As an Assistant, it's our job to make sure our executives operate at their preference - from…read moreparticular coffee houses when traveling down to what kind of car they get picked up for a paid car service. I am giving Ride Smith 3 stars because somewhere they missed the mark from our discussion. While making our last minute reservation was extremely easy, and Chris was very courteous, I was extremely disappointed that the Cadillac DeVille discussed to pick up my executive was not in fact the car that picked him up. Instead, my very tired executive was picked up in something like a 2005 Passat. He could have easily just have used Uber or an airport taxi. In addition, my executive shared with me that he had to wait at the curb while the driver drove around from the cell lot, which isn't typical 'car service' procedure. If needed, I may use Ride Smith again for personal transportation, but not for executive.

I used Ridesmith several times to deliver my quarterly HOA dues, with no issues at first. But later…read morechecks were not delivered. This resulted in hefty late fees and no other remedy for me. The Ridesmith agent would text me that the check had been delivered, so I assumed there were no problems. They were not trustworthy or responsive.

For one who picks up a passenger with trash in the van , never again. I have pictures.read more

VERY unprofessional. My friend called for a taxi to get home from my house, a scant two miles from…read moretown, and the dispatcher gave him attitude. At first she insisted on around-trip fare or they wouldn't come at all! Then she said something about a "shift change", and wouldn't commit to PROVIDING THE SERVICE THEY ADVERTISE. This is a SERVICE INDUSTRY, and the job is providing RIDES, not BACKTALK. If she worked for me, she would be FIRED so fast her head would spin!

This is an update to my previous review. I really can't say enough about how good these folks are…read more One of my friends left his cell phone in the taxi, and the cab driver came back and brought the phone to him where he was dining. That's extra service in my opinion. If they say they'll be there to pick you up in 15 minutes, they are there. It's great to have a reliable cab company in Chapel Hill.

We scheduled a ride with Mr. Taxi for the airport, and they failed to pick us up, and they failed…read moreto answer the phone (went straight to voicemail). We missed our flight since we had to make other arrangements.

Had booked a ride to RDU on May 28; confirmed thru text the day before. Waited at for ride at…read moreagreed time; called when 10 min late and was told that driver had flat tire on the way to pick me up. Jamal was sending a new car. Waited 10 minutes and called to ask where new car was. Did not get a reassuring answer. Waited another 10 minutes and cancelled...Luckily a neighbor volunteered to take me. Will not use this taxi service again.

I will be filing an official complaint with the bbb we…read morereserved a taxi for 4:30am today and nobody showed so so now we may miss our international flight horrible service and nobody answers phone or email!!

Couldn't have asked for better service - Amin was amazingly communicative, following up with texts…read moreto confirm and tracking our flights. He had a toddler seat for our son installed and his trivia questions were exactly what we needed to wake up after a red eye! Would highly recommend

Always Reliable -- The Best! We've been using Trivia Taxi…read morefor five years now, and he has never let us down. We often have very early flights, leaving the house between 3:00 and 4:00 a.m., and Amin is always on time -- reliable, professional, and easy to count on. The car is clean and comfortable, and the whole experience is stress-free. We coordinate our return trips by text, and he's always right there waiting when we land. Truly everything you could ask for in an airport transfer service. I can't rate them highly enough -- five stars every time! Thanks Amin...your Atlantic Beach customers!

Maggie was our driver for both trips (to and from RDU). She was warm, welcoming and professional on…read moreboth trips. It was like having a family member drive us and so nice to have a friendly face welcome us after our 2 1/2 week trip to Europe! We will definitely use Townie services again.

We use Townie every time we travel to and from RDU. They have always punctual and polite. Highly…read morerecommended.

Gopal provided excellent service for our ride to and from the Ella Langley concert. He was very…read moreprofessional. The car was immaculate. His prices were very fair. We felt safe. We will definitely call on him again. Thank you Gopal.

I've decided to use the car service for all of my travel in 2026…read more I started using Express RDU in 2025 Friends have offered to drive me and pick me up, but here's the thing that could be an inconvenience to people and anything could happen and then I don't make my flight or the flight is horribly delayed! Then I thought about doing Uber and I did the math and this Car service cheaper than Uber But more than that, it's "peace of mind." Gopal, who is the owner-- a lovely and kind man and the last time I used him it was when I went to California in November and when they arrived to pick me up, his wife was with him Such a lovely woman. I know a lot of times when you get picked up after you've just been on a long fight you don't want to talk to anyone, but honestly, it was such a pleasant If you're in need of a Car service that's reputable and professional I highly encourage them! I will be traveling a lot this year-- Its the Year of Lauren Some of my travel I'll be driving but when I have to get on a plane they are now my go to Car service

