washington dulles was super accomodating in helping me do a swap after discovering my first minivan from philadelphia had 0% oil life the alamo car rental here had such a great selection to help me transport family in roughly a 900 mile trip in a week's time! im disappointed at the fact that after having multiple conversations with customer service about the fuel level of my first van rental didnt need to be filled, but later charging me after ive returned the vehicle i guess i shouldnt really worry to much because i ended up saving on the return to a different location also! the service here at washington dulles has been the better experience between ronald reagan and philadelphia hands down! read more

Alamo Rent A Car - honda odyssey we rented - Car Rental Near Me - Dulles, Virginia

Unexpected damage claim after return and disappointing customer service I have rented vehicles from Alamo Rent a Car about 3-4 times a year for roughly the past 10 years. Up until recently, every rental experience had been smooth and uneventful. However, my most recent rental in February 2026 was followed by an issue that has been both surprising and frustrating. Approximately four weeks after returning the vehicle, I began receiving emails from the Damage Recovery Unit (DRU) stating that a damage claim had been opened related to my rental. According to the notice, I was being asked to pay about $1,500, which reportedly included repair costs and "loss of use." This was unexpected. When I returned the vehicle, it appeared to be in good condition, and the return process was completed without any issues being raised at the time. I received the normal rental receipt confirming the agreement was closed and payment was processed. I did not take photos at the time of return, which in hindsight I wish I had done. Because the claim arrived several weeks later, I initially questioned whether the email might even be legitimate. After confirming it appeared to come from the damage recovery unit working on behalf of Enterprise Holdings (the parent company of Alamo), I called the number provided to understand the situation. After about 25 minutes on hold, a representative answered and collected my claim number, name, and address. I was then transferred to another representative. After an additional 4-8 minutes on hold, I was asked to provide the same information again. When I attempted to explain that I had returned the vehicle without any known damage and wanted clarification about the claim, I was told that because a dispute had already been filed, there was nothing that could be discussed during the call. The call ended shortly afterward without further explanation. To be clear, I understand that administrative errors and misunderstandings can occur in large organizations. My concern is primarily with the lack of communication and assistance when attempting to understand the claim. After being a long-time customer, I found the experience disappointing and hope the matter can be resolved. In the meantime, I would strongly recommend that anyone renting a vehicle from Alamo Rent a Car document the vehicle carefully (including photos) at both pickup and return, as it may help avoid confusion later. read more

I had booked a full size SUV from Alamo at IAD via Costco Travel a few months ago at what I would consider to be a reasonable rate. For some random reason before my flight in December right before Christmas I decided to read the reviews for the IAD location and started to stress at how many negative reviews there were. Because it was so late and rates had increased everywhere, I couldn't rent anywhere else and had to just see what would happen. I'm happy to report that I had a great experience lol. The person at the counter was friendly and got me through the paperwork pretty quickly. The person who was supposed to me show me my car was extremely kind and easy going and gave me a few options and colors to pick from. I asked for a vehicle I didn't see and he even went to go look for it and was able to find it for me and let me take it. Figured we should review the good experiences as well! read more

OmG! The real headache! This was by far one of the most disappointing experiences ever! The customer service was beyond rude. We've never had a good experience with Alamo in the past, but because we started booking through Costco and always got great deals and cars, we decided to give it another shot. Big mistake. I wish I had trusted all the 1-star reviews because they were absolutely right. We had a confirmation number from Costco and everything was supposedly set but when we arrived, they claimed they couldn't find it in their system and said we needed a confirmation number specifically for Alamo. Are you serious!!!! The manager eventually came out, but instead of helping, she just told us there was nothing she could do and offered us a ridiculously high rate. No effort to help, no apology, nothing, just like It's a third-party issue, bye Felicia! This was early in the morning, we were a family of five, and they treated us horribly. It felt like they didn't care at all. I can't express enough how frustrated and disappointed we were. If you're even thinking about using Alamo, don't. Take all those 1-star reviews seriously because this is exactly how they operate. read more

The bad experience I have ever had with rental car was Alamo, I reserved a car there and I paid for everything and even paid for the toll road. I returned the car on January 1, 2026. But now I see they took 187 from my card and I call them they did not have a proper answer. It's stealing money. I don't know how they do this. It's ridiculous. read more

