Due to the body shop extending my car being in the shop I had no plans on extending my rental. I was met with overall great customer service and a complete breakdown of everything. Thank you Kamila (hopefully i got your name right) for being patience and ensuring i had full understanding of the situation. I definitely recommend this place! read more

Customer service was very helpful and on point with explaining the process of renting their vehicles

When my daughter and her military husband bring the family home for the holidays, it's a special occasion. I reserved an 8 passenger van for us, so we could visit the zoo and museums all together. The day before they were due to arrive, I received a message from Enterprise, saying that they only had 7 passenger vans available, and to call the nearest office if that was a problem. Since there are 8 of us I. The family, I called the Chapel Hill location, and explained the issue to a wonderful agent named Randy. He was polite and courteous, and called all the neighboring locations, but to no avail. He and others in the office continued to call locations a little further out. The manager, Naz, finally got a call that one was returned to RDU airport. He had another agent drive to the airport to pick it up, just in time. My heroes! read more

in the past, I have always had good experiences with this Enterprise Rent-A-Car in Chapel Hill. This time when I tried to call and ask a question about if they still had a discount with the car repair place that I used and I've used a discount before. The lady on the phone acted like either she didn't know about it or she did not want to talk to me. I tried to ask to speak to a supervisor and I was told that the supervisor was on break call back in 40 minutes. I did not bother to try to call back because I decided to wait and see how long it would take for them to fix my car read more

I have been in an accident the day before, and was sort of nervous and anxious, however Taylor and her team were unbelievably professional efficient they blew me away. I travel a lot and get to experience a lot of different rental car companies and let me tell you something I will go to this particular enterprise location. They picked me up at my house to n time.The driver was very nice and we had some good conversations. I can't say enough about your team Taylor is the manager and her teammate. Unfortunately, I've forgotten her name but wonderful, personality, efficient, respectful made me feel like they really wanted to make me feel comfortable I was going to give them a 6 star review however Is a NC State fan so they only get a 5 star read more

Really great service. Manager (I think) Mike helped me get a vehicle that fit my needs to transportarge items, folded down the seats, and gave me a ride to drop my car off somewhere I could leave it overnight. Will come back here next time I need a rental. read more

I have rented a car from Enterprise, Chapel hill (NC) and returned September 2-4, 2023. After 3 months I am told that I am responsible for ~$16k damage and no body is interested to listen and sort the problem, now threatened to pay $1k down payment. I am told not to be able to rent a car from any company and they want to send a document my file for a collection. No body is willing to look and sort the problem both in the enterprise or progressive. I may need to look for lawyer to deal with the issue. I may need to advice people to be careful while renting and on insurance communication (progressive). /A read more

No issues with the rental process, staff were friendly and helpful. Used a kiosk to complete rental paper work, very easy to use and would say all locations need one or more. Car was fantastic! read more

TLDR 1 - Never Rent from Enterprise Airport outlets. TLDR 2 - Enterprise Rent-A-Car is highly inconsistent and you must call in advance to the location you rent from. Visited the Enterprise Rent-A-Car at the RDU airport outlet. My interaction with them was pathetic and agonizing to say the least. I had booked a vehicle reading the Enterprise policy and relied on an Intl valid driving license + passport. However, I was denied a car stating that my ID would not be accepted. The employees however, did not provide any policy as to why it was not acceptable and failed to give a satisfactory answer and instead threatened to call the police on me for asking too many questions. I just went to the Enterprise in Durham and rented a car with the same docs. read more

I've worked with this location for many years. Very friendly, professional service! Cars are always ready on time. Recently, my sunglasses were missing and they had them waiting for me. I cut a rental short and manager called to inform me my charge would be reduced. Only negative- parking is a bit of a challenge but this is a first world problem! read more

Well, after asking me for more information about this reservation (which I provided), Enterprise has done absolutely NOTHING in either explaining this, or offering assistance in any form. As I talk with more and more people who are planning to travel, I caution them to STAY AWAY from Enterprise if their plans include a car rental. You don't need this, folks. All of the other car rental agencies have the same cars for the same prices...book with one of them. I have heard NOTHING from them. read more

