The Hillsborough Rd. office in Durham is an amazing operation of professionalism and efficiency…read more In particular, Kevin Andre assisted in planning our rental around collision repair and travel issues, and was quickly helpful in adjusting our rental period to changing circumstances. Friendly, courteous and entirely focused on helping us. The rental check-in and return were incredibly smooth. The vehicle was in great shape. Highly recommend this location and their entire team.

This was always my favorite enterprise rental place. I drove out of my way to come here because the…read moreservice was excellent. I have given them excellent reviews on many platforms, most often in their company surveys. I know business is hard, they have had to decrease the hours. But the service is not excellent any longer. I just was caught in traffic and needed to pick up a car, thinking I could get there by seven before they close, now they close at six. I began calling at 5:45 to ask if they could remain open for two minutes. I was put on hold repeatedly never picked up until one minute before close. I asked if she could stay open a few minutes so I could pick up the car. She told me that the safe was already locked. I arrived at 6:02. In the past, I could've counted on someone helping me out. Not any longer. When I asked when they stopped answering the phone, she said she picked up and got dead air. But I was on hold repeatedly and never picked up. I truly looked forward to renting my cars here a few times a month. My loyalty is now broken and I will just go to whatever company is closest and most convenient. I always was a loyal customer for Enterprise, especially this location, because I still felt like a customer, valued. That is no longer the case, sadly.

The rental experience was great! I rented a car while my vehicle was being repaired. A…read morerepresentative from Enterprise on Durham-Chapel Hill Blvd picked me up at the repair shop. I got the type of vehicle I reserved and got checked-out quickly. The car itself was clean and worked out just fine. When I returned the vehicle the check-in process was fast and the agent took me back to the repair shop to pick up my car. The people were great, and the rental experience couldn't have been better. I'll be back here for my next rental!

Made a reservation and called the day before to make sure that they would take my interim license…read morewith my passport. Was told by the employee there that yes, they do it all the time and it was no problem at all. I show up the day of the rental and the manager refuses to rent to me. I am now stranded in North Carolina with no forseeable way home for at least the next 10 hours because every other rental agency is sold out of cars. Every other enterprise and avis in the area was willing to rent to me, but they are all sold out of cars and I now have no way to get home. Simply because this specific manager doesn't feel like renting to me.

I strive to be a low-maintenance traveler, no matter whether I am traveling for business or…read morepleasure. I've been an Alamo Insider member for many years, a membership that usually provides me the ultimate convenience upon landing--walking straight to my assigned car and heading out on my trip with zero friction, and I reserve my vehicle ahead of time using the Alamo app. While Alamo typically nails this "easy" experience, my recent stop at the Raleigh-Durham airport didn't quite deliver the "easy" experience I've come to expect. Upon landing, the Alamo app indicated I'd still need to visit the counter for a car assignment. RDU still requires travelers to board a shuttle bus for transportation to the rental car lot, but thankfully, the buses run frequently so we didn't wait long. When we arrived at the lot, I was mildly discouraged to see a line snaking out of the office with only one customer service rep on duty. However, kudos to the on-duty manager for quickly recognizing the queue and offering to process several reservations at the adjacent National desk. The customer service rep who helped me was great at getting our trip back on track -- I had my license, credit card, and reservation number ready-to-go and they didn't try to push any "add-ons" like the collision damage waiver or satellite radio, which I appreciated (but am sure that Alamo's corporate overlords at Enterprise Holdings will be disappointed to read). I was, however, somewhat frustrated they didn't have the full-size hybrid sedan I originally requested, especially since I had a lot of driving to do. (At this point, I'm reminded of the Seinfeld episode where Jerry exclaims in exasperation: "You know how to take the reservation, you just don't know how to hold the reservation. And that's really the most important part of the reservation: the holding!") I was initially assigned a Kia K5 from a lower vehicle class, which showed significant wear and tear and several dings upon inspection. When I returned to the office to request a different vehicle, the rep handled it professionally and quickly found a 2026 Toyota Camry hybrid with less than 3,000 miles on the odometer. The rest of the rental went smoothly -- the nearly new Camry performed perfectly and the drop-off process was a breeze. While it wasn't the "straight to the lot and go" experience I usually enjoy, the staff's hustle, politeness, and willingness to fix the vehicle issue was definitely worthy of a 4-star review.

Located right outside RDU terminal 2, shuttle ride is 5 minutes. Picked up my car very late and was…read moregreeted by Vincent who was manning the night desk. He was very pleasant and helpful. Upon returning my car at 0400 Vincent was there to receive me. Cheerful and upbeat. Handled my return quickly.

