These guys are scumbags I came in for a rental while my car was in the shop, and before they gave me the keys they told me I absolutely had to add extra insurance before I could leave with the car. I agreed to the $12.99/day insurance for collision coverage and after looking at my bill they added on an extra charge for $12.81/day. They refused to give me the car without the extra insurance and once they did give me the keys the car I got smelled like the inside of a blunt. Additionally, despite using my own ezpass they added on an extra $50 of tolls and services fees to my bill. I'm looking at over $500 out of pocket on bullshit charges they forced me to take. You give enterprise a bad name. read more

The worst rental car company I have ever rented from. They place a toll mechanism I the car and they never tell you it's there. I had my Ezpass in the cat I thought I was safe. 2 weeks later once I returned the car they stored my Credit card number and billed me over $230.00. Then they try to write you back saying we want to discuss what happened. They never do its a tactic they use yo act like the want to help there really concerned. They never do CROOKS there sneaky. DONT WASTE YOUR TIME GO TO HERTZ ATLEAST THEY DONT USE THESE HIDDEN MECHANISM IN THE CAR THEN BILL YOUR CREDIT CARD 2 WEEKS LATER. CROOKS BE CAREFUL PEOPLE read more

Disappointed. Really disappointed. Have had reasonable experiences in the past but this one reflects badly on this location and Enterprise in general. They provided me with a car that had not been serviced, but I did not know that until it started overheating. Made it to Massachusetts, called the local office and they said they had no one to help and no other cars. They told me to go to the local Midas shop. So I sat at Midas waiting for them to fit me in. Midas flushed the system and refilled it and that seemed to solve the problem. When I returned the car and explained what happened they credited me one day's rental. One. For the day I lost having to fix their car. Without a future credit, why would I risk it again with a company that is not maintaining its cars and doesn't seem to care? read more

So surprise this location has more than 1 star collectively. Three years later and I am still reeling from the rental car experience here. You can also say there might be some PTSD as we haven't rented a car since then. My fiance rented a car here because of an accident leaving him car-less. His insurance covered a rental car and he decided to go to this enterprise. Unfortunately I was not with him and it was his first time renting a car, and he did not know the first rule of thumb was to take photos of ALL damage on the car before accepting it. He came back with the rental car that has a big hole in the bumper. I asked him if it was documented. He said, "The guy told me it was fine." That was the sentence that sparked this whole saga. My poor fiance was too trusting or perhaps naive. Eventually, long story short, I had to keep calling the location on behalf of my fiance to complain. This was about 1 month of constant back and forth and a lot of frustration until they finally said they "located the employee that signed off on the rental car and he confirmed there was damage prior to renting the car out." I literally had to follow up every other day for WEEKS before they got tired of me. Thankfully, they dropped the claim and my fiance's insurance was never charged. However, once is enough with Enterprise and we have not used any Enterprise rental since. Going forward, will avoid Enterprise if we could, but if not, DEFINITELY 100% avoid this location. Like I said, this review is 3 years later and I still have PTSD with car rentals from this traumatic experience. read more

The customer servers here is so friendly, and renting a car has been super-speedy every time. They don't give me the hard-sell, either, which is refreshing. The negative reviews here seem to be either from a long time ago, or when dealing via the insurance companies. We just rent for weekends or one-off occasions to supplement our one-car household, and it's easy as pie and so far trouble-free. The one thing I'd say is be sure to inspect the vehicle yourself and get a printed copy (if possible) of the thing you sign to show any pre-existing damage, this way you are protected. They didn't offer me this and I forgot to do it myself; luckily, we have had no problems. After reading other reviews, I'll be sure to do that next time. I'll definitely rent from this branch again -- renting cars is a crapshoot no matter where you go, and the people working here are so nice and friendly that this will be my go-to branch from now on. Thanks, guys! read more

My husband rented a car for the weekend. Much to my dismay, the service personnel didn't even bomber to clean the car before handing us the keys. In regards, to customer service this location left me with a less than stellar experience. read more

This is a busy location in Maplewood, however the staff is very efficient. You could see the staff working hard to get vehicles out to the customers. They'll even use Uber to ferry customers so that the staff stays focused on the important tasks. Lisa was very friendly and helpful. read more

