The online check-in process made the pickup and drop off process smooth and easy. Our flight was severely delayed and we arrived at the airport pretty late the night of pickup, but they were waiting for us and had a vehicle waiting. I also received a rental discount for being a loyal customer and that is ALWAYS appreciated. This is why I will only rent from Enterprise! read more

I was given a car that later I found had no windshield washer fluid. I replied to the text message I received after renting but I didn't get a response for 3 days. When I did get a response, the solution was to drive back to the Enterprise at the airport to get fluid--no thanks. So for 5 days every time I needed to clean the window I had to go to the gas station. When I dropped off the car, the rep checking me in did give me a discount which was nice. Enterprise staff needs to do a better job of detailing the cars and why send a text message that says let us know if you need anything and not respond. read more

This team provided excellent support in locating a lost item that I had left in a previously rented vehicle. In particular, team member Jamie found the vehicle and missing item expeditiously and returned it to me kindly. I will continue to pursue service with this enterprise location! read more

Excellent experience! Rented a car for a week from Enterprise at RDU through USAA website. Car was very clean inside and out and drove very well. Van driver was helpful and timely. Omar assisted me when I rented the car and Jordan assisted me when I returned the car. Both were personable, helpful, and articulate. read more

I wanted to tell my poor experience with enterprise RDU, letting you know that I am very disappointed because I rented a car JeepWaganer (ss528028) on December 30 for a trip to new york forget my LV wallet with my State ID and debit card inside, left the wallet inside the glove box but I've calling multiple times since Jan 1 2026, filled a report for lost and found , the agent Karine "Holly" Green from enterprise Tampa directed me to file a claim true a link for their lost and found team to help but out of nowhere my claim report was suddenly closed. I would like to get my wallet back this penalize me for my exam and driving because the wallet is right inside the glove box with my other bag. I don't received no assistance from enterprise to get my wallet this shoukd be peace of cake for a supposed "big company" to handle my issue. SO SAD. read more

DO NOT RENT FROM THIS LOCATION. I received a letter in the mail 2 months after I rented a car claiming I was responsible for damages that I didn't cause. Enterprise employee walked the car at drop off and checked me in and everything was fine. The mail I received 2 months later had photos taken days after I dropped off the car and at a location other than RDU. Additionally, the plates in photos didn't match the plates on the car when I rented it and the photos showed that the car had been driven for several miles more than just the trip to the body shop. Why would the plates be changed after I dropped it off and before they took it to a body shop? I requested time stamped photos, video or even a report that shows damages anywhere close to the time that I dropped off the vehicle and was told I would need a court order to get these things (which they obviously don't have since their own records show it was undamaged at drop off). They have refused to drop these ridiculous charges. I will be filing complaints with the BBB and with the attorney general. read more

Denies valid forms of ID and drivers license to rent a car. Terrible customer service does not give world class customer service like its competitors. read more

On top of my previous one star review, I was finally charged for my previous rental which was well over the agreement. I was charged a mileage fee that i should not have, and on top of that the fee itself accounted for miles i did not drive. I was in a mid size sedan not a luxury, which is not subject to excess mileage fees. I tried contacting the branch and they do not take calls, so the one person who did finally call to charge the card left a voicemail and was very unprofessional from his personal phone number and completely went against what the fucking enterprise website says again as policy. I've escalated this whole ordeal to corporate and awaiting further instruction. Nice way to set up an auto reply to negative comments and not actually follow up with the customer when they do send something.. read more

Enterprise Rent-A-Car - Car Rental Near Me - Raleigh, North Carolina

We rented an SUV on June 23rd for 9 days. The check in was hectic and long but the shuttle driver was great. Once we got to our AIRBnB we realized the whole back seat of the SUV had not been cleaned. There were food scrapes all over the seats and floor. When we returned the car, we mentioned the problem to Corbin Garrett who immediately apologized and gave us a $50 discount on the rental. Had he not done this we would not have rented from Enterprise again. Thanks Corbin! In my opinion Enterprise needs to evaluate their customer service process and hire more people like Corbin. read more

This branch is wonderful! Corbin was so helpful and kind. Thank you Enterprise for such great customer service. read more

Rented a car for a month. The car was nearly new and the check in and check out were quick and easy.

