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    Enterprise Rent-A-Car

    2.6 (51 reviews)
    Closed 9:00 am - 1:00 pm
    Updated 1 week ago

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    2 years ago

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    4 years ago

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    6 years ago

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    9 years ago

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    6 years ago

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    12 years ago

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    8 years ago

    Not so nice employees they tried to rent me a car with a dent in the fender and another with out a spare tire

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    9 years ago

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    6 years ago

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    9 years ago

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    10 years ago

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    11 years ago

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    7 years ago

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    10 years ago

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    12 years ago

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    10 years ago

    Great service! Friendly...anxious to please and very professional! Will use again and again!

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    13 years ago

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    11 years ago

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    10 years ago

    Worst customer service I've ever experienced. Still waiting for a call back 2 weeks later.

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    10 years ago

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    13 years ago

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    Page 1 of 2

    Ask the Community - Enterprise Rent-A-Car

    Review Highlights - Enterprise Rent-A-Car

    Yasmeen and her staff were both professional and efficient responding to my needs.

    Mentioned in 2 reviews

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    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    2.4(30 reviews)
    2.4 mi

    This is a great location and the service is expedient and excellent. I have been here 3 times, and…read moreeach time the reasons have been unfortunate (for me). But I must say that the staff here does not add to the strife and stress you may already be experiencing upon arrival. They make the process seamless and they are professional from pick up to drop off. They will even pick you up, if necessary, from a nearby repair/auto body shop. Much appreciated!!

    Horrible experience at Morris avenue location in Union NJ. I had an accident with my personal car,…read moreand although I didn't have rental insurance through Geico, I supposedly get a discount at Enterprise. I called this enterprise location and was told the rate was $29/day. When I got the rental car in the lot and was about to sign, they were trying to charge me $40! I said I was told $29 and the rep said no, it's $40. He looked puzzled, like "I don't know who could have told you $29".... I then asked for smallest car because I wanted that rate so he switched me into a different one and told me it was $35. Then I said no, it's $29, and he finally agreed to honor it BUT I HAD TO HAGGLE! Worst screw was when I went to return it, I was charged for an extra day. I rented Thurs AM at 8:45. I went to return Sat AM at 8 but they did not open til 9. They charged me for a third day! I had the car for only 48 hours!!!!!! I am currently fighting with corporate to get my money back for the third day. They tried to blame it on Geico and said since I had it for part of Saturday it counts as a full third day. How does a place like this stay in business??????????????????

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    Hertz Rent A Car

    Hertz Rent A Car

    2.1(26 reviews)
    2.1 mi

    I usually rent from Enterprise, but this time I decided to try Hertz since their rates were much…read morelower and they had a wider selection--Enterprise was out of cars. I was a bit hesitant at first because of some of the reviews, but my wife spoke with a gentleman named Chike, who was very welcoming. When I went to the Union location, I asked for him, and I'm glad I did! He went above and beyond to help us, made sure the vehicle was spotless, and got us exactly what we needed. Everyone there was friendly and professional as well. I'll definitely be renting from this location from now on. The Ford Expedition we received was top-notch, and the overall experience was excellent!

    I had a terrible experience at the Hertz Union, NJ location on 12/02 around 4:30 PM with an…read moreemployee named Mavel. From the moment I arrived, she was unprofessional, dismissive, and outright rude. Mavel did not greet me or provide any basic courtesy during the rental process. She didn't explain car options or details, and instead of guiding me to the vehicle, she simply started walking out, turned back with an attitude, and said, "come on." When we got outside, her demeanor was so off-putting that I asked if she was having a bad day. Her dismissive response was that she was "fine," but her attitude and lack of professionalism said otherwise. She brushed me off again when I asked about the car inspection, claiming pictures were already taken earlier in the day, and she refused to walk around the car with me. When I asked for her name, she mumbled it under her breath and gave me a dirty look. I had to suggest we go back inside to write it down, and instead of assisting me, she just walked away. To make matters worse, there was no manager available because they had left early. This is unacceptable for a business I rely on monthly for rentals. The lack of professionalism, customer service, and basic respect from Mavel should not be tolerated. The location seemed to be well staffed with two other associates and there wasn't a lot of customers so as much as I have a heart for understaffed locations, this didn't seem to be the case. Mavel needs retraining or a new job that doesn't deal with the public, especially if working for Hertz which is more respected brand I will strongly reconsider renting from Hertz in the future if this is the new standard for customer service.

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    Enterprise Rent-A-Car - carrental - Updated May 2026

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