I could not believe the sheer incompetence of the people who worked here. I had reserved a rental car as my car had been involved in an accident and needed to be repaired nearby. I dropped off my car at the repair shop and walked to enterprise to pick up my rental and they told me they had no vehicles available for me to rent, even though I had reserved the car weeks earlier. They blamed me for being late to pick up the car. They had in their notes that I would pick it up at 7:30 (even though I told them 9am on the phone when I booked it) and they said, even so, I was 35 minutes late. Who is ever held to the schedule for a pickup time for a rental car? And why blame the customer for not having a promised rental available?? I asked if there would be a car available from another location and without looking or inquiring, they said no. They told me they could add me to the list and possibly get me a car later in the day. They left me sitting there without offering me a ride home, even after asking someone. Eventually I found someone to pick me up. Several hours later enterprise called me to ask if I was ever going to show up to get my rental. I had to remind them that I was there in the morning and they had told me they didn't have anything available. They asked if I wanted to come back the following day to pick up the car. I told them I would not be using their services going forward after the terrible treatment. I managed to get a rental from Hertz and they were extremely helpful. read more

Sorry but total train wreck here. Waited an hour to get my car and another hour just to drop it off. Avoid. At all costs. read more

If you are renting a car from them, ask lots of questions. I was under the impression that the agent I dealt with knew what my insurance covered. I was WRONG and I ended up with a $600 bill that my insurance would not cover. I spoke with a manager- Vinny- who said the account was closed out 'and there's nothing we can do.' I thought that since they do this for a living, they would know how it works. Confirm with your insurance company and do NOT believe the agents when they tell you something is covered. What a scam. I hope the agent who helped me is able to sleep at night knowing he stole $600 from me! read more

Arguably the friendliest rent a car place on the planet. 21 years as a Hertz Gold Member and Yasmeen, the branch manager, provided an unbelievably better experience than any other Hertz location in the world. The entire team was happy to help, greeted every guest, and went beyond expectation to deliver exceptional service. Thanks you Enterprise of Maplewood, perhaps it's time to leave Hertz! read more

Dishonest and seeking legal action against this branch. Horrible. Stay away. I rented a car here, a chrysler 300 . Upon arriving there was damage on the bumper and side doors. They agent told me it was noted and I had nothing to worry about. HE NEVER gave me a receipt or anything and claimed they deal with my insurance since this was a rental due to my car being in the shop. Now they are filing a claim, despite the fact the damage was there when I received the car with the agent, with my insurance. I never experienced such dishonesty, and never had such a headache. This is causing more stress and more time than anything ever experienced. Fraud, cons and liars. read more

Outstanding customer service everytime. My go to car rental company! During the pandemic, enterprise goes the extra mile to deliver and pick up the vehicle curbside. What more can you ask for, decent prices and overall great service. read more

August 26, 2020 so this use to be My favorite rental location until yesterday. The Branch manager Ms. Pugh really needs an attitude adjustment. I was shocked by her demeanor and unprofessionalism towards 2 Black women trying to rent vehicles. She has know knowledge of de-escalating issues so she called the authorities to handle the situation. I was told she was unable to rent a car to me because of my attitude. Enterprise please do better. This was unacceptable, embarrassing and tragic experience for nothing. I HAVE never been treated with such disrespect from a so -called Branch manager. read more