Ask for Kendall B! He's amazing and saved us lots of money. Will make sure to use this rental again.

I've rented at this RDU location multiple times. For this trip, just not sure what happened. There was an issue with a charge but resolved itself when I returned today. Rep kept telling me it was tax...nope hadn't adjusted the time based on when I came in. But the reason for my review-the car they gave me just really shocked me. Walk outside and just random cars being pulled up and customers being asked if they are okay with that one. The young lady asked if I was ok with a 4 Runner sitting there with the door open and wet seats. Because I was only renting for a quick one day work trip and not much driving, told her I was fine with whatever. Didn't inspect the vehicle with me at all and just said "hop in" Soon as I went to survey the vehicle, black marks all over the white paint, a small dent in the door. Coffee spilled all over the console and coffee stains on the passenger seat. The car hadn't been cleaned at all. Food in between the seats. And the worst part was the water on the seats. Almost like it went through the wash with the windows cracked. Moonroof was open, back glass was open. Mentioned the dents and scuffs to the lady at the gate and she didn't seem phased at all....just simply said it was probably noted. I would never give a customer a car with wet seats-nothing to dry them with or not point out all the black scuffs and dings in the vehicle. And the dirtiness of the interior-just gross. Sadly I don't think I'll be renting from this enterprise anymore although I am a member. Just not my normal enterprise experience. On a positive-quick transaction time and nice employees. read more

If I could give zero stars, I would. I have no idea if the branch manager is new or just not good at her job, but she doesn't have good manager skills in my opinion. All she gave was company policy regulations on how they only take credit cards. It didn't matter that the wrong information was given by her employees via phone multiple times and gave no helpful solutions in person.Plus that my dad was a loyal customer for multiple dates. I worked in the customer service business and it was just terrible! I would go to a rental place with a better manager for those interested in renting a car! read more

When I went online to book the rental, they gave me a discount for my loyalty without me having to ask. I didn't realize that because my insurance had always used them anytime I was in an accident, I was considered a loyal customer, so that gave me a lower price than other companies. Additionally, when I picked up the car at 12:15am they were professional, friendly and courteous when many employees would have been ready to leave that close to closing time on July 4th eve. They couldn't have been nicer. Plus, when we returned the car, since it wasn't full when I picked it up and it was almost full when I returned it, they gave me a courtesy discount of $40 since I had prepaid for the non-refundable refueling. All of these are superb customer service that you don't find as often these days. I rented this car at the RDU airport that I fly into annually to visit friends and I can honestly say, they will get my business from now on. What a FANTASTIC display of professional, friendly customer service. I could not ask for more. Side note: I must add that the car they gave me was quite nice. I booked an economy car and it had very nice features. Last year when I booked with Budget, I got the most basic car with a defective tire and very bad customer service. read more

Customer service: 2 stars: its either decent, robotic, or bad. They are just over glorified baby sitters to the cars and I can't wait until computers take their jobs. This location always leaves my man and I frustrated and we have corporate accounts here. Cleanliness: 1 star: i suggest you use the restroom at the airport or hold it until you get to your hotel. Price point: 1 star: without a corporate account or being in the club, it's really no point renting here. Shuttle service: 2 stars: its like they put an ad out that says "we are looking for the most aloof, inept, uncustomer service oriented a-holes we can find.." lol Overall: I use them because my Job pays for it. I will be talking to the account so enterprise can lose their contract with us. Service is just horrible so I can imagine how they treat others. read more

