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Avis Budget Group

1.5 (2 reviews)

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Budget Car Rental - Trash on rental when pick up the car

Budget Car Rental

1.8(5 reviews)
2.4 mi

They rented my a car. That's the "good" news. The car was dirty inside and the employee was…read morehorrible. I left a box worth $100 behind and both times I called to inquire about it she was very rude. I live 90 minutes away so I knew it would be a while before I could get back. I asked her to write my name it so that it wouldn't disappear. She said "it already has your name on the address label". Really, thanks for that information. Of course the box disappeared.

This is the first time I have used Budget Rent a Car at the Sears Automotive Dulles Town Center…read morelocation and this will be my last time. I reserved a car online and pre-paid my reservation. To my surprise, when I went to pick up the car, the Budget employee told me that there weren't any more cars left! I was so shocked because I had reserved and paid for the rental car already online. She also told me that there were no cars at any nearby Budget locations and not even at Dulles airport. I spent over a half hour at the Budget counter calling the Budget 800 customer support number and they said there were cars available. However, the agent was not answering at the Dulles Airport location so if I went there, I was risking that there were no cars and wasting even more time. The Budget employee told me that the only car she had available was just returned and the previous customer told her that the car needed an oil change since the oil light came on. She assured us that the car didn't need an oil change. She would not offer any discount for the inconvenience. Out of desperation to need to leave for an out of town trip, we decided to use this car, knowing that we could possibly exchange it at another Budget location somewhere on the way to our destination. When my wife first entered the car, she said it smelled like cigarette smoke. She is very sensitive to cigarette smoke and has a negative reaction to it. Also, the car obviously wasn't cleaned as trash was still on the floor. The Budget employee told us that it wasn't cigarette smoke when it obviously was. She offered to clean the car for us before we left. What a joke! The car came back with some spray smell, but the smoke smell was still there. There were stains and tears on the seats. Windows were marked with dirt. 45 minutes was wasted as we waited for this employee to try to scramble to figure things out. We had to leave our windows down throughout our trip to air out the car. I know this place is run by a franchisee but allowing customers to reserve and pay for rental cars online and then not having the cars available sounds like a scam! The employee didn't offer any discount or compensation for this fiasco so I would warn everyone to stay away from this location unless you want to be frustrated!

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Budget Car Rental - Trash in the rental car

Trash in the rental car

Budget Car Rental - Stain on driver seat

Stain on driver seat

Budget Car Rental - Window with dirt. Unclean car

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Window with dirt. Unclean car

Ballston Limousine - Luxury Sedan

Ballston Limousine

5.0(12 reviews)
0.7 mi
Luxury
24/7 Availability

I had a great experience recently with Ballston Limo so let me tell you about it…read more.. I wanted to switch things up for my bday and at my old age, sometimes you can get a little stuck trying to figure out how to keep things fresh. I was entertaining an outing with friends that required a bit of a drive and thought it might be fun to rent an classic limo - like one we had back in the day for prom. Very often when I go with friends to wineries or day trips, everyone gets the sprinter vans now and it's just a slightly different experience. So I did request a quote for businesses nearby that might be able to accomodate my group, only a week in advance. While I number of businesses reached back out to me with quotes, I quickly learned that fewer companies have these classic stretch limos in their fleet. Ballston not only got back to me quickly, but was also available to hop on a call first thing that morning. Because there was some transparency on rates after seeing a number of quotes, I felt confident that their quote was fair and felt good moving forward with locking it in after reviewing logistics. The day of my birthday, the driver arrived on time and was great throughout the 6 hours he was booked. (Three of those hours we were inside eating brunch but he also worked with us to extend our time when we asked if we could drop by one more place before heading back from Baltimore!) Overall it was such a fun and memorable birthday. Thanks so much to Ballston Limo for helping to make it so special!

Awesome experience! Mr. Zahid was so professional, prompt and responsive. The ride was AAAAA+++ !…read more So glad we found you! Will be using you again in the future for sure.

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Luxury Van

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Avis Budget Group - carrental - Updated May 2026

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