I'm afraid I have to concur with those who say it is the worst and I wish I'd checked these reviews before going there. I was assigned to use this particular Enterprise because it's near where my car is in the shop getting repaired, and it has a direct affiliation with my car insurance company Geico. At first I was pleased that they picked me up when I first dropped my own car off at the repair place. However, from the beginning there were warning signs I should have picked up on. Geico is covering $30/day while my car is in the shop and I told them this. They said I could also upgrade but would pay the difference. I choice a particular car that I was told would be $8 more that this $30 allowance/day for the one week rental that Geico allowed and I said ok. The first red flag was that the salesperson just gave me the car she had just used to drive me from the car repair. It wasn't a mess but clearly hadn't been cleaned, and I thought they had a policy of always cleaning cars before letting customers use them. They also tried the typical array of upselling (no surprises), including various accident insurance costs/day that I sensed I didn't need and declined. I took the car and left. The next day I realized it was overkill and brought it back and asked to downgrade so I wouldn't have to pay additional over the $30 allowance Geico was paying. They said they had "no cars available" and would let me know most likely by the next day and I could bring it back and trade it in then. I never heard from them for several days. I just let it go but the day I was told to bring it back (the same day of the week a week later) several things surprised me and were extremely questionable: 1) on the bill they'd inexplicably tried to throw in an additional $150 "additional driver" charge that wasn't on my original bill. They said it was because Geico was in my wife's name but I'd already clarified that the first time I went in a week earlier (in was in both of our names). 2) I had been told the extra charge for the larger car would be $8/day. However, the bill clearly said $12.83/day. When I asked about this, they said it was because "tax/fees" had been added. However, on the SAME invoice below they also had added separate fees and sales tax on the ENTIRE bill, meaning I was apparently being double taxed! 3) they were charging me for 8 days, even though Hertz was only covering "one week" and their original agreement said that it was taken out late morning but to bring it back the same day of the week by midnight (I brought it back around 5 pm). I presumed since I only had a week of coverage that it would be x 7 days of course, but was told that they "counted differently", etc. All I've heard previously is that if you return it by the same time you got it, you wouldn't be charged an extra day. I would have done this, but their original agreement said I could bring it back up to midnight. Yet they still multiplied everything by 8 instead of 7. All told, the bill was something like $400 (!!) for 7 days of a car sitting in my garage, a car that I told them on DAY TWO I wanted to downgrade from so I wouldn't have to pay anything not covered by Geico. After much complaint, they reduced this to around $80, but only after I called them out on all of the above. DO NOT GO HERE and if I were this autobody shop (and Geico) I would investigate what's going on here. I will still check to make sure I get my deposit and refund back. read more

I just wanted to say that this could not have been any easier or pleasant! I rent two cars in one week, the week of Thanksgiving and it could not have been better and I was looking for at least one problem. I mad all my plans online with the car request, and the time I would be there. When I arrived a little late I thought it would be longer, I was greeted with a smile! He asked for me information I signed the paperwork we walked the car and I was handed the keys I was out of there in ten minutes. This will be my location for now on. read more

I'm baffled. I have been calling this business for 2 hours. Google listing says they are open, and so does Yelp. I mean if I let it ring over twenty times, that should be enough right? So calling again and again I get the same thing... nothing. I'm pretty sure customer service "starts at the front door", and well... the phone is the front door. I guess I just don't understand. Well, I do know that there are other businesses who want my business, so I will start calling them now. I just wish I didn't put all my eggs in one basket by keep calling only Enterprise... I should have started calling the others right away instead of giving them a second, third, etc chance. How disappointing. I will remember this. read more

I rented a car for what seems to be a few weeks, I kept getting extensions and I MUST say this location on millburn ave in maple wood was the BEST customer service I've ever encountered from a car rental company. Zaire was great in providing information and just being an all around great person. Michael was also exceptional!!!!!!! Thank you guys! You made my life easier for those few weeks. read more

I loved going to this location with the help of James. But the rest of them seem like they dont want to be bothered and gives a hard time. I still have swift check in with confirmation and I still get ask all these questions and this is my 6 th time going there. I'm starting just want to go back to east orange read more

Not so nice employees they tried to rent me a car with a dent in the fender and another with out a spare tire

I'm reposting an old review and adding another. NEW: I've been put in a situation where I have to rent cars frequently to travel for work. Dan, again has been amazing. He's been incredibly flexible with my situation and has been awesome! Thanks Dan!!! hope someone actually reads this and gives you that PTO. Jonathan OLD: I've rented from many other companies before. There was a young motivated man named Dan, who just dropped me off at home. He quickly inspected my car, handed me a receipt, and offered me a ride (greatly appreciated). The conversation was empathetic, professional, and comfortable. His enthusiastic demeanor and engaging conversation has convinced me to become a repeat customer. DAN DESERVES SOMETHING! I suggest a promotion, raise, paid time off, or all of the above. HAPPY HOLIDAYS, Jonathan read more

