These guys were very good to me. I had a very reasonable wait, they got me very quickly into the car, I had forgotten some thing inside and they said it aside I was able to go back and grab it. They were accommodating and courteous. I had a reservation for an economy car, and they gave me a free upgrade to a Mazda. Zoom zoom. In my book that's legendary. read more

Absolutely the Worst Rental Experience - Would Give -5000 Stars if Possible I rented a car through Costco Travel with Budget Car Rental at IAD for one week, with a total quoted price of $397.47. My flight arrived late at night, and I had to wait 70 minutes at the rental counter to complete the process. There were over 20 people in line and only one staff member working. The wait was excessive and showed a complete lack of regard for customers. The next morning (May 10, 2025), the rear right tire pressure dropped to 16 PSI. I had to stop at a gas station to inflate it. That afternoon, the tire pressure dropped again, so I contacted Costco Travel for assistance. They transferred me to Budget's roadside assistance, but my call was disconnected twice for no reason. No one followed up. I had to inflate the tire a second time just to keep using the car. On the morning of May 11, the tire pressure dropped again to 17 PSI (see attached photo). I took the car to a local Budget branch at the Marriott Hotel in Tysons Corner, McLean, VA, hoping to swap the vehicle. They refused to help and told me to return the car to the airport location, which was more than 30 minutes away, one way. I didn't feel safe driving a car with a recurring tire issue on the highway, and I didn't want to spend hours dealing with more lines. With no other choice, I returned the car to that local branch--not because I wanted to, but because Budget's service left me no safe or reasonable alternative. To make things worse, the final e-receipt showed a charge of $445.90 for just 36 hours with the car--$48.43 more than the full-week rental I had booked. It felt like daylight robbery. I contacted Costco Travel for help. After 70 days of back-and-forth, they told me Budget would only offer a $40 adjustment, citing that the issue "wasn't reported to the customer service team or pickup location"--even though I clearly tried to contact Budget and had my calls disconnected. Costco Travel offered no meaningful support and seemed unwilling to advocate for the customer. Disappointing, to say the least. Even though the car didn't break down completely, I returned it early due to safety concerns, and I should have been charged only for the time I used the car, prorated. Instead, I was charged more than the full-week rental for a car I had less than two days--and that had issues from the start. I will never rent from Budget again. Their customer service is terrible, their response to problems is nonexistent, and their billing practices are downright dishonest. Thankfully, there are other rental options out there--and I will be using them from now on. Updates on Sep 24, 2025 I tried to dispute with my credit card company on this insane and dishonest charge. After months waiting, I was informed today that my dispute failed. Again, Budget car rental sucks. Avoid it by all means. Waste of time and money, no service. read more

Budget - Low tire pressure not for safe driving. Budget rent this car to me. They don't service the car and they don't care about your safety. - Car Rental Near Me - Sterling, Virginia

I didn't think it could be this bad until I spent, all told, about 3+ hours here from waiting in line to trying to get my rental car to returning it. In short: AVOID! Next time, if I have to rent a car from Dulles next time, I would use Hertz or Avis instead. Alas, for this trip, I didn't know better. They had only two people working the counter for a line of customers that reached the door. Each customer took the better part of 10-15 minutes to go over basic information, insurance, etc. I was about ready to pull my hair out by the time I finally reached the counter. Things should've gone smoothly from there, or so I thought, until I walked over to my lot number and saw a completely different car parked there. I booked a Tesla for my trip (before you rag on me, yes, yes, I know, but I'm comfortable driving a Tesla and it's one less stressor during a trip when I don't have to start from scratch in figuring out how all the buttons work). I wandered aimlessly around the lot, before, completely crestfallen, I returned to the line and was told that I wasn't getting the car that I reserved but instead another car. Fine, I said. I was the picture of defeat. They pulled up another car in their system but never mind that one too - it was barely charged and I was planning on doing a lot of driving. So finally I get a car (props to the guy helping me, he was definitely doing his best). And it's a car that I spent maybe 15 minutes searching Youtube videos for how to turn on/how to shift into D/how to turn on navigation and lower the temperature. The cherry on top: returning the car the next day. When I pulled in, I saw signs for return but then the signs ... just disappeared and there was no one around to ask. When I tell you I was between a rock and a hard place, I mean I finally decided to park in front of the check-in office and again joined the line. It seriously felt like I had spent the whole weekend waiting on this line in the Budget office. Apparently I had completely missed the return section and had to circle the lot a few times before I finally saw the attendant - but before he hadn't been there and there was no way to distinguish the lines of empty cars to be returned versus the lines of empty cars that were just parked there. The bottom line: Budget is a hot mess. Come here only if you have time to spare. read more