We made a reservation for a Suburban-sized vehicle, which can fit up to 8 people, at least six months in advance. However, when we arrived, the staff seemed uncertain whether any such vehicles were available. They initially offered us a minivan, which couldn't accommodate 8 people and all of our luggage. After waiting for nearly 30 minutes, the customer service representative informed us that they had a Wagoneer available, though it was slightly smaller than a Suburban. Figuring something was better than nothing, we agreed and completed the paperwork. It then took them another 20 minutes to prepare the car. Once we loaded our luggage--barely managing to fit everything--we noticed that the car was clean and had just come out of the car wash. Unfortunately, there was one problem: the Tire Pressure Monitoring System (TPMS) light was on, indicating low air pressure in the rear left tire. The staff asked us to drive the car to their garage for further inspection. The mechanic quickly checked the vehicle and found that the tire had a puncture. To make matters worse, they didn't have a spare tire to replace it. There was a garage supervisor, he was incredibly helpful and immediately spoke with the customer service representative, who oddly suggested we take the car as it was. After much back-and-forth, he began looking for alternative options. Luckily, he found a Suburban that had been returned the previous night. He asked the mechanic to inspect it, coordinated with the customer service, and arranged for a car switch. However, another 45-50 minutes passed before the Suburban was ready. At this point, the supervisor appeared, seemingly unaware of the entire situation. Looked like a supervisor's approval was required to switch vehicles and she suggested we drive the Wagoneer out first, then return to exchange it for the Suburban. By then, we were beyond frustrated, having waited almost 2.5 hours. Thankfully, the garage supervisor once again came to our rescue, explaining the situation to the supervisor and convincing her to allow the switch. After nearly 3 hours, we finally received the Suburban. I am extremely grateful to the garage supervisor, who went above and beyond to help us. Unfortunately, I can't remember his name, but without his assistance, we would have left with nothing. While I would give him 5 stars, the overall customer service was atrocious and completely ruined our plans for the day! read more

Alamo Rent A Car - Car Rental Near Me - Dulles, Virginia

After a delayed flight and no way to get home at 10:30 at night with rain and wind, we were turned around for no reservation and told to just walk on the side of the unlit road to get to another car rental service. I understand having the expectation of reservations, but the way we were turned around at night in bad weather with no suggestion or solution was appalling. If you have those expectations, make sure people have reservations before you pick them up. read more

These folks ate the worst customer service agents ever. Stay away from Alamo at Dulles Airport. Try Sixt they saved the day after Alamo treated me like Sh*t! If I could give zero stars I would. read more

Alamo Rent A Car - No - Car Rental Near Me - Dulles, Virginia

Horrific! Avoid these scumbags like the plague. I have never come across people so unprofessional and rude and incompetent. No idea how this stays in business. Save yourself and do NOT rent here. read more

I went out of town, and I needed a car for a trip to Atlanta on a quick turn and burn. I looked at all three airports. I found the cheapest rates at Dulles. A Suv for $193 for 3 days. The other rates were more than$160 more. And I was able to rent at 6 in the morning. Got there parked and caught the shuttle to Alamo. The rental employee took my information, and I was in my way quickly. Went to my destination and returned no issues. But one thing the truck didn't have any runners. So I had to hop up into it. read more

BAD rental car experience. The agents tried scare tactics to get me to buy "their insurance" which would have doubled the price of the car rental. Told me that if I had an accident I couldn't leave the area and would be sued for their fianancial loss of not being able to rent the car out. I was talked into a toll device for $30 which was going to cover all the area tolls. A week after I returned home my credit card was charged for the tolls I went through. I contacted Alamo and they claim the device was so I wouldn't be cited. Just bad all around - very misleading and slimey. read more

I paid a little extra to go with a company that was reputable but in the end it didn't matter. I arrived from the airport and frankly the desk clerk was very unengaging and off putting. He was less then friendly and frankly grumpy. But regardless there were many problems besides unfriendly and unhelpful staff. The vehicle we chose had a broken ac. The second vehicle we chose was barely washed on the outside and still dirty on the inside. There were grease marks on the steering wheel etc. We however had to have this vehicle because it had the best space for luggage. The shuttle guy did not help us with our luggage even though we had our kids with us. Very lazy and also unfeeling. If their employees are a reflection of the company then it is a horrible company. My suspicion is that this company treats it's employees like dirt and so they feel no need to be helpful. And indeed they are unhelpful. read more

