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    Quality Inn - Choice Hotel

    3.0 (2 reviews)
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    Quality Inn

    Quality Inn

    (6 reviews)

    Room was clean, but dated. None of the outside doors in the back of the hotel were locked. They had…read morekeycard slots, but didn't need them. Anyone can just walk in off the street. Conveniently located next to a gas station and a bar and grill (good wings). There was a McDonalds right across the street. However, all that aside, when we checked out it was a bad experience. This was September 3, 2020 (Covid protocols still in place). We were told at check-in that there was no breakfast served, but they would have a grab bag for us with breakfast items. We went to checkout in the morning and no grab bag...they had the breakfast area open and two other couples were inside the breakfast area... no social distancing at all. We grabbed a couple of granola bars and left. Coffee and hot water was available in four pots, which were communal and not sanitized between each customer. Went to the front counter to turn in our keys and saw this sign (see picture) saying no one was available at the front desk. So I went to slide my keycards under the plastic shield to leave them next to their computer and one card fell on the floor behind the desk (I didn't throw them... one card bounced out of the card holder). A young man (Taran) came from somewhere in the back of the counter area and said "That was not necessary!" I asked what wasn't necessary. He said "throwing the cards. no one was going to use your card to open your room." (He was implying I could have left them on the counter where anyone could have gotten to them...they had the room number written on the card holder.) I told him I wanted to make sure they were out of the way and tried to get them next to his computer. He was extremely annoyed which made me mad! I told him that that was lousy customer service, made sure I noted his name, took a picture of the sign saying no one was at the front desk, and left. (Note: when he walked from the outer office to the counter area, he was only right there the whole time...but I couldn't see him behind the wall. Why not stay behind the counter where you're supposed to be?!). I called corporate and made a complaint about the terrible customer service and the blatant disregard for adherence to Covid-19 protocols.

    This place was our last option. The guest service is really nice. we got the king suite with the 2…read moreperson bathtub, and that part is great. the only reason i give this place 3 stars is because it's not an updated motel like others and the beds are hard.

    Best Western Plus Lakeview Hotel - Lobby

    Best Western Plus Lakeview Hotel

    (4 reviews)

    We stayed here while visiting a family member at the Madison hospital. We would definitely stay…read morehere again. The Good Immaculately clean hotel-- our room was very clean, modern and comfortable. Hotel bar--we received a BOGO drink coupon at check in. Nice touch. Comp breakfast-- hot and cold items. Eggs, sausage, pastries, whole fruit, yogurt, oatmeal, biscuits and gravy. Something for everyone. Very nice. Coffee with flavored creamers! The (few) Negatives Price--I travel for a living and the $155/night price tag is steep for a small town hotel. For full transparency, I did book the same day. Still, this price tag is high. But clearly they can have this price and people still book. Staffing-- the same young lady who checked us in also was the bartender who served our drink in the bar. There was a bell that you could ring to get her to both locations. She had to rely on the bell as you could not see either location from the other. I felt sorry for her. Would for sure stay here again in spite of these few negatives. Was a nice experience.

    A newer facility featuring dark modern design. Goldilocks beds- not too hard, not squishy. Friendly…read morestaff is attentive. You can make your own waffles at the included breakfast bar- like beer and pizza, even bad waffles are pretty good. Not that these are bad waffles- crispy and light flavors were better than expected from the industrial dispenser. If you need to stay in Madison SD this is a good spot.

    Quality Inn - Choice Hotel - hotels - Updated May 2026

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