A legitimate business would not take money from a person, because they think it's OK to steal. lying is a way of stealing, when you lie to somebody and say it's going to be one charge and then charge you something else, that is stealing. Do not use this service there are so many other car companies around to use, even Uber offers cars now that you can rent. read more

This is the third time I've used this company and each time they've put me in a car that reeks of cigarette smoke. The last two times I've had to wait to get a replacement as they were too busy to get to me. I wish my insurance company would allow a different company or that there were some competitors in my area so I wouldn't have to use them again. Sub-par service and experience. Update: after my call talking to JJ, who told me they were too busy to help, I went into the store anyway as the smell in the car was making me ill. I reviewed Ed better service once I got there than I did on the phone. They weren't that busy and got me into a better smelling car. read more

I had to rent a car on short notice and this Enterprise location was great to work with all around. The people I dealt with were all friendly and I was in and out in just a few minutes. Highly recommended! read more

Dreadful customer service at this location! Never have I had such poor service as I did at this Chapel Hill location! Had a reservation setup for a film shoot. Needed a specific vehicle which I contacted Enterprise 10 days out about.. and spoke in great detail about what was needed. Was promised this would be taken care of by management. Called one day before pickup to follow up and confirm that everything was properly handled--However it was not setup and the rep proceeded to argue me as he condescendingly tried to educate me about Enterprise car Class sizes & company policy. Keep in mind I've been renting from Enterprise for over 20 years on large scale Film production shoots. Guess it's time to change over to HERTZ! read more

Booked a rental online with Enterprise, made the reservation at the (GBO) Piedmont Triad International Airport in Greensboro, NC. My daughter and son in law needed a truck due to having so many bags and 3 kids. He is currently Active Military and transporting to South Korea for 2 years. The ( GBO) Piedmont Triad Airport was the only location that had a truck available for a one way destination to (ATL) Hartfield International Airport. When we arrived to pick up vehicle, the very rude lady at customer service tried scanning my son in laws license and was unable to scan due to having a few teeth marks in it from dog. ( was note punctured, just dimpled ). She then told him since this was an airport location that she couldn't punch in his license number. She then said, I can't help you you'll have to go to another location. Very confused and upset as to why she couldn't seem to help any further, we called my daughter who actually made the reservation, she drove 30 minutes up to airport and when they went inside, the rude lady at customer service said she could not rent them a vehicle because his license wouldn't scan.. she wouldn't use my daughters either and said anyone affiliated with my son in law could not rent the vehicle that they so desperately needed to transport all of them and their many bags. This was a very desperate matter since they had to drive 5 hours away to Atlanta to catch a flight for transporting to South Korea. We frantically tried 2 other Enterprise locations and they couldn't help due to not being able to send their trucks one way...and they had multiple ones on the lot. This is very upsetting the way this company treated an Active Military Member and his family while trying to get to a destination, so in turn he could fight for the many freedoms this Country has. read more

So this is my first time using this enterprise Rent-A-Car. Someone hit and ran my jeep SUV so I had to use this location for a rental. They wanted to give me a little Toyota Camry when I drive a jeep and I have a daughter and travel for work so I need a bigger car. That was the first thing, the second thing was she told me to return it on half a tank because I received it at half a tank, it literally was ONE line under half of a tank, someone drove it to them from the collision place and they said there was only a quarter tank in it and took $35 out of my deposit. Gas in a Jeep Grand Cherokee is only $40 MAX to fill up. Why would it cost me $35? I am a single mother who was already inconvenienced and then they decided they wanted to give me $15.00 out of that deposit. I am extremely upset. That is the worst business idea and experience. Enterprise, you are a MILLION dollar business. And you took the $50 I was depending on for gas in my car once it was fixed. Elizabeth read more

Awful customer service. They literally were handing me the keys to my rental and didn't tell me about the $200 deposit until I was making the transaction on my card. So I had to cancel and go put more money in the bank, no problem right? I start a new reservation, then they tell me they need a utility bill and pay stubs... they literally were going to hand me the keys the first time without any of those requirements. Spoke to the supervisor who was pathetic and didn't help the situation... next time you should tell your employers to tell your customers about these policies beforehand? Awful customer service in general and never coming back read more