Enterprise Rent-A-Car - Car Rental Near Me - Raleigh, North Carolina

Policies are made by humans and stand to be scrutinized. When we don't scrutinize for sensibility, we lose out. Enterprise Rent -A- Car HAS FOREVER LOST MY BUSINESS. Hertz (RDU Location) saved us in this instance. We have been long time Enterprise rental customers in North Carolina, Florida and other places I have personally expressed some dissatisfaction in the past with some unprofessional behaviors or reservation issues. Monday September 5th, 2022, at Raleigh Durham International would be the day I said never again. After placing a reservation via phone, for a one-way rental we arrived only to be told we needed a credit card. Now this was new to us given previous rentals allowed us to use our debit card which required holding an additional $500. 00 until the vehicle is returned. We had since paid off credit card balances and kept only a low balance for minor purchases. We were told that NC residents are required to have proof of return flight if not using a credit card. This did not make sense, but in accordance with this stated policy there was a sign (see below picture) solidifying this ridiculous policy. Why, will this ensure that a car cannot be stolen, and why is this only the case for NC residents? We caught the next shuttle back to the airport terminals where our driver was waiting just in case. At this time, we are wondering should be fly instead which would be more expense then planned. We needed to get to another state that evening so my husband purchased a plane ticket to return home so we could fulfill Enterprises requirement, stated and posted (See image below). We were told this is the airport's requirement. Nevertheless, with ticket in hand we headed back to Enterprises car lot and ready to drive off with our rental. Can you believe we were told that even with a return flight " you cannot rent a car with the instate driver's license". WHAT? My husband began making calls to get us a rental car. I was asked if I wanted to speak with the manager, I learned prior to seeing his uselessness was not intended to do anything or make an exception or look at our loyalty. Yes, I heard his tone of disinterest over the phone as he spoke with his employee prior to making his useless appearance. But he did manage to contradict the policy further by telling me that we would need a round trip ticket. Hmm? Are these employees understanding their own policy? As stated to the employee at the counter this sign is very ambiguous. If you do not intend on honoring NC license, this display needs to state with the exception of... Given this was a holiday weekend some other rental agencies were closed. However, Thrifty at Hertz lot LOCATED AT THE AIRPORT, rented us a vehicle using our debit card, a $500 hold and a soft pull credit check, return flight. No contradictory policy citations. My husband has since been in touch with Enterpriser rent a car customer service who on the phone read their best script as if they really found our situation to be empathetic. Someone will call us back that day we were told. Well, crickets. Part of me wonders if we are being discriminated against at Enterprise. Because of the delay Enterprise cost us three hours of travel time. I could say because of unprofessionalism and other issues with Enterprise in the past and recent do your due diligence before settling with Enterprise Rent a Car. read more

Enterprise Rent-A-Car - Car Rental Near Me - Raleigh, North Carolina

The Manager Hannah was condescending and was not helpful at all regarding a lost pair of sunglasses. It's hard to believe poor guest service like this happens. I guess Enterprise will keep that pair of expensive prescription glasses. What a shame. read more

Renting a car here was seamless! Caught the shuttle at the airport. They had 5 people waiting to service customers. I was in and out and in the road in no time! The return process was just as quick and easy. No waiting in endless lines or wondering where to go. Everyone was helpful and personable. I will rent from here again! read more

I've been trying to get hold of someone at this specific location for over two weeks and absolutely no luck. Delta changed my flight time and now I'm arriving at 12:20 am and I don't know if I'll be able to pick up my rental reservation. This is absolutely ridiculous that I can't get hold of anyone at the location. Poor customer service read more

My wife and I flew into Raleigh Durham airport for a church conference @ the First Pentecostal Church of Durham and a mini vacation. We were waited on by Matthew who was both professional and friendly. He smiled the whole time and joked with us as we were getting checked in. Matthew also gave us a free upgrade to a larger vehicle and made our process from the desk to the vehicle silky smooth. I highly recommend enterprise. Matthew was a model of first class customer service. read more

Unfortunately, we were in an accident today rear ended by a young kid weren't wearing a seatbelt revoked license was pretty bad but all passengers and myself were taken care of. We were fine contact at enterprise. They took all my information of the phone unfortunately systems didn't have the data in order to help the local manager here at the enterprise at RDU airport. His name is Avery This guys top shelf I don't know if anybody at it enterprises reviewing managers and staff. These folks are fantastic very calm provider. All the great questions I gave all the information necessary some information didn't have he was patiently waiting for some of that information. Just an amazing group of people I had to greatly appreciate it. Thanks, Avery read more

Second time I'm had just bad service from this location. Seems they don't know what they are doing as it pertains to using points and or transferring names. One rep says one thing and another says something totally different. Do y'all go to the same training or do people do what they want for who they want. I'm so irritated. I've been trying to rent a car for 3 hours and no one will answer the phone now to release my money so I can rent a car from hertz who has never given me any issues read more

