So close to a perfect experience. Let me do a run down: -Counter staff: excellent. Friendly. Fast and efficient. - Price: great! I got a BMW X3 for what Hertz was going to charge me for a Toyota compact. - Vehicle: Great! See above. - Check in return: Fast, efficient and friendly. Why the four stars instead of five? Well, had it ended there where it should have, it would have been. When I got to my gate, I suddenly realized I had left my glasses in the car. I immediately looked up Sixt's phone number, and it was a 888 number so I knew it was not going to the branch. The clock is ticking so I start heading back while I try and navigate the phone tree. No, I'm not looking to rent a new car. No, I'm not reporting an accident. I'm nearly out of the airport when I finally get a human and tried to explain my situation. I had just left, the glasses were I. The armrest. She tells me there is nothing I can do, and that I would have to go online and file a missing items report. "Could I please just talk to a desk agent? I'm sure the car hasn't even been cleaned yet?" No. I have to follow procedure. I decide to head to the shuttle anyway. From there, again, I start getting great service. The shuttle driver takes off early to get me to the field office. I run in, and the people immediately guess who I am. Before long, I have my items back, and I am back at the airport before the plane boards. All of the local people at Sixt were great, friendly, professional and helpful. After my experience with the phone support, I would have dinged them more, but their local staff saved the day by going the extra mile. Sixt, if you are reading this, you have a great staff at Dulles Airport. I can't imagine I am the only person who has experience frustration in your call center. Before Sixt, I preferred Hertz, as their customer service was bar none. Their service has been drifting in recent years which encouraged me to try Sixt and now I am a convert. I use Sixt whenever it's an option. This experience doesn't change that. If you can improve this problem, though, I can easily see you supplanting most of the other car rental companies in the USA. read more

Horrible place, long line, one person. An available person is rude; he only helps those who check in online. He is free; he can help the line. But rudely left First and last :( Suppose you save $20 bills. Not worth it. Very rude staff at this location, which is unfortunately next to the airport. read more

I returned a Sixt rental where the attendant pointed out one small cosmetic scratch on the side panel. A few days later, I received a bill for $1,340.53. The damage packet Sixt sent didn't match the return inspection. It included rear bumper damage and repair charges that were not identified as new at drop-off, plus padded fees like a $200 admin fee and "diminution of value" -- all based on a preliminary estimate, not a final repair invoice. I emailed Sixt multiple times asking for clarification and received no response. I ultimately had to file a claim through my credit card's rental insurance, which paid it, but that doesn't make the process acceptable. Without coverage, I would've been stuck paying four figures for a minor cosmetic issue with inconsistent documentation. Renters: take photos and video at pickup and return. I won't rent from Sixt again. read more

Came here during a power outage. They were struggling to keep up with the people walking in. They had to do everything like the old days. Call for credit card approval. Paper. No cars available or clean. They were trying to clean cars while people were waiting. I was waiting about 30 mins. I even did an on line check in. Ridiculous. I should have received a huge discount for the inconvenience. I didn't. Yes this was a one off but for a place like this, that rents nice cars, you expect way more than they offered on this day. read more

Awful experience. Waited 1 hour first in line because the customers in front of me were complaining about their experience. I then was asked to wait another hour to Get the actual car I ordered. Had to upgrade to get a car and not wait even more. Got a car with about 20 dents and scratches. Had to take pictures of all of them. Even then, at return they claimed I had made another BIG scratch. Luckely I had picture of then one as well. Do not trust this company. read more

Want a full-size, smoke filled disgusting Tahoe experience? Like standing in long lines with one poor employee at the desks at 11am? How about being stranded at the return area at 6am- Shuttles are to start at 5:30am and there's nobody available to drive the bus? Or, how about being sent by the SixT representative to run next door and jump on the competitors bus so you can get to the airport? Upon retuning home, being brushed off by SixT with the promise of a $100 voucher for future SixT rental. You think that makes up for $500 of horrible treatment by SixT? I don't. If all of this sounds good to you, make reservations with SixT. Never again. Buyer beware. read more