TL;DR: Avoid. Dishonest practices, dirty vehicle, and a complete lack of customer service. A one-day rental at $61 ended up costing $146 -- not worth it. Reservation I made wasn't ready when I arrived. I was told only available option was a minivan, which I declined and offered to wait. After waiting 5-10 minutes, I was told a vehicle was available. In hindsight, this should've been a red flag, as the rep was insistent just a few moments before there were no other cars. I was handed a rental receipt stating car was good to go with full tank of gas. In reality, the car was in poor condition -- visibly dirty with dust throughout the interior -- and the brakes made a loud creaking sound when pressed. At drop-off, they tried to claim the vehicle had been cleaned and vacuumed prior to pickup (see photos), which clearly wasn't true. Gas was also not full -- it was just over halfway. I didn't notice until after leaving and, unfortunately, didn't take a photo of the gauge. That part is on me, running into twenty-four hours of international travel and exhaustion. Still, Budget charged me for a full tank, resulting in the cost of the gas being higher than the cost to rent the vehicle. I contacted customer service to file a claim and found there was no way to speak with anyone at the local rental location or someone in-country. I was transferred 4-5 times before reaching an offshore team that offered no resolution beyond a coupon -- which would require renting from Budget again. I will not be doing so and hope this helps anyone else from making the mistake. read more

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Gone are the days that you can trust Budget Car Rental for safe, clean and reliable rentals. The location at Dulles airport is no longer getting new vehicles, they are getting them from auctions already used and abused. The mileage standard for trade in is gone and they no longer maintenance let alone clean their vehicles. Onsite at the Dulles location I had to exchange three times because the quality was subpar and due to my concerns for my families safety on the road. These vehicles were trash, missing pieces from the body, huge gouged out holes in the tires, weird noises from engine, smoked smelling and not clean at all. If you ever see the windshield wipers up on the vehicles, that means there has been a compliant about a maintenance issue! Do not let them give you that vehicle. The third vehicle I ended up taking because I had no other choice broke down halfway during my road trip and I had to get another vehicle in that state! On top of that they charged me for gas on the broke down vehicle...make that make sense! Budget's vehicle breaks down due to the lack of care from your facility, how can I go get gas? Now I've been charge an additional $120 for a few gallons of gas on a broke down vehicle?!?! You should be compensating me for my hardships. Wrapping this up, I'll be taking this the BBB and the Consumers Protection Agency as I documented and took picture of everything. Folks we can't keep letting these companies take our money, giving us less than what we paid for and treating us less than we deserve. Renters beware! read more

Fraud, Fraud, Fraud!!!!! We arranged to rent a car through the United airlines site. The total cost of the rental for 3 days was supposed to be 166.10. We then had to extend two days, which we were told would be an additional 143.10. When we picked up the car we were very clear that we wanted NO ADDITIONAL insurance. The agent agreed and very rapidly produced an electronic pad to sign. We were never shown a contract nor were we given one. We trusted the agent who said there would be no additional charges. Let the buyer beware. Today we were billed 871.00 for the rental with multiple additional charges. We called customer service and were told that since we signed we were on the hook. They offered us total refunds of less than 75.00. This is a dishonest company and I can only assume that the agent and the customer service agent represent Budget policy rather than a dishonest anomaly. I have reported this as fraud to my credit card company and read more

Worst car rental I've ever experienced. Definitely avoid if you can. Not worth your time or headache. At drop off, no attendants , cars parked everywhere , very confusing process. Finally saw staff member told him about the issues. Says I'm good to go. I don't trust it given experience. Asked to talk to manager. "Ali the manager" shows up. I explain my experience. His reply: it's MY responsibility to 360 the car, in the dark, note deficiencies and report to toll gate staff before leaving. Says he's writing up claim. I may be contacted by claim department. Very frustrating especially as a responsible renter, returning car in same condition with fill tank. I pointed out that if someone on his staff would have done what he did at drop off all could have been avoided. He offered no apologies for dirty car, long wait or damaged car. Took NO responsibility. Unbelievable. read more

