I rent from this location everything and there is an employee here I believe her name is Kea and…read moreshe is AMAZING!!!!! Whether she is helping me or another customer, she is always helpful and kind. I've been renting from enterprise for almost 16 years and she is one my favorites. Love enterprise. You all have never let me down.

First, I want to give kudos to the manager who seems to be working hard to satisfy customers. For…read morethe most part, the majority of the employees also seem nice and responsible. However, you cannot be assured that the type of car you reserve actually is available in this location's inventory just because you received a reservation confirmation. I received a call after receiving my reservation confirmation informing me that the size/type of car I reserved was actually not available -- in spite of the confirmation -- because the online reservation system is not connected in any way to the local inventory, particularly if your reservation is same day. Fortunately, by the time I arrived, someone had returned a car that fit my needs so everything worked out. When I returned the car, however, the person who checked my rental car back in quickly alleged that I'd somehow done minor damage to the car -- a minor issue that had been present before I received the car. I asked to speak with the manager who resolved the issue. Be careful to really, really check the car you receive out and perhaps even take photos just in case you miss something!!! I should have known this but was having a stressful day when I picked up the car (unexpected car repairs on my own car) and didn't cross my t's and dot my i's.

I strive to be a low-maintenance traveler, no matter whether I am traveling for business or…read morepleasure. I've been an Alamo Insider member for many years, a membership that usually provides me the ultimate convenience upon landing--walking straight to my assigned car and heading out on my trip with zero friction, and I reserve my vehicle ahead of time using the Alamo app. While Alamo typically nails this "easy" experience, my recent stop at the Raleigh-Durham airport didn't quite deliver the "easy" experience I've come to expect. Upon landing, the Alamo app indicated I'd still need to visit the counter for a car assignment. RDU still requires travelers to board a shuttle bus for transportation to the rental car lot, but thankfully, the buses run frequently so we didn't wait long. When we arrived at the lot, I was mildly discouraged to see a line snaking out of the office with only one customer service rep on duty. However, kudos to the on-duty manager for quickly recognizing the queue and offering to process several reservations at the adjacent National desk. The customer service rep who helped me was great at getting our trip back on track -- I had my license, credit card, and reservation number ready-to-go and they didn't try to push any "add-ons" like the collision damage waiver or satellite radio, which I appreciated (but am sure that Alamo's corporate overlords at Enterprise Holdings will be disappointed to read). I was, however, somewhat frustrated they didn't have the full-size hybrid sedan I originally requested, especially since I had a lot of driving to do. (At this point, I'm reminded of the Seinfeld episode where Jerry exclaims in exasperation: "You know how to take the reservation, you just don't know how to hold the reservation. And that's really the most important part of the reservation: the holding!") I was initially assigned a Kia K5 from a lower vehicle class, which showed significant wear and tear and several dings upon inspection. When I returned to the office to request a different vehicle, the rep handled it professionally and quickly found a 2026 Toyota Camry hybrid with less than 3,000 miles on the odometer. The rest of the rental went smoothly -- the nearly new Camry performed perfectly and the drop-off process was a breeze. While it wasn't the "straight to the lot and go" experience I usually enjoy, the staff's hustle, politeness, and willingness to fix the vehicle issue was definitely worthy of a 4-star review.

Toni had amazing customer service! Will choose Alamo everything because of our experience!read more

I received FIVE-STAR service ! I am not sure of some bad reviews. Preston and Miked help me…read morewith my Geico rental. They could not pick me up at home, so they called a Lyft driver to fetch me from my house. Preston processed me in an efficient manner. Very professional. This is a BUSY place, so don't come in expecting to waited on immediately. Especially if it's 5 PM. They had several cars and SUV's to choose from. Gecio had changed my allotted time, (which i didn't know) and Preston called me to let me know, or otherwise I would have had to pay out of pocket expenses. Could be happier with my experience. !!