We have used SIXT in a variety of locations, always with positive results. Airport pickup was fine, and the driver helped with our luggage. When we got to the location (late, because our flight was delayed), the representative, Adda, was friendly, helpful, efficient, and clearly explained the different options. We got a free upgrade to a very nice Volvo, and were in and out in a few minutes. BTW, most (if not all) of the bad reviews look fake, since they are from people who have no friends, and have posted few (if any) other reviews. Maybe fake reviews from competitors? read more

Seriously BEWARE! Rented a car in Portugal and problems started immediately. Rental agent using scare tactics to coerce us to upgrade from my reservation. Returned the car and agent is inspecting it like nothing I have ever witnessed. Finally I see agent circle something on the windshield. It is a tiny tiny chip. I am immediately like no no no and he says "this is not your responsibility. Just marking for next customer ". I ask to speak to a manager. He confirms. Not my expense. So I have to make my flight and leave signing the return. 2 weeks later, we receive notice of a charge for windshield repair. A whole battle and credit card dispute (which I won) but still receiving emails and bills. They are shady! Beware! Video tape your car and better yet, stay away from them. Fraudulent! read more

Renter beware. Sixt has adopted some shady practices lately to make some extra revenue. We use them for a corporate account and suddenly people are being charged for make up damage expenses. Car will clear inspection and then we get hit with a bill for damage. This was never an issue before but is becoming a common practice. We rent hundreds or more cars from them every week and most people are starting to use other vendors. Just be aware that they will try to make up fees after drop off and you will have to use your valuable time to dispute it with a less than helpful customer service rep. If you continue to use them, take as many pics and videos as possible! read more

I'm deeply disappointed by the outcome of my experience. The car I was given was old for the price of a rental and had a lot wear and tear with over 40 damages all around the vehicle's body that already existed in the previous reports. The charged me $52.76 for damages that were already on the hood of the car. They just want to make money by bluffing customers and lying about damages. Horrible return agents. I will never rent from them again and strongly advise others to avoid this company. They never give you the car you paid for. read more

Warning - do NOT EVER rent from this company. I returned my car and they found a pre-existing scuff to the bumper and are charging me $1,600. I have tried to dispute the charges, but their customer service is open with only limited hours and they keep me on hold until the call drops and now are taking me to collections. I WILL NEVER RENT FROM SIXT AGAIN read more

They go after a few tiny little scratches on the bumper lucky I bought the peace of mind coverage.

We were concerned by the negative reviews but we had a positive experience. Landed at Dulles Airport, shuttle to Sixt Rental, fast and friendly service, got a great vehicle, no problems at all. read more

Horrible experience. Left a brightly colored pair of headphones in an obvious spot in the rental car. Notified them within 30 min of return the car and they said they couldn't find them despite the tracker showing them appearing at their rental car lot. Now, due to their negligence in assistance, they appear to be at some random house. I would never recommend using this company as they are dishonest and unhelpful with lost property. read more

I rented a SIXT rental car for two days while in the DC area. The vehicle sat in a residential driveway for almost the entire visit. The day after returning my vehicle I received an email regarding five scratches on both the passenger and driver side and soon after a bill for more then $1500 to repair. Unfortunately I did not take photos of the vehicle before departing the lot, nor did a SIXT employee. While it is certainly possible that the car was scratched during my rental period of two days without my knowledge, it is extremely unlikely - especially on both the passenger and drivers side. As another post recommends - take photos and video before departure. I will also, never rent from SIXT again. read more

I had a perfectly fine experience! Service was quick, shuttle driver was great, return was easy. I only paid ~$250 for an entire week with an SUV. Maybe people have had a bad experience, but it seems like they want something to complain about. Hope this can help boost the rating bc it's really not that bad folks. read more

