me here about the process), I left with 1 of 2 cars that were available. At first he told me he was saving the other car for someone (why would you tell a customer that? Just say it's unavailable), but then he changed his mind and let me check it out. Luckily for that other customer, I chose the other car. The guy didn't tell me a return date or time or explain any of that to me. Pretty much just gave me the keys and had my sign for my card. Yes, it was easy. But I literally just drove off without this company's instructions for renting &returning their vehicle only to find out my return time and date was already set when I got home. I believe he was also the only one cleaning the cars. Once I got home and took a look at the back seat.....I got some cleaning materials and did it again. There was mud, trash, and dropped food all over the back. Wish I'd looked back there before I left. Another little side thing, in the beginning I had told him the accident was my fault. Towards the end of our interaction he said something along the lines of "I'm sorry about your car. Some people just don't pay attention out there." And in my head I was like "yeah.....me. Thanks dude." -_____- read more

I was referred by my insurance I called at 5:50 because my car was destroyed by a fallen tree and I was referred by my insurance. They put me on hold and never picked up again. I hung up and called back, by then it was after six, and it went straight to voicemail. Unbelievable. read more

Worst rental car experience of my life and I'm 46 years old. I made the fatal error of booking here instead of at the airport. It is in part my own error because I confused the two initially and went to the airport thinking my reservation was there. But once I arrived at their location there was a sign that said they were away from the desk with a number to call which was constantly busy. Now it has so far cost me additional time waiting for these guys to return to the counter (in a hotel), back in from the field from picking people up and getting cars returned. It is the height of inefficiency and has left me so frustrated I could cry. I will NEVER do anything like this again. The cost is considerably cheaper than airports but the stress and time spent waiting for them is off scale not worth it. Once they returned they were great but unless you have lots of time to kill do not rent from these folks. read more

Worst rental car experience till date. I would not recommend this rental car location at all. Don't go to this place unless you are left with no options. I would give negative stars provided I had option to do so. I had rental insurance (State Farm) car. There is only one person at this location who does everything and will keep you waiting forever. Initially they gave me rental car just for a week but actual authorization from State Farm was 3 weeks. I tried so hard to explain Nelson (front desk person at Hertz) that State Farm has authorized me 3 weeks of rental, so extend my rental for 3 weeks but he is not ready to listen. I kept coordinating with state farm and Nelson several time but no luck. So finally I called State farm and asked them to call this rental office to extend my rental for 3 weeks while I was on hold with state farm and then finally got extension of 3 weeks. I thought this is the end to it, but I was wrong. The car they gave me was ok for 2 weeks. Then suddenly car broke down with break system failure, I was trying to press break paddle but it was so hard that I couldn't press it. Finally I applied hand break to stop the car. I called emergency road side assistance and they gave ETA of 1 hour 45 to reach the location where I pulled over. I decided not to wait for 2 hours, I took a risk and decided to go on my own. I turned off the engine and started again and this time everything was fine. Next day I went to that car rental location and explained Nelson entire scenario. He gave me one incident report form to fill and went to check car and comes back with question saying that everything is working fine and there is no problem with breaks. I again explained him that the incident happened yesterday and not today. He was thinking I am lying to him. Finally He gave me replacement car with lot of questions and disbelief on me. Hate this Hertz Rental location and Hertz Rental Company as whole. read more

One of the worst experiences I've ever had. They are duplicitous and cannot be trusted. They never had the car class we reserved; talked us in to a higher class vehicle with the promise to get us a compact. When they failed to come through after a week, we returned the car and they charge me close to a full month's rental for 6 days!!!!!! read more

I had someone named Brittney help me today after I got into an accident yesterday. The accident wasn't my fault so I wasn't happy about being here: luckily the customer service was so great so I have no complaints. I had to wait 30 minutes but she ended up saying she would upgrade me to a bigger nicer car because of how patient I was. She also updated me throughout my wait, which I really appreciated read more

Had a long morning, so many thing to do. I was in an accident so the insurance company got a rental for me through Hertz. This location was the closest to where I live. The reservation was for between 0800 and 0830, I arrived at 0830. No one was at the desk. A woman was waiting with me, she mentioned that it was normal for them to be away from the desk for extended periods. Left to eat, because I was starving. Came back about 30 min later and still no one was there, woman was gone. Called the number, the guy said there should be someone arriving soon. Waited 20min, no one. Had to leave again for another appointment. Hour or two later I showed up again, luckily someone was there. At this point I was trying to finish things up to head to work. Hertz guy decided he needed to vacuum the vehicle and keep me waiting. My thinking may be wrong but I thought they were suppose to get all that stuff done before my appointed pick up time... so much time wasted. If they don't have people there, why have that location active? read more

Terrible branch of Hertz. I arrived to pick up my car as scheduled and the manager had disappeared to the airport on an errand...

