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    Avis Rent A Car

    1.7 (179 reviews)
    Open 4:00 am - 1:00 AM (Next day)

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    Line at RDU Avis at 7 pm ridiculous

    After flying all day the last thing I want is a90 minute wait in line for a rental car. This is not a one off either every time I come to Raleigh the wait is ridiculous.

    Larry B.

    I am a Avis Preferred Plus member. Which means I have been renting from them for years and I rent from them often. I was able to pick up my vehicle from a different location and drop it off here at RDU, since I had a flight leaving from here. I opted to drop it off at 3 AM, meaning an overnight drop off. I took pictures of the vehicle in the lot, and it took many phone calls and a day of waiting to finally get a receipt. When I looked at the receipt, I noticed that they randomly charged me $18 for fuel. Luckily I keep all of my receipts and I take pictures, so they say they are going to remove the charge. my experience is definitely not as bad as some, but I think more people should be aware of this location because Avis is turning a blind eye, or the employees working at this location are lying about what they tell corporate. I write many positive reviews and very seldom do I write anything negative. I expect more. Also, I did reach out to socialinfo@avis.com but I was able to get a phone call sooner. The customer service here is just about the same, but maybe they only answer questions on the weekdays. Unfortunately, because I go here often, and my flights are typically earlier, they are one of the only ones that offer overnight drop off. So I'm kind of stuck. I anticipate that I will experience this again and I'm going to continue to take pictures of before and after.

    Filthy car at pick up. Asked for a new car and was just as disgusting.
    Jen E.

    This is the worst rental we have ever had. Tried two cars and both were equally dirty. Not even a light wipe down, no vacuum, and crumbs & spills. Will never rent from Avis again. Would give no stars if I could. Don't waste your money!

    Dirty

    COUPON DOESN'T WORK! COUPON DOESN'T WORK! COUPON DOESN'T WORK! Never trust customer service, they will trick you to rent more with their "offer" but you will pay $135 per day for a very dirty car in the end!!! Be aware of FAKE contracts!!! Totally a scam!

    Silver Toyota, boring and uninspired and exactly what I wanted.
    Bruce K.

    I've rented twice from Avis and it's been a pleasant enough experience. Maybe they could run more frequent shuttle buses because waiting in the cold outside when you're returning from a trip to Florida? That's no fun. But the bus ride is short enough and they do stop at the Preferred ranks first so you're on your way swiftly. Both times I've rented here were dropped off elsewhere and that was no problem. The first time, they "upgraded" my intermediate to a full size F-150 crew cab pickup truck. That's a serious pain to park and it took 35 minutes to wait in line to trade it out for something else. The second time, they "upgraded" me to a Dodge Challenger. Uh, too fast and I'm not going to drive a bright yellow "pull me over" car the 170 miles to Charlotte. That one did not take as long to trade out. The young lady at the gate (same one, both times) was pleasant and offered a map. I was on my way. Cars were clean, reasonably well maintained and drove well. I'll rent from Avis again. [Review 12992 overall, 309 of 2020.]

    Trunk

    I signed up for Avis preferred so I was able to skip the counter and go straight to my rental vehicle After checking in. the car was clean with a full tank. When it came time to returning the car, super easy someone was there to scan me in an email me my receipt and I was on my way. Definitely one of the easiest pick up and drop off experiences. I've had in a very long time.

    Greg J.

    Sorry service. Were they selling cars and not renting them? Never answer the phone, shuttle quit at 12:45am even though there were 15 people in line at 1am when the National Rental Car shuttle was kind enough to take us there from the airport. Pay no attention to their website, there is no phone kiosk at the airport for car rental companies. It took an hour to get my car. Other rental companies are way more advanced than this. Felt like 1985.

    Missing decal and covered in glue or something

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    we waiting 45 minutes in line! TERRIBLE SERVICE. understaffed and couldn't care less!!!!

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    Review Highlights - Avis Rent A Car

    Ron, the service/utility manager noticed my disappointment from several yards away and asked if I was in a hurry.

