Ok it's confusing where you go for the reservation. Both locations have the same address. My car…read morewas at the airport instead of being nice about it. It was just go to the airport. So another $15 uber ride to pick it up. A little customer service can go along way. Update- the car was dirty. Someone else's tumbler was in the backseat and nothing had been wiped down. I went back into tell the person on duty and let them know a plastic piece was missing from the seatbelt. We had already used Clorox wipes we brought to wipe things down. Then halfway out of town I noticed the tank was only half full and couldn't find that noted anywhere on my paperwork. I called the 1888 number and the lady on the other end was really nice and added a note to my account.

They need a negative review. They rented DANGEROUS cat seats. If you like your children, please…read moredon't use this company. Their inferior seats caused a head wound to my 5 year old grandson.

So this review is for their Marathon location…read more I called and spoke to Scott the day before we needed just a 1 day rental. I asked if he'd be able to come to our resort and drop off the Mini Cooper we wanted to rent. He made it happen no problem and had great communication the whole time. The convertible was clean, ran well and of course we returned it with a full tank after spending the day in Key West. I appreciated the cost, customer service of KWA!

What a great time! Nothing like driving from Marathon to Key West in a Jeep with the doors off and…read moreroof open! Truly the best experience and if you are headed to the keys the only way to go! Driving over 7 mile bridge like this was truly an experience I'll never forget. We had 2 jeeps, the kids drove the 2nd one and cannot stop talking about it. Key West in one of these Jeeps or any other cars they offer is AMAZING. GREAT customer service and so friendly.

I recently rented a jeep from KW Jeep Rental and couldn't have had a better experience. Justin is…read morean awesome dude who will take care of you with pickup and dropoff and the pricing was very good. This is the place to rent a Jeep.

This place couldn't be more accommodating when it comes to your keep rental needs, they deliver to…read moreyour hotel and will pick it up when done, the jeep was amazing, we had a blast in it, upon delivery the gas tank was full, the jeep was clean, and I was walked through how to take the top down to enjoy the true key west experience, if you want to rent a jeep giro key west jeep rentals, their professional and friendly, and make sure you ask for my dude Justin!!!

The situation we had with Budget really had the potential to turn for the worse. Our flight was…read moredelayed coming into EYW due to inclement weather. We originally were supposed to arrive at 4:30 but didn't make it until 6:30 (after they closed). I called multiple times in the afternoon, knowing we would be late and no answer. We made other arrangements for that day and went back to the counter at 10:30 am the following day. The line was about 35 people deep when I got there. Stood in line for an hour but NO ONE in line was leaving upset. The counter workers were doing everything to make the customers happy, no one had any attitudes (employees nor customers). I heard them go out of their way multiple times to help others get a rental. I really was pleasantly surprised as I came in expecting a battle. Nice job, Budget!

When booking a rental car from this Key West Airport location- NOTE THEY CLOSE @6pm - NO MATTER…read moreWHAT !!!! I am sharing my LESSON LEARNED EXPERIENCE in case you, like me, book with budget with the intention of your flight arriving on time, and then it's delayed. The day of our car reservation we were expected to arrive 4pm ish , hours before the 6pm closer. However, storms that day in Key West delayed many flights - taking off and landing ( May 20- 2024). Once we took off, we were still expecting to arrive before the closer time, but when flights landed, we were then stuck waiting to deplane (told the airport only had two ground crew working and another plane was broken down and blocking a slot) Finally after getting off the plane, rushing to the rental counter, everyone who rented with BUDGET was SOL - SH*T- OUT-of - LUCK ! ***I get it, I rented and had seen 6pm, but knew we had hours before then to arrive. I also stupidly thought that when making the reservations, when the Budget website has you key in your airline and flight #, that means they care and will be monitoring should you be late, they'll know and be there for you. Hahahaha joke is on me! To further educate those deciding on who to rent a car with at Key West Airport note this: ***Hertz & Enterprise website's says they both close at 5pm & 6pm, BUT they HAD folks at their counters at 7pm. ***Alamo stays open till 10pm and that's who we ultimately rented from that evening. (We then cancelled our budget reservation). Key West is a tiny airport, it's smaller than Augusta GA. The folks working the car rental counters can see right there where people are coming off their flights. The delays are on the board. The intention of this one star review is: *1st) - Help WARN OTHERS, looking to rent a car at KW airport, and you decide on Budget, KNOW IF YOU ARE DELAYED and arrive after 6pm, you take your chances on being left stranded until the next morning when they open! That is what budget told me when I called their main # - all they could do was tell us to come back in morning! I explained we need to be in the car prior to when they open up bc we have somewhere to go in the morning, that's why we are renting a car for this day, not tomorrow!! They said that's all they could do for us, was tell us to come back to that counter in the morning. I told them Hertz and Enterprise folks were there still and Alamo, WHY couldn't their folks stay? They said Budget closes at 6pm. Ok Got it, loud and clear - so this is why I share this experience bc I hated to see how others looked when they had no Budget car too. *2) I hope the management for Budget Key West counter reads this review and realizes that when it's so stormy, and flights are delayed, make a better business decisions for your customers - pay your folks a few extra dollars to stay a bit over - even an hour or two, you would have had dedicated Budget customers forever - Instead you have a NEVER AGAIN BUDGET CUSTOMER for Key West and possibly all other Budget locations. Even if you don't look at the actual reservation flight details, your team HAD TO HAVE KNOWN you had quite a few folks who had not arrived to pick up their cars!!! We watched others show up looking so drained from flight delays earlier in the day, only to then almost crying because their car rental counter was closed !!! *3). To those needing a rental car out of Key West airport location - please again note ALAMO website shows they are open until 10pm - Hertz and Enterprise websites show they close early 5 & 6pm, but their counters were open later, serving folks that had been delayed on same flight. If you have an afternoon flight, consider there could be delays. Consider the chances you take if you rent with a company that is definitely closing at 6pm.

