1. Quality Inn - Choice Hotel

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Brandon, SD

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Quality Inn - Choice Hotel

3.0 (2 reviews)
Open • Open 24 hours

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Quality Inn

Quality Inn

(6 reviews)

Great hotel & staff, would definitely stay again. Thanks to whoever going my hearing aid and to the…read morestaff for mailing it back to me

Room was clean, but dated. None of the outside doors in the back of the hotel were locked. They had…read morekeycard slots, but didn't need them. Anyone can just walk in off the street. Conveniently located next to a gas station and a bar and grill (good wings). There was a McDonalds right across the street. However, all that aside, when we checked out it was a bad experience. This was September 3, 2020 (Covid protocols still in place). We were told at check-in that there was no breakfast served, but they would have a grab bag for us with breakfast items. We went to checkout in the morning and no grab bag...they had the breakfast area open and two other couples were inside the breakfast area... no social distancing at all. We grabbed a couple of granola bars and left. Coffee and hot water was available in four pots, which were communal and not sanitized between each customer. Went to the front counter to turn in our keys and saw this sign (see picture) saying no one was available at the front desk. So I went to slide my keycards under the plastic shield to leave them next to their computer and one card fell on the floor behind the desk (I didn't throw them... one card bounced out of the card holder). A young man (Taran) came from somewhere in the back of the counter area and said "That was not necessary!" I asked what wasn't necessary. He said "throwing the cards. no one was going to use your card to open your room." (He was implying I could have left them on the counter where anyone could have gotten to them...they had the room number written on the card holder.) I told him I wanted to make sure they were out of the way and tried to get them next to his computer. He was extremely annoyed which made me mad! I told him that that was lousy customer service, made sure I noted his name, took a picture of the sign saying no one was at the front desk, and left. (Note: when he walked from the outer office to the counter area, he was only right there the whole time...but I couldn't see him behind the wall. Why not stay behind the counter where you're supposed to be?!). I called corporate and made a complaint about the terrible customer service and the blatant disregard for adherence to Covid-19 protocols.

Quality Inn - Choice Hotel - hotels - Updated November 2026

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