MoMo and the manager for Enterprise/Alamo/National just made my day at this location. I had a car scheduled with another company who had overbooked. Alamo was also low on cars, only having enough for people that had booked significantly in advanced. MoMo and the manager were so nice, friendly, patient and helpful. We ended up with kind of a funky car but I could not be more grateful they found a way to get me a vehicle. Absolutely amazing customer service. I also noticed that compared to Hertz/Thrifty/Dollar where i started my evening, they had immensely better customer service here at Budget even when having to turn people away. Lastly, their checkout / signature / payment process was one of the fastest of all their chains I have been to. Super awesome team even in a stressful situation. read more

Alamo Rent A Car - First electric rental for me! - Car Rental Near Me - Dulles, Virginia

BEWARE: Dishonest car rental. I picked up a car at Dulles International airport on 8/17/2023 and returned it on 8/21/2023. At the time of return, an employee checked the mileage and condition of the car and told me that everything was good and I was good to go. Over five months later on 1/30/2024, my credit card was charged $298 "cleaning charge". After calling my credit card to dispute this - I was told that Alamo claims that the car had to be cleaned for smoke odor and urine smell! Are you kidding me? We don't smoke we don't have babies or pets that could have peed in the car! After more than 5 months after the fact, how can anyone dispute such a claim? If, and I say if, anything like this has happened, why would Alamo wait 5 months to charge the customer? At this time I am disputing this ridiculous claim. WARNING: Get a written/signed statement that the car was returned in good condition when you turn in your car. read more

Guy at the desk was very helpful. There was no wait. Process was pretty simple. One bad thing was that he didn't know what his inventory. The cars were in very good condition. read more

As far as the car and the gentleman who took me to see the vehicle is concerned, the experience would have been a 5-star. Unfortunately, my counter experience and the misinformation I was given which incurred me fees I had not anticipated, have lowered my overall review and opinion of this particular Alamo location. I had rented the vehicle in advance and given all my information on Expedia. When we arrived at the front desk, the gentleman working needed to type all of my information again as if I did not have a reservation in the system (I did). Okay, no problem, maybe this is just a policy. He then asked me if I wanted to get an EZ Pass responder for $3.95/day plus tax. He said it would come out to be about $12 at the end and it would ensure I would not be charged any toll fees. I asked him three times to confirm: if I pay for the device for the duration of the rental, I will not incur any toll charges? He said yes. I did not need the transponder as we were doing everything in Loudoun Co etc i.e. not on toll roads and I was avoiding the Greenway. That said, I got it just in case. Since we did not use it the entire time, I chose to use it the last morning on the way to the airport since I had "paid for it anyway." I took the Airport exit on the Greenway (which always annoys me that coming from Ashburn on this private tollroad you pay $4.50 to the airport). When we dropped off the vehicle, I was charge $19.14 with taxes and then a few days later, the charge for the toll road also showed up on my credit card. I called today and found out the gentleman had either intentionally deceived me or doesn't know the policy. You pay for both the rental of the transponder, but you also must pay any tolls incurred. I'm thankful we didn't decide to use 66 during rush hour just because we could. The corporate customer service gentleman, Alex, filed a complaint for me to the manager and also helped me out with the invoice. The car itself was very nice and very clean. We enjoyed driving it. Their front desk personnel, however, needs better training. read more

On the last day of my reservation, I ended up needing to add an extra day. When I was on the phone with them, I asked if I would be able to receive a receipt showing the total for the original reservation because I needed it for a refund, to which they said yes. I only recieved a receipt for the updated reservation with the extra day. When I called Alamo customer service, they told me they were not able to split a receipt and I would have to call the airport location and ask for a split receipt there. I called the airport Alamo and they told me this is not something they can do. Becuase the dates on the receipt don't match my original reservation, I am now not able to get a refund and am out $400 because the person on the phone assured me that I would be able to get a recepit for the original reservation. read more

I am not extremely particular with a short term rental. I got a decent price over all... Where this experience lacked was customer service and the facility itself. I had my elderly mother with me and 4 bags plus carry ons. it was raining and she was not able to help me in any way to get everything into the building so I could wait in line to get a vehicle. Once I got everything in I finally made it to the counter and got a car, then off to the parking lot where not 1 but 3 of us went for the same car. This is where the Pick the car is a pain in the ASS!!!!! It was pouring and 3 people went after the same SUV because we were told to. Get it together people. read more

