Had a reservation for weeks. No cars. What good is a reservation?…read more I've got a corporate rate and cannot just pick some other company. Now I'll miss meetings tomorrow to get a car for the rest of the week. Do yourselves a favor and book someone else.

this last time I rented a car from them it was late when I picked it up. I did a walk around but…read moreit was 10 at night so didn't notice anything. I had a 2 hour drive to my Uncles funeral. I noticed when I backed up it continually beeped at me. Them the brakes would start locking when I backed up. I finally realized there was something wrong with the bumper and one of the sensors was messed up. When I dropped it off I informed the receptionist about the issue. They are now trying to make me pay for an issu that was there when I picked up the car. Be very aware of what you are renting

Sioux Falls 12th Street Crew deserves more stars!! Nate, Nick & Tim have never let me down with my…read morecar rentals. Pleasant (yes, busy, but the place is busy), found items I left behind, quick check in and out, work hard to get the vehicle I want, fair and are working hard to improve the image of this location. I say 5 stars to them!! I will continue to rent here and recommend that you do!

Terrible customer service at the Sioux Falls Airport. The counter attendant, Ryan, was aggressive…read moreand came around the counter swearing at me using the F word to leave the line after they wouldn't accept a debit card. I didn't feel safe given the body language of this person and the tone he spoke to me in, so I was thankful when security came. The attendant then refused to rent a car to me or my husband (who came with a credit card). I asked for a manager, but I was told he was in another city and unable to talk. I was then told later that the manager was in another country. I honestly don't think they wanted me to speak with a manager and lied. Later I was told this was the second incident at the enterprise counter with Ryan that day. He should be fired.

I want to Shout out for WAYNE STOTTS , the manager at the Hertz location, Sioux Falls Airport. He…read morewas super super helpful in getting us swap the car. When the Hertz Customer service, Roadside assistance and Hertz at Rapid City Regional Airport wasted our lot of time and refused to help us as our car had a flat tire. We (3 of us) on different calls with Hertz wasted our 2 hours and still did not help. We had to drive from Rapid City to Chicago - 15 hours drive and when we did not get any help, we thought we will keep filling the air in the tire and keep driving. We then called Hertz at Sioux Falls Airport and the manager (Wayne Stotts) answered the call and we explained the issue. He immediately said that they can make it to the Sioux Falls airport and he will be happy to swap the car for us. He said that he will have the car ready by the time we arrive. (He helped us on the call in 10mins) where others did not help us being on calls for 2 hrs. He also mentioned that his colleague will be aware of the situation in case he is not there when we reach. On arrival, as promised, he had the car ready. And we were able to swap and be out of there in less that 30 mins. The best part was he followed up with me few times after the rental if everything was okay or? If we had any problems with the final bill and also kept guiding us what we will see on out credit card statement and how that will go away in few days. I guess he had to do some transactions and refund as per Hertz policy. But, guess - we got the best experience with Him (Wayne Stotts). I know he is the manager but he should definitely be promoted to next level. Thank you Wayne

The rental and return process went smoothly and we were in and out quickly. Our car was great…read moreexcept for a low tire pressure indicator that stayed on, despite checking several times. The car issue is not the agencies fault.

Patty is awesome! We've rented from Alamo in Sioux Falls twice now and Patty has helped us both…read moretimes! She has gone above and beyond with her customer service so I wanted to give her a shout out! Thanks Patty for the 5 Star rental experience!

Customer Service Agent, Devin is absolutely amazing! I called him half way thru my trip in a panic!…read moreI was 10 miles outside a tiny town in BFE and I got a flat tire. No spare. He presented me with options. I presented him with an option and BAM flat tire was taken care in less than a hour! I turned in keys we talked about about another lil issue and again.. Problem solved! He even called me later in the day to let me know an email is coming my way and not to worry.. He sure knows how to re-assure and calm a single's gals anxiety! Alamo deserves a Michelin star in my book! Will always rent with them!

I'm an Avis's preferred customer and I just got scammed for fuel even though I returned the car…read morecompletely full. It took me over 30 minutes to try and resolve the issue with Avis by phone and still not resolved. definitely not worth my time. This particular Avis doesn't care about preferred customers.

This place is a scam! Charged us $500 extra on a 4 day rental and didn't tell us there was only 150…read moremiles a day! Manager isn't never on site, comes in whenever he pleases and won't return phone calls! DO NOT DO BUSINESS WITH THIS PLACE AS THEY WILL OVER CHARGE YOU AFTER YOU RETURN THE VEHICLE!!!

We have been renting cars from Avis at the Sioux Falls airport for YEARS! They always seem to have…read morethe lowest prices, friendly employees and a smooth check-out and check-in process. On our recent trip, we had the most amazing lady (I wish that I got her name) checking us out. She was friendly, FUNNY, and bumped us up to the next best car. There is nothing worse than getting off of a plane, being tired from traveling, and having an unpleasant rental car experience but Avis never disappoints. From the time we got to the counter, to the time that we drove off of the property, it was about 15 minutes. Yes, please! Also, it is worth noting that during their busy summer season, we were able to get a Hyundai Elantra for $280 TOTAL for the week. I'll take it! See you next year, Avis!

First of all, let me start off by saying, this company rubbed me the wrong way from the VERY…read morebeginning. We declined insurance and all of the other mumbo jumbo crap the woman was trying to sell us because we are poor and are trying to get the best price we can, and she acknowledges that money is a concern. She tells us our total was somewhere around $400 which, okay that's fine. That's manageable. But we go out to our vehicle, and not only is it not the one we reserved, it's not even remotely similar. We requested a smaller car because that's what we're most comfortable driving and they give us the keys to a big honker Nissan Rogue. A mom car, pretty much. The license plates bent all to hell and we go in a say something cause we're not about to be blamed for that. She says "oh it happens all the time in the car wash." we go back out, get settled, and we check our credit app and it's $200 more than what she told us. We look at our receipt and double check everything and we can't see any other extra charge. So we call and she says "Oh that's a $200 deposit it will fall off when you return the car but we don't usually say anything unless asked." WHO DOES THAT TO PEOPLE WHO HAVE EXPRESSED MONEY IS AN ISSUE!!!!! So we're pissed off rightly so, and we go on our way. Then the system starts having issues saying the tire pressure is low and the sensor isn't working and we're freaking out because we have a 2 hour drive to our location. Anyway we get there fine after the most stressful trip of our life, and it proceeds to get worse. on our last day there, one of the tires on the car cracks down the side and we have a flat. Thank God we were able to quickly change it over to a donut spare in the back, but we called because THEY GAVE US THIS POS. They said we'd have to pay for it to be repaired when we didn't do anything wrong. So, another stressful two our drive back with a donut spare because we had no other choice because we don't have the money for that repair right now, especially for a vehicle that is not our own. I will NEVER rent from this company again, I don't care how desperate I am. Look elsewhere because this company does not care about you and only wants money out of you.

This is a great dealership customer service and service my friend Andy from Distinctive…read morerecommended and y was awesome experience thank you for all your support and recommendation I got excellent deal I highly recommend

WORST service shop ever! The dash light went on in our Beetle indicating an electrical problem…read more Called service department and they don't answer, just goes to voicemail. After repeated calls and finally talking to someone, they said this could indicate a serious problem BUT they had no appointments available until October (this was on August 19)!! We just had the car in a month earlier for routine oil change and their shop did not look busy at all. For Pete's sake hire some more mechanics!! So frustrated, we are going to trade in the car for something else at a reputable dealer.