My review has nothing to do with this location and everything to do with Hertz corporate…read more DO NOT RENT FROM HERTZ Within 2 hours of picking up the car, the oil light came on with the warning that the oil needed to be changed. Being a responsible human and not wanting to damage a rental car, I called Roadside Assistance (from a highway rest stop) for what would be the first of four times, and spoke with the first of five agents. While helpful, none of the instructions provided were accurate. I was instructed to take the car to a specific Take Five location, provide my name, and a voucher number. The Take Five location *the Hertz agent directed me to* knew nothing of this arrangement. They proceeded to seek authorization from Hertz, which took 30 minutes, only for Hertz to decline the oil change request. I had to call back twice, be put on hold twice, and have the call "drop" twice -- after being yelled at by a Hertz mechanic -- the fifth agent to speak with me and the first to tell me that the car had the oil changed *three days prior,* blaming another Take Five location. Okay, fine, but how is this my fault?? I explained to him that I had rented the car that morning and was told BY HERTZ to take the car for an oil change, and he still yelled at me for asking him what I was supposed to do with the car now. For the record, Take Five figured out the oil was too full, extracted some, made sure the error message/oil light was no longer alerting, and sent me on my way. All of this ruined my first day of vacation, including being late to pick up family from the airport, and took over 4 hours to take care of. I then requested a *partial* (one-day) refund and was told I could not get a refund **because I had prepaid.** So, basically Hertz will screw renters at every turn, even when it is their fault.

I had booked a reservation for a vehicle and it said there were cars available, but when I got to…read morethe Hertz dealer they had told me that there were no cars available until 2pm, which was 4 hours after my scheduled pick-up time. They had also told me there was a queue of 14 people ahead of me to get a car that day as well. They were pretty short with me on the reasoning why there were no cars and how my reservation didn't matter.

Might be the single most incompetent group of people I have ever met. I make a reservation in…read moreadvance, I show up, they say "Sorry we don't have any cars". I hope the man I spoke to is the owner of the franchise, because then I can be certain they will go out of business and no one else will have the misfortune of having to deal with them. Rent from literally anywhere else.

They gave me a car with a check engine light on when I left that had a transmission and…read moredownshifting problem that almost cost me to have a wreck on I 40. Additionally, it was not even the car I reserved, was dirty, and they were late getting it to me to leave. I will never go back here and discourage anyone else renting from them from a safety standpoint.

Reserved a rental and get to the Guess Rd location and they say they do not have any inventory. He…read moresaid I would have to wait for a return. I said why didn't you call me and say such. He advised he wasn't the owner. I then stated I wanted a refund and he hands me a piece of paper and says call customer service. The man in there is rude - owner or not. He didn't even offer any other solution. I WILL NEVER RENT FROM THIS LOCATION AGAIN!!

Terrible experience. The car I was given was not cleaned very good (not washed, dirt on floor,fries…read moreunder seat. Once I got on the road the car started shaking. I called to report it and was told take it to the airport.

Made reservations at National months ago - I got here and there isn't a car in the lot - shockingly…read morebad customer service! Got in line at 10:06 - still about 35 people in line in front of me waiting for a car and it's 10:22 - this is crazy! We were just told it could be up to an hour before we get a car

Picked up a car 12 days ago and swapped it after one night, because it reeked of cig smoke. Just…read morereturned the one we switched for )and loved) and Vincent took care of me and gave me a generous discount for one night with the smoky car. Thanks Vincent. That was definitely service! I'll be back!

Due to the body shop extending my car being in the shop I had no plans on extending my rental. I…read morewas met with overall great customer service and a complete breakdown of everything. Thank you Kamila (hopefully i got your name right) for being patience and ensuring i had full understanding of the situation. I definitely recommend this place!

Customer service was very helpful and on point with explaining the process of renting their vehiclesread more

I picked up car had flat next morning have to spend my time trying to get flat fixed. Found car to…read morebe badly worn and was told I couldn't get a different vehicle

Booked an SUV, verified with agent the day before, and when I showed up at the location the car was…read morenot available! I drove 1.5hrs to pick this vehicle up! We are leaving for our trip in the AM now scrambling to find something for which no location apparently has! This is maddening and has added stress, time, and resources that should be geared towards other prep work for our vacation!

We purchased a used car from University Ford Durham and ended up spending an additional $3000…read morewithin 11 days to make the brakes road worthy. We have a BBB claim open that they haven't even bothered to address. If you are in the market for a used car, I would highly suggest you look elsewhere. This dealership doesn't stand by the cars they sell and lets dangerous cars leave their lot. Unless you don't mind spending an additional 25% above purchase price to make the vehicle road worthy, think twice about doing business with this dealership.

I had a wonderful experience with this dealership today. I found the used car I wanted on their…read morewebsite yesterday. I reached out to the manager who assigned me to a salesman. I completed the loan pre-qualification online last night and drove from Charlotte to Durham today to test drive the car. David, my salesman, was helpful and not pushy at all. He took his time to explain everything and happily showed me another car that I was also considering. I had the car thoroughly inspected by Adam, my trusted mechanic there, and proceeded to purchase the car. TJ took care of the financing package for me and was very friendly and helpful, answering all of my questions. All in all, I feel like the price was fair and I'm happy what they gave me for my trade in. I would definitely shop with them again for our family's next car.