I made a reservation for a Premium class. There were none so I was given a sub compact for more money. Half an hour of explaining and I'm stuck paying more for less. Had to charge more because the plane was late 90 minutes. read more

The option to complete a survey, atbyhe end of a phobe call, is possibly the worst choice Alamo has made, in terms of customer service. If an operator has any sense you might not give them a good survey, they simply hang up on you or transfer you to somewhere they know no one will answer so you'll hang up. The problem is, if you really need to get something done, you'll need to return the car and go with another rental car agency. The next time I have to fly, I'm going with Avis, even though it costs more. In the long run, Alamo costs more after you fix the probkem you're trying to solve, i.e. changing airports. I should be clear; this was NOT a one-time issue. This hanging up on me occured 3 out of 3 times and, no, it's not my phone. No one else hangs up on me. read more

Alamo Rent A Car - POOR CUSTOMER SERVICE, BAD MANAGEMENT DECISIONS. - Car Rental Near Me - Dulles, Virginia

i made a super positive review about this specific location. about an hour later i received a call saying we weren't charged for the two days we extended and the price was almost $200 more than what we were quoted when we extended. yesterday we made a call asking to extend our rental for 2 days. the extension was approved and we were told it would be $82 TOTAL for two days (39.99 a day). i was called today stating we weren't charged for the extension and it would be $239. when i brought up the change of price and how i wasn't quoted that, i was told i could talk to a manager, and then was hung up on. read more

I have rented from them 4 different times recently and they have been great. Car was brand new, clean and beautiful. Everyone there was so helpful and professional. Price was very good and never anything different than I expected. Honestly such a good experience that I keep going back. read more

Reserved a Nissan Frontier around 6pm, Tuesday, 4Sep via car rentals.com for 8pm pick up, got there around 820ish. Visitor parking isn't obvious so I just made up a space in my friends car. There was all kinds of things going on, cars moving, mechanical work, car wash, interior cleaning...I walked into the lobby, I think I was grumpily greeted. Rashid was my attendant asked my name and what not, along with my DL and CC, asked me about insurance and gave me a paper to sign and walked me outside. He asked if I was moving, which I am but he also asked if a mini van was fine and I said no, that's not what I asked for. He walks away, I assume to find something else and disappears. I go back to my friends car and wait, I see Rashid come out of a sea of cars in a Ford F-150, he drives it through the carwash then goes to the area where they're cleaning to do a quick once over..they do and then the guy backs it out but looks like a dear in headlights, I tell him I think that's mine but Rashid had disappeared so I went to get him, he okayed it and I literally hopped in as I'm only 5'2. This thing is huge but it's all the had besides a mini van, it worked out because I can use it to move some things but why have options on your website if you don't have them on the lot?? read more

Alamo Rent A Car - Why is it called Alamo? - Car Rental Near Me - Dulles, Virginia

Review #093 - 2018 I showed up at around 3 AM on Tuesday, April 10th, to return my rental and I was expecting that someone would be around to take the return. Unfortunately, it's self service after midnight, I believe, so I was out of luck. I didn't know exactly what I was supposed to do with the keys so I asked the security guard if he knew where I should leave the keys & he just told me to leave them in the car. I asked him where do I get a receipt that my car was returned in the same condition that I picked it up or that I fully filled the gas. He seemed annoyed with me, but noticed that I was struggling with my daughter crying in the car & had zero humanity to offer any help with my luggage or anything whatsoever. I understand that it's 3 AM & he probably didn't want to be at work out in the cold, but to brush us off and just walk away while we needed help was just inhumane. Thankfully, after the shuttle driver saw me struggling for a while, she came out and asked me if I needed any help with my luggage. The difference between a mother, who has experienced hardship and a guy who has no humanity is a world of difference. The 2 stars is for the shuttle driver. Thank you! read more

Thanks to Costco membership, I got to rent from Alamo recently. Although the first time experience was not so pleasant, the second time one was awesome. The lady who checked me in (Sonia) was very professional and knew and did the right paper work for an additional driver. The day after I returned the car, I went back to them to see if they found any keys in the car. (I lost my house and mail box keys somewhere last night..:( ) Sonia was there and after she took my information, she kind of connected me to a very ----- young lady who was in charge of admin/lost & found. She (Cherish) was so sincerely helped me locate the car to look for my keys in the car, in the heat. She was very very nice. An excellent representation of Alamo, I thought. Although the keys were not found in the car, I really appreciated her effort to help me out. I went to the next spot where I thought I might have dropped my keys after I left Alamo. Then there they were! I found them in the parking lot of Marriott Dulles! Happy Ending. :) read more