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    Alamo Rent A Car

    Alamo Rent A Car

    3.8(185 reviews)
    0.1 mi

    I strive to be a low-maintenance traveler, no matter whether I am traveling for business or…read morepleasure. I've been an Alamo Insider member for many years, a membership that usually provides me the ultimate convenience upon landing--walking straight to my assigned car and heading out on my trip with zero friction, and I reserve my vehicle ahead of time using the Alamo app. While Alamo typically nails this "easy" experience, my recent stop at the Raleigh-Durham airport didn't quite deliver the "easy" experience I've come to expect. Upon landing, the Alamo app indicated I'd still need to visit the counter for a car assignment. RDU still requires travelers to board a shuttle bus for transportation to the rental car lot, but thankfully, the buses run frequently so we didn't wait long. When we arrived at the lot, I was mildly discouraged to see a line snaking out of the office with only one customer service rep on duty. However, kudos to the on-duty manager for quickly recognizing the queue and offering to process several reservations at the adjacent National desk. The customer service rep who helped me was great at getting our trip back on track -- I had my license, credit card, and reservation number ready-to-go and they didn't try to push any "add-ons" like the collision damage waiver or satellite radio, which I appreciated (but am sure that Alamo's corporate overlords at Enterprise Holdings will be disappointed to read). I was, however, somewhat frustrated they didn't have the full-size hybrid sedan I originally requested, especially since I had a lot of driving to do. (At this point, I'm reminded of the Seinfeld episode where Jerry exclaims in exasperation: "You know how to take the reservation, you just don't know how to hold the reservation. And that's really the most important part of the reservation: the holding!") I was initially assigned a Kia K5 from a lower vehicle class, which showed significant wear and tear and several dings upon inspection. When I returned to the office to request a different vehicle, the rep handled it professionally and quickly found a 2026 Toyota Camry hybrid with less than 3,000 miles on the odometer. The rest of the rental went smoothly -- the nearly new Camry performed perfectly and the drop-off process was a breeze. While it wasn't the "straight to the lot and go" experience I usually enjoy, the staff's hustle, politeness, and willingness to fix the vehicle issue was definitely worthy of a 4-star review.

    Located right outside RDU terminal 2, shuttle ride is 5 minutes. Picked up my car very late and was…read moregreeted by Vincent who was manning the night desk. He was very pleasant and helpful. Upon returning my car at 0400 Vincent was there to receive me. Cheerful and upbeat. Handled my return quickly.

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    Alamo Rent A Car
    Alamo Rent A Car
    Alamo Rent A Car

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    E-Z Rent A Car

    E-Z Rent A Car

    1.5(73 reviews)
    0.2 mi

    Two stars is pushing it, but even though the staff was overwhelmed they mostly were courteous and…read moretried to help. The price was my reason for choosing EZ. The overall experience is why I won't be going back. This is also the Advantage Car Rental office, so my review applies to them as well. First: The shuttle bus took a half hour or more to come and pick me and another customer up. There were at least 2 or 3 each of the competitors shuttles coming by in that same time frame. The shuttle driver did not help the customer's with their bags. Never saw that before. He was more interested in talking to a pretty young coed he was dropping off than helping the other customers. Then: There was one clerk in the office. I came in with 4 other customers, and easily waited 30 minutes to get my car. He was thorough and polite, but alone and overwhelmed. Shame on you management. Thirdly: I checked the car out before I drove it off the lot, but it was a black car in a poorly lit lot, and was not sure the real condition of the car until the next morning. Luckily there was no external or internal damage to the car. The car proved to be OK, although there was a lot of tire noise at medium speeds. Sounded like a bad tire to me. Lastly: I was returning the car very early on my last day in Durham, 545am. I pulled onto the lot, the office was lit up and unlocked, but nobody was home. I walked around the building, knocked on the office door, called out, etc.. No answer. Finally a different shuttle driver than my first experience showed up, checked out my car, loaded my bag, apologized for no clerks, and drove me to the terminal. He later even emailed my receipt, as there wasn't anyone to give me one at the lot. The whole experience - a major fail by this provider, in my opinion. It was not worth the few dollars saved. Avoid if possible.

    AVOID EZ Rent-A-Car and Advantage Rent A Car!!!…read more We booked a reservation online, here is summary of our experience. 1. Placed a $200 hold on credit card on top of our reservation cost of ~$230. Total ~$430. 2. Pressure you to get insurance by scare tactics. Additional cost of $29-$49 a day. Adds up to $475 if we caved into their scare tactics. I witness another person added an additional of $245 to their original reservation. 3. Once you decline their insurance, they continue to tell you in your face that you're making the wrong decision, and you'll _REGRET_ your choice and you'll be VERY SORRY for declining the insurance. And it'll haunt you every day for your stay... 4. They make you feel like they'll find a way to charge you for every little problem. So we made sure to inspect the car and made them aware of every little dings and scratches that are already on the car. AVOID THIS PLACE IF YOU WANT YOUR RENT-A-CAR WORRY-FREE.

    Dollar Car Rental - ANTS ANTS CRUMBS CRUST ANTS

    Dollar Car Rental

    1.6(125 reviews)
    0.1 mi

    This post may save someone the aggravation I experienced. There are signs with QR codes placed in…read moreline and at the entrance that say, "Check in now to skip the line." I followed the process, paid the $30 convenience fee, and received a "Success!" message with instructions to proceed to the main rental counter to receive my vehicle assignment and rental agreement. Unfortunately, this directed me to the exact same line I had just paid $30 to skip. The dollar employees didn't seem to care, and we never received a receipt, so it may be difficult to get this refunded.

