We rented a car and when we arrived the representative said they had a glitch in the system, that…read moreit was supposed to show online that there were no reservations available but it allowed people to still make rentals. Jessie was the person on that day and she was still somehow able to make it happen for us. She was friendly, professional and full of personality. We were very grateful for her that day. I realize that is probably not how a lot of other people's day went after us so the company should definitely work on that issue.

When make a reservation for a vehicle more than a month in advance, that vehicle should be…read moreavailable at the time you say that you are arriving. The fact that there are about 50 people standing around all waiting for cars is absolutely mind blowing. This is not the first time I've had this experience with enterprise, but I can promise you it will be the last time as I will take my business elsewhere in the future.

What a great time! Nothing like driving from Marathon to Key West in a Jeep with the doors off and…read moreroof open! Truly the best experience and if you are headed to the keys the only way to go! Driving over 7 mile bridge like this was truly an experience I'll never forget. We had 2 jeeps, the kids drove the 2nd one and cannot stop talking about it. Key West in one of these Jeeps or any other cars they offer is AMAZING. GREAT customer service and so friendly.

These folks are honest, helpful, and an asset to the Key West community. They perform maintenance…read moreon vehicles as well and should be the first stop for anyone looking for honest help in Key West.

We honeymooned in Key West in September of 22. We walked and used public transportation most of the…read moretime but there is something to be said about driving up the 7 mile bridge with the doors off of a Jeep and stopping at beaches. We like yo go off the beaten path and renting a jeep for the day was the perfect way to do it. This company understands that most people don't have a vehicle and will go out of their way to pick you up and bring you to the store and drive you back to your hotel after, making it very convenient. The process of renting was quick and easy. There are rules as to how far you can go (key largo if I remember correctly) and they will give you a quick tutorial and once over of the car. They have a map of hot spots and things to do on each key. It was very easy to follow. The ONLY sad thing is that they are all automatics. I get it, but think of us manual lovers lol. We had so much fun but learned one very valuable lesson. Your sunscreen means nothing here. No matter how often you apply it. I ended up stopping to get a long sleeved shirt to cover my crispy skin. Also, there will be storms, just go with it! It was fun to drive through the rain!

I recently rented a jeep from KW Jeep Rental and couldn't have had a better experience. Justin is…read morean awesome dude who will take care of you with pickup and dropoff and the pricing was very good. This is the place to rent a Jeep.

I needed to return my car early and Michael gave excellent customer service. Very friendly and got…read moreme out of there quickly, i appreciated the service.

