That dude started asking us weird questions, at least we got the car. Very cold in SD here.read more

The rental and return process went smoothly and we were in and out quickly. Our car was great…read moreexcept for a low tire pressure indicator that stayed on, despite checking several times. The car issue is not the agencies fault.

First of all, let me start off by saying, this company rubbed me the wrong way from the VERY…read morebeginning. We declined insurance and all of the other mumbo jumbo crap the woman was trying to sell us because we are poor and are trying to get the best price we can, and she acknowledges that money is a concern. She tells us our total was somewhere around $400 which, okay that's fine. That's manageable. But we go out to our vehicle, and not only is it not the one we reserved, it's not even remotely similar. We requested a smaller car because that's what we're most comfortable driving and they give us the keys to a big honker Nissan Rogue. A mom car, pretty much. The license plates bent all to hell and we go in a say something cause we're not about to be blamed for that. She says "oh it happens all the time in the car wash." we go back out, get settled, and we check our credit app and it's $200 more than what she told us. We look at our receipt and double check everything and we can't see any other extra charge. So we call and she says "Oh that's a $200 deposit it will fall off when you return the car but we don't usually say anything unless asked." WHO DOES THAT TO PEOPLE WHO HAVE EXPRESSED MONEY IS AN ISSUE!!!!! So we're pissed off rightly so, and we go on our way. Then the system starts having issues saying the tire pressure is low and the sensor isn't working and we're freaking out because we have a 2 hour drive to our location. Anyway we get there fine after the most stressful trip of our life, and it proceeds to get worse. on our last day there, one of the tires on the car cracks down the side and we have a flat. Thank God we were able to quickly change it over to a donut spare in the back, but we called because THEY GAVE US THIS POS. They said we'd have to pay for it to be repaired when we didn't do anything wrong. So, another stressful two our drive back with a donut spare because we had no other choice because we don't have the money for that repair right now, especially for a vehicle that is not our own. I will NEVER rent from this company again, I don't care how desperate I am. Look elsewhere because this company does not care about you and only wants money out of you.

DO NOT RENT FROM AVIS SIOUX FALLS AIRPORT!!!!…read more I rented a car for a family trip and returned the car full gas, clean and in great condition which was returned and checked in. Four months later we received a repair bill stating an issue with the car underneath that could have never been discovered unless the car was inspected by a licensed mechanic on a lift rack. We called and the local manager was rude. Did not care that we are VIP Avis customers. Did not care that there was a receipt as evidence the car checked in and accepted. They could not explain why this "discovery and bill" took four months after the rental date. Go to Enterprise or Hertz or any other car rental company. THIS COMPANY DOES NOT CARE ABOUT CUSTOMER SERVICE THEY COULD CARE LESS ABOUT FACTS OR CUSTOMER RIGHTS OR CUSTOMER SERVICE.

Had a reservation for weeks. No cars. What good is a reservation?…read more I've got a corporate rate and cannot just pick some other company. Now I'll miss meetings tomorrow to get a car for the rest of the week. Do yourselves a favor and book someone else.

this last time I rented a car from them it was late when I picked it up. I did a walk around but…read moreit was 10 at night so didn't notice anything. I had a 2 hour drive to my Uncles funeral. I noticed when I backed up it continually beeped at me. Them the brakes would start locking when I backed up. I finally realized there was something wrong with the bumper and one of the sensors was messed up. When I dropped it off I informed the receptionist about the issue. They are now trying to make me pay for an issu that was there when I picked up the car. Be very aware of what you are renting

I'm an Avis's preferred customer and I just got scammed for fuel even though I returned the car…read morecompletely full. It took me over 30 minutes to try and resolve the issue with Avis by phone and still not resolved. definitely not worth my time. This particular Avis doesn't care about preferred customers.

This place is a scam! Charged us $500 extra on a 4 day rental and didn't tell us there was only 150…read moremiles a day! Manager isn't never on site, comes in whenever he pleases and won't return phone calls! DO NOT DO BUSINESS WITH THIS PLACE AS THEY WILL OVER CHARGE YOU AFTER YOU RETURN THE VEHICLE!!!