The Enterprise Mission "To be the best transportation service provider in the world. To exceed our customers' expectations for service, quality, and value." While this is a formal summary of the aims and values of your company is expressed on your website and publications visible in all branch locations, it was not in the slightest exemplified by both employees Kevin Edmunson and JJ Jimenez who both refused to help us with anything. On Sunday, November 15, 2020, I received the worst customer service experience I have ever had. On the final day of our 4-day rental, the vehicle provided from the PA Enterprise location battery died in a private area in the woods. After talking to Roadside Assistance I was told to take my family of 5 (including 2 children) to the Chapel Hill area and go to this specific branch to pick up a replacement car so we can return to PA. The next morning I went to this location for help and was completely disrespected by Kevin Edmunson and JJ Jimenez. Kevin callously told me that it was nothing he could do even after I repeatedly explained that Roadside Assistance instructed us to go to this specific Chapel Hill branch to receive a new working and safe vehicle. We were reassured that Roadside Assistance left multiple messages for the branch about our arrival. After being ignored by Kevin Edmunson at the Chapel Hill branch, my Partner contacted both the Philadelphia Essington Avenue branch and the 1800 customer service number and was told that Kevin had informed them that a car will be available between 2-2:30 pm. Naturally, my Partner goes to the Chapel Hill location and ask to speak with Kevin so he can help me move forward. When she arrived She, a paying loyal customer, was immediately disregarded and passed along to another uninformed and extremely presumptuous staff member named JJ Jimenez. Not only did Kevin not brief JJ on the details of this extremely serious and time-sensitive ordeal, but Kevin Edmunson influenced JJ to abandon his professional responsibilities as well. JJ failed to offer any help to our situation. After being cut off repeatedly, As he stated, "he has several other reservations and I'm not on there so it's nothing he can do." She asked could he call another location or customer service to find us a vehicle. He refused and added, "I don't represent the company, I only have to worry about his branch and only his branch". I am extremely saddened by this experience. This is unacceptable. An epic failure on behalf of these two representatives of Enterprise. I trust that a global company has access to a more professional recruitment pool than this. I will no longer patronize Enterprise and I will be sure to share this awful experience with my colleagues, corporate department heads and suggest that they eliminate their contract with your company and establish a relationship with a corporation that is more suitable to exemplify their mission statement. read more

I rented a car with Enterprise, Chapel Hill, NC location because it's close to the Auto Body Shop I used and it's courtesy pick-ups and drop-offs. Now, that's white glove service! This is a busy location right in-town. They did not have a wide selection of vehicles that day so I got a standard car. This location made everything easy. The staff were very professional, courteous and friendly, especially Peter Stewart. He was the best rep. ever. He is nice, professional and very helpful. The level of customer service was top-notch. I had positive experience and would rent a car at this location again. read more

The service was excellent! I traveled from Canada and rented a veichle From this location this past week. The sales person at this location Devin Boddie went above and beyond to help me out. I'll definitely rent from this location again. Thanks Devin! read more

I usually LOVE Enterprise but since moving to Chapel Hill and using this particular one twice now, I've been so disappointed and dismayed that I will drive to Durham to rent again. I don't have a credit card but my money is still green. Here, however, I'm treated like a second class citizen. Asked to bring in current bills to prove my address, I was then torn apart in front of other customers because my bill showed that I had paid my last bill. Yes, just digest that for a moment. The clerk seemed to think that I was supposed to have no previous payment listed on my bill. I'm guessing her mom still pays her bills; otherwise, she'd know that ALL bills show a previous PAID balance. ANNOYED is a vast understatement. And this was the second time this happened at this location, both times with a different clerk; obviously their employees need further training in customer service. The cars are clean, and the price is comparable but the employees leave a lot to be desired. read more

The staff was proffesional, kind and very fast. I would recommend them to anybody. It was the easiest rental experience I have ever had.

