I have been using White Horse for over 20 years. They are easy to work with and always on time and professional.

the manager is so professional and helpful. I was confused about distances and destinations and he was so patient and informative. I ended up changing my travel plans and postponed my booking. But I will definitely call on them again. very impressed read more

Can I just say wow!!!! Absolutely wow!!!! This company is by far the best to work with in the area! I hosted an event with over 25 women and when I say the team at White Horse went over and beyond to accommodate us...that's an understatement. They shuttled us back and forth between our restaurant and hotel! The van was extremely clean, smelled lovely, the driver was professional and super courteous! Literally from the booking of the transportation to the ride it was just a wonderful interaction!!! I look forward to working with this company in the near future. Oh and in terms of pricing, they are the best in the city. Don't even waste your precious time looking around! The most affordable with the best experience. There's a combination you don't see too often! Thanks again Lori and everyone else at White Horse! read more

Tried to book this online, inputted all my details and they asked for payment without giving a cost estimate! So basically asking me to sign an open check?!! Wow! read more

You would think a company like this would want to set up accounts with corporate travelers who use transportation services every single week. I inquired and was told, "Call the office if you want to make a reservation." That was in response to my request to set up an account for my company. There must be better options in Raleigh read more

My wife and I have been using White Horse Transportation for over 10 years. They are FANTASTIC! A round trip with White Horse from home to RDU is certainly cheaper than parking for one week. Even better, they are great to deal with. Always professional, friendly, on time, and they have nice comfortable vehicles. Support this local business. We do. read more

White Horse recently drove for us to an engagement party about one hour away. They dropped us off, and came back to pick us up. They were amazing to work with! We reserved the sprinter van for 12 of us, and it fit us very comfortably. Our driver, Nate, was very professional. Their customer service is also wonderful to work with, as I had to call them the day of to confirm due to threat of winter weather that night. All in all, they were great. I would highly recommend them! read more

I arranged a driver for September 5, 2021 at RDU after a trip from Los Angeles, CA with our children and grandchildren who are moving to NC. He met us promptly but when I tried to confirm that he had been vaccinated he basically told me none of my business. Not good, especially since I had requested that the driver be vaccinated and we were traveling with children under age 12. It is simply unbelievable that your drivers would not be vaccinated. I will be returning to RDU often and also transferring from NC to Tennessee and considered using your company. Not now. We rented a car for our people and sent the driver with our luggage. Rather ridiculous and not a proper welcome to North Carolina. Maybe the company doesn't care but I know others will. read more

I have been arranging transport with White Horse for over 5 years. They are so great to work with and know your passenger's name as soon as you call. The drivers are professional and the vehicles clean and prompt. If you are looking for top notch service in the Raleigh area for airport transfers, sporting events are VIP transfers, I would use them in a heartbeat. read more

We have used White Horse several times recently and we have had very good service. The vans are clean and comfortable and the staff are friendly and very reliable. It is a very good option when you need a car service. I strongly recommend them read more

I would not recommend this transportation service to anyone. Here's some highlights: - 1 star because our driver had no clue where our destination was, despite three times telling them the day before when we booked (Talbot House in Durham) - 1 star since the driver eschewed planning ahead and knowing where it was and I quote "relies on his gut and maps" no map in sight, thankful for our own smart phones -1 star for arguing about where it is despite smart phone's help and not taking turns as instructed -1 star for not being there after 1 hour when we were told to book 1 hour in advance. -1 star for not being there for 1 more hour since they dispatched someone to the wrong place (Dispatcher - He's there right now! Us - No he isn't, Dispatcher -Oh, maybe he isn't on that corner -1 star for new driver not knowing how to get us home So negative 2 stars. Sorry. read more

I hired 4 vans for wedding day transportation: My wife and I hired them to transport the wedding party and guests to and from the hotel and venue (Marriott to the Stockroom - maybe 3 blocks). We hired 2 vans to bring guests to the venue and 2 vans to return guests to the hotel. They were late to start picking everyone up because of confusion at the hotel. There were 3 weddings at the Marriott and some of them had also hired White Horse. We didn't actually start rolling until 4:45 - 4:50 (15 - 20 minutes late). I'm not sure when the second van actually started but it was at least 20 minutes late. It was pouring down rain and they didn't drop all the guests off directly in front of the Stockroom. During the wedding, my 80 year old grandfather pulled me aside to complain about them. When it was time to start bringing us and guests to the hotel, they stopped early! I have a call record on my phone at 10:17PM (10:15PM was their stop time) when I called to find out where the vans were. They told me it would be 20 minutes before anyone could pick us up. I told them not to bother and we ended up walking and taking cabs back. They failed to bring any parents, grandparents, wedding party, and THE BRIDE AND GROOM back... Upon follow up with John, their operations manager, he refunded 25% for their failures. I still wasn't pleased but at least it's something. I'd recommend trying elsewhere. read more

