They rented my a car. That's the "good" news. The car was dirty inside and the employee was horrible. I left a box worth $100 behind and both times I called to inquire about it she was very rude. I live 90 minutes away so I knew it would be a while before I could get back. I asked her to write my name it so that it wouldn't disappear. She said "it already has your name on the address label". Really, thanks for that information. Of course the box disappeared. read more

This is the first time I have used Budget Rent a Car at the Sears Automotive Dulles Town Center location and this will be my last time. I reserved a car online and pre-paid my reservation. To my surprise, when I went to pick up the car, the Budget employee told me that there weren't any more cars left! I was so shocked because I had reserved and paid for the rental car already online. She also told me that there were no cars at any nearby Budget locations and not even at Dulles airport. I spent over a half hour at the Budget counter calling the Budget 800 customer support number and they said there were cars available. However, the agent was not answering at the Dulles Airport location so if I went there, I was risking that there were no cars and wasting even more time. The Budget employee told me that the only car she had available was just returned and the previous customer told her that the car needed an oil change since the oil light came on. She assured us that the car didn't need an oil change. She would not offer any discount for the inconvenience. Out of desperation to need to leave for an out of town trip, we decided to use this car, knowing that we could possibly exchange it at another Budget location somewhere on the way to our destination. When my wife first entered the car, she said it smelled like cigarette smoke. She is very sensitive to cigarette smoke and has a negative reaction to it. Also, the car obviously wasn't cleaned as trash was still on the floor. The Budget employee told us that it wasn't cigarette smoke when it obviously was. She offered to clean the car for us before we left. What a joke! The car came back with some spray smell, but the smoke smell was still there. There were stains and tears on the seats. Windows were marked with dirt. 45 minutes was wasted as we waited for this employee to try to scramble to figure things out. We had to leave our windows down throughout our trip to air out the car. I know this place is run by a franchisee but allowing customers to reserve and pay for rental cars online and then not having the cars available sounds like a scam! The employee didn't offer any discount or compensation for this fiasco so I would warn everyone to stay away from this location unless you want to be frustrated! read more

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I could ignore the MASSIVE wait time due to one single person taking care of the dozens and dozens of customers. I could ignore the marijuana smell in the car I rented when I picked it up. What I cannot forgive them for, however, was accusing me of stealing the car I rented when I dropped it off at the correct day, clean, in perfect condition, with a full tank of gas. They lost track of their own car on their own lot and blamed the customer. It makes me sick to my stomach. I had my friend who lives in the area visit their lot and he found it in 30 seconds and took pictures and video to prove it was on their lot. If some random guy can find your car on your lot in 30 seconds, why can't you? Oh, right, it's because your first choice is to accuse your customers of stealing before you even bother to check your own lot in case an employee botched the return. F*ck you, Budget. Also you don't answer your phone. I know why now. Budget, contact me and I'll send you all the pics and video I have. Or just look out your window and check your own damn lot. read more

I rented a car from them for 1+ months. They are slightly cheaper than the airport location - though this probably depends on the rates at the time of booking. I returned the car to the airport location when I left Virginia. read more

THIS WAS BY FAR THE WORST EXPERIANCE IN MY LIFE!! I was in a car accident and I had to get a rental. First when I called the employee told me no he didn't have any cars. But when I call customer service they did have a car. The reason he said no was because he did not know how to do insurance rentals. So after he called several people I finally got the car. It smelled like cigarettes. It gave me a huge headache. So I had to extend my car several times and it was a nightmare trying to do that. When I called as a courtesy to let them know I will be returning my car. He told me they covered it till the 18 so I would need to pay out of pocket for the rest of the Days. I refused and told him he needed to call Allstate because that is what Allstate told me to do. the owner HARRY was a complete joke! He refused to give me his name. Wouldn't call Allstate claims connection to ask for a extension as I was told by Allstate that they would have to do it! He was unbelievably rude and stated"I run this place so I do what I want" NEVER AGAIN !! read more