AVOID, AVOID, AVOID... and when I say that I mean all brands under the Enterprise Holdings umbrella, so Alamo, Enterprise, and National. This particular store front is horribly managed, operated, and staffed. I won't get into the particulars of my incident at this rental facility, but avoid the employees 'Mo' and the manager 'Alfred'. After contacting the regional managers I truly understand why it is that persons in the store fronts act with such ignorance and lack of good customer service, and its simply due to the fact that there is NO direction or proper training from the upper staff and managers. If you want to effortlessly rent a car without persons making up policies that DON"T exist IN WRITING then go elsewhere. There is plenty of options at Dulles, right next door to this horrible rental car facility. You've been warned! read more

It took FOREVER to get my rental because there was only one employee working the counter. However, he was pretty quick and friendly. No hidden fees or charges. Car was clean with the gas tank full. Nothing unexpected happened which is all I can ask for from a car rental company lol. read more

Doing a trip Friday Called last night to confirm my reservation and modify to a smaller vehicle. We went from a 15 passenger to an 8 passenger which was confirmed yesterday. Today, I called to change the pick up time. When I asked to confirm the passenger vehicle, I was told it was a 7 passenger. I said no I told them yesterday an 8 passenger. The guy was very rude and says "sorry that's all we have." I ask for a manager and he says they will tell me the same thing. I call the local number and deal with it there. I said no, I contacted this number and was confirmed with what I had asked. Then, I got put on hold. They have cheap prices for a reason. Customer service stinks. read more

I will continue to echo here what others have said, the customer service sucks! Seriously, perhaps the worst customer service, due primarily to communication problems, I have ever had in car rentals. We arrive to Dulles, two adults, two teens, two infants in a twin stroller. We have to walk maybe a quarter mile to the shuttle stop. Shuttle is very full, standing room only. The driver was friendly, BUT, there was a communication issue. I tried to ask questions about the seat belt laws in Virginia since we are from CA where you're ticketed for no seat belt, and, the driver tells me "all cars have seat belt." Ah, no sh*t, since like the 1970s. Thanks for nothing. So, we arrive at the counter, arms full of suitcases, baby bags, babies, etc. And, I provide the reservation and credit card, but, I'm having trouble finding my drivers license. Now, the license is in my purse, I threw it in there when we went through TSA and they started tampering with the baby's bottles. It wasn't in the normal spot. I start digging things out of my purse frantically. In the meantime, the customer service agent decides to demand my drivers license three times. Now, you see a lady with her hands completely full, and, she tells you as she places a wallet, a hair brush, and an eye glass case, amongst other things, on the counter that she is looking for the license, and, your great customer service training tells you to still keep repeating herself, I need your drivers license. Ah, again, no sh*t lady, wtf does it look like I'm doing here? How better could I have communicated that I was looking for it? My hair brush on your counter doesn't tell you things are not going smoothly for me? How does a customer service agent interpret the situation and then continue rudely demanding something that is clearly coming if you implore maybe a little common sense and compassion? I had to respond abruptly that I am STILL looking for it. Why is communication so difficult??? I should have just walked out at that point and walked across to enterprise. But, alas, about two minutes in, I find the license hand it over and finish check out. (yes, she demanded four times in less than two minutes) She says, "He will show you to your car." Some guy then stands there, doing something else. I walk over to my husband perhaps ten steps away from the counter, I'm steaming mad, can't believe this ridiculously bad service, when, the guy then walks silently to the automatic door adjacent to our group, turns toward us whilst standing in the doorway and says, yours is the one in the front there, points to a parking lot FULL OF CARS, and then walks back to the counter. Is that what we call showing me to my car? I have all these people and all these bags, and you think pointing to one of perhaps fifty vehicles is "showing" me to my car? First, which car, then, where are the keys???? How do you open the fuel door? Are there any special features of the car I should know about? Nope, no further instructions, he didn't even EXIT the BUILDING to "show" me to my car. Returning the car a week later was exactly the same. It's dark, 3am, the SIGNS point you to park under the lights near the shuttle stop. The employee, who is cackling with someone in a non- rental car idling in the parking lot, starts waving us over to this dark, uncovered area of the parking lot, doesn't say a word to us, continues laughing and talking to this person in the car, hands us a receipt, and continues the conversation. From the content of the conversation, it sounded like an unsavory series of events, we were just happy to be going home. We left on the shuttle. Didn't even try and engage because of the horrendous experiences we'd had with Alamo. The next time we travel, I can guarantee you we will not rent from Alamo. EVER. You never get a second opportunity for a first impression. read more