Some dumb idiot rear-ended my Mini Cooper, which has taken a month to fix. So thankfully, my GEICO rental car rider has allowed me to get a car free of charge (30 days or $900, whichever comes first). These guys are just fine - turning you around is a little slow, but they didn't deserve all the hate that previous reviewers gave them. read more

Had a terrible experience here when I rented a car from them through my insurance. They upcharged me when they didn't have a car within my daily insurance coverage. Not knowing that they had a two-hour window to try to find you a car within your coverage, after which they wouldn't charge you extra, I agreed. No one explained this policy to me. I mentioned it later to my insurance adjuster and she said they shouldn't be charging me extra. She called to speak with them and an employee agreed with her that they would not charge me. Later, I get a call asking if they can keep my card on hold for another $20 charge, totalling $240. I went to talk to the branch manager, Tom Morris, and he offered me a deal to take $100 off the charges. Not wanting to automatically accept his deal when my insurance adjuster was telling me I shouldn't be paying anything, I had him speak to her. He did not back down. He did agree not to make me switch cars and not to charge me any further after that (though I returned the car the next day), so that is a small plus in his column. I called to accept his deal of taking off $100 and he wasn't there. I left a message with an employee to tell him that I'd take his deal but if he wanted to discuss it further he could call me. He never called. My dad called him to tell him we'd be making a complaint about him. According to my dad, he was argumentative, and said he hadn't even finalized the charges with me, not to make a complaint, and that he'd call me. He never did. I had no more energy or time to deal with these people, so I didn't bother calling him. Today I found the full charge on my statement. Of course Tom Morris is on vacation. They put me on hold to speak to the acting manager. After a long hold I finally hung up. I am admittedly at least partly to blame for being naive about the rental car business and losing my perseverance to keep calling them back, but I think they should have their employees clearly explain that they can find you a car within your coverage that day if you wait. I'll eat the cost, but my family and I are done with Enterprise forever, unless forced to deal with them through insurance again. My family has been using Enterprise for 15 years, so they have lost some very loyal customers over $100. -Julia read more

My car was totaled 2 months ago and I've been dealing with insurance/loan pay off since. The least painful part of this entire process has been dealing with Enterprise. All their employees exemplify top quality customer service and this location works as a team. It's just really nice to be treated the way I aim to treat my customers at work. Keep in mind I'm picking up a rental at 5:15 on the Friday before Christmas weekend, and I can still say all this to be true! 10/10 would rent again read more

II have been renting from here on and off for many years and I've always had a great experience. The crew there has changed over the years but they have always taken care of me, often upgrading at no cost. Compared to my experience at the Durham Enterprise this one is as good as it gets. Ask for Jonathan an assistant manager or Daniel. read more

Rented a car here for a short trip, staff was super friendly. They offered us a bigger car, without any additional charge, after seeing the size of our family. They were very understanding, being that they had a van available they had no problem switching it out. Also when we dropped the van off, they had a reservation pending. The drop off time is 8am we were about 15 minutes late, no big deal. However we all know some places would give u a hard time, or make u feel guilty about this, being they had a reservation pending, not this enterprise. All they were concerned about was that we had a good time and that the car fit our needs. They gave us a ride home, and our driver was (as is the overall theme of this enterprise) very friendly, welcoming and polite. They even waited for us to grab some coffee... lol. We will definitely use them again, next time we come out to NC.!!!! And I recommend you do too! experience: read more

Terrible service. My best friend of 40 years just passed away from a massive heart attack. I reserved online a car at this location to pick up and drive north to my friend's funeral. There were many customers there, and several employees, but only one of them helped customers. The rest seemed to be doing nothing or "looking busy" The concept of standing in a line didn't seem to matter to the manager. I waited a long time, when it was my turn somebody else came in and the "manager" served her before me. I'm old and recovering from painful invasive abdominal surgery, standing for a long time hurts a lot, this was very unpleasant for me. When it came to be served, I was told that I was required to have a utility bill from my home to prove who I was, I didn't notice any of the white customers being required to show a utility bill. Of course I don't carry around utility bills on my person, so I couldn't get the car, and will probably have to miss my best friends funeral. I would not recommend this place to anybody, even people I dislike. The management is terrible, the inside is dirty, the parking lot is dirty, and they don't give a hoot about the customers. read more