Flying into Raleigh, I was worried. I hate cities that have Airports way out in the middle of nowhere instead of right-up against Downtown like San Jose. I called around and found that it would be about 40 bucks to get from the airport to the hotel. This was a bit higher than I'm used to paying, and particularly galling since there was no hotel shuttle at all!, but I figured OK, I'll do it. As soon as I landed, I called, they gave me very clear instructions on how to get to the somewhat obscured pick-up area, got my bag and was out the door. I walked across and they were there, ready for me and impossibly polite. We drove, there was a really impressive thunder storm going on, and got there. He helped me with my over-sized bags and even pulled up onto the walkway so I wouldn't have to walk in the rain. And best of all, though I was expecting 40 bucks without tip, it turned out to be 35! I tipped him the extra five and a bit more for the good service. All in all, I'd go with White Horse again! read more

Hubs and I have used White Horse several times for transportation to and from sporting events, concerts, and some private events. We have never had any issues with the service. I was bummed to read that other Yelpers had issues, but I am hoping that since those reviews are older, that the issues are taken care of. The drivers have all been professional, hospitable, and exact with the pick-up and destination. I have also found that they are affordable, in the realm of car services. It's always nice using a car service rather than a taxi. I also love White Horse is a locally based business and will continue to support them with other transport needs that we have. read more

We have never been to Raleigh. A search on the internet pulled up White Horse so we made a reservation. We tried to make the reservation online but the website is not effective. We called in and gave a CC over the phone. We also like that a real person who knows what they are talking about picks up the phone 24 hours a day. We arrived at the airport and called the company. After we picked up our bags and stood curbside; the transport was there within 3 minutes. We were picked up in a big, clean SUV. Smelled good and very comfortable. Just what we needed after a cross country flight. The driver took care of everything from there. We would use this somewhat expensive service again for many reasons. read more

I have not had the opportunity to use this service yet. However, I will say that you have employees in your company that are the epitome of professionalism and are genuinely kind people. I had the pleasure of meeting one in Surf City last week while spending the day at the beach. Les was a great family man and we had some great conversation. Knowing there's still people like him out there this day and age restores some faith in humanity during these volatile times. If I ever make my way up to Raleigh I would love to try out White Horse Transportation long as Mr. Hatcher was behind the wheel for me and my family. read more

An old white man with a beard and glasses parked next to me and when he opened his door and got out, he hit my car with his door 4 times!! Once he realized he did it the first time, he just kept going. And when I called him out he dismissed me and walked away!! Now the paint on my car is chipped... the man deserves to be fired or charged with destruction of property. read more

There not answering there phone we made a reservation and needed to change it . So happy I called back because I would of been waiting late night for a ride that would never come read more

We used White Horse to shuttle our guests from a hotel to the venue on our wedding day. They did a great job and were on time going both ways! We even had a guest compliment them on the music choice in the van! It was such a great convenience and a pretty reasonable price. Definitely worth the money! read more

They're crooks! The cab didn't show up at the reservation time to take me to the airport, so I hopped into a different cab. 30 minutes later, I'm at the airport and White Horse calls to ask when I'll be ready for pick up. I told them I was already at the airport, since they didn't show up. Without mentioning anything about it on the phone, White Horse then sends me an email saying they charged my card for the service anyway. I called them back and tried to reason with them - surely, this must be a mistake. How could they charge me for a service they didn't provide? It was not a mistake, the representative informed me. I asked him to remove the charge, and he would not. So I called my credit card service and they immediately blocked the charge. But I would never, ever recommend that anyone use this company. They're dishonest, provide poor service, and try to get your business by undercutting the competition by a few dollars. read more

