Best of Elizabeth truck rental i rent a truck hi was very helpful…read morei recommended to all my friends

I had a very disappointing experience with this Enterprise location…read more I rented a vehicle on Friday, July 17 at 9:17 a.m. and returned it on Tuesday, July 21 at 9:02 a.m., approximately 15 minutes before four full 24-hour periods had elapsed. Despite this, I was charged for five days. When I questioned the charge, Branch Manager Brennan insisted that because my rental was through a body shop rate while my personal vehicle was being repaired, those rentals were billed differently using a 24-hour format. Unsatisfied with that explanation, I contacted Enterprise Corporate, and I was informed that my rental had been billed incorrectly. Unfortunately, despite that confirmation, my credit card is still charged the incorrect amount. I have repeatedly requested that someone from Enterprise contact me to resolve the issue, but no one has returned my calls or followed up. At this point, I'm left chasing a correction for a mistake that Enterprise has already acknowledged. To make matters worse, the Audi I rented had a nail in the left tire, forcing me to stop multiple times during my trip to add air at my own expense just to continue driving safely. I reported the issue when I returned the vehicle, but there was no apology, reimbursement, or offer to make the situation right. I was also repeatedly told the Audi was a "brand-new" vehicle and that I was the first and last person to rent it. However, the vehicle had over 30,000 miles, which clearly did not match that description. What disappointed me most wasn't just the billing error--it was the complete lack of accountability and follow-through. Even after Enterprise acknowledged the mistake, I was left with the incorrect charge and no meaningful communication. Based on my experience, Brennan seemed far more interested in defending the incorrect charge than reviewing the facts or correcting it after the error was brought to his attention. I expected much better customer service from a company of this size. Based on my experience, I cannot recommend this location.

The Enterprise rental office on Daniel Island is excellent. Convenient, good choice of rentals and…read morea manager who is personable and goes above and beyond to help his customers. Highly recommend

Joe and his partner were very professional. They were very patient and did the job right and…read morereasonably priced. I will always call them first when I need work done. Highly recommended.

These guys are amazing! The prices are reasonable and the value of the service is like no other…read more The fact that I can sit in my home knowing that my car can be fixed right outside, in my yard, makes me feel more at ease.

Very professional service. Arrived as scheduled. The driver treated my car like it was made of…read moreglass. From the initial contact with this company's receptionist, who genuinely shared my grief, to the tow driver who eased my concerns, K and K helped turn my bad day around. Highly recommended.

They came out in a blizzard to give us jump as our car wouldn't start. Turns out the issue was not…read morebattery but issue with our key fob. They went above and beyond by recommending a locksmith. That service is above and beyond. Very responsive by text. Great service

I was really impressed with the amazing customer service!! I was on my way into the area and…read morereceived a call from the repair place my ins agent had set up that they wanted me to delay my drop-off for 6wks. I called and spoke with Rob. He told me that I could come there. I was able to drop off that day. I left to get a rental car and Rob even stayed a little late for me to be able to collect my items. They were in contact with me in a timely manor the whole way through the process. I had a couple items where I needed measurements off my rig and they were happy to get them back to me. When we realized that the parts would not arrive in time to do the repairs before I headed to my next destination, they were willing to work with me on setting up next service place so I was able to pre-order parts.

Terrible service brought my truck in for repairs did not fulfill all repairs alll they want is your…read moremoney my truck still has damage DO NOT GO THERE ALL THEY WANT IS THE INSURANCE MOney BUNCH OF THIEVES THEN TOOK 2 months just to repair a door and a fuel tank