Came in from out of town, had reserved a car in advance and provided a credit card. When I came to pick it up after leaving the airport, they advised they had already rented my car to someone else. Very poor service! read more

Excellent customer service! I rent a car about once a month and always find the team at the desk (or on the phone) helpful, friendly and going the extra mile. These folks do it right! read more

This Enterprise Rental Store is in a very convenient location and the employees are very polite and professional. I think they need to employ a couple more people during peak hours, however. The wait at the end of the day (around 4pm) when I was turning the car in was more than 15 minutes. The car was clean and in very good condition. I'd use this location of Enterprise again. I am from Chapel Hill and rented while my car was being repaired, have no idea why my location is listed as Beaufort. read more

I highly value customer service. I mean honestly, we live in a crazy world. So when you encounter great customer service, it's like a breath of fresh air. I've never had an issue with enterprise. They've always gone above and beyond. Quick story. Several years ago, Thanksgiving I had reserved a vehicle over the phone. Unfortunately I was not speaking directly to the local call, but the general 800 #. I assumed that everything was okay, well, come thanksgiving weekend I show up to get my vehicle and find out no car is available. The 800# folk messed up. I was slightly in a panic. How do we get to Ohio now? Well the young Lady (their all young) took the situation in hand a found me a vehicle. That impressed me. Customer svc above and beyond. read more

It was very easy to reserve a car online. When I arrived the staff was very nice and accommodating. I believe the persons name was Chelsea, she was very helpful. I would highly recommend enterprise. read more

I usually never complain for a bad service, I just let it go. But today, has been the worst service I have ever experienced in all the 3 countries I have lived. I have been a regular customer for enterprise, branch chapel hill, North Carolina. I made a reservation for a car. I called today around 11:00 am, just to verify if they had cars available on that specific branch. One lady told me that the did have and proceeded to make the reservation. Turns out that when I was going there to pick it up, a different girl from the same branch called me and VERY rudely told me that they didn't have a car available. I asked her why, and she just said that they did not. I asked her why the other girl proceeded to make the reservation and she just said that the girl was probably from another branch. I asked her then if at least she could give me a ride back to my house and she just rejected saying that they do not have that service. Are you serious???????? You make me go there, paying uber and you don't even have the decency to give me a ride back? I will make absolutely sure that all my friends know about this! And you know what's worse? That this is not the first time that this happens. The other day happened the same, and one person contacted me and they said that they were gonna give me a compensation, and that somebody from the branch would contact me... Well, you guessed it, I never received any compensation! You have lost my business for ever. TL;DR: their service is really awful and you should stay away. And just in case you didn't know (as me), there's an Avis in the Sheraton hotel in chapel hill, you'd be better off with them. read more

The staff is always professional and courteous. I've experienced long wait times at this location, but it's been better recently. We don't rent from anyone else. read more

I use the Chapel Hill location for business rentals and have had great experiences with customer service as well as with the vehicles themselves. I often need a pick up (a bonus with Enterprise!) and can count on them for this as well read more

Probably one of the worst customer service experiences I have ever had. One particular gentleman was very rude. He was very ugly in his demeanor. This person should not be allowed to have any contact with human beings. I would never recommend this business to anyone. read more

Made a reservation online, show up to pick up said rental just to be told they have 50 reservations and MAYBE 20 cars being returned. No compassion from staff that Holiday travel was delayed due to incompetent agents read more

I have chosen 1 star because Yelp doesn't allow zero-star reviews. At 11am I went to pick up my reserved car and was told there were no cars available until 1pm. I went home and when I called at 1pm I was told to wait until 4pm. At 4pm I was told they *might* have a car for me on Friday. Thursday is thanksgiving. Hypothetical Friday-cars aren't particularly helpful. I asked to speak with a manager and was told he would have to call me back. I received no call, the store is now closed, I won't be able to visit family. I would absolutely recommend you never visit this location. Everyone was rude and completely unsympathetic. read more