This place is an absolute joke. I had a confirmed reservation, yet even Sixt's own headquarters couldn't get in touch with the Dulles location. I ended up paying $40 for an Uber because the shuttle never showed, and when I arrived, the rental office was completely closed. No notice, no warning, and not even corporate knew what was going on. Total clown show. read more

The worst customer service I have ever encountered. I made a reservation thru orbitz which was non-refundable. Understood. When I got to the counter they refused me because I had my license recently renewed and only had the paper copy from DMV plus my old license. They refused my business and kept my money. Over $309 They refused me a car and kept my money. What if every business did this. SCAM complete SCAM. DO NOT BE FOOLED BU THE FLASHY CARS. It is a scam business. read more

This was one of the worst rental experiences I've ever had. The tire on my SUV blew out, and when I went to change it, I discovered the spare tire was completely missing -- an essential item that should've been included. I spent over 40 minutes on hold with roadside assistance, stranded and waiting for help. When a replacement finally arrived, they downgraded me from an SUV to a compact car, which was a major inconvenience and disrupted my plans. To make matters even worse, I was told there was a possibility I'd be charged for the towing fee, despite the fact that the vehicle wasn't equipped properly in the first place. This is completely unacceptable. I was given a vehicle that wasn't road-safe and then expected to cover costs for their failure. I'll never rent from this company again. read more

This rental car is just ripping people off. We return the car in perfect condition. We were charged $358 for a tiny scratch on a plastic bumper that we did not create. Do not rent from them. read more

They only get a 1-star rating because 0 isn't available. I rented a car through Expedia (another mistake I will never repeat). SixT's shuttle to their off-airport rental counter is supposed to run until midnight. Because our flight was delayed, we didn't make it to the shuttle spot until 11:40pm... and the shuttle never showed. Other shuttle drivers told us the last SixT shuttle is at 11:30pm, in spite of SixT claims. No one would answer the phone at the SixT rental counter (even though it's supposedly open until 12:30am) and their 800-number told me I needed to contact Expedia (because Expedia could somehow get their shuttle to come pick us up?) You'd think that was bad enough, but trying to get my money back? Impossible. They wouldn't even reply to Expedia's attempts to request a refund, and they wouldn't speak to me directly because I booked through Expedia. Gave me the runaround for three weeks (refusing to speak to Expedia the whole time, even when I offered to arrange a conference call) until I gave up. Never again. read more

BEWARE: Hidden Fees and Unfair Damage Claims I want to share a deeply disappointing experience with Sixt so others can avoid what we went through. We recently rented a vehicle from Sixt. There was no walk-around inspection or photo review at pickup or drop-off, both times it was completely dark, and no employee was present. Days later, Sixt contacted us claiming we owe $1,000 for a 5-10 cm scratch they "found" after the fact. We know with absolute certainty that we did not damage the car in any way. The alleged mark is the kind of faint surface scuff that could be buffed out with rubbing compound for under $10, yet Sixt is treating it as major body damage. For context, I've rented exclusively from Hertz for over 20 years and never experienced anything like this. Hertz and other reputable companies conduct transparent inspections and do not charge for small cosmetic scratches. I chose Sixt this time because their rate was lower and while facing a personal move while we are also in a government shutdown and not receiving paychecks, I mistakenly chose what I thought was a more economical option. A decision I now regret completely. The "cheaper" price turned out to come with hidden fees and questionable post-rental charges. Thankfully, my insurance is stepping in to handle the claim. The AmEx team told me they hear frequent complaints from their members about similar issues with Sixt, which says a lot. They said that they use an AI tool to scan for damages and that it is possible that the AI assessment can vary greatly depending on the light and angel of the tool they are using. Hertz doesn't even charge for small scratches or small dents. In short: ·       No inspection or documentation process at pickup or return. ·       Surprise $1,000 damage claim for a superficial scratch. ·       Multiple hidden charges (even for adding a spouse as a second driver). ·       Customer service that feels completely one-sided and unaccountable. I understand Sixt is still building its U.S. presence, but this experience has permanently damaged my trust and I hope by sharing my experience I can shield others from being similarly taken advantage of. I'll be returning to Hertz, where transparency, fairness, and professionalism still mean something. Recommendation: Avoid Sixt unless you want to spend weeks disputing charges for damage you didn't cause. Take photos and videos if you ever rent from them, day and night, inside and out, because you'll need every bit of evidence. read more

This place is awful. Will not rent with or recommend them again. They male false damage claims and its a nightmare to go through.