When booking a rental car from this Key West Airport location- NOTE THEY CLOSE @6pm - NO MATTER…read moreWHAT !!!! I am sharing my LESSON LEARNED EXPERIENCE in case you, like me, book with budget with the intention of your flight arriving on time, and then it's delayed. The day of our car reservation we were expected to arrive 4pm ish , hours before the 6pm closer. However, storms that day in Key West delayed many flights - taking off and landing ( May 20- 2024). Once we took off, we were still expecting to arrive before the closer time, but when flights landed, we were then stuck waiting to deplane (told the airport only had two ground crew working and another plane was broken down and blocking a slot) Finally after getting off the plane, rushing to the rental counter, everyone who rented with BUDGET was SOL - SH*T- OUT-of - LUCK ! ***I get it, I rented and had seen 6pm, but knew we had hours before then to arrive. I also stupidly thought that when making the reservations, when the Budget website has you key in your airline and flight #, that means they care and will be monitoring should you be late, they'll know and be there for you. Hahahaha joke is on me! To further educate those deciding on who to rent a car with at Key West Airport note this: ***Hertz & Enterprise website's says they both close at 5pm & 6pm, BUT they HAD folks at their counters at 7pm. ***Alamo stays open till 10pm and that's who we ultimately rented from that evening. (We then cancelled our budget reservation). Key West is a tiny airport, it's smaller than Augusta GA. The folks working the car rental counters can see right there where people are coming off their flights. The delays are on the board. The intention of this one star review is: *1st) - Help WARN OTHERS, looking to rent a car at KW airport, and you decide on Budget, KNOW IF YOU ARE DELAYED and arrive after 6pm, you take your chances on being left stranded until the next morning when they open! That is what budget told me when I called their main # - all they could do was tell us to come back in morning! I explained we need to be in the car prior to when they open up bc we have somewhere to go in the morning, that's why we are renting a car for this day, not tomorrow!! They said that's all they could do for us, was tell us to come back to that counter in the morning. I told them Hertz and Enterprise folks were there still and Alamo, WHY couldn't their folks stay? They said Budget closes at 6pm. Ok Got it, loud and clear - so this is why I share this experience bc I hated to see how others looked when they had no Budget car too. *2) I hope the management for Budget Key West counter reads this review and realizes that when it's so stormy, and flights are delayed, make a better business decisions for your customers - pay your folks a few extra dollars to stay a bit over - even an hour or two, you would have had dedicated Budget customers forever - Instead you have a NEVER AGAIN BUDGET CUSTOMER for Key West and possibly all other Budget locations. Even if you don't look at the actual reservation flight details, your team HAD TO HAVE KNOWN you had quite a few folks who had not arrived to pick up their cars!!! We watched others show up looking so drained from flight delays earlier in the day, only to then almost crying because their car rental counter was closed !!! *3). To those needing a rental car out of Key West airport location - please again note ALAMO website shows they are open until 10pm - Hertz and Enterprise websites show they close early 5 & 6pm, but their counters were open later, serving folks that had been delayed on same flight. If you have an afternoon flight, consider there could be delays. Consider the chances you take if you rent with a company that is definitely closing at 6pm.

We reserved the car online to be picked up at a specific day and time. When we arrived at the…read morelocation, the representative, Arniciya, told us it was not available and we may have to wait more than 1 hour. For the next half hour, we were not updated to the status of the reserved car. After standing around, especially after a long flight and wanting to get to our destination, I asked if there was another car, and she did give us a car, but not the type we asked for. She then said since we gave verbal authorization on the car we didn't originally ordered but took, they wouldn't charge us extra. Why should I order a specific car, 2 weeks in advance, give you the time/day when we are arriving to stand there without updates only to get another type of vehicle. Time is money, and we should be compensated for twiddling our thumbs until I spoke up.

Rude and nasty rental agent; car half full; car not cleaned! Took my business to Hertz after this…read morerental. One incompetent and nasty rental agent can totally taint a loyal customer forever, KEY WEST agent has done it for me!

Five stars for Sunshine Scooters and that's before I even get into the chaos we managed to create…read more If you're looking for the clean, polished version: great customer service, newer equipment, and a crew that'll bend over backwards to get you rolling. There's a reason they're one of the top rental spots in Key West everything from the scooters to the carts is dialed in, and they make exploring the island easy, smooth, and honestly pretty hard to mess up... unless you're us. We started out like responsible adults early morning, clear heads, solid plan: cruise around for a couple hours, take in the island, maybe stop here and there. Somewhere around late morning, though, that plan quietly slipped overboard. Next thing you know, we've got a small fleet scooters buzzing, two carts rolling, music blasting off a Bose speaker, cooler packed like we were prepping for an expedition. We weren't just sightseeing we were inhabiting the island. Drifting through traffic at that slow, salty Key West pace, catching the breeze, waving at strangers, stopping at random corners, parks, and stretches of shade like a bunch of grown men pretending we didn't have responsibilities waiting back home. And then... the nonsense. I didn't know scooters could do wheelies turns out they can. Didn't know golf carts could drift turns out they absolutely will if you find even a whisper of wet pavement (and somehow, we always did). We probably broke every unwritten rule: music too loud, turns too wide, laughter echoing down streets like we owned the place. It wasn't fast, it wasn't reckless in the "life flashing before your eyes" kind of way it was that slow, careless, teenage kind of fun where the world just feels wide open. Looking back, we probably deserved an escort... or at least a warning. But that's the thing those scooters weren't just transportation, they were the excuse. The real experience was just us being us, a little wild, a little dumb, and having the kind of day you can't quite explain without smiling.