Update Sep 2017: It's funny that Alamo keeps adding these notes to my review asking for me to contact them. It's complete BS and all for show. You try to contact them and they just give you the runaround. How about not charging $115 for three dog hairs? Ridiculous. UPDATE 12/11/2016...still one star!: I tried contacting Alamo via the message from "DR" below but my email was returned twice. When I contacted Alamo via their website, they continued to refuse to fix this situation. Ridiculous. Therefore, my review of Alamo remains NEGATIVE. Alamo charged me $115 for "animal hair detail". Even though dogs are ALLOWED in Alamo rental cars, I took care to cover every inch of the car in sheets and blankets to courteous, even though my dog doesn't shed much. Before I returned the car, I cleaned and vacuumed it out as well, just to be sure. When I complained about the fee, I was told it was because of allergy risks to future renters. (If that's an issue, DON'T allow dogs in Alamo rental cars!). They provided me with a few photos of the "damage", which was - seriously - a few hairs. How does it take $115 to vacuum a few dog hairs?! There was probably more of MY hair in the car! When I requested an itemized receipt of the detailing charges, I received no reply. So I contacted my credit card company to contest the charge. Alamo provided a shady receipt to them, which states a $95 "cleaning fee" (!) but suspiciously, the $20 in additional charges were not even noted. Incredibly aggravating... and fraudulent. Watch out for Alamo - according to a friend in the industry, they are WELL KNOWN for adding on these bogus charges. AVOID ALAMO. I will now only rent from their competitors. If I could rate Alamo at Dulles zero stars, I would. It pains me to give them even one. I will never, ever rent from them again. read more

Alamo Rent A Car - THIS is what they charged me $115 for. Seriously?! - Car Rental Near Me - Dulles, Virginia

As requested I sent details of my claim to care@Alamo.com only to be referred back to the same department that I had the issue with in the first place .. oh welll read more

I advice everyone to look at your receipts after you return the car to Alamo. They added in 2 gallons of gas to my bill at $3.46/gal, despite the fact I had just filled the tank at the gas station less than 1/2 mile away. I called customer service and they removed the charge no questions asked. I'm not sure if I got a real great customer service representative, or if they just knew I called them out on a scam. I know $7 extra on a bill isn't a whole lot, but I don't appreciate them using a dishonest tactic to make a profit. The experience with Alamo, otherwise, was just fine until I saw the receipt. read more

I have been a Alamo customer for 20 years. This location changed all of that. They charge a 200 deposit when you rent. We asked them to change our reservation Moe said"do it on line we don't make reservations". It was not making a reservation it was changing one. I am done here. Poor customer service does not even describe how bad they treat you. I reached out to customer service via phone and through email and was treated like they didn't need my business. I understand it you need to charge a deposit that's not the problem but don't be rude about it when it's a new policy and don't be sketchy when you ask about it. read more

I went to rent a minivan for family vacation. We have one issue about the date of return. The coordinator Jonathan is so friendly and nice. He helped us to solve the problem. We really appreciate his help so much. read more

Alamo Rent A Car - This is their kiosk. - Car Rental Near Me - Dulles, Virginia

1. I asked loud and clear if I can add my spouse for free? They said yes. 2. I called them again after booking the car that if I can indeed add my spouse for free, because google says otherwise, they said yes. 3. I asked them if there is additional charge I would like to have no additional driver. They said no worries we have got you covered. When I go return my car, they charge me 65$ extra for additional driver. Please go to Avis (save money time and hassle) Alamo IAD is absolute robbers. read more