Budget - Car Rental Near Me - Sterling, Virginia

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Never go here 3 hour lines. Employees can't speak English or type on a keyboard. And when you ask for a paid upgrade they give you a downgrade and a car that has not been cleaned and filled with cigarette smell. And when you ask to change cars they say no it's not our fault. read more

Please do not rent from budget,They have horrible customer service.The people who answer the phones are always angry and they aren't polite at all.They charge you hidden fees and put holds on your credit card that that don't put back in your account.I hate budget read more

The worst rental experience I've ever had. Arrived at 1:15 am to get a car I reserved two weeks ago. They didn't have any car like the one I reserved. Then they gave me a big suv car that I felt uncomfortable driving, it had no gas to make it to where I was going, and the key fob needed batteries, and it was dirty. The guy kept saying he didn't have anymore cars. Yet at least five people came behind me and got cars. I canceled everything and sat in the cold at 2:30 am, by myself, in the dark, looking for another car rental place. Nothing was open or had cars, so I had to take a Lyft. I will never ever come here again. Last time I used enterprise at this airport. I'll do that or any of the others before this place. And that $400 dollar pending charge better fall off since I didn't get a car at all. read more

There is an abusive employee, Cathy, who berates her collegues in front of about 35 customers. Had to listen to her abuse for about an hour. Was told she has been here for 40 years. How is this behavior allowed? Renting cars, at an airport, should be expected to be busy. I've accepted that fact. But working with an verbally abusive coworker should not compound the already busy day for her colleagues. I will take my business elsewhere. I know it's not a big loss, but should be a big impact as I pass this to my collegues and friends. States here that feedback is important, well you have some employees that need some sorting out. read more

Terrible experience. Charged $240 for fuel when returned w/full tank. Have receipts to show when & where filled tank; they won't accept. Corp stealing from customers. read more

If I could, I'd rate this place negative stars. Ive been here for over an hour, waiting for a car that I reserved through Expedia. The place was packed, and the shuttle driver told us there werent any cars, but the two staff didnt make any announcements or tell us anything. I finally asked for an update, and she told us there werent any cars. Of course, that upset everyone in line because we all have reservations. I get that some thingsbare out of the control of the staff, because their reservation service keepsntaking reservations without cars BUT, what they CAN control is informing everyone in line so we cananage out own expectations. They are really just making a bad situation worse. And, we keep watching more people getting off the shuttles, walking in excited to get their car and start their vacation WTF. read more

Budget - loooooooong line :( - Car Rental Near Me - Sterling, Virginia

Car got tire air lamp up. B4 long drive next day, I had to go back to check. Service guys has been good since day 1 but a person who got air on tire for me didn't know how to reset the boot, went to customer service area. They told me somebody will help but nobody helps. I asked 1 guy at counter, he just said u need to swap car. And gone forever. I YouTube it and found after all. But including phone call to customer service it's been horrible. I never had this bad on renting car in the past. If I don't have to I could go 0 star. Wish I knew how bad this budget reviews are b4 I went for it. read more

Horrible company. Filthy car inside and out. We were told we had EZ-Pass and could drive through the tolls and ended up getting charged 200+ in addition to our car rental after we were home. We had 3 drivers on our car and should've been told that 3 or more people in a car were FREE for tolls. I called customer service to dispute these charges and the agent said I had the wrong billing address and would not help me. I even confirmed with my bank that my billing address was correct but she persisted in arguing with me. NEVER EVER will we use this company again. GO ENTERPRISE. read more