What a TERRIBLE HORRIBLE place! Avoid at all costs! They illegally charged us 93 dollars for something we NEVER EVEN took. They charged us for a baby seat. We didn't HAVE a baby seat. We effing brought our own. Literally FRAUD! Terrible people that took advantage of us as they kept saying they couldn't take the charge off. All kinds of excuses. As far as I'm concerned, this is illegal and now we will have to deal with this on a legal level. Horrible experience. read more

upon arrival they did not have the class of car I reserved. they offered two options: accept a lesser class of car for the same price, or "upgrade" for a fee. I paid the extra to not drive a Toyota. then, upon return, the attendant shows me some microscopic scratches on the trunk and askes "what happened here". I responded "I have no idea, I don't even open the trunk and I showed him I was only carrying a backpack which I had placed on the front seat. so now I'm worried I'm going to get some bs charge. this is probably the third time sixt has tried to pin bogus damage on me. I like their nicer class of vehicle, but I can't justify using them if this is their business practice. read more

As a platinum member, I had high expectations for the service I would receive from this rental car company, but unfortunately, my recent experience fell far short of those expectations. Upon arriving to pick up my rental, I was provided with the worst car available. When I expressed my dissatisfaction, one of the employees displayed a shocking level of rudeness and nearly hit me with the car while backing up. What's even more disturbing is the potential racial discrimination I encountered during my visit. It's unclear whether it was due to my Muslim name or my race, but the employees at this location treated me in an extremely racist manner. Such behavior is not only offensive but entirely unacceptable. When I attempted to exchange the car and extend my rental, I was given another damaged vehicle, which was far from luxurious. To make matters worse, I was charged for an extra day without justification. Despite my numerous calls and emails to resolve these issues, I have received no response, leaving me deeply frustrated and dissatisfied with this company's customer service. I hope that my feedback serves as a call to action for this rental car company to address the issues I've encountered and ensure that other customers do not have to go through such a disappointing and distressing experience. I would put no stars but that's not an option read more

BEWARE: Sixt Tries to SCAM Me Out of $1400 for Bogus Damage! AVOID AT ALL COSTS. This is not a review; it is a warning. DO NOT rent from Sixt if you want to avoid a potential nightmare. I was given a vehicle at the Washington Dulles (IAD) location that a representative falsely claimed was in "perfect/new" condition, only for them to hit me with a $1400 damage claim days later for a superficial scuff visible only under specific lighting. The car I received was disgusting and clearly not new. It had cigarette burn marks on the center console, interior dirt/bodily fluids I believe, and multiple pre-existing exterior blemishes which I thoroughly documented with time-stamped photos and video before even leaving the lot. My evidence stands in stark contrast to their poorly documented claim photos. Furthermore, I returned the vehicle and personally handed the keys to a Sixt representative for inspection and spoke to her about the annotated issues I had during pick up as well as what I submitted to the QR code about the issues with evidence, even before leaving the lot one of the employees apologized and stated to submit everything through the initial pick up QR code once again and it would be "noted". Nothing was noted, stated, or viewed as damaged at that time. It wasn't until THREE DAYS LATER that I received a claim, supposedly based on a "drive by camera" inspection. This is a common, predatory tactic I have since learned Sixt is notorious for, having faced multiple lawsuits regarding these exact types of fraudulent damage claims. They are trying to scam me. I have provided all my proof and in the pursuit of a legal claim. Save yourself the stress and money. Use another rental company. ZERO STARS. It's unfathomable as a military service member having to deal with this while traveling from an overseas duty station to visit your loved ones on short time and deal with this. Sixt company is a disgrace!!!!I'm read more