Had a horrible experience after renting from this Alamo branch, including a car that REEKED OF CIGARETTE SMOKE and a bogus $500 FEE. We a car at Dulles in February that smelled like smoke, my wife, infant son, and I were told we could exchange it at Union Station the next morning. Brought it in, told that we couldn't exchange it there ("it doesn't matter what they told you on the phone"). We asked to see the manager, but he refused to talk to either Kate or I in person or on the phone. Initially the claim was that he was 15 minutes away, so we waited. Then it was changed to he couldn't talk to us. We were eventually given a lemon minivan with: trash inside, scratches on the rear bumper, right door, and left door, and a right door that stuck. The agent refused to do a walkaround with us, so we called the main office to try and establish the damaged and undocumented car (the mileage wasn't even recorded, and the agent sent us off with an ominous "you should just go exchange your car at Dulles." Assured that it wouldn't be a problem, the call was recorded, and returned the van to Dulles 5 days later as planned. There was no walkaround, nor anyone available to do one. Alamo sends us a bill for $561, claiming damage to the left rear door was our fault. Nice job. Remember everyone, don't "go alamo." I would recommend against having anything to do with the company or its owner, Enterprise. Any group that can be this shady is a risk to come for you and your wallet. read more

I don't write reviews very often but I wanted to take out the time to point something out about Alamo in general and this specific location. I rent cars pretty consistently, b/c of travel and other reasons, probably at least once a month (from various other car rental services). This is by far the worst experience I have ever had. The details are as follows: IN TRYING TO EXTEND MY CURRENT CAR RENTAL, I was unable to reach anyone that has been able to help me. I had an emergency and needed to extend my reservation -- instead of having the ease of service of being able to do it online or over a simple phone call, my time was wasted trying to get help. I called the initial 1(888)826-6835 number provided on the Washington-Dulles location's website... I was directed to a calling service in India! I was told the system was going to be down for the next 5 hours. 5 hours later, I call back. I give the calling service my RA number. She's unable to "pull up my reservation," gives me a condescending tone, then changes it when she realizes your system is still down. Asks me to call back half an hour later. I do so, she pulls up my reservation, and has no ability to modify my reservation, and CAN GIVE ME NO REASON WHY. She directs me toward calling Washington-Dulles' reservation counter directly and gives me their direct number (FINALLY). The Dulles number I was given to call was: 703-826-6893. I desperately gave them 10+ calls and a voicemail in the span of two hours and were not able to reach them -- that is incredible but I guess something to expect if the outsourced calling service was to be any indication. The Dulles number was confirmed multiple times by MULTIPLE other calls I made to the original 1-888 outsourced calling service, in desperate search for help. The same answer I kept getting from your India representatives, when informing them that I could not reach single live person at the Washington-Dulles location, was that it is a 24 hour location. WHAT GOOD DOES THAT DO ME if they're not responsive AT ALL? It's more maddening that there was no consistent answer from these service representatives, and more so, no helpful assistance at all. To summarize: multiple calls to multiple numbers. 1) USELESS calling service that can't seem to extend my reservation -- again, still not sure the reason they can access my information but make no changes to it. 2) Washington-Dulles must be constantly busy, maybe too busy for a customer's phone call. I hope to save someone else the stress of going through a situation; and to have it exacerbated by a "service" provider that advertises ease of access and customer service. BY FAR THE WORST EXPERIENCE RENTING A CAR. read more

The car was dirty. Some trash under seats and some spots on passenger seat. I was tired after long distance flight so I didn't check the car at their location. I didn't find the car that I reserved on line because there wasn't any economy car. So, they gave me a "mid size" car which I didn't like. read more

Got a last minute deal through Hotwire for $16 a day but the website stated you can pick up the car from the airport, not offsite like the others car rental places. This was incorrect, had to ride the car rental shuttle to the offsite location where the majority of the car rentals were. About a 10-15 minute ride. They shared a building with Emerald Car rental. Even though the website was incorrect, got a good rate and even got a full size car since the sub compacts were all taken. Easy to get out of the outdoor car rental facility and easy to find when you return it. Easy to return, you don't have to do anything but park and walk over to the outdoor shuttle stop a few feet away and wait for the shuttle back to the airport. Only a 10 minute wait. read more

We had a one-way SUV rental to NYC, and were given our choice of vehicles at the location. The checkout at the counter & exit gate was quick & efficient also. I had to leave my car there for a couple of hours and the manager Jesse Buck had no problem accommodating that request. He also recommended a vehicle with the appropriate step-height for passengers. Overall, a very pleasant experience. I took a star off cause the first vehicle we saw could have been cleaned a little better. Luckily, there was more than enough inventory for us to switch to another SUV. read more