Fast, good service. Got in and out no problem. No issues on return. Everyone was polite and helpful. Car smelled a little like cigarettes but overall a good experience. read more

Though one booked a reservation online, chose "fast check out by providing your driver's license #, confirmed the reservation on the telephone the day prior, your reservation is automatically cancelled without an hour with no reminders by email, text or anything. And the staff is rude and refused to acknowledge your concerns or comments. Won't be renting from them ever again! read more

I don't rent often, but when I do I usually use this location. The customer service is Always above average. They do everything to accommodate your needs. They give you choices for your rental and make sure that the car leaves the lot squeaky clean. Friendly, organized and efficient. Rates are comparable to other companies. I will continue to rent at this location if not for the selection, but for the customer service. read more

I had an excellent experience here. Yasmeen and her staff were both professional and efficient responding to my needs. This is definitely the preferred branch for all of your rental car wishes. read more

These guys waited until I was standing in front of them from 600 miles away to inform me that I wasn't going to be able to pay with a debit card despite having far more than needed. Rude, shortsighted and incompetency will mark this place. One guy finally tried to help but I still needed a friend to use his credit card on my behalf. read more

Great customer service, friendly staff. Only downside for the Maplewood, NJ location is it has limited hours (no Sunday, only business hours the other days). I often need to get a car for a Mon-Fri business trip. Not being able to get the car on Sunday and not until 7:30a Mon morning makes it difficult to get where I need to go on time. read more

Called to confirm vehicle availability and yet after making it here I am told there is no vehicle available for me. Incredibly rude, I'm told to wait while the woman helping me goes to chat with her friend, seriously? Save your time and money and go ANYWHERE ELSE. read more

This location of Enterprise has fabulous customer service. I highly recommend them. My first contact with them was when I rented several cars from this location for about a month four years ago and they were great. They always had my car ready for me and the check-in/out process was always smooth. Recently, I needed a rental while my car was being repaired after an accident. The staff at Enterprise went above and beyond this time. They let me pick out any car I wanted. Two days later, I discovered one of the tires was completely flat - absolutely no air in the tire. I had to get to a very important meeting and could not be late so I called Enterprise to see what could be done. They said they would call roadside assistance to put the donut on so I could drive to the office and get a new car. I replied that I didn't have enough time for that so they told me if I could get to their location, they would give me another car immediately at no extra charge. I did that and was able to make my appointment. (I was concerned that I would be charged for the damage to the tire but they said it most likely not be determined to be my fault.) Unfortunately, roadside assistance never came and the car sat in my driveway several days (to be fair, it was New Year's weekend). The first non-holiday day afterwards, I called the office to update them and they sent one of their employees who changed the tire and brought it back to the office. After this, when it appeared I wouldn't get my own car back for a while longer, I decided that I wanted a more fuel-efficient car. They let me exchange the minivan for another car which happened to be a major upgrade. When I responded that surely that car must be twice the price, they responded that the charge would be the same. I think they did this because they felt bad I had to deal with a flat tire AND have the car sit in my driveway for 3-4 days - which I appreciated very much - this is the epitome of good customer service. (I'm sure it didn't hurt that I was very patient and remained polite throughout the whole process.) Every employee I came into contact with at this Enterprise location was great but I'd like to specifically recognize Dave. He took great care of me. I will definitely rent from them again and recommend them. read more

I rented a car to go on a weekend getaway. Honestly, I was a little bit leery because I read some of the other negative remarks here, but I figured I would give them a chance, and I'm happy I did. My car was ready as promised and the guys that work there were nice and friendly. I can't think of one thing to complain about at all. You should ignore the negative reviews on this site. The place is fine, the car was nice and clean, and the guys that work there are really nice. I would definitely go back the next time I need to Rent-A-Car. read more

I didn't have a good experience here I came here because Enterprise sent me a promotion for a free upgrade. The car that I was given was dirty and had significant damage on the drivers side. I know that this is a busy location but I felt disappointed when I was given a damaged vehicle that was still dirty after it was taken through the car wash read more