This is what happened during my rental at Dulles airport (IAD).This vehicle had pre existing damage to the interior air vent when I received it. It was also dirty and had an odd smell of perfume. Upon returning the vehicle I pointed out that the vent was missing to the attendant as a courtesy. Now the company is accusing me of causing this. I returned the vehicle in better condition that I received it. This company is scamming people for damages. Look up the Google reviews. Do Not rent from this company! read more

We reserved a 1week rental with SixT through a third party; just under $1,000. We went to pick it up. They asked for our credit card. My wife handed them the card she used for the reservation. They asked if she would be the only driver. No, I would be the driver. Now they want my card. Mine is a debit card. They say they don't take debt cards. Much discussion and no solution. And they say we need to discuss a refund with the third party. Three months and we still have no refund. This seems like a setup. read more

These are the best in lying and cheating. Worst than scamming. They will smile in your face like they are helping you and charge the hell out of you once you return the car. After a week as I speak,they still haven't release the final and I kept on seeing charges after an another being made . Do not rent from these people. They are racists as well. I do not see black people in DC airport. They are not your friends. Believe me. read more

I rented a car at Dulles airport. Line was super long. I shave been in line for 37 mi minutes and two people ahead. I thought I completed Mobile check, however I never received a QR code so I was told to get in the long line. Mobile check in does not work!! Only one person at the counter. I do not recommend service at this airport. BWI I is much faster and their mobile check in actually work. read more

We got an SUV from SIXT Boston. There were problems with the car, but the real reason for the one-star review is that the car came empty of gas. We barely made it to a gas station. I complained and we returned it half full... figuring we were gifting them half a tank of gas. THEY CHARGED US FOR THE HALF TANK THAT WAS EMPTY. I can't believe it. I explained to the guy when we returned the car. He seemed to understand, but clearly not ... Just unbelievable. I should have read these reviews. read more

Rental Car and Insurance Fraud Location!! Booked a rental car from Travelocity.com to be picked up at the Sixt Rental Car location at Dulles Airport, VA on 17 November and drop off on 06 December 2024 at the same location and the rental car insurance was also purchased via Travelocity as it was paired with the vehicle i was booking. On the day of pick up at the Sixt Rental Car location, i was advised by two attendants that the Sixt Rental Car location does not/not honor the rental car insurance that I acquired from the Travelocity and I needed to purchase a new insurance from the Sixt Rental Car. They also tried to upgrade my car but demanded additional funds and sell products i did not need. When i declined to purchase more of same insurance from the Sixt Rental Car location as i already purchased one from the Travelocity, the Sixt Rental Car location offered to cancel my booking without any penalties which i agreed. A day later, i was charged $858.44 for the rental car and the insurance that i never got. When i reached out to the Sixt Rental Car, they refused to take my call. When i reached out to a Customer Service Agent with Travelocity, they acknowledged that some Rental Car locations do not accept the rental car insurance the Travelocity sells, but it's was up to the Sixt Rental Car to provide refund, not Travelocity despite the Travelocity was the one sold me the rental car insurance that was not honored by the rental car company they were using to leave their rental cars. I am scammed out of $858.44 by both Travelocity and Sixt Rental Car company and I want my money back. read more

This is my first time renting with Sixth, I received an email about a scratch on the side of the car. I never drive the car alone, I have four witness that there is no incident on the car. We inspected the car throughly during the return, we did not discover any new scratch at all. I should have reviewed the review comments before renting with Sixth. We need a class action attorney to file a class action law suits for fraudulent business practice. read more

