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    Budget

    1.5 (171 reviews)
    Open 6:00 am - 12:00 AM (Next day)

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    drop off area
    James A.

    Needed a car for a bit of driving during the week that my wife and I stayed near Myrtle Beach, SC. As usual, checked Costco's travel site and the best deal was for Budget's Intermediate car. Everything turned out OK. It looks like prices have returned to pre-Covid levels, with a week rental quoted for $272.67 for a Saturday to Saturday rental at RDU via Costco. The nice thing about renting a car through Costco is that they don't require pre-payment resulting in no cancellation fee if plans change (another benefit is automatically free secondary driver). We were able to enter my Fastbreak number, which allowed us to have our car already prepared, letting us skip the possible line. However, because my wife's info was not entered as a secondary driver, I went to the counter to get that added. That's when the counter agent told me that Budget allows automatic secondary drivers if a spouse and that I didn't need to stand in line since my car had already been reserved under by Fast Break number. Looking at other reviews for this place (and confirmed by the agent), lines can be VERY long at this location. In terms of getting to/from the rental location, it's not ideal: taking a dedicated shuttle devoted to Avis/Budget from the baggage claim area of the airport. You have to know that Avis and Budget are the same company, since once an Avis branded bus was there. This is old school, showing that each rental agency has to take take care of everything itself. The journey was more than 10 minutes long, so not particularly quick and not walkable. More modern systems will have one large generic shuttle running from the airport to the shared rental center, benefiting all renters. The best being able to take a airport train, which the newest airports have. We ended up getting a Mazda CX-30, which was perfect for the two of us. It was a newer model, with keyless entry and push button ignition. Because it was new, it had Car Play but only through a direct wire (not bluetooth). There was no cigarette lighter charging port, but instead only two USB-C ports (not the typical -A). This meant having to find a store that sold the C to A adapter, to make our navigation work. North Carolina doesn't have that many toll-roads so a transponder was not in the car. Dropping the car off was consistent to what we were expecting, considering how we had picked it up. You need to follow the signs for Budget, go through multiple tiger teeth barriers, park your car as directed by the attendant, and then wait under the hot sun until it's your turn. This took a while, and no receipt was given at this location. One was emailed to me soon after, but found out that the charge was about twenty more than the quoted price, with no explanation why. Will need to follow up on that, contacting Costco Travel first (one small disadvantage of not prepaying first).

    Rental car
    Christian H.

    If i could give them a negative I would. I waited in line for 2 hours just to grab the rental then was over charged even though I booked it through priceline. I filled up the gas tank before i dropped it off and they still charged me for gas. They charged extra fees claiming its due to the airport. I would never ever rent from budget ever again.

    Ashley S.

    They gave me a car that had been in an accident and the bumper was hanging off... then I wanted to return it 30 Min later and tried to charge me $600 for 30 min, which jumped the overall price to $974 for 2 days and your useless customer service Couldn't fix it over the phone. So I said screw this and drove to turn this piece of crap in early! The guy at the check out didn't give me any money back for early turn it and then said that because if the supply issues when you try to modify it defaults to ridiculous rates. BEWARE!

    Insane line out front

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    2 years ago

    Don't go on a Saturday because only one person is working and he does very thing and there is nothing to rent

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    Slow, slower, slowest. Seems like most rental car places have bad service nowadays but this is especially bad.