    While helping my sister get her Dollar Car Rental at RDU Airport, I received a tire puncture…read moreentering their car lot. It was only on one tire. I used the correct entrance btw. I didn't back up. I even asked the employee who went to talk to a manager to check the camera and see that I entered correctly. The manager didn't even bother coming to see me. She sent the employee back saying thousands of cars have gone across the "spikes" without getting their tire punched, so they are not to blame. Luckily, I have AAA, so the flatbed transport to the tire shop didn't cost anything, but the tire replacement was $250. BTW I'd had a full set of tires put on a month and a half ago, so we are talking about tires in excellent condition. It bothers me that the manager avoided speaking with me and instead sent the employee back to me to do her/his dirty work. Also, I don't understand why their insurance wouldn't cover this freak accident. Unprofessional and shysty/unethical in my opinion.

    Photos
    Dollar Car Rental - Time for the line....

    Time for the line....

    Dollar Car Rental - Armrest area CRUST NOT PROPERLY CLEANED WIPED DOWN

    Armrest area CRUST NOT PROPERLY CLEANED WIPED DOWN

    Dollar Car Rental - Trash, crumbs CAR NOT PROPERLY CLEANED ANTS ANTS ANTS

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    Trash, crumbs CAR NOT PROPERLY CLEANED ANTS ANTS ANTS

    Thrifty Car Rental

    Thrifty Car Rental

    1.4(101 reviews)
    0.1 mi

    We got the best deals from thrifty . Was looking to rent a car from NC airport and Expedia have the…read morebest deals from thrifty . Cheaper than hertz and few others . Got a car for about 35$ which was good. .. it was also very easy to extend it for another day. Very easy process . There was a free shuttle from the airport to the rental car location ... it was slightly crowded and there were 2 employees helping . Was a bit slow , but we were ably to do pre checkin using the systems they had . Once pre checkin was done , it took them 5-10 mins to give me the car .. good service . They take deposits but give them back . Overall a very good experience.

    The worst car rental experience I've ever experienced. They are running a scam. I was charged for…read moreadditional fees ($400) without running them by me. When I asked what the fees were for, I was told "daily fees". They did ask me if I wanted toll coverage and when I asked if there were tolls in the area I was going to in, they immediately said yes. There were in fact ZERO tolls. When I called the next day after reviewing the "fees", there is only a number that connects you to support in another country. They could not help with anything, including offering a phone number to the location. They recommended I just drive back to the location (100 miles Additionally, they sent me out to find the car myself in the dark with my two small children. When I couldn't find the car due to lack of signage, no one would help me. They just pointed in a general direction and treated me like an inconvenience. Shoutout to the one amazing employee who finally helped. I was in tears leaving the location.

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    Thrifty Car Rental
    Thrifty Car Rental - Free shuttle

    Free shuttle

    Thrifty Car Rental

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    Payless Car Rentals - Line up

    Payless Car Rentals

    1.2(53 reviews)
    0.0 mi

    Not gonna lie...I had low expectations. Planning in Raleigh you have to take a shuttle to the…read morerental car area, which seems odd considering how small the airport is. Most of the brands are in cahoots with each other so you have to really pay attention to the shuttles since they're picking up for three different rental car agencies at once. Once we got to the rental car area, I was told they had no small cars, which was odd because I reserved a full-size, I asked what size car is my reservation and he explained it was a full size which even made less sense, he said "I have a truck or a minivan", I said "I'll take the truck." He gave me the hard sell to pre-pay for gas and to pay for insurance, which are a scam as we all know, and told me to walk out to space F24 to grab my truck. Walked out in the dark at 9:30 at night dragging my luggage across the parking lot only to find the "F"24 is empty. When I went back, he was very confused and I had to wait while they "washed" my replacement rental. All in all it took almost an hour for me to rent a car from a small airport, which makes little to no sense to me.

    Everything everyone else said plus more…read more The shuttle was the best part of the experience. We must have waited close to 45 minutes to get to the check in counter. Than the printer didn't work at the computer our guy was using so he had to wait for the neighboring worker to finish the reservation they were working on the use the computer and then print ours.... Then we get the car and had to wait 20+ minutes in the line to exit because some scanning device they used wasn't working. Horrible experience and a lot of time wasted.

    Photos
    Payless Car Rentals - "F" 24

    "F" 24

    Payless Car Rentals
    Payless Car Rentals

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    Avis Rent A Car - carrental - Updated May 2026

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