I strongly discourage using the SIXT branch at Dulles. I have been wasting significant time over the past two days attempting to get to the bottom of an unexpected damage claim. I've made no headway as their customer service representatives are unable to help and their damage claims representatives are not available. Other recent reviewers have had the same problem. When returning my vehicle at approximately 7:40pm on a Tuesday, a SIXT associate waved me past the signage indicating where to stop for a return. He had me park in a dimly lit portion of the lot directly against a fence. He indicated "leave the keys in the car" with no other instruction. I waited to talk to a second associate to ensure I'd followed instructions properly. That second person inspected the vehicle. When I approached him for a receipt he asked me to sign on the mobile device. He did NOT indicate he was reporting damage at that time. He provided me a receipt, and I went on my way. The next day, I'm informed via email from claimsmanagement-usa@sixt that "After your recent rental, we discovered a change in vehicle condition that we would like to clarify with you. Below is a short description of what was found: Bumper loading strip middle scratch 5 cm (down to primer)" How ridiculous. The photographs, which are only temporarily available in a web form/response didn't even depict damage aside from normal wear and tear. They clearly have some associates that are giving them a bad reputation - I hope they resolve this soon. My recent rental in Bordeaux FRA was an entirely different experience. Avoid Dulles SIXT at all costs. read more

FRAUDULENT DAMAGE CLAIMS! Sixt in San Antonio fraudulently is claiming I damaged their car. I personally handed the keys to the attendant and there was no damage. Because they have no proof of damages, they just sent an invoice stating damages that was not from a true insurance adjuster. Do not rent from any of their locations because if you do a deep dive you will discover this is their modus operandi.I have contacted an attorney and will be filing fraud charges with the Attorney General of Texas. My father was previously the Assistant District Attorney for consumer fraud so I have no problem going after Sixt. There is a class action suit you can also join again Sixt. They also bait and switched on the car forcing me into an SUV instead of an economy car. read more

Worst costumer service ever I will never use them again!!! I wish I can give them 0! I don't think they care for their customers! read more

Horrible service. FRAUDULENT DAMAGE CLAIM. Now that I go over other opinions, it is obvious that it is a common practice for this company. They are trying to charge me $800 for a preexisting damage. I have been trying to contact them for more than a month already. Never got back to me, just keep on sending me $800 invoice via email. I tried with Customer Service, Farley Saint-Surin (Boston Branch Manager), Claims. NOTHING YET ! and still demanding payment. read more

I am a physician and national speaker and rent cars regularly every week. I rented a car from them in early 2025. They "upgraded" me to a black volvo with numerous scratches. When I returned the car the next day, Sixt charged me $880 for a scratch to the back bumper that I did not cause. I suspect they are running a damage scam where they upgrade you to a car with a lot of scratches, then charge you for damage to repair that car with a $500 dimunition of value surcharge and make significant profits by falsely accusing their customers of damage. I would strongly STAY AWAY from this rental company. I have appealed this false damage claim numerous times and they sent my claim to collections. I then researched this and SIXT recently settled a lawsuit for 11 million dollars alleging improper damage claims and not repairing their cars after charging customers for repair costs. Enterprise has the least amount of damage claims and a reasonable wear and tear policy. Avoid this SIXT rental agency and SIXT in general at all costs. read more

This is absolutely the worst car rental company I have ever used. I was charged $45 for a toll that I paid in cash, after I asked not to have the toll package when I rented the car. The "customer service" representative said I needed documentation and/or a receipt but he says there is no documentation made by the rental agent when you decline a service. I did not get a receipt for the cash I paid at the toll booth because I was never told I needed to get receipts because they would later try to rip you off later.They also charged me a cleaning fee even though cleaning was included in the rental and I had it vacuumed at a car wash prior to returning it. When I returned it the agent said there were no problems, 3 weeks later they charged me $150. They also sent a damage report 3 weeks later saying there was a scratch to the door, which I did not do. She never mentioned this when I returned the vehicle after inspecting it. You also conveniently cannot see the copy of the damage report that is given to you prior to taking the rental after 1 hour. Therefore I have no documentation of the damages that were already there. I have emailed this company 5 times and called more that 5 times and not received any assistance. I will NEVER rent from this company again. They have really pretty check in offices, but the trouble that I have had since then is not worth it. If it were possible to give them less that 1 star I would. read more