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    Page 1 of 5

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    Alamo Rent A Car

    Alamo Rent A Car

    3.8(184 reviews)
    0.1 mi

    I strive to be a low-maintenance traveler, no matter whether I am traveling for business or…read morepleasure. I've been an Alamo Insider member for many years, a membership that usually provides me the ultimate convenience upon landing--walking straight to my assigned car and heading out on my trip with zero friction, and I reserve my vehicle ahead of time using the Alamo app. While Alamo typically nails this "easy" experience, my recent stop at the Raleigh-Durham airport didn't quite deliver the "easy" experience I've come to expect. Upon landing, the Alamo app indicated I'd still need to visit the counter for a car assignment. RDU still requires travelers to board a shuttle bus for transportation to the rental car lot, but thankfully, the buses run frequently so we didn't wait long. When we arrived at the lot, I was mildly discouraged to see a line snaking out of the office with only one customer service rep on duty. However, kudos to the on-duty manager for quickly recognizing the queue and offering to process several reservations at the adjacent National desk. The customer service rep who helped me was great at getting our trip back on track -- I had my license, credit card, and reservation number ready-to-go and they didn't try to push any "add-ons" like the collision damage waiver or satellite radio, which I appreciated (but am sure that Alamo's corporate overlords at Enterprise Holdings will be disappointed to read). I was, however, somewhat frustrated they didn't have the full-size hybrid sedan I originally requested, especially since I had a lot of driving to do. (At this point, I'm reminded of the Seinfeld episode where Jerry exclaims in exasperation: "You know how to take the reservation, you just don't know how to hold the reservation. And that's really the most important part of the reservation: the holding!") I was initially assigned a Kia K5 from a lower vehicle class, which showed significant wear and tear and several dings upon inspection. When I returned to the office to request a different vehicle, the rep handled it professionally and quickly found a 2026 Toyota Camry hybrid with less than 3,000 miles on the odometer. The rest of the rental went smoothly -- the nearly new Camry performed perfectly and the drop-off process was a breeze. While it wasn't the "straight to the lot and go" experience I usually enjoy, the staff's hustle, politeness, and willingness to fix the vehicle issue was definitely worthy of a 4-star review.

    Located right outside RDU terminal 2, shuttle ride is 5 minutes. Picked up my car very late and was…read moregreeted by Vincent who was manning the night desk. He was very pleasant and helpful. Upon returning my car at 0400 Vincent was there to receive me. Cheerful and upbeat. Handled my return quickly.

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    Alamo Rent A Car
    Alamo Rent A Car
    Alamo Rent A Car

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    E-Z Rent A Car

    E-Z Rent A Car

    1.5(73 reviews)
    0.2 mi

    Two stars is pushing it, but even though the staff was overwhelmed they mostly were courteous and…read moretried to help. The price was my reason for choosing EZ. The overall experience is why I won't be going back. This is also the Advantage Car Rental office, so my review applies to them as well. First: The shuttle bus took a half hour or more to come and pick me and another customer up. There were at least 2 or 3 each of the competitors shuttles coming by in that same time frame. The shuttle driver did not help the customer's with their bags. Never saw that before. He was more interested in talking to a pretty young coed he was dropping off than helping the other customers. Then: There was one clerk in the office. I came in with 4 other customers, and easily waited 30 minutes to get my car. He was thorough and polite, but alone and overwhelmed. Shame on you management. Thirdly: I checked the car out before I drove it off the lot, but it was a black car in a poorly lit lot, and was not sure the real condition of the car until the next morning. Luckily there was no external or internal damage to the car. The car proved to be OK, although there was a lot of tire noise at medium speeds. Sounded like a bad tire to me. Lastly: I was returning the car very early on my last day in Durham, 545am. I pulled onto the lot, the office was lit up and unlocked, but nobody was home. I walked around the building, knocked on the office door, called out, etc.. No answer. Finally a different shuttle driver than my first experience showed up, checked out my car, loaded my bag, apologized for no clerks, and drove me to the terminal. He later even emailed my receipt, as there wasn't anyone to give me one at the lot. The whole experience - a major fail by this provider, in my opinion. It was not worth the few dollars saved. Avoid if possible.

    AVOID EZ Rent-A-Car and Advantage Rent A Car!!!…read more We booked a reservation online, here is summary of our experience. 1. Placed a $200 hold on credit card on top of our reservation cost of ~$230. Total ~$430. 2. Pressure you to get insurance by scare tactics. Additional cost of $29-$49 a day. Adds up to $475 if we caved into their scare tactics. I witness another person added an additional of $245 to their original reservation. 3. Once you decline their insurance, they continue to tell you in your face that you're making the wrong decision, and you'll _REGRET_ your choice and you'll be VERY SORRY for declining the insurance. And it'll haunt you every day for your stay... 4. They make you feel like they'll find a way to charge you for every little problem. So we made sure to inspect the car and made them aware of every little dings and scratches that are already on the car. AVOID THIS PLACE IF YOU WANT YOUR RENT-A-CAR WORRY-FREE.

    Dollar Car Rental - ANTS ANTS CRUMBS CRUST ANTS

    Dollar Car Rental

    1.6(125 reviews)
    0.1 mi

    This post may save someone the aggravation I experienced. There are signs with QR codes placed in…read moreline and at the entrance that say, "Check in now to skip the line." I followed the process, paid the $30 convenience fee, and received a "Success!" message with instructions to proceed to the main rental counter to receive my vehicle assignment and rental agreement. Unfortunately, this directed me to the exact same line I had just paid $30 to skip. The dollar employees didn't seem to care, and we never received a receipt, so it may be difficult to get this refunded.

