Avoid this place at all costs. I had a reservation for 7:00pm, and walked into the lobby at 6:59pm…read more The lady at the front desk (emotionless, not kind), told me with a blank stare to rent a hotel room and come back tomorrow. I was not late and they refused to let me rent my car, costing me hundreds of dollars. It's the worst customer service experience I've ever had.

Placed my reservation more than a week ahead and got a call the morning of , 2 hours before my…read morescheduled pickup time to tell me they didn't have anything except an electric car with only 35 miles of range on the charge. Now I'm scrambling around to find another rental and all the prices are inflated. I'll never use Budget/Avis again, what a disappointing experience.

Everyone was nice and I easily extended my reservation multiple times over the phone. The bill was…read morescary, but that's because I had the car out for over a week. Linda shuttled me home, she is the coolest! She made my day by being kind and friendly :)

I have rented from Triangle Rent A Car on many occasions for our catering business and everyone of…read morethe experiences have been seamless! They are professionals, the vehicles are always clean and ready to go when I arrive for my pick up, and they are less expensive than their competition with much better service!

I had a wonderful experience at the Glenwood Avenue location. 5 stars across the board. After…read moreexperiencing a fender bender here in the great south with wildlife amongst us, AAA Insurance scheduled me for a Priority Pass Appointment on a Monday morning. I was initially scheduled for a pick up from John's collision office but the owner knew how busy enterprise was and decided to drive me and another customer over. Susan assisted me and reviewed what models were in stock. I initially requested a Nissan Sentra or Dodge Charger Sedan. I also confirmed with her that I wanted to stay within my policy's daily allowance. She showed me a 2023 Mazda CX5. I found the vehicle too large for my needs and asked to see other options. I decided on a electric blue 2021 Ford Ecosport Compact SUV. I love a fuel efficient vehicle, so this was perfect for my needs. The car smelled new, did not have cigarette odor and the interior was spotless. I enjoyed the keyless entry, Automatic engine shut off, cap free gas tank, comfortable stain free seats, amazing fuel economy where $30 fills up the tank. The collision shop originally promised the repair would be only a few days but I had the car for over a week's time. I am not a fan of FORD but I really enjoyed the EcoSport. When it came time to return the vehicle Josh was wonderful and assisted me with the return. Caesar drove me back over to John's Collision and I was on the road again. The customer service at Enterprise is unmatched. I will definitely return for my rental car needs. Prices are affordable and the selection of vehicles was spot on for me.

Just wanted to say that I had no problems dealing with this location. A lot of negative reviews…read moreare out there, but I didn't have any issues. Thanks for the rental service.

The online check-in process made the pickup and drop off process smooth and easy. Our flight was…read moreseverely delayed and we arrived at the airport pretty late the night of pickup, but they were waiting for us and had a vehicle waiting. I also received a rental discount for being a loyal customer and that is ALWAYS appreciated. This is why I will only rent from Enterprise!

I was given a car that later I found had no windshield washer fluid. I replied to the text message…read moreI received after renting but I didn't get a response for 3 days. When I did get a response, the solution was to drive back to the Enterprise at the airport to get fluid--no thanks. So for 5 days every time I needed to clean the window I had to go to the gas station. When I dropped off the car, the rep checking me in did give me a discount which was nice. Enterprise staff needs to do a better job of detailing the cars and why send a text message that says let us know if you need anything and not respond.

I would love to leave a zero star rating... I booked online for a car at Dollar at the RDU site and…read morepaid on line and received my confirmation. On arrival to pick up the car the line was long as was the wait time. When it was finally my turn the clerk didn't want my confirmation number, told me that I had reserved the Managers Special and what car would I like. I told her I had already paid for a compact size car. She then informed me that the managers special meant they pick the car which was fine but the least expensive which is what Id paid for would be a fully electric vehicle. We were visiting family in Fayetteville, unfamiliar with the area... no idea of where to charge an electric car and definitely not at our families home, she said they took a long time to charge as well. So, ended up spending twice as much money on a car I could have gotten cheaper anywhere else. A TOTAL SCAM is what I got. The clerk said they have a lot of electric cars... thus the scam.

Best experience renting a car, the employees were freindly and helpful. Jawad was the best rental…read moreagent, I will go back for his excellent service!!

