We booked two nights at this hotel through Hotwire. When we arrived at the hotel, the gentleman at the front desk told us we booked a smoking room. We do not smoke and did not book a smoking room and the hotel's default room for customers should not be a smoking room. And although he had plenty of non-smoking rooms available, he would not accommodate us unless we paid him $10 extra per night, even though we had already paid for the room. Seems pretty sketchy. We discovered that he was simply mad that we had booked through a third party website and he was missing out on the $10 that Hotwire must have cost him. He proceeded to call his boss who was just as rude and told us we could pay up or get a refund through Hotwire. At this point, we were so put off by this gentleman's behavior that we decided to call and get our refund. The Hotwire customer service was very helpful, but needed to call the hotel to verify the booking so we could get our refund. I remained on hold while she called the hotel. She came back on the phone to tell me that the hotel front desk was not cooperating and refused to give his name and said he did not want to be responsible for our refund. She ended up giving us our full refund and told us she would open a report on this hotel. Needless to say, we will never stay at this hotel again. It's not that we can't afford an extra $10 per night, it is the principle of it all. I refuse to be blatantly ripped off and forced to stay in a smoking room. This is one of two hotels in town, the other is AmericInn, which is where we ended up going. Yes, it is a little pricier than this Super 8, but the quality is double that of Super 8. The staff at AmericInn are professional, the hotel is clean, smells nice, has large rooms, better breakfast and even has a pool. If Super 8 Worldwide/ Wyndham strives on quality and service, this Super 8 hotel does not meet those standards and should not be a part of their franchise. This hotel is own by Shayona Hospitality LLC. read more