    While helping my sister get her Dollar Car Rental at RDU Airport, I received a tire puncture…read moreentering their car lot. It was only on one tire. I used the correct entrance btw. I didn't back up. I even asked the employee who went to talk to a manager to check the camera and see that I entered correctly. The manager didn't even bother coming to see me. She sent the employee back saying thousands of cars have gone across the "spikes" without getting their tire punched, so they are not to blame. Luckily, I have AAA, so the flatbed transport to the tire shop didn't cost anything, but the tire replacement was $250. BTW I'd had a full set of tires put on a month and a half ago, so we are talking about tires in excellent condition. It bothers me that the manager avoided speaking with me and instead sent the employee back to me to do her/his dirty work. Also, I don't understand why their insurance wouldn't cover this freak accident. Unprofessional and shysty/unethical in my opinion.

    Photos
    Dollar Car Rental - Time for the line....

    Time for the line....

    Dollar Car Rental - Armrest area CRUST NOT PROPERLY CLEANED WIPED DOWN

    Armrest area CRUST NOT PROPERLY CLEANED WIPED DOWN

    Dollar Car Rental - Trash, crumbs CAR NOT PROPERLY CLEANED ANTS ANTS ANTS

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    Trash, crumbs CAR NOT PROPERLY CLEANED ANTS ANTS ANTS

    Thrifty Car Rental

    Thrifty Car Rental

    1.4(100 reviews)
    0.1 mi

    The worst car rental experience I've ever experienced. They are running a scam. I was charged for…read moreadditional fees ($400) without running them by me. When I asked what the fees were for, I was told "daily fees". They did ask me if I wanted toll coverage and when I asked if there were tolls in the area I was going to in, they immediately said yes. There were in fact ZERO tolls. When I called the next day after reviewing the "fees", there is only a number that connects you to support in another country. They could not help with anything, including offering a phone number to the location. They recommended I just drive back to the location (100 miles Additionally, they sent me out to find the car myself in the dark with my two small children. When I couldn't find the car due to lack of signage, no one would help me. They just pointed in a general direction and treated me like an inconvenience. Shoutout to the one amazing employee who finally helped. I was in tears leaving the location.

    We got the best deals from thrifty . Was looking to rent a car from NC airport and Expedia have the…read morebest deals from thrifty . Cheaper than hertz and few others . Got a car for about 35$ which was good. .. it was also very easy to extend it for another day. Very easy process . There was a free shuttle from the airport to the rental car location ... it was slightly crowded and there were 2 employees helping . Was a bit slow , but we were ably to do pre checkin using the systems they had . Once pre checkin was done , it took them 5-10 mins to give me the car .. good service . They take deposits but give them back . Overall a very good experience.

    Photos
    Thrifty Car Rental
    Thrifty Car Rental - Free shuttle

    Free shuttle

    Thrifty Car Rental

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    Payless Car Rentals - Line up

    Payless Car Rentals

    1.2(53 reviews)
    0.1 mi

    Not gonna lie...I had low expectations. Planning in Raleigh you have to take a shuttle to the…read morerental car area, which seems odd considering how small the airport is. Most of the brands are in cahoots with each other so you have to really pay attention to the shuttles since they're picking up for three different rental car agencies at once. Once we got to the rental car area, I was told they had no small cars, which was odd because I reserved a full-size, I asked what size car is my reservation and he explained it was a full size which even made less sense, he said "I have a truck or a minivan", I said "I'll take the truck." He gave me the hard sell to pre-pay for gas and to pay for insurance, which are a scam as we all know, and told me to walk out to space F24 to grab my truck. Walked out in the dark at 9:30 at night dragging my luggage across the parking lot only to find the "F"24 is empty. When I went back, he was very confused and I had to wait while they "washed" my replacement rental. All in all it took almost an hour for me to rent a car from a small airport, which makes little to no sense to me.

    Everything everyone else said plus more…read more The shuttle was the best part of the experience. We must have waited close to 45 minutes to get to the check in counter. Than the printer didn't work at the computer our guy was using so he had to wait for the neighboring worker to finish the reservation they were working on the use the computer and then print ours.... Then we get the car and had to wait 20+ minutes in the line to exit because some scanning device they used wasn't working. Horrible experience and a lot of time wasted.

    Photos
    Payless Car Rentals - "F" 24

    "F" 24

    Payless Car Rentals
    Payless Car Rentals

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    Budget - carrental - Updated May 2026

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