Renting scooters was such an easy and smooth experience! They picked us up right at the Key West…read moreExpress and took us to pick up our scooters, which made everything so convenient. The scooters worked great with no problems at all. When it was time to head back, they took us back to the Key West Express, making the entire process stress-free from start to finish. We had a wonderful experience and will definitely use them again next time we're in Key West!

Prompt & great customer service! Thanks Eli Super easy to…read moreget around the island. Free shuttle service

We rented a 4 seater golf cart for the day. It ran well, was cool & comfortable and was easy to…read morepark. They gave us a tutorial at the start & a ride back to the port. Prices were good & workers helpful.

If you see any negative reviews....simply look at the persons reviews for other places....it takes…read morea special kind of individual wanting something for free to weaponize a review for the hard working staff here. That out the way. Michael at Enterprise was a super friendly rep that made vehicle turn in a breeze when I returned a vehicle that we initially rented from Miami International AirPort.....and it was FAAAR MORE convenient for a drop off or pick up from Enterprise at Key West. While I don't regret the scenic drive from Miami to Key West with my family, the almost personalized service at Key West Enterprise was the best rental experience in my life of 46 years old. Largely that was because of Michael and why I felt compelled to write such a strong recommendation.

Hands down the worst car rental place ever. The entire counter there is a JOKE. The staff are rude…read moreand VERY CONDESCENDING AND UNPROFESSIONAL at all levels. If that was my business they would be out of a job so fast‼disgusting display of costumer service //the lack of is more like it‼ Update-- email came in to "let them know more". Said go to the website for help. No where to call or chat these clowns. We had TWO different reservation number and both time they said " people were keep cars longer due to cancellation of flights" well that should NOT be an option when cats are limited on a small island. The key west airport location is the worst. I said it above, I would FIRE all of them there. But, there are no completely hold themselves or employees accountable for anything!! If enterprise wants more you can contact me directly

Great experience with Mile 0!! Renting a golf cart, electric bike, electric scooter or moped is…read moredefinitely the way to go when visiting the keys. We rented a 6-person golf cart for 3 days and also opted for the backpack cooler (that came with a lock so no one could steal it while leaving it on the cart). They delivered the golf cart to our condo and walked us through the rules, laws, and tips for parking. We had a blast driving around the island and the golf cart was in great condition. The only thing I wish they offered with the rental is a golf cart phone holder. Would have been nice to be able to have my phone up higher while looking at Waze for directions to places. You can buy a magnetic one on Amazon for $17 and I HIGHLY recommend doing that. The cart came with a killer sound system that you can connect to via Bluetooth on your phone. Also had fun color changing lights underneath for night driving. We ended up changing our pick up location for the cart on our last day and they had no issue with us changing that. They communicated with the us regularly via text and even offered up tips for places to eat, beaches to visit, etc. 5-stars for this company! Will use again next time we visit!

Very easy to work with. Drop off at airport was seamless. Top notch quality. Would rent from them…read moreagain!

Avoid this Dollar location at all costs. I had to wait over two hours for a vehicle I paid for two…read moremonths ago in a stuffy hot waiting room. On top of that, I was given a car with a nail in the tire! Upon calling Dollar/Hertz customer service I was told that I had to pay for any repairs! I tried calling the key west airport location and their phone is disconnected! Thank the lord I have AAA. This is horrendous business practice and I will spend the rest of my life telling people not to use Dollar or Hertz. I deserve a full refund for this garbage.

Yep the worst. Employees could care less. Gas tank listed as full had less than 3/4 of a tank…read more Pretty sure if I don't fill it up before drop off they will charge me. Yes I have evidence but no one answers the phone. So I'll be spending hours no doubt trying to get a refund or giving them an extra $20. Probably a scam where employees are stealing the gas. They suck. Stay away. Oh yeah. Car dirty also.