Two for two - reserved a car with a toddler car seat. Two for two - the car seat reservation is in their system. Two for two - no car seat. The first time the staff obtained one within 45 minutes. This time, still waiting 5 hours later. The site manager was clearly disinterested. The assistant manager was nice and said at least five times, "car seats are hard." Well, 1) that's your business and 2) car seats are required by law. The next day, they obtained and notified me that they had a car seat. We picked it up and were able to use it for the remainder of the rental. read more

I was a little hesitant to try this enterprise based on the other poor reviews, however my experience was a very good one. I was in NJ during the holidays and many of the car rental places were sold out of cars including the maplewood location. Despite this they went out of their way to accommodate me, and got me in a car I was very happy with for a great rate. Femi was my rep so maybe that made all the difference and why my experience was different than the other yelpers. He was extremely professional, helpful and pleasant, and because of that I would definitely come back here again and ask for Femi next time I'm in town. read more

Great service! Friendly...anxious to please and very professional! Will use again and again!

If I could give this Enterprise location zero stars I would. I made a reservation yesterday for today. I received a call to confirm the reservation. I returned the call to confirm. My reservation was for 3pm. At 4:15pm they had released the car because they didn't think I was coming. I CONFIRMED THE RESERVATION! I have traveled all over the world. Rented cars all over the world. NEVER has this ever happened. David, the rep I spoke with said, "You wouldn't show up an hour late for a dinner reservation." Like there's any similarity. Never again. read more

I had a horrible experience with this branch. I really think they deserve minus star! The car I rented from Enterprise was defect. When I drove at hightway, the steering wheel was lost control and I hit the truck next to me. But after that the steering wheel regain back control. I called in to Enterprise to report the problem, the person question me like I was lying. They kept asking if I have insurance but never care to ask the accident at all. In addition to that, They charge my credit card for $500 without any reason. Be aware of this branch. the worst experience ever! read more

Worst customer service I've ever experienced. Still waiting for a call back 2 weeks later.

I am disgusted with this business. I'm ashamed that I even have to give it a rating as high as one star. It deserves to go into bankruptcy and cease to exist. While preparing to move, we thought it was a good idea to rent a cargo van. We called in to check on our reservation of the van and to possibly get the van at an earlier time. They informed us that they no longer had ANY cargo vans and that they couldn't help us. They didn't inform us about this and claimed they were going to call the day before. THE DAY BEFORE we moved, they expected us to be able to find another cargo van. Not only that, but they refused to accommodate us in any other way or offer any other option besides "maybe a mini-van" which clearly does not serve the same purpose even remotely. I'm offended that this business can even operate in this manner and I highly recommend that no one ever goes here ever again. read more

I rented a car for 9am. The night before I asked for a pick-up. They said, "Call tomorrow after 8:45am and we'll send a car over for you." The next morning I called at 9 and the manager told me I'd be picked up in 30-35 minutes. I called back when no one showed 45 minutes later and he told me the driver was on his way. I called again and he told me that the driver lost my address. I called again and again no show. The driver, who the manager told me was on my street (but wasn't), had the wrong street name. When he called me, I was on the other line rescheduling my meeting because I was going to be late. He didn't call again. I guess he gave up. I called Enterprise back and finally got picked up... after an hour and a half! When the driver arrived, he was surprised when I said I had been waiting well more than an hour. He told me he hadn't even been told to pick me up until 9:45am. He then proceeded to eat breakfast while driving me to the rental agency. The car they gave me had all the windows open, which was likely because the car smelled like smoke, which was a pleasure to experience on my three-hour drive up north. The car also only had a quarter tank of gas, which perhaps is policy, stated in small writing somewhere on Enterprise site or in the contract, but was a complete hassle because, already being significantly late for my meeting, I had to stop to get gas. Add to that the fact that the middle console was covered with a sticky substance (likely spilled soda). All in all, the experience felt like the Truman Show. read more

Theses customers must of walked in thinking their crap don't stunk. This is a very good location to rent from. I live in Brooklyn and travel all this way to rent cars. I have never had a bad experience. They have always accommodated me when or if I had issues. I've gone there with credit card problems, driven off the lot with a car, not like it returned it and got a better one with no questions asked. And I've rented at least 7 times for wknds or week long. Never once did anything happen to make me think twice about going to this location. I didn't dive 5 stars cause that's just how I am...I think there's always a way to improve something. read more