If possible, I would rate Budget at Dulles Airport with a zero and the same for their Corporate office. My wife had a work assignment in Gainsville, VA that last from April 27 through July 31. We booked a short term least/rental through Costco travel center for Budget. When we arrived at Dulles, the agent went over the details of the least. There was no condition discussed that we had to bring the car back every month and we were also told that our card would be charged at the end of the contract. About a month later, we noticed that our card had been charged for the first month. We called Budget and reminded them of our contract but they said we had to pay each month and that we would be billed each month. Since we had to pay it anyways, we were not to concerned about that. Around the same time, the car had to be taken in for maintenance (why give us a car that would need maintenance shortly). At that time, they have us a lesser value car; still nothing about bringing the car in in the future. On July 31, we turned the car in and was told that all was good. When we got the final transaction, we had been charged an extra $908 for late fees. Budget explanation was that we should have brought the car back every month and that this is documented on the FAQ area of their website. A FAQ site changes but we checked and that was not documented as they claimed. They also stated that we were told to bring the car back every month when we first picked the car up. That was an outright lie. Even if we were to bring the car back, Budget would/should have called us to make an appointment. It makes no sense to have customers randomly bringing cars back to them without some planning or collaboration from Budget with the customer. For months, we have been dealing with Budget to get this resolved. Around the end of August, we thought it was solved because a Budget customer representative and her manager approved the refund of $908. That refund never happened. So we disputed the charges through our credit card. Budget stated to the credit car dispute team that they had given a credit of $908 to our card on September, but that was a lie to. So I informed the credit card dispute team of this and now they have reopened the case with Budget. If you need a rental car, DONT GO TO BUDGET OR AVIS, they are not honest! read more

I had reserved a premium SUV (suburban) a few months in advance for January 3. There were no lines when I got there, yet it took 30+ minutes to locate a car for me. First they offered an SUV in a different class, even after I had told them I needed a large SUV since we had a lot of luggage. The agent kept telling me to go look at the SUV, which was a pathfinder. I knew it wouldn't be big enough. Yet I went and saw the SUV, and indeed it was small. I was told to keep waiting so they could locate a SUV in the class I had reserved. They finally found one and it was dirty inside and outside, but according to the gentleman that's the only one they had. I had no choice but to take it. I had also reserved a car seat for my toddler. They had me choose from a bunch from another building, they were all VERY DIRTY! but once again, I couldn't drive without one. I had to wipe it down completely. There was a complete lack of customer service, I would avoid the DC budget! read more

Would give zero stars if I could. Always an extremely long line and then there's a 50/50 shot there's an issue with the car they give you. I swear they prey on people's desire not to wait in line again by giving cars out that are dirty, have poor tire pressure, or other issues/check engine lights. Showed up 45 minutes early for my rental today and I still won't get my car on time. Shame on Budget and the slow moving employees who work here. read more

If you plan ahead...go somewhere else! They move at a snails pace and must hate their jobs because there is zero interaction with their guests. Whether you're here for Budget or Avis this place is an actual Shit Show! read more

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There is nothing fast about Budget fast break. There's always a line here and no quick 'pick up your car here' board like other rental car companies. Only one clerk dedicated to Fastbreak customers. Been here twice in two weeks. Both times the rental was old and smelled like weed. The bus pickup at the airport is less frequent than the other rental car companies. The air conditioning in this place always seems to be broken or not working properly. I've been a loyal Budget customer since 2009. Never, ever again. Got my car and it looked like it had been driven behind a gravel truck. Nicks and sings all over and body damage. Ugh! Hey Budget, get a clue. When the line of people waiting to pick up a car is out the door, you need more people. read more

One of the worst. Was humiliated here by an employee and was in line for an hour waiting for a rental car. Avis proffered does nothing unless you used it to book. Then when we got to car it was damaged with no tred on tires and filthy wreaking of smoke!!!!! HORRIFIC EXPERIENCE LEFT CRYING AVOID AVOID read more

Absolutely horrible experience. Monster line and only 2 people at the row of 10 checkin stations. Had FastBreak reservation, but there were no FastBreak packages ready to be picked up. Waiting 45 minutes does not constitute a "fast break." read more

Worst experience EVER! AVOID! Rented a car that had 35k miles on it. Fairly clean. Returned it very clean....had a few leaves on floor and a LuLu bag left with empty water bottles. Cleaned out entire car before turning it in. They charged us $250 because they had to vacuum the car! Will report to our VISA. ​ read more

Dont do it! Some of this branches employees were difficult to deal with and they do no accept any debit cards. Also needing almost a 300 charge on my card for a 126 rental seems outrageous. Had to cancel and use uber for my 3 day stay. Employees didnt seem phased as new suckers kept crowding in. Quality is what counts in the end, not just the cheapest!! read more

BEWARE - If you travel for business and use a corporate rental agency and credit card, this Budget rental location my use deceptive wording to get you to "accept" a damage waiver that's likely already covered by your corporate rental agreement. This happened to me while traveling on business, and they charged me nearly double the normal cost. I ended up having to pay the overcharge out of pocket. AVOID this location, I suggest going with Enterprise or National when traveling to IAD. read more