We reserved the car online to be picked up at a specific day and time. When we arrived at the…read morelocation, the representative, Arniciya, told us it was not available and we may have to wait more than 1 hour. For the next half hour, we were not updated to the status of the reserved car. After standing around, especially after a long flight and wanting to get to our destination, I asked if there was another car, and she did give us a car, but not the type we asked for. She then said since we gave verbal authorization on the car we didn't originally ordered but took, they wouldn't charge us extra. Why should I order a specific car, 2 weeks in advance, give you the time/day when we are arriving to stand there without updates only to get another type of vehicle. Time is money, and we should be compensated for twiddling our thumbs until I spoke up.

Rude and nasty rental agent; car half full; car not cleaned! Took my business to Hertz after this…read morerental. One incompetent and nasty rental agent can totally taint a loyal customer forever, KEY WEST agent has done it for me!

Five stars for Sunshine Scooters and that's before I even get into the chaos we managed to create…read more If you're looking for the clean, polished version: great customer service, newer equipment, and a crew that'll bend over backwards to get you rolling. There's a reason they're one of the top rental spots in Key West everything from the scooters to the carts is dialed in, and they make exploring the island easy, smooth, and honestly pretty hard to mess up... unless you're us. We started out like responsible adults early morning, clear heads, solid plan: cruise around for a couple hours, take in the island, maybe stop here and there. Somewhere around late morning, though, that plan quietly slipped overboard. Next thing you know, we've got a small fleet scooters buzzing, two carts rolling, music blasting off a Bose speaker, cooler packed like we were prepping for an expedition. We weren't just sightseeing we were inhabiting the island. Drifting through traffic at that slow, salty Key West pace, catching the breeze, waving at strangers, stopping at random corners, parks, and stretches of shade like a bunch of grown men pretending we didn't have responsibilities waiting back home. And then... the nonsense. I didn't know scooters could do wheelies turns out they can. Didn't know golf carts could drift turns out they absolutely will if you find even a whisper of wet pavement (and somehow, we always did). We probably broke every unwritten rule: music too loud, turns too wide, laughter echoing down streets like we owned the place. It wasn't fast, it wasn't reckless in the "life flashing before your eyes" kind of way it was that slow, careless, teenage kind of fun where the world just feels wide open. Looking back, we probably deserved an escort... or at least a warning. But that's the thing those scooters weren't just transportation, they were the excuse. The real experience was just us being us, a little wild, a little dumb, and having the kind of day you can't quite explain without smiling.