Absolutely horrible experience that continues as of today:…read more1. Made reservation on 6/26/26 to pick up a Rogue or equivalent at RDU. Later found out that without my authorization, the third party vendor they use for reservations charged my credit card $237 that day for a prepaid reservation. 2. At Hertz facility at RDU, I was advised they had no Rogues or equivalent so I agreed to take a smaller Kia SUV at a much lower daily rate. 3. After returning car a half day early, the next day I saw Hertz charged me $95 which was in line with the agreed upon reduced daily rate. 4. This is where this turns into fantasy land. I examined my credit card statement to find out Hertz not only charged me the agreed upon $95 but also the $237 from the third party intermediary. When I contacted customer service to dispute the $237 charge I was told the $237 was prepaid so I had to pay it, the $95 I paid was for liability insurance on the car I rented (I NEVER take out auto rental insurance) but as a courtesy they would return the $95 since I had already paid $237. 5. As if this writing, after writing to the President of Hertz, they claim they have no record of my renting the smaller SUV at a reduced daily rate and I'm responsible for the $237 payment even though my reservation was for a larger SUV but as an accommodation, they returned the $95 payment I made. 6. Who would have ever thought that a company like Hertz could either be totally unethical or just completely incompetent.

Might be the single most incompetent group of people I have ever met. I make a reservation in…read moreadvance, I show up, they say "Sorry we don't have any cars". I hope the man I spoke to is the owner of the franchise, because then I can be certain they will go out of business and no one else will have the misfortune of having to deal with them. Rent from literally anywhere else.

They gave me a car with a check engine light on when I left that had a transmission and…read moredownshifting problem that almost cost me to have a wreck on I 40. Additionally, it was not even the car I reserved, was dirty, and they were late getting it to me to leave. I will never go back here and discourage anyone else renting from them from a safety standpoint.

We accidentally left behind my daughter's wallet when returning our rental car at theTampa airport…read more We realized within 20 minutes. We immediately ran back to the rental area. After some time they said they located the wallet but the money was taken out of it. $200! The manager proceeded to tell us that he watched the cameras and no money was taken, although the manager would not allow me to see his badge/name and couldn't tell me who found the wallet. He said he wasn't sure. Shady af and complete thieves! Police will be involved! Do not use Budget!

Terrible experience. The car I was given was not cleaned very good (not washed, dirt on floor,fries…read moreunder seat. Once I got on the road the car started shaking. I called to report it and was told take it to the airport.

This location is 24 hours it says other wise on the website almost missed my flight. Because I…read morethought 4:30am

This might be the worst National Car Rental I've been to. With Airports, these offsite facilities…read moresuck, especially if the shuttle is slow. I reviews this a few years ago and wish I didn't have to use this location. I'm a National Executive Aisle member and the fact that the cars are outside is the worst. My last visit, I returned a vehicle and there were so many people waiting for a shuttle it was total madness. Nowhere to stand, complete mayhem. Get it together National, and RDU. Update to a modern facility or get more shuttles!

Due to the body shop extending my car being in the shop I had no plans on extending my rental. I…read morewas met with overall great customer service and a complete breakdown of everything. Thank you Kamila (hopefully i got your name right) for being patience and ensuring i had full understanding of the situation. I definitely recommend this place!

Customer service was very helpful and on point with explaining the process of renting their vehiclesread more

Small hiccup upon arrival but it was quickly resolved and I was upgraded to a nicer car! While…read morewaiting, I overheard/eavesdropped on the conversation that was happening with the manager and maybe an insurance company? I don't know. But it sounded like the insurance company or whomever was trying to blame Enterprise for something and the way that the Enterprise manager stayed completely calm, continued to provide reference numbers and past phone calls and other notes despite whoever was on the other line's rude persistence and escalation. Working in the mental health field, this is so rare, and if the general manager reading this ever wants to become a social worker please let me know, because we need people with patience like you! Also Jaylen, I'm sorry for yelling at you via phone on Tuesday. I was frustrated with the Chapel Hill Blvd Enterprise location (zero out of 5 stars for them). Anyways, great vibes overall.

Review missing? These people are rude and awful. Good place to go if you don't mind them giving…read moreyour car away when you showed up at scheduled time. And then blaming it on you and refusing to help unless you take a seven person vehicle gas hog. I drive an electric car. All I needed was a car and Enterprise refused me service. Refused to even let me know when to come back for a car, which I politely offered to do. I was banned when I reasonably got angry after being told to leave( without a car to leave in or any indication I would get one eventually). I guess they are used to people being bullied into taking what they want, not what the customer ordered. After reviewing reviews, I see that banning upset customers is a trend. So is renting your car out to someone else and blaming you somehow. This company is aware and they just don't care. Go elsewhere