I needed a ride for a business trip this past week, and fortunately found this place. The Maplewood HLE is a small Hertz branch, but it's conveniently located and does the job. Krystle was very helpful and made the check-in/check-out process a breeze; no BS whatsoever. The vehicle I received was great, but pretty dirty inside. I wasn't expecting her to lend me a showroom vehicle, but she went out of her way to vacuum as much as she could before handing me the keys; that's very nice, courteous, and professional of her to do so--and it's very much appreciated. Pro tip: When reserving your vehicle online, if the vehicle class you want/need is not available at first, play with the pick-up/drop-off dates and times (if you're able to). read more

Do not rent from Hertz Rent a Car on 1649 Springfield ave they booked me a car and then when I ubered there they told me that the cars were all gone ......... I'm completely confused I'm a traveler from out of town with luggage I can't imagine ubering with all ur luggage and them telling you when you arrive they don't have the car anymore go somewhere else .... Ubering around..... terrible. read more

I get why Hertz is going out of business: the reps here look miserable and not one of the two men working inside the office had a mask on, not even under the chin despite CoVid and the sign posted on the door that it's current law to wear masks inside the business. When I tried to find the number to report it, good luck, they don't post it on the site without deep Google searches, and when you do find it, there is no option to speak about it. I gave up. Let Yelpers know they need a gas mask to enter, the 400lb man behind the counter doesn't seem to care. read more

Beware!!! This is a horrendous company to obtain a rental car. The folks at the office were pleasant, but what they told me was not acceptable. I placed a reservation for a rental car via telephone the night before I needed a rental car. The rep said she was located overseas. She said my rental will be available for pickup in the morning at a local office. I walked to the Hertz office. I was told that there is NO RESERVATION FOR ME. There is also 20 people ahead of me waiting for a car. I was shocked at how a reservation is not honored. STAY AWAY FROM THIS COMPANY!! read more

Terrible customer service. A complete waste of time. I booked a car online and when I went to pick it up, the most unhelpful employees said "we have no cars". So why did you accept the reservation? Hertz directs you online and yet they can't do anything to help you. They tell you to call the agency but guess what they've never picked up their phone. Do not waste your time with this place. The employees were lazy and unhelpful. read more

**** DONOT RENT*** Staff is very unprofessional and car rentals are either not clean with a bad smell or damaged. I witnessed the employee cuss out a customer because she made the customer wait too long. This is a horrible place and needs to be shut down. read more

I made a reservation and showed up on time for my car. They did not have a car for me there so i was unable to rent which was inconvenient but then this company has the audacity to charge me a $58.04 no show fee after they failed to provide a service. Terrible business zero help dont go here. read more

Absolute worse service I have ever had. They do not answer the phone and they over charged me to fill up my tank when it was not full at pick up read more

Naw I'm good! They don't answer the phone... They only two persons working there and Ernest is rude and lazy. They have a ton of excuses for not performing exceptional services. read more

Rented a car from this location. When I picked up the car they claimed they didn't have the car I rented available so i would have to pay more. I had to get a car so I accepted this figuring I would call when I had to return it. Then when I returned it, there was a little pet hair in the back. They couldn't show me in a contract where pets are prohibited and attempted to charge me for cleaning. Luis, the manager was completely unhelpful, and I'm a hertz good member for over 20 years. Worst experience and I will never rent from this location again. read more

The manager here is rude and she speaks to customers in a disrespectful manner. The customer service was unacceptable. Not renting from this location again read more

Hey guys, you totally screwed us. You gave us a car with a half tank of gas, told us it was fine, we could return it with a half tank, but the location where we returned it says it was given to us with a full tank. Now we are being charged. Make it right! This is on you guys. read more

The worst Hertz there is, they misinform major things and the manager Linda Ramirez is a rude, disrespectful and unprofessional individual that reflects badly on the Hertz Corporation as a whole. She needs to be written up, demoted or even fired. When I tried to have my dad help resolve that problem she pulled the race card and said she felt "threatened" despite no one yelling, being rude or even threatening her. read more

A terrible rental experience. The local Maplewood office charged me for damage waiver even though I declined that coverage. That charge was almost as much as the rental itself. I am a Hertz Gold Plus member, and exclusively rent through Hertz for my work, and have never requested that coverage in my entire history of renting through Hertz. When I called the local office, they said it was made on the "online" reservation and there is nothing they can do. He suggested I call the Gold Plus desk. I've tried three times and the wait is over 60 minutes. What a scam. read more

Posts relentlessly with numerous vehicles available, allows you to book when in fact NO cars are available. Customer service agent cannot direct you to hertz locations that do have available cars, just recommend you call around and not book on fridays because it's a "bad day to book same day" we need better rental services! read more

Man! I feel bad for the folks that work here! As far as friendly, courteous, and accommodating service goes, Tommy and Britney definitely deserve a full FIVE stars. Every time we go there, we see people come in one after the next, each one with a complaint or demand or request...and almost all with shitty attitudes...abusive attitudes. They take it with stride and not a tone of attitude in return. I swear, I couldn't do what they do! We're guilty of being demanding too, but we don't talk to people as if they're beneath us or as if they owe us something, ya know? Anyway, I feel like they're understaffed. One more person on staff (at least) would make a great deal of difference when it comes to customer satisfaction. The cars are alright. We always get the cheapest vehicles so they're not the best ride, but the price is right so we can't really complain too much. read more

Farrah is the absolute best! She went above and beyond to make sure my experience was a pleasant one. Her management skills make this place run efficiently. I will definitely be returning! read more

Small location​ with good service. The two guys up front​ were friendly​ and helpful and efficient​ with​ ​the rental​ - and my return. I would rent again. Plus via AAA a good deal. read more

Bad People!! I arrived there 5:08 when on the email it said that they close at 6, but due to Covid they have shorter hours only till 5 (Do you really think that from 5-6 the employees will catch Corona??? anyways) the workers were still there but rudely they told me that they can't give my car because they're "closed"!! read more

Great customer service. Professional and mindful of customers time. Convenient rental process from check in to check out. Staff friendly, knowledgeable, and helpful. Would rent again. Highly recommend. read more

I used to work at hertz as an employee I was told to over charge customers for cars, vans or suv. We were forced to sell additional insurances to customer when renting vehicles otherwise it going to cost you your job. Most of the times we never had vehicles in branches so we had to close up shop to get vehicles from other areas. Thereby having customers waiting outside. If ever look at glass door reviews, this company is second last place to work for. read more

Renting here was a great experience because of the superb service by Jacquelyn Masicia. Efficient, personable and professional. No pressure for add ons and she made sure we got our AAA benefits even though we pre-paid. Thanks! read more