Fastbreak basically non-existent at this location. Fastbreak vehicles not ready even with months long reservation. Lines wrapped around the building regardless of your reservation status. No one directing the crowd, total confusion. Avoid at all cost. read more

Budget - Lines around the building - Car Rental Near Me - Sterling, Virginia

Absolutely incredible. The place was packed and line not moving and one of the people working here just takes off. There are simply no words to describe the hellish experience here. Stay away at all cost! read more

Avoid at all costs. Spent 2.5-3 hours in line, as only 2 clerks were working at any one time. Save yourself some time and go with literally any other company. read more

October 2020 - COVID Review: My husband and I rented an economy car through them for a quick socially distanced road trip. The staff was quick to help us and the rental experience was fast as well. We were in and out of there within 15 minutes. Returning the car was also just as fast! The inside of the building were markers on the ground on where to stand for social distance as well. read more

If I could rate this lower I would. Long lines, no urgency, gave me the wrong car and am now not allowed to leave the lot because my car that was in my space should not have been rented. Ummmmmmmm read more

On the 10th of August, I prepaid for a rental of an SUV to be picked up at the Dulles International Airport Budget facility. On the 13th at 7:00 pm I went to the rental agency for picking the SUV. There were only two SUVs available and was told that the KIA was the larger of the two. So I chose the KIA. When I went to take it back, it was noted that there was damage to the vehicle and told them I did not want to take it. The guy said that budget was aware of the damage and would give me $50 additional dollars off if you will rent. I took pictures of the vehicle and took it home. The car was going to be used starting the next day for a vacation. As soon as I got home, my family said take the car back it is damaged. You will get screwed over by Budget for the damaged SUV. I returned the SUV and was informed it was the only one. I said that is okay, you can have the SUV back and I will take my vacation later. I was told that all charges would be reversed. I returned the vehicle at that time. I checked my credit card and noted that 250.00 was added then $250.00 was removed. In addition to the $250.00, I had a payment of $499 which was the prepayment in advance. I waited a day to see the reversal of the $499 and it did not occur. I called the Budget help line and spoke to someone on the technical side about the issue. He told me that I came to the right place because the local agent could not remove the $499 because it was booked through the web. He pulled up the information on my rental agreement and saw when I had prepaid for the rental of the vehicle. I told him about the damage to the car and such and he told me "no problem, the $499 would be reimbursed". I also asked about the $250.00 because I had already paid in advance. He said that was a deposit on the vehicle and because I brought the vehicle back, the $250.00 was refunded. He sent two (2) follow up e-mails to me regarding the reimbursement of the $499 along with the case number opened on our discussion. In the e-mail, he stated that it would take 5 to 7 business days before I would see the reversal of the $499 charge. The reversal was not removed. I called the number at the bottom of the e-mail and spoke to a customer support person. He said I would have to provide all the documentation and that the case number that I provided was not good enough. I stated to him that other agent was able to pull up my account online and he saw the rental agreement. He indicated to me just because I had a case number that was not good enough, one is always assigned when support speaks with a customer. He gave me an e-mail address to send the e-mail to me. I sent it to him while I was on the phone and then he told me, he was unable to look at it. Finally, I get an e-mail from Budget stating that because I did not call customer support, when I am already at the budget rental place, I am being held accountable for a portion of the rental agreement. Here are their exact words: "The records we have indicate you have requested a full refund due to the condition of the vehicle that you received, as you returned this within 1 HR and had prepaid for 8 days.  If a vehicle is provided in unclean conditions, damaged or with odors, we advise our customers to call our customer service team, the location or Road Side assistance doing so the rental agreement may be notated and we may advise to exchange the vehicle at a near by Budget location. An early return of a vehicle on a prepaid rental with Budget does not constitute a refund.  As with similar third party prepaid bookings, unused portions of vouchers are non-refundable. When you book a prepaid reservation, you receive a discounted rate for the the time you have selected, by returning early a vehicle on a prepaid rental, you forfeit the unused portion of your prepaid voucher. Note that Budget does not take any more reservation for the vehicle that you had selected for the time frame you have prepaid for, this causes loss of revenue.  We will be more then glad to submit refund as a one time courtesy for the balance created off of your prepaid amount ($354.11) but we are unable to submit for a full refund, as the Understay policy applies.  Please allow 7-10 business days for the credit to fully process. We are sorry we are unable to provide you a more favorable response." So I am paying a sum of $144.60. If you take the amount of $499 over 8 days which I was renting it for it comes to $62.38 a day. Not a bargain, do yourself a favor stay away. read more