My first Uber experience in the Triangle was good and a little bit better than I expected. It was…read morejust the luck of the draw the driver I happened to get. Generally, it's what you'd expect of a good Uber ride. When it comes to Uber and Lyft, I typically just use the app that's offering cheaper fares at the time. However, in the case of the Triangle - more specifically, Chapel Hill - I've actually been limited to which company actually has vehicles available. I used Uber in this instance because Lyft didn't have any rides for me on a Thursday morning around 11:00am. The first time I used Lyft in the Triangle, it was because Uber had no rides available. So, if you're coming from a bigger city like me (Atlanta) and/or are used to using Uber and Lyft in bigger cities, note that Uber and Lyft aren't as prevalent in the Triangle. Coincidentally, I paid the exact same amount for my Uber ride as I did for my Lyft ride. My Uber ride took me to the car shop and my Lyft ride picked me up from the car shop. My Uber ride (UberX) was 5.51 miles and 19 minutes. It cost $9.03 for the trip fare, $1.89 for the booking fee, and I tipped $2.00 for a total of $12.92. In comparison, my Lyft ride was 5.47 miles and 12 minutes 28 seconds. The fare was $10.92 and I tipped $2.00 for a total of $12.92. My Uber driver was Jonathan. He had a relatively new and clean silver Nissan Sentra. He was very professional and polite. When he picked me up, he verbally confirmed my destination with me. Then, he offered me both hand sanitizer and small bottles of Deer Park water, which were already placed in the cup holders in the back. A nice touch. Jonathan and I talked about Uber and Lyft. He drives for both "full time." Similar to how I choose based upon which company is offering the better fare at the time, Jonathan chooses to drive for the company that pays more at the time. According to Jonathan, in general, Uber pays more. I would've guessed that since I've noticed over the years that Uber usually has more expensive fares than Lyft. However, I've also noticed in recent years that Uber's fares have become more competitive and comparable to Lyft. Free market, baby. Jonathan, who lives in Chapel Hill, told me the longest drive he did for a customer was to Greenville, South Carolina. According to him, driving more miles is more lucrative to a driver than driving more trips. I like that both the Uber and Lyft apps allow you to rate, review, and tip your driver before your ride has completed. That way, you don't have to mess with your phone after you reach your destination and exit the vehicle. In the past, I found that often to be a hassle, so it's nice to have the option to rate, review, and tip ahead of time now. When tipping an Uber driver, tips are charged separately by Uber. When tipping a Lyft driver, your tip is added on to the Lyft fare and charged as a single transaction. Also, Lyft now gives you the option to combine multiple trips in a single day into a single transaction. To my knowledge, Uber does not offer that. Uber charges seem "fragmented" in this regard, but I don't mind the detail. It might cost Uber more money in terms of credit card transaction fees, though. You can consider my review of Uber in the Triangle to be a companion piece to my review of Lyft in the Triangle: https://www.yelp.com/biz/lyft-raleigh-durham.

My car was being serviced at Chapel Hill Tire Thursday June 18. They sent an Uber to pick me up, a…read moregray electric Mustang, around 5 pm; we went directly from my house to Chapel Hill Tire. I left my keys in the Uber (I know I had them as I locked my house with them). I called Chapel Hill Tire to ask them to contact the driver, which they did on two separate occasions, as well as sent a ticket to Uber. No one has responded 6 days later. Those keys were absolutely in the Uber. So disappointing and costly to me. I won't ever use Uber in future.

VERY VERY RELIABLE! Great service. John is always a few…read moreminutes early; he is extremely polite and courteous. He drive safely and was happy to help with our group's luggage. I'd give him 10 Stars if it would have been possible!

We had a great experience with My RDU Airport Shuttle. I found this company on Yelp as a good…read morealternative to Lyft, Uber, and parking at Raleigh Durham International Airport (RDU). For this particular trip, My RDU Airport Shuttle made more sense than parking at the airport after doing the cost calculations. It cost $72 roundtrip, before tip, for My RDU Airport Shuttle to transport my wife and me from our home in Chapel Hill to RDU and back. It was a $33 *flat* fee plus $3 RDU Airport Authority fee each way. I tipped our drivers. I tipped the first driver with credit card. He had a Square card reader attachment for his phone. I tipped the second driver with cash. In comparison, at the time, rides with Lyft (Standard) and Uber (UberX) would have cost about $26 and $38, respectively, to get from Chapel Hill to RDU (one-way) using the set pickup time option. Note Lyft and Uber prices vary. Those just happened to be the prices I pulled at the time. My RDU Airport Shuttle isn't necessarily cheaper than using a ridesharing service, but ridesharing services aren't strictly in the business of transportation to and from RDU. I think there's some value in that with My RDU Airport Shuttle. For each of my rides with My RDU Airport Shuttle, I received detailed reservation confirmation emails and attached PDFs. They included clear instructions with what to expect both when departing RDU and when arriving at RDU. For our outbound flight, our driver, Ike, showed up to our home about 20 minutes early. He called and texted me to let me know he was outside. He told us to take our time. Ike wore a blazer over a Carolina T-shirt and picked us up in his Lincoln Town Car. It was nicer than your Standard Lyft or UberX. For our inbound flight, I received a text from our driver, Dexter, as soon as I turned on my phone after landing at RDU. He welcomed me to Raleigh/Durham and let me know that he had been tracking our flight. Per the company's instructions, we met Dexter at the designated pickup location: RDU "Prearranged Services" Zone 8 (purple sign). Zone 8 is for all airlines except Southwest. The Southwest pickup location is Zone 1. Dexter proudly wore his Raiders gear and picked us up in his minivan. Ike's car was unmarked. He also works for himself, Ike Transportation. Dexter's van was marked with "My RDU Airport Shuttle," phone number and web address. Both Ike and Dexter were professional, pleasant, and excellent drivers who provided smooth, safe, and comfortable rides. Thank you, Ike and Dexter. I would gladly use My RDU Airport Shuttle again. They have my recommendation.