STAY AWAY from this rental !! This place deserves a negative rating, but needed to settle for a single star since that is the lowest possible rating in Yelp. Apathetic customer interaction & total lack of accountability or responsibility. Had to drop my car (BMW Sedan) off at an autobody shop & to my bad luck my insurance set up a rental with this facility. I'd called 3 days ahead of my scheduled drop off & talked to Kevin ensuring they would be all set to pick me up at the autobody & set me up with a decent rental. However on the day I dropped off my car, no one from Hertz was there to pick me up. The autobody called them only to be told that they Hertz could only fix me up with a Minivan. When the autobody reminded them that I'd called ahead they pretended that I had made a mistake with the date & their records indicated that I was going to need the pick up & rental on the day I had called to ensure the reservation !! Well if that was the case, why didn't anyone show up or call me on that day?? No apology was offered & since I was desperate to get to work I agreed to go with the minivan rental. This was just the beginning of my problems! After waiting for 15-20 mins, Mr. Spencer Page from that facility picked me up, offered no apologies, except to blame it on Kevin. Once we got to the facility, Kevin just drove away before I had a chance to talk to him. Spencer started getting me set with a rental & after about 20 mins said there was an issue & that he needed to call a Hertz number. Instead of helping me sort through this issue, he left me stranded with the number in my hand to call & sort it by myself ! I tried calling multiple times while Spencer was busy getting ready to leave (apparently to pick up another customer) but the phone would never ring !! At this time I confronted Spencer asking him how he could just leave me stranded there withot helping ! He said "not my problem". I reminded him that they had already messed up the rental, to which he said "not my problem, that's Kevin's problem". I reasoned with him that I completely understood that he needed to attend another customer, but how could there be no one to help me? Where was Kevin? He said "he'll be back in 20-30 mins" & started leaving !! At this point, I obviously lost my cool. I'd been already delayed & now being left stranded!! I told him I will be following up with a review of how apathetic Spencer's & Kevin's behavior has been & this may potentially make me, my family & friends to NEVER again rent with Hertz , again he showed no concern. I eventually contacted Enterprise & they promptly helped me out !! read more

Great little office here. I reserved a car for 11:00. But due to late arrival, the office called to advise of the delay. They came and picked me up, and when I dropped the car off they drove me home. Hats off to Nelson. I will definitely be renting from this location again! read more

I would give this place a "zero" if it was available. To begin with, the agent was very nice but not knowledgable about the car or the area. As nice as he was, he was not able to give me directions at all. On top of that, no maps of the area. Thank God for smartphones.I rented an economical car, but it was anything but economical. My 8 cylinder car gets better mileage than this. When I got to my car it was very dirty, inside and out. Being pressed for time I took the car which was a mistake. Besides the stains in all the seats, there was a horrible smell. We were force to drive with the windows partially open. Bought an air freshener that didn't help. When I got on the freeway the first time, the car pulled so much to the right that it almost caused an accident. I had to steer to the left the rest of the trip. Then the rain came. When we got in, there entire front and back was soaking wet as well as the trunk. This goes to show that this car is poorly maintained if at all. When I mentioned it to the agent on my return, he just had a blank look, like "oh well". He did say "sorry" but it didn't feel sincere. Overall, this rental experience was the worst I've ever had. Rent from someone else as this was not what I expected from Hertz. Next time in DC I will uber or take the metro everywhere, and if needed I'll rent from someone else. I prefer to rent from "Joe's Rental" than Hertz. Stay away from this location. read more

I picked up a rental car from this location. I was signed for prepay of gas however the manager said he will charge for the gas used. I was not sure that is true but he convinced. Now they charged for the full tank. That is a bad service. Also I was charged for the toll even though I have not used the toll lane. The charge was $24.20 for which I am fighting for. Overall it is a bad service. read more