This place is possibly fraudulent. I reserved a car ahead of time, but when I arrived they said…read morethey were out and the only option was to charge me $100 more than what I reserved! (Obviously if I had known I would have just booked somewhere else.) I asked them to provide some documentation so I could possibly contest this later with the rental car company. In response to my (what I thought was fairly reasonable) request, they said "I am deciding to not proceed with the sale. Good luck finding a car." This left me stranded hours away from where I needed to be. They pulled the exact same thing - up charge on a reservation - on the person in front of me, who also left without a car.

Dirty as hell. Engine knock with 10k miles. Trash left inside. The trunk mat was mangled. Animal…read morehair EVERYWHERE. The wait for this piece of **** was close to 2 hours.

AVOID THIS PLACE! Our reservation that booked months ahead got cancelled one hour prior to our…read morebooked time! No effort trying to find another car at this or other locations. No apologies either! We have to turn to budget and Hertz and be on the wait list for the rest of day. Completely ruined our vacation timeline. Then we found out that on their enterprise website some car is still available with double of the price we book. Are they just cancelling our reservation because they can make more money out of it??? ====== Update: was on the phone with customer service for 3 hours. And found out that there's car available for booking, but when we told them the confirmation number they told us that those cars but those are "reserved" for other clients. In the end we paid extra for budget rentals, which probably should've done that at the beginning. Never again Enterprise!

Unprofessional staff. Young woman/teenage girl answers the phone with an attitude and doesn't have…read morethe maturity, professionalism, or skills to manage customer interactions. She speaks to the floor not into the phone and she mumbles - her voicemail message was unintelligible and it didn't get better in a live conversation. Have encountered her twice - first time she hung up on me after mumbling something about "craziness" when I told her I could not hear or understand her. Then, she refused to answer when I called back. On a second day, she was rude, one word answers and, after I asked her name, curt "What do you need from Enterprise?" She seems to feel entitled to be rude and her social & business skills are atrocious. If I was her manager, she'd be fired by now. I'm not sure her attitude makes coaching possible. I was unable to complete my transaction due to her lack of professionalism and had my reservation switched to another Enterprise location. I have also filed two complaints with the corporate office.

I strive to be a low-maintenance traveler, no matter whether I am traveling for business or…read morepleasure. I've been an Alamo Insider member for many years, a membership that usually provides me the ultimate convenience upon landing--walking straight to my assigned car and heading out on my trip with zero friction, and I reserve my vehicle ahead of time using the Alamo app. While Alamo typically nails this "easy" experience, my recent stop at the Raleigh-Durham airport didn't quite deliver the "easy" experience I've come to expect. Upon landing, the Alamo app indicated I'd still need to visit the counter for a car assignment. RDU still requires travelers to board a shuttle bus for transportation to the rental car lot, but thankfully, the buses run frequently so we didn't wait long. When we arrived at the lot, I was mildly discouraged to see a line snaking out of the office with only one customer service rep on duty. However, kudos to the on-duty manager for quickly recognizing the queue and offering to process several reservations at the adjacent National desk. The customer service rep who helped me was great at getting our trip back on track -- I had my license, credit card, and reservation number ready-to-go and they didn't try to push any "add-ons" like the collision damage waiver or satellite radio, which I appreciated (but am sure that Alamo's corporate overlords at Enterprise Holdings will be disappointed to read). I was, however, somewhat frustrated they didn't have the full-size hybrid sedan I originally requested, especially since I had a lot of driving to do. (At this point, I'm reminded of the Seinfeld episode where Jerry exclaims in exasperation: "You know how to take the reservation, you just don't know how to hold the reservation. And that's really the most important part of the reservation: the holding!") I was initially assigned a Kia K5 from a lower vehicle class, which showed significant wear and tear and several dings upon inspection. When I returned to the office to request a different vehicle, the rep handled it professionally and quickly found a 2026 Toyota Camry hybrid with less than 3,000 miles on the odometer. The rest of the rental went smoothly -- the nearly new Camry performed perfectly and the drop-off process was a breeze. While it wasn't the "straight to the lot and go" experience I usually enjoy, the staff's hustle, politeness, and willingness to fix the vehicle issue was definitely worthy of a 4-star review.

Located right outside RDU terminal 2, shuttle ride is 5 minutes. Picked up my car very late and was…read moregreeted by Vincent who was manning the night desk. He was very pleasant and helpful. Upon returning my car at 0400 Vincent was there to receive me. Cheerful and upbeat. Handled my return quickly.

What excellent customer service. Megan was very professional and was able to meet my car rental…read moreneeds. I look forward to working with them again in the future.

From the owner: A Xpress Rental Cars provides late model, low mileage vehicles on a daily or long term basis. We…read moreoffer competitive rate and friendly, home town service.