Customer Service Agent, Devin is absolutely amazing! I called him half way thru my trip in a panic!…read moreI was 10 miles outside a tiny town in BFE and I got a flat tire. No spare. He presented me with options. I presented him with an option and BAM flat tire was taken care in less than a hour! I turned in keys we talked about about another lil issue and again.. Problem solved! He even called me later in the day to let me know an email is coming my way and not to worry.. He sure knows how to re-assure and calm a single's gals anxiety! Alamo deserves a Michelin star in my book! Will always rent with them!

We rented a car from Alamo on our latest trip to South Dakota and were kind of bummed with our…read moreexperience! When we checked in, they unfortunately did not have any cars clean and ready in the size that we ordered so we had to wait an hour to get a car. After flying for 2 hours with a 1.5 year old who needed a nap, this was less than ideal. :( That said, I know summertime in the Midwest is busy but it didn't leave us with the best feeling. I felt bad for the lady working because it wasn't her fault. She was very friendly and was wearing a mask (unlike her colleague right next to her) so we're grateful for that. I will say that the process of extending the rental one day was pretty easy as we didn't even have to call, they just added on the extra daily cost the day we returned it, so that was a plus!

Sioux Falls 12th Street Crew deserves more stars!! Nate, Nick & Tim have never let me down with my…read morecar rentals. Pleasant (yes, busy, but the place is busy), found items I left behind, quick check in and out, work hard to get the vehicle I want, fair and are working hard to improve the image of this location. I say 5 stars to them!! I will continue to rent here and recommend that you do!

Terrible customer service at the Sioux Falls Airport. The counter attendant, Ryan, was aggressive…read moreand came around the counter swearing at me using the F word to leave the line after they wouldn't accept a debit card. I didn't feel safe given the body language of this person and the tone he spoke to me in, so I was thankful when security came. The attendant then refused to rent a car to me or my husband (who came with a credit card). I asked for a manager, but I was told he was in another city and unable to talk. I was then told later that the manager was in another country. I honestly don't think they wanted me to speak with a manager and lied. Later I was told this was the second incident at the enterprise counter with Ryan that day. He should be fired.

I have to say that the people who work at the front desk are awesome and easy to talk to. They…read moreexplain things well and help you figure out what options are best for you and your travel adventures. They also had the best prices this season! Definitely would recommend! I booked a standard SUV and got something much larger than that, but it worked out well and I loved my ride during my stay there!

Had a short trip to Sioux Fall, SD. Booked a rental car with Budget through Expedia (paid in full…read morein advance). The clerk was rude and aggressive. Demanded my return flight confirmation number. Provided - stated that wasn't it. Eventually he figured out it was correct. Wanted to know where I was going with the car. And scolded me that they would charge me $1500 if I drop the car off at a different location. The reservation stated pick up/drop off at the airport. To top it off, you held $250 in my checking account for the duration of the trip. I will NEVER use Budget again. Horrible customer service.

Would love to give an update on my last experience.The manager reached out to me.She seemed…read moregenuinely interested about my complaint and postively concerned about my mental state during my trip .Madysen went above and beyond.After having a bad I experience here and phoenix,I would definitely rent from this location in the future.Why,This manager cares about her customers and she shows it.She heard patiently everything I had to say .She put herself in my place and understood where I was coming from.I am sincerely grateful they have you as a manager here.Thank you so much!!!

Great customer service, and nice selection of cars. Easy rental and convenient location.read more

Sold a LEMON! 2016 VW Tiguan, 76,000 miles. Shipped to AZ, needed over $5000 in work before…read moredriving, although Tony assured me that the car was perfect & had been through their inspection process, SURE! I would HIGHLY advise taking ANY used car to another dealership/mechanic before purchasing. While I was drinking the kool aid and question the pricing of this vehicle, Tony's exact words"All good!! I get it cars are so weird now a days. These vw this specific model and year retains its value quite well". Purchased this car for 14k, can't find anyone that will give me more than $7500 for, that with me driving only 1500 miles since I received & extra $5000 put into the car. Do NOT trust these guys, I should have known but I didn't really have a say in the matter. I will happily drive this car that holds its value so good & gladly take a refund? Didn't think so!

This is a great dealership customer service and service my friend Andy from Distinctive…read morerecommended and y was awesome experience thank you for all your support and recommendation I got excellent deal I highly recommend