Dishonest company. Said I owed for a key fob from back in 2016 that I did not know was told I had to pay the $235 from Rent A car was in a possession where I had to pay that even though I did not owe it, I paid it then called them back and sudden they told me I was on the permanent. Do not rent list after I paid the 235 horrible read more

I have never had a bad experience at Enterprise and this location is no different. They shuttled us from RDU to their location and welcomed us with smiles along the way. We had no issues picking up our cars and leaving the airport. On the way back I think it took a total of 5 minutes to drop the car off and to get on the shuttle back to the airport. read more

I will never rent again from this company. I only used their services for my current vacation because they offered the best rates on Expedia. Now I know why and I suggest you avoid this company. When I picked up the car we were directed by the agent to cross the lot with him into a dirty secluded area. The agent looked over the car which had lots of small dents and looked like a truly used car. The agent had a small chart and said "not to worry" about the small dents since they were "less than a silver dollar in size." I drove the car, free of incidents, and turned it in at a pre-arranged Enterprise facility in Washington DC. Now, suddenly they became very concerned about almost invisible dents on the roof of the car which were never noted at RDU. The check-in agent asked for my insurance information and said they would first check with the rental center at RDU to verify these were existing dents. In fact they lied and immediately filed a claim with my insurance which contacted me an hour later. I explained to them the car was not damaged by me, that the small dents were barely visible and caused by someone else. In any event I insisted my insurance dispute and deny the claim. I don't like scammers and that's exactly what is happening here. At best I can call them highly suspect and negligent but the bottom line is they gave me somewhat of a junker and now expect me to fix it up. Well no way is that going to happen. So be very wary if you deal with them. read more

I rented a car from Dollar at RDU and received an additional bill for $3.06 + $45 for going through 3 cashless tolls. No one explained that there would be an "administrative fee" of $15/toll - up to $90 max. This was on page 5 of the contract. Plate Pass was not mentioned - not sure of the cost for this. I called Enterprise about their policy and theirs was about $15 for fee, but total, not per toll. read more

If I can give this place a ZERO, I would!!! I moved to the Carolinas from NYC with my family on 6/30. Our reservation was booked for months! Upon arrival we noticed a policy change posted at the desk that they no longer accept debit cards without a return flight. This is now a huge issue as we literally just moved from another state. So I asked 'Emily' (the woman at the counter) what our options were as this is a new policy that they put in place and we don't have a return flight. Emily informed us that we would have to try one of the smaller Enterprise locations off airport property. I asked her if she can give me the number to the closest location and she told me to Google it!!! I reiterated that we just moved here and do not know the area at all and asked again if she can assist with the phone number. Emily then says, 'if you go to your phone's browser and go to Google and type in Enterprise, you should be able to find it!' At this point my husband is annoyed as she is providing no help, it was 99 degrees outside, and we had a bunch of luggage and our children in tow with us. He says to her, how can you put a new policy in place and NOT help a customer. How hard is it to help find another location. Emily then rolls her eyes and replies, 'This is above my pay grade. NEXT!' and proceeds to the next customer. I then asked to speak to a manager. About 10 minutes later a woman named Nicole walks over and identifies herself as the assistant manager. She apologies and admits that there was a recent policy change due to an overwhelming amount of fraud that they have encountered during Covid. I completely get this and explained that I just needed assistance with finding another location. She did not provide and info and offered to have her shuttle take us to to one of the other rental places within the airport property. I then asked her if she can help provide the number so that I could check with them before lugging my kids and all of our stuff. She can't help. My husband (now clearly frustrated) says to me, how hard is it to provide a phone number out to even try to help a customer after last minute policy changes that are not noted on their website. Nicole then tells us to leave or she will call the police because 'she didn't like his tone.' My husband is 6"5 and over 200 - he naturally has a very deep and loud voice. Can't change that. So I explained to her that he was not speaking to her and that is just the natural tone to his voice. She said either leave or I will have the police remove you. I told her to do what she needed to do. I was not putting my kids out in the heat until I figured out what we were going to do and how we will get a rental. Three police officers arrive. I asked to speak to one outside and explained the situation. He informed his colleagues that it was a customer service issue and apologized to us. He said that unfortunately, they call the police for customer service issues all the time! This is wrong and a waste of valuable resources and tax payers money! The officer then pulled out his own cell phone to help find a number to a local rental. This is all that we wanted both women to do! It should have never gotten to this point! After confirming with another company across the lot that I can use my debit, the officer stood with my family for over 2 hours while I solidified my rental! I have worked in hospitality and customer service for over 25 years, this is not how you treat customers. I later called Enterprise corporate number to file a complaint. I was given a bogus case number (37241402) by the representative on the phone who stated that a supervisor should be calling me within 72 hours. I say bogus as when I called a week later to follow up, that number did not exist according to a new representative (Antonio). He said that he can see that I called previously but there weren't any notes in the system. So I had to explain the situation all over again to another rep who again promised that I would hear back within 72 hours and re-issued the same case number. He promised that the case number is now valid. It's been over two weeks, NO ONE has returned any of my calls which tells me how much Enterprise cares about their customers and customer complaints. I've used Enterprise for years. This was not the first time that I used my debit there either. The issue is not the policy change but the lack of assistance and professionalism by their staff. Thankfully Avis came to the rescue. I will never rent through Enterprise again!!! read more

Returned car in the same condition we received the car. Was accused of "over spraying". When we walked around the car with employee neither of us notice the spot in question which was low on the front right bumper. We have asked for all rental and repair reports for this vehicle(as suggested from a former Enterprise employee) as some note of the spot in question should of been notice somewhere along the line if employees were doing their job. Have had no response just request for our insurance info or payment. Guess we were naive but trusted the employee walking around. Beware when renting from Enterprise. Buy their insurance and take pictures of every spot on the car as some employees/offices cannot be trusted. read more

My vehicle had a mechanical issue and they refused to help me. The staff was very rude and the manager Ben was very sarcastic. Southern hospitality is at a 0% read more

How often does the manager of a car rental company call you from his personal phone to address a problem? Never, unless it is Mike from this facility. Who went the extra 10 miles to solve a small issue. Name another car rent company that will do that. They are price competitive, efficient and personal in a way that I have never encountered in 40 years renting cars. Full marks. Dump your HertzGold and go with a company that values your business. read more

Absolute worst. People were mean, they rented us a car in the middle of the night, but then wouldn't let us leave the lot because they said our drop off location was ineligible. This was after they gave us the keys. Stranded us as the airport. Terrible people and terrible experience. read more

I have used Enterprise in the past in my home state for various things, but this particular location was the worst experience I've ever had with car rental. I came to Raleigh for a business trip. I personally don't have a corporate credit card yet, but my boss does, so for convenience we booked the flights, car rental and hotel on his so I don't need to file a billion receipts for reimbursement. When i arrived at the Enterprise on the RDU shuttle, they checked the reservation and asked if my name was Lisa Something-or-other. Nope, not me, clearly. Checked again, still wrong. We supposed maybe someone entered their license number wrong and it ended up being mine so it booted my reservation? Either way we needed to start a new booking. The trouble with this was that I don't have a company card, so i have to book and pay with my personal card and then hope that my company reimburses me (they should but sometimes it turns into a federal case so who knows). 118.00 on my personal card and I grab my 2018 Ford Fusion and be on my way. Drove it 5 minutes to the hotel, park, go inside for the night. Next morning I get ready, breakfast, come outside and push the ignition start. This car will not shift out of park, the check engine light is on, it's telling me the hood is open and it's clearly not. I figure it's basically a big computer, shut it off, turn it back on, same thing. I'm googling how to fix this, what's wrong with it, try messing with the parking brake button, hidden brake release thing under the console, everything. At this point it's been about 20 minutes. I've called the desk at the RDU Enterprise a bunch of times, no answer, tried the roadside assistance line through their number and just end up on a dead line with no person, no hold music, no nothing. Call my boss, tell him I'm going to be late to the meeting, and end up ordering an Uber to the meeting location. Another unnecessary 20-something bucks I'm gonna have to claim and pray for reimbursement. Lunch break. Called again, still can't talk to anyone. Afternoon meetings, dinner meetings, get back to hotel via my very nice boss who offered to drop me off. Call again...7 times. Tried the desk, tried the roadside assistance line, STILL nothing on that one but dead air. So I look up the general national hotline and call them, they transfer me to the general roadside assistance line, and they set up a flatbed to come get this thing and bring it back to the rental location. I ask her advice on how to get a refund for a car I didn't drive more than 2 miles from the pickup spot due to mechanical errors, she says it would have to be from the desk in person, which means I now need to cut a meeting short tomorrow so I can get to the desk in person and hash this out before my flight leaves. Guy shows up, gets in, presses the button. It'll shift out of park now, but the hood warning is still on and so is the engine light. They ask if i want a different car but I tell them there's no point since I'm leaving the following day and just take this thing. I have no idea if I'll get a refund tomorrow, but I called this place ALL DAY trying to get help and was met with nothing. This is an airport location, they service out of towners who aren't familiar with the area and need a form of transportation. Pick up the freaking phone! read more

I rented a car from RDU (they didn't give me the car I had reserved)-20 minutes layer it was making a loud grinding noise. I called and reported the problem to their ROADSIDE ASSISTANCE. The agent barely spoke English. I gave him my location. He said a tow truck would be sent and the closest branch would contact me. Almost 24 hours later, numerous calls to the airport branch, the local branches and ROADSIDE ASSISTANCE I don't have a replacement vehicle and the problem vehicle is parked. I cannot reach anyone at the airport. Do Not Rent from Enterprise-absolutely no concern for customers. They endanger their customers by renting unsound vehicles. They probably don't clean or sanitize the vehicles either. read more

I love Enterprise. They're the only car company that compels me to write a good review on Yelp. Quick and friendly service. Good rates. Good car selection (and if not, free upgrade woot woot) Just wanted to get this rating bumped up. No more to see here. Go Enterprise!! read more

One star for decent customer service reps, one star for a clean, working vehicle. Three stars off for three negative experiences. Here's the abbreviated version, because really, you don't want to know all this do you? 1. Upon checking in, the car seat that I reserved had the anchor straps all tangled up. It took me a few minutes to get them worked out so that I could tell whether it was indeed a functional carseat (not a big deal that it took me awhile, but it WAS a big deal to the people in line giving me the dirty eye and the rep asking "do you want another one?" and me saying "will it be tangled like this one?" blank stare. I expect car seats to be ready to use. 2. They didn't have the minivan I had reserved (carting around a couple families this week) but "upgraded" me to a Suburban. I get that this is a more expensive rental, but I didn't want a huge, gas-guzzling bus! 3. I spent an HOUR on hold trying to get a hold of this local office so that I could add my brother as a driver for our long drive that day. (Only wanted to pay the fee that day, they had told me to call that day to add him and I could email them a photo of the driver's license.) After multiple attempts, I gave up. Really frustrating. read more

We arrived in Raleigh on a Thursday night around 7 pm. The shuttle was already waiting and the driver (Fran I believe?) was friendly and talkative. Quick drive over to the lot where we were greeted by Patrick. Patrick went above and beyond for us. My boyfriend is military and gave us a discount which we always appreciate. This was my first time ever in North Carolina and he kicked it off on a good note for me! He upgraded us to a Ford Mustang and my boyfriend really enjoyed using the car over the weekend. There was a slight problem with turning of the vehicle which we brought to their attention upon return. Overall an excellent experience with Patrick! read more

I'm always skeptical to go to car rental spots since I had a fair share of bad experiences. However I'm happy to confidently report that this was hands down my best experience at a airport rental car location. Before I get into the details of my review, everyone I encountered here had excellent customer service ranging from the shuttle drivers to the staff who check in the car. The staff were not pushy to try to upsell you on the insurance, GPS, and etc. I flew into RDU on a Sunday evening and had a reservation to pick up my full-size car at 6. Upon getting there, I was assisted quickly and professionally and was on my way to meet the next staff member who would walk me around my rental car. At this point, I was a bit surprised as the staff asked me which car I would like to drive. In my prior experiences the full size car will already be parked outside and you will be escorted to that sedan. I jokingly said the BMW and she followed up to ask me if I wanted a sportier car such as the Challenger or Camaro. Since I was here for business, I turned down the sportier cars and without any hesitation she offered me the BMW. At this point, we walked around the car to do an inspection and before I knew it I was on my way to my hotel in a 2018 BMW 430i convertible without paying a up-charge. My experience upon returning the car was also excellent. The check-in process was speedy and before I knew it I was ready to jump back on the shuttle back to the airport. Overall I had a very positive experience at this Enterprise location and my experience here puts LAX Enterprise location to shame. If I am ever back in the area, I will be sure to rent my car from Enterprise due to excellent service I received. read more

I haven't rented from an Enterprise location in a while, but Enterprise at RDU Airport seemed convenient enough, with decent ratings, and it didn't hurt that I could get a discount through my company. I made a reservation months in advance for a vehicle class of "Hyundai Elantra or Similar"... the kind of vehicle I'm most comfortable driving, size wise (also knowing that the gas mileage is great, etc). Upon arriving at RDU and getting to the Enterprise location via shuttle, I waited in line for a few minutes before getting to the counter. Counter service was quick, though I didn't like the counter representative pushing me to have them fill up the car with gas upon return, saying it would be cheaper... which it wasn't. Their gas price was $2.52/gallon at the time. Down the street from the airport? Plenty of gas stations. I filled up before returning the car for $2.46/gallon. Sure, not a huge difference... but I like the idea of being able to fill up the car myself before returning the car. I don't need to be pushed to do otherwise. Also, with regards to counter service, the additional 20% hold on my debit card was inconvenient. Fine... whatever, kinda the norm... but I've had different payment agreements with other rental companies and I don't think I've ever had to deal with a 20% hold. After the counter, I was quickly able to meet with an Enterprise representative outside that would help me pick out my vehicle, and this is where the most irritating aspect of the experience kicked in... she consistently kept trying to push me into renting a large SUV (Ford, Chevy, or Jeep). I specifically requested a "Hyundai Elantra or Similar" when making my reservation. I understand they upgrade at no cost if a vehicle of your preferred size isn't available... but I don't understand WHY a vehicle of your preferred size isn't on the lot when that's what you requested to begin with. What's the point of making a reservation?! I wasn't late for my rental. I arrived on time, and Enterprise had my flight information anyway. Why wasn't a "Hyundai Elantra or Similar" readily accessible upon my arrival? I don't get it. After pushing back a bit, the woman I was working with noticed a black Nissan coming out of the car wash. She asked me if I'd be interested in THAT vehicle and I jumped at the chance because I didn't see anything even remotely close to what I wanted on the lot. She kept mentioning how the Jeep was her favorite and she really wished I would take it - or one of the other SUVs - but I pushed back and said I wanted the Nissan. Begrudgingly, she snagged it for me right after it had been parked (after being washed). We both walked around the vehicle and I ultimately completed the agreement and everything, driving off the lot with the Nissan. The car, for what it's worth, was a delight to drive... fantastic gas mileage and all... though I did have to get used to the push button start. My return of the rental car to the lot was quite a bit easier. The representative who met me at the drop off on Oct 11th was polite, thorough, and easy to deal with. He asked me how the car was to drive and commented that he's become especially impressed with Nissans and their quality after seeing the ones available on their lot. I'm so happy I grabbed that car when I could, honestly. TL;DR Not impressed with their reservation/car-matching process. Why bother making a reservation if they won't ultimately have that car available for you anyway? I got lucky by ultimately getting a car close to what I wanted (even if it was still a bit larger). Some service reps also a bit pushy. Don't think I'll rent from them next time I fly into RDU. read more

We have always used Enterprise for our rental car needs. However, I was extremely disappointed in the customer service provided at this location, specifically from a customer service agent named Lamar. Not only was he disrespectful but he completely lacked the communication skills needed to effectively let myself and others customers know their options when a reservation made in advance can't be honored. I was extremely taken aback due to the poor management at this location. I'm posting a photo of the only car I was offered when I had a reservation in advance which Lamar made a joke of. I cancelled my entire reservation in disbelief and went to Hertz where I was cared for with ease. Do not use this Enterprise! read more

Enterprise Rent-A-Car - Car Rental Near Me - Raleigh, North Carolina