Budget - Tried give me a damaged car :( - Car Rental Near Me - Sterling, Virginia

Unprofessional staff, terrible conditions and constant mistakes. Do not do it. At the time, they couldn't email receipts which caused a big headache when their old school printer went out. I think they have updated that since then. I was in the area for 3 months and went a few times. Each time was a terrible, unprofessional experience with the staff and the cleanliness of the cars. Its run more like a franchise than reputable business. The shuttles were dirty and drivers were not the most efficient. read more

Budget - Car Rental Near Me - Sterling, Virginia

Don't bother. Car shabby and not clean. Service poor. There are plenty of other options that don't suck Use them read more

Budget - 26,000 miles and rust??? - Car Rental Near Me - Sterling, Virginia

This is the worst rental vehicle business I have ever experienced. There are two employees, over 40 people in line for over two hours. The employees are unprofessional and rude. read more

Do yourself a favor and save the headaches by spending a little extra and using a real rental Car vendor. At Budget Washington Dulles you can expect at least an hour wait in line to speak to a representative upon arrival, and then another 30 minutes as you queue up outside and wait for someone to bring you a car. Very unorganized! And I'm still waiting on Budget to provide my receipt, which I was assured would be emailed to me. Never happened! Budget "customer service" keeps telling me to wait 72-hours. Never Again! Choose one of the other nearby vendors. You'll be happy you did! read more

The sign says what can we do to improve ? hire more customer service agents. And then when the customer service agents are working they need to be attended to the customers, not out smoking. It took us over an hour and a half to get our pre-reserved prepaid rental car. The actual transaction only took about 5 minutes. However the wait in line it's very embarrassing for this company. A customer in front of me rented a multi passenger van needing seven seats they did not have one. He commented to me (the customer) that he had rented the van and confirm the reservation by telephone Fowlks it's about attention to detail. This businesses attention to detail is very waning!! read more

Had a great experience at this car rental facility. My car was ready when I got there with no weight. Walked right to the car and drove off. When I returned my car a week later, After I got on the bus to transport back to the terminal, A budget employee boarded the bus and asked if I had lost my credit card. Sure enough it must've slipped out of my pocket. Saved me a lot of hassle. read more

This Budget/ Avis location is a confusing place to rent a car from if you come by taxi/Lyft/Uber. There is no sign that indicates where passenger vehicles can enter to to drop off/ pick up. Taxis refuse to come in because of the layout of the place. Uber/ Lyft they get confused trying to figure out where to go. The management here does not try to help. Here's a simple solution: put a sign up next to the road that says, "Passenger vehicles also can enter here." The car I was given was fine, and clean . When I tried to exit with the car on the first day the guard at the gate complained about me not having a QR code that I never received. Just weird. It looks like this location is a much better experience for folks that ride the shuttle in from the airport. read more

Budget lives up to its name. After a redeye flight we waited 25 minutes for shuttle bus at IAD. Alamo driver was nice enough to give us a ride to the rental office. There were 2 people ahead of me in line and it took almost 45 minutes to rent a car. Freddie was the only person working and he was as slow as molasses. On top of being slow he wasn't nice. We reserved a pick up but was told they didn't have one and we were given something else. He didn't offer a transponder for the toll roads, and he was rude. Sorry Budget, you're never getting my business ever again! read more

I stood in line for three and a half hours, starting at 1:00 in the morning, when I tried to pick up the rental for which I had pre-paid. There was absolutely ZERO hustle or competency on behalf of THE SINGLE EMPLOYEE ON DUTY! I was finally given a vehicle that was much bigger than what I paid for, and it was absolutely filthy inside and out. I couldn't see out the rear window, or in the exterior mirrors, and there was wet coffee spilled on the passenger seat. I will NEVER rent a car from Budget again, and will tell everyone I know not to as well. Look at the Yelp reviews for the Dulles Airport Budget. They are scathing, and prove that the horrendous service I paid for is the norm at that location. read more