Sunshine Scooters are the bomb! They took great care of me and Nancy on our recent trip to the…read moreKeys. We've had some shady experiences in the past when renting ATV's and other scenarios where we rented a vehicle, but our experience with Sunshine Scooters was nothing like that at all. Nancy is the master planner and had already figured out everything we needed to do before arrival. She previously called the store several times before pickup to see what our scooter would cost, if we could park our car here while renting the scooter (which we could), to receive the lowdown on where we could park, and the basic rules of the road. When we arrived, we were promptly greeted by one gentleman behind the counter than handed off to Brandon. Brandon was a superstar - friendly, great smile, respectful, provided a map and circled several locations we had on our to-do list, and gave us all the other information we needed to survive a week on a scooter driving around in the Keys. Good job Brandon! They have helmets available at no additional charge and there are restrooms for customers as well. The restrooms are surprisingly in great shape and very clean, I did not expect this from a scooter rental store. The rental cost us a little over $200 for 6 days. I believe it is normally more than that but we were able to get a military discount, so be sure to let staff know if you are former military. One scooter fits two people and it's a 50 CC, so max speed is around 45 when you're going downhill. You can get around to just about anywhere in Key West on this thing and parking for scooters is free unless noted otherwise. If you are in a car or golf cart you're looking at spending $5-$10 an HOUR to park anywhere in this city, so scooters and bicycles are the way to go if you want to park for free. You will be required to sign some paperwork like any other rental place, but the one cool thing about renting the scooter is that the insurance coverage only cost $10 the entire time your rent it. The only stipulation is that if you do have an accident and there is visible damage to the vehicle be sure to get a police report filled out otherwise you will not be covered. The scooter gets roughly 100 miles to the gallon, I know because I used to have a 50 CC just like this one. If you do get low on gas the shop will fill it up for free. They also offer a pickup service if you are unable to bring the scooter back. Additionally, they have a key drop area out front where you can drop the scooter and key off after normal business hours if you need to head out of the Keys unexpectedly. All-in-all, riding around on this scooter made our vacation so much more enjoyable. We were free to drive anywhere we wanted and had access to free parking everywhere. If you are here on vacation, I highly recommend getting you a scooter from Sunshine Scooters.

Prompt & great customer service! Thanks Eli Super easy to…read moreget around the island. Free shuttle service

We rented a 4 seater golf cart for the day. It ran well, was cool & comfortable and was easy to…read morepark. They gave us a tutorial at the start & a ride back to the port. Prices were good & workers helpful.

Great experience with Mile 0!! Renting a golf cart, electric bike, electric scooter or moped is…read moredefinitely the way to go when visiting the keys. We rented a 6-person golf cart for 3 days and also opted for the backpack cooler (that came with a lock so no one could steal it while leaving it on the cart). They delivered the golf cart to our condo and walked us through the rules, laws, and tips for parking. We had a blast driving around the island and the golf cart was in great condition. The only thing I wish they offered with the rental is a golf cart phone holder. Would have been nice to be able to have my phone up higher while looking at Waze for directions to places. You can buy a magnetic one on Amazon for $17 and I HIGHLY recommend doing that. The cart came with a killer sound system that you can connect to via Bluetooth on your phone. Also had fun color changing lights underneath for night driving. We ended up changing our pick up location for the cart on our last day and they had no issue with us changing that. They communicated with the us regularly via text and even offered up tips for places to eat, beaches to visit, etc. 5-stars for this company! Will use again next time we visit!

Great service and equipment and SIMPLE. Pick up and drop-off at airport was super easy. Well worth…read moreusing a scooter on the island than car.

I AM TORN! My experience started terrible but ended great…read more Let me review the employees. Kris: from a scale of 1-10 I give her a 3. The only reason is because in the end she did redeem herself by helping us out AFTER she was a total b*tch. She was super frustrated about her damn keyboard not working so she took it out on me. There was an error with my reservation and unfortunately i had a menopausal B to help me. Had I not been in a hurry and needed to get my crap situated I would have given her a piece of my mind. I figure I'd take it to the keyboard instead. Nancy: Nancy was great. She wasn't anything out of this world but the fact that she wasn't like that first chick I got made things a hundred times better. She was kind enough to upgrade our vehicle too. Thanks to her, there are three stars on here. If you can avoid this company I say you do UNLESS you get help from someone other than Kris.

Just be aware that the Avis counter at Key West closes at 6pm. If your plane arrives after that…read moreyou have to come back the next day to get your rental vehicle.

Yep the worst. Employees could care less. Gas tank listed as full had less than 3/4 of a tank…read more Pretty sure if I don't fill it up before drop off they will charge me. Yes I have evidence but no one answers the phone. So I'll be spending hours no doubt trying to get a refund or giving them an extra $20. Probably a scam where employees are stealing the gas. They suck. Stay away. Oh yeah. Car dirty also.

Avoid this Dollar location at all costs. I had to wait over two hours for a vehicle I paid for two…read moremonths ago in a stuffy hot waiting room. On top of that, I was given a car with a nail in the tire! Upon calling Dollar/Hertz customer service I was told that I had to pay for any repairs! I tried calling the key west airport location and their phone is disconnected! Thank the lord I have AAA. This is horrendous business practice and I will spend the rest of my life telling people not to use Dollar or Hertz. I deserve a full refund for this garbage.