We use Whitehorse transportation every time we visit Raleigh for several years. They are reliable, prompt, and professional drivers. Surprised to hear others complaining about the cost. We feel the reliability and professionalism are well worth the rate. read more

we operate a nonprofit organization in Raleigh catering to the needs of families in need with small children, seniors causes, and the disabled. The white Horse transportation staff has been such a great help to us. we were amazed and truly grateful of how caring they were supporting these causes.Many families thank us for the uplifting support they receive. we tell them that someone truly cares for them and want them to be well. As you receive the professional and caring service of the white Horse transportation know that you are in good hands with a team that cares for our community. The White horse transportation team makes our job helping others very easy! read more

I have become unimpressed with white horse as they become bigger, the drivers are simply drivers, very little professionalism . I am using newer companies now as they are trying harder to deliver and show they want my business! read more

I use Whitehorse a ton for work and play. They are very attentive and have clean vehicles with informed and pleasant drivers. The Suburbans are a nice alternative to black cars and they have taken off the cheesy reflective white horse stickers in the past few years which definitely enhances the visual appearance. Scheduling with these folks is a breeze and they are happy to keep payment information on file, which is a big time saver when you are headed somewhere in a hurry. RDU finally moved the pickup location to a more convenient spot in the last 6 months and that also makes a difference when you are hauling lots of bags. Generally, Whitehorse meets all my needs; prices aren't cheap, but they are the best alternative in Raleigh. read more

Lori was awesome and helped me out in a pinch, in short order. She was very quick to secure the needed transportation and was very friendly and helpful. Price was reasonable considering the distance we needed to travel and the late notice. The driver was prompt and exceptionally courteous. I will definitely use this company again and would recommend them to my mother. Well done White Horse! You've earned my loyalty and admiration. So many service companies fall short on customer service- you shine! read more

Always on time, professional and the drivers are so friendly! ALWAYS rely on them when I'm traveling in Raleigh!

This is the lamest transportation company in Raleigh and the surrounding area. They are extremely overpriced with poor service. Their drivers are late and act surly, as if their lateness is your fault. I voiced my complaint to the office manager, John Setzer, who was an idiot and barely apologized for the inconvenience caused by their bad service, much less offered me any compensation. Stick to Uber, Taxi-Taxi, or Eco-Style if you want reliable transportation services. Stay far away from The White Horse! read more

We reserved transportation for our return trip to RDU on Sat, Oct 11, 2014 at 11 pm. After a cross country trip, the four of us were anxious to get home. Our cab was waiting and the driver was the most courteous, helpful and polite driver we've ever had. His name was Ed. When we have the need for another cab, we will use White Horse and request Ed. Thank you again Ed! read more

Fantastic service. Both drivers we had were professionals in every way. Also, I lost a very expensive bracelet in the car and the driver brought in right back to me. I would use them again and again. read more

Terrible service for the money - rate seemed high for a transfer to airport from hotel in Crabtree mall area. But took the chance- driver was late 7 minutes still got charged whole fare to RDU? .. smelled like a cigarette in the suv.. never again. read more

The driver was was nice and polite but......... when i gave authorization for what I was told for one more hour they ran it for three with out my authorization and charge my credit card an extra 800!!!! Like Will M. said their Crooks! Never again use UBER cheaper and you get what you pay for. If you do use them beware. read more

White Horse provided round-trip van service for 12 passengers to my parent's 60th wedding anniversary dinner. A car service also transported my neighbors to the dinner. Both drivers arrived on time before and after the dinner. They were helpful with the senior guests getting in and out of the van/car. The van and car were very clean. read more

By far the worst customer service I have ever experienced. A few years ago my friends and I took one of these cabs downtown. The way they originally advertised their business was that it was only $4 for a roundtrip ride per person. We had about 8 people in the van. We all agreed this was the best idea for us. First it took well over an hour for the car to arrive. They then took us downtown and we each paid our four dollars. When we were picked up we were told that we then needed to pay an additional four dollars per person. I contacted the company through their website and received the most sarcastic and unprofessional email I have ever received in my life from a company. They said they couldn't believe we actually thought that their company would drive me and my little friends downtown for such a cheap rate and that they weren't upset to lose us as a customer. I wrote back and let them know that I would be sure to share this information with as many people as I possibly can. I just realized that I never posted a review about them. I would not recommend this company to anyone....EVER. This was a simple misunderstanding that could have very easily been cleared up. I wasn't even requesting a discount all I wanted to know was their prices and rules up front and they wrote with such attitude and rudeness to their customers. Their website does not share any information about rates or